The Dermatology Specialists (TDS) offers a comprehensive range of medical, cosmetic, and surgical dermatology services. When opening their first location in South Seaport in 2008, TDS partnered with Zocdoc to connect more patients with high-quality dermatologic care. This collaboration has been instrumental in their expansion, helping TDS grow into New York City’s largest dermatology practice with over 50 locations — and recently extending into Delaware and Philadelphia.
Here’s a look at how the partnership with Zocdoc optimizes patient access, fills last-minute openings, and supports continuous growth for TDS.
“Zocdoc plays a pivotal role in enabling same-day access for patients, which is at the heart of our mission to make dermatological care accessible to everyone. It not only empowers patients to get the care they need when they need it, but also helps us maximize provider schedules across the practice.”
Gil Messer – COO of The Dermatology Specialists.
Maximizing patient access and last-minute bookings
The Dermatology Specialists leverages Zocdoc to ensure that every available appointment is utilized, particularly last-minute openings that arise from inevitable cancellations and no-shows. Rather than letting these slots go unfilled, TDS makes them available on Zocdoc, allowing more patients to receive timely care. In fact, TDS showcases its appointment availability on Zocdoc up to seven days in advance, making it easier for patients to find and book timely visits. This transparency and accessibility align with patient expectations for convenience and quick access to dermatology services, while simultaneously enhancing practice efficiency and revenue.
In 2024, 80% of TDS appointments were within 3 days of booking. This far surpasses the national average wait time of 31.4 days to see a dermatology provider.*
*According to the 2022 Survey of Physician Appointment Wait Times
Expanding availability with advanced practice providers (APPs)
The Dermatology Specialists has a team of dedicated, highly trained APPs with valuable and diverse professional experiences. By listing all of their APPs on Zocdoc, patients have even more choice and are able to be seen quickly. What’s more, Zocdoc data shows that new patients who booked their first appointment with an APP had an average 2 percent higher rebooking rate than patients who booked their first appointment with a physician. Patients appreciate the high-quality care from APPs, and this strategy allows TDS to serve more patients while driving long-term value.
Leveraging technology for a seamless experience
The Dermatology Specialists integrates Zocdoc with its electronic health record (EHR) system, ensuring a smooth booking experience for both patients and staff. This connectivity reduces administrative burden and streamlines operations, allowing providers to focus more on delivering exceptional care.
Looking ahead: continued growth with Zocdoc
With a strong foundation in patient-first care and technology, The Dermatology Specialists continues to expand its footprint in New York City and the surrounding area while maintaining seamless access to dermatology services. By leveraging Zocdoc’s platform, TDS is positioned to scale efficiently and meet growing patient demand in 2025 and beyond.
Stay tuned for more provider spotlights and consult with an enterprise sales representative to learn more about how Zocdoc can grow your business.
This article was developed in partnership with the provider group highlighted herein.