Midland Riverside Orthopedics is transforming how patients access high-quality orthopedic care. With a focus on delivering personalized treatment plans and preventive care, they foster lifelong well-being for patients across South Chicago and the South and Western Suburbs.
Zocdoc, the leading healthcare marketplace, connects millions of patients with in-network doctors, making it simple for patients to find and book appointments. Since partnering with Zocdoc, Midland Riverside Orthopedics has streamlined patient access and enhanced the overall patient experience, aligning with their mission to deliver best-in-class musculoskeletal care.
A shared mission to enhance patient access and care
At Midland Riverside Orthopedics, the mission is clear: deliver compassionate, high-quality orthopedic care that’s tailored to every patient’s unique needs. By bringing together dedicated providers and embracing innovation, they ensure every patient receives a personalized, high-standard treatment plan. This commitment to patient-focused care drives their vision to continuously advance the field of orthopedics.
Since January 2016, Midland Riverside Orthopedics has partnered with Zocdoc to improve patient access and appointment scheduling. In September 2024, their second location joined the platform after recognizing the benefits it provided for patients. Together, the practices have seen 121% growth in Zocdoc bookings YoY. This collaboration has been instrumental, they note, in enhancing patient access and streamlining the appointment booking process.
Meeting patients’ evolving needs
Zocdoc has enabled Midland Riverside Orthopedics to fulfill their mission of providing timely, high-quality care. In fact, speed to care is a crucial factor for patients when selecting orthopedic providers. In 2024, roughly half of all Zocdoc orthopedic bookings were made for appointments within 4 days and 20% were for appointments within one day — far sooner than the national average wait time of 16.9 days.*
By allowing patients to easily search for providers, read reviews, and book appointments directly, Zocdoc empowers patients to take control of their healthcare journeys.
In 2024, two notable trends emerged:
- Patient preference for convenience: Patients prioritize seamless, tech-forward platforms like Zocdoc that simplify access to care.
- Emphasis on patient empowerment: Patients are increasingly using online tools to research providers and make informed healthcare decisions.
These shifts highlight the growing importance of convenience and accessibility, and by leveraging Zocdoc’s platform, Midland Riverside Orthopedics is well-positioned to meet these demands in 2025 and beyond.
*According to the 2022 Survey of Physician Appointment Wait Times
Leveraging technology to improve care
Midland Riverside Orthopedics invests in cutting-edge technology to enhance patient care at every step –– from scheduling appointments (which can be done 24/7 with Zocdoc) to communicating with patients post-op. From advanced diagnostic tools to state-of-the-art scheduling systems, technology plays a key role in ensuring patients receive the best possible care.
Focusing on growth and excellence
To meet the rising demand for orthopedic care, Midland Riverside Orthopedics is focused on strategic growth. By hiring top-tier providers, expanding their locations, and enhancing their systems, they are prepared to serve more patients while maintaining their commitment to exceptional care. Zocdoc makes it easy to expand to new locations and connect with new patients searching for orthopedic care in those areas.
Looking forward
Midland Riverside Orthopedics anticipates a steady rise in demand for orthopedic services as more people seek care for musculoskeletal health at various stages of life. They believe the future of orthopedics will prioritize faster, more accessible patient services that are highly individualized and supported by innovative technology. With Zocdoc as a trusted partner, they are well-equipped to navigate these changes, continue to play an important role as a trusted community resource, and set a new standard in orthopedic care.
Stay tuned for more provider spotlights and consult with an enterprise sales representative to learn more about how Zocdoc can grow your business.
This article was developed in partnership with the provider group highlighted herein.