I arrived half an hour early, and I was still taken back right away. Ms. Hawkes went over my medical history, and even advised me that she could assist me with some of the issues I listed in my medical history on top of the back pain I was seeing her for. She asked if I wanted to pursue treatment for all areas, and I agreed. It was my first time seeing an acupuncturist, and I was nervous. She explained everything to me both beforehand and while she was performing my treatment, and she was very patient with me - I had trouble understand what she was saying from time to time, and she never got frustrated. The treatment room was warm, comfortable, and clean. She was gentle and frequently checked with me to make sure I was comfortable. I left feeling refreshed, and I would definitely recommend her.