Zocdoc

Managing Appointments

Learn best practices for confirming, canceling, and changing appointments on Zocdoc.

How to use Inbox

Learn how Enterprise groups can toggle between multiple practices to see bookings, by practice, in Calendar and Inbox

How to switch between multiple practices in Calendar and Inbox

Navigating appointments in Zocdoc

Learn more about how to find patient information on your appointment card.

Understanding your appointment card

Learn how to perform insurance eligibility checks on Zocdoc.

What is insurance eligibility?

Learn about referral order requirements for appointments booked on Zocdoc

Understanding referral orders

Finding patient information

How do I confirm a booking?

How do I cancel a booking?

Make changes to the appointment date, time, location, provider, and visit reason.

How can I change a patient's appointment?

How do I mark a patient as a no-show?

Understand what actions you can take after a cancellation or no-show.

What should I do after a patient cancels or no-shows?

Learn how to report patients on Zocdoc for violating Community Standards

Reporting patient behavior on Zocdoc

How to manage appointments

Learn about the communications patients receive from Zocdoc.

What communications do patients receive from Zocdoc after booking?

Learn how to communicate with the patient through Zocdoc.

How can I contact a patient?

Learn how to communicate with patients who book on Zocdoc

Pre-appointment communication guidelines

Learn more about what Zocdoc does to help patients show up to their appointments.

What does Zocdoc do to prevent cancellations and no-shows?

Communicating with patients

Set up notifications so you can be updated about your new appointments.

How to be notified of new appointments

Learn how to display appointment notifications from Zocdoc on your phone

How to display appointment alerts on your phone

Appointment notifications

Zocdoc for Providers

Find a doctor

Contact us

Find answers and get help from Intercom Support and Community Experts

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