Make every patient interaction count
Practice Solutions brings together scheduling, communications, and analytics to deliver more bookings and create a better experience for patients and staff.
Connected solutions to
run your practice
A simplier front office, from end to end
Website Scheduling
Give your website a booking flow patients finish: fast, mobile-friendly, and in your practice’s branding.
Zo, AI Phone Assistant
Zo answers every call, day and night: no hold times. no voicemail backlog. Patients book on the spot, and your team stays with the people in front of them.
Patient Communications
Reminders, recalls, and review requests go out on their own: patients come back when they’re due, no-shows drop, and your team isn’t chasing call lists.
Intake & Insurance Verification
Forms, insurance cards, IDs, and benefits checks are handled before patients arrive; your front desk preps the visit instead of processing it.
Analytics & Insights
Every channel, provider, and location in one system: where bookings come from, where patients drop off, and what to fix next.
Practice Solutions delivers
Built for the teams behind growing groups
- Capture demand from every entry point, see what converts, and prove which channels the bookings came from.
- Cut scheduling friction, let repetitive work run on its own, and shorten the path from first call to booked visit.
- Connect everything to the systems you already run, and grow without the added complexity.
Practices seeing the lift
Real results from provider groups of every size, in their own words.
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Next Level Urgent Care
Learn how Next Level Urgent Care increased booking conversion by 30%, which helped double patient volume from their website.
Keep your brand front and center
Give patients one branded booking experience — whether they find you on your website, Google, or other partner sites.
What is Practice Solutions?
Practice Solutions is Zocdoc’s connected front office solution: tools for scheduling, Patient Communications, intake, insurance verification, and performance analytics that work as one system.
Who is it built for?
Practice Solutions is built for growing provider groups that want to capture more demand, reduce front-office friction, and improve visibility across patient access workflows. It’s especially relevant for mid-market and large organizations managing multiple providers, locations, or booking channels.
How does it help drive more appointments?
Practice Solutions makes more of your entry points bookable: your website, your Google Business Profile, your phone line, and your patient outreach. With less friction across online and phone scheduling, more of the patients already reaching you book.
Does it replace my existing front-office team?
No. Practice Solutions is designed to support your team by automating routine workflows and reducing manual work. Your staff can spend less time on repetitive scheduling, intake, insurance, and patient follow-up tasks and more time on higher-value patient needs.
What products are included in Practice Solutions?
This includes connected tools across Website Scheduling, Zo AI Phone Assistant, Patient Communications, Intake & Insurance, and Performance Analytics. Additional capabilities include scheduling rules, appointment messages, campaigns, reviews collection, insurance and benefits lookup, and digital intake.
How does it help us understand performance?
Practice Solutions puts scheduling and channel performance in one clear system, so your team can see what’s bringing in bookings and where patients drop off, and improve patient access, marketing, and operations over time.