After an appointment time has passed, you cannot change the appointment date, time, visit reason, provider, location, or status. The only action available is marking the patient as a no-show (within 48 hours). If you need to correct something on a past appointment, you can contact our Service team.
What can I do after an appointment has passed?
Mark a patient as a no-show — You can do so within 48 hours. Learn how.
View appointment details — past appointment details remain accessible in your Zocdoc Calendar.
What cannot be changed?
You cannot modify the appointment date or time, visit reason, provider assigned, appointment status (other than no-show), or location. These can only be modified for upcoming appointments. Learn how.
Frequently asked questions
Can I cancel a past appointment?
No. Appointments that have already occurred cannot be cancelled retroactively.
Can I change the status of an old appointment?
No. The only status change available for past appointments is marking a no-show within 48 hours.
When does the no-show option expire?
You can mark a patient as a no-show 48 hours after the appointment time. After that, the option is no longer available.
I accidentally marked a patient as a no-show. Can I undo it?
Yes. Contact our Service team to help undo the no-show, so the patient's account is not negatively impacted.
There's an error on a past booking. What should I do? Contact our Service team for assistance.