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SR Psychological Services, P.C.
4.78
Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.78
Wait time
4.92
Bedside manner
4.87
Insurances accepted
99% of patients have successfully booked with these insurances
Anthem Blue Cross Blue Shield
Aetna
UnitedHealthcare
Optum
Carelon Behavioral Health (fka Beacon Health)
Book an appointment for freeThe office partners with Zocdoc to schedule appointments
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SR Psychological Services, P.C.
303 Fifth Ave, Ste 502, New York, NY 10016
Insurances accepted
99% of patients have successfully booked with these insurancesAnthem Blue Cross Blue ShieldAetnaUnitedHealthcareOptumCarelon Behavioral Health (fka Beacon Health)
1 office location
Providers at SR Psychological Services, P.C. (0)
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SR Psychological Services, P.C.
SR Psychological Services, P.C. is a licensed psychology and counseling practice in Midtown Manhattan, New York City, offering in-person therapy at 303 Fifth Avenue, Suite 502, New York, NY 10016, and secure, HIPAA-compliant telehealth (online therapy) for eligible clients in New York, New Jersey, and Florida. Founded on June 15, 2012 by Dr. Shatiece Riley, licensed psychologist, the practice has served New York City for more than a decade with individual therapy, couples therapy, group therapy, psychological assessment, and psychological consultation for adults.
We are a group of caring and compassionate doctoral-level and master's-level clinicians, including licensed psychologists (Ph.D. and Psy.D.), licensed mental health counselors (LMHC), and mental health counselors with limited permits (MHC-LP) practicing under supervision. Our clinicians have experience treating a wide range of psychological concerns, including anxiety, depression, trauma and PTSD, grief, relationship difficulties, life transitions, and work-related stress. We work collaboratively with you to develop a plan of care that reduces the symptoms affecting you, promotes healing, and supports lasting emotional, cognitive, and behavioral change.
OUR PHILOSOPHY: MATCHED, NOT ASSIGNED
At SR Psychological Services, clients are matched with a therapist rather than simply assigned to the next available opening. Finding the right therapist in NYC involves more than picking a name from a list. Your concerns, goals, schedule, preferred appointment format (in-person or telehealth), language preference, and any preferences about your clinician's background can all shape who you work with.
Dr. Shatiece Riley, founder of the practice, conducts the initial clinical screening for new clients and personally guides the matching process. Based on what you share, the practice recommends a clinician whose training, clinical focus, availability, and licensure are a good fit for your needs. Treatment plans are built collaboratively with you and revisited as therapy progresses, so your care stays aligned with your goals.
We also believe in practicing within our areas of clear expertise. If a concern falls outside what our team treats, we will tell you and help you consider an appropriate referral.
HOW TO GET STARTED
1. Book a free 15-minute consultation. This is a short introductory conversation, not a therapy session or full evaluation. You can share what is bringing you to therapy, ask practical questions, and discuss availability.
2. Complete your intake screening. Our structured intake helps us understand your concerns, goals, and preferences so we can recommend an appropriate clinician and service.
3. Get matched with your therapist. Recommendations depend on clinical fit, availability, licensure, location, and the type of service requested.
4. Begin therapy. Most clients start with weekly 45- to 50-minute sessions, either in person at our Midtown Manhattan office or by secure video telehealth.
You do not need a prior diagnosis to begin therapy with us. If it would help clarify what you are experiencing, our licensed psychologists can include a psychological assessment as part of your care.
ONLINE THERAPY AND TELEHEALTH IN NEW YORK, NEW JERSEY, AND FLORIDA
SR Psychological Services offers secure, HIPAA-compliant telehealth sessions for clients located in New York State, New Jersey, and Florida. Virtual therapy follows the same clinical standards as in-person care. Telehealth can be a practical option if you have a demanding work schedule, travel frequently, live outside Manhattan, have mobility or transportation challenges, or simply feel more comfortable meeting from home.
Online therapy is available for individual therapy, couples therapy, and other services where clinically appropriate. Because therapists must be licensed in the state where you are located at the time of your session, telehealth availability depends on the clinician's licensure and your location. Our team will confirm eligibility during the consultation.
Clients across New York State, including the Bronx, Brooklyn, Queens, Staten Island, Long Island, Westchester, the Hudson Valley, and Upstate New York, can access virtual therapy with our New York-licensed clinicians. Eligible clients in New Jersey and Florida can also meet with appropriately licensed clinicians by video.
IN-PERSON THERAPY IN MIDTOWN MANHATTAN
Our office is located at 303 Fifth Avenue, Suite 502, New York, NY 10016, at Fifth Avenue and East 31st Street. The office is accessible from Penn Station, Herald Square, Grand Central Terminal, Bryant Park, and major subway lines, making it a convenient choice for clients who live or work in Midtown, NoMad, Koreatown, Murray Hill, Flatiron, Kips Bay, Gramercy, Chelsea, and surrounding Manhattan neighborhoods, as well as commuters from New Jersey, Long Island, and Westchester.
THERAPY SERVICES WE OFFER
Individual Therapy: Private one-on-one psychotherapy provides a consistent, confidential space to explore emotions, patterns, and personal goals with a licensed clinician. Individual therapy can address a specific concern, such as anxiety or depression, or broader goals such as self-understanding and personal growth.
Couples Therapy: Couples therapy helps committed partners work on communication, recurring conflict, emotional distance, trust, and other relationship concerns in a structured setting. Both partners attend sessions together with a licensed clinician. Couples therapy is available in person and through telehealth.
Group Therapy: Group sessions bring people together around shared concerns, guided by a clinician. Groups offer support, skill-building, and the opportunity to learn from others facing similar experiences.
Online Therapy: Secure video sessions for eligible clients in New York, New Jersey, and Florida who prefer to meet remotely or need greater scheduling flexibility.
Psychological Assessment: Psychological assessment uses structured evaluation methods to better understand specific clinical, cognitive, emotional, attention-related, or diagnostic questions. Assessment can help clarify a diagnosis and inform treatment planning.
Psychological Consultation: A consultation can help clarify a concern, review available options, or determine whether a particular service or referral is appropriate.
Career Counseling: Support for navigating career decisions, high-pressure work environments, burnout, and professional transitions.
CONCERNS WE TREAT
Our clinicians have experience helping adults and couples with:
- Anxiety, generalized worry, and stress
- Panic attacks and panic disorder
- Depression and low mood
- Trauma, PTSD, and complex PTSD
- Grief, loss, and bereavement
- Relationship concerns and communication difficulties
- Couples conflict, trust, and emotional distance
- Life transitions and adjustment concerns
- Career issues, work stress, and burnout
- Academic stress
- Anger management
- Self-esteem and self-acceptance
- Identity-related concerns
- Coping skills development
- Attention difficulties and adjustment difficulties
- Sleep concerns and insomnia
- Chronic medical conditions and chronic pain
- Substance use and co-occurring mental health concerns
- Women's mental health concerns
- Men's mental health concerns
THERAPEUTIC APPROACHES
Our clinicians use evidence-based and evidence-informed therapy approaches according to their training and clinical judgment. The specific approach used in your care depends on your needs and the clinician you are matched with, and it is discussed directly with you. Approaches used across our team include:
- Cognitive Behavioral Therapy (CBT)
- Acceptance and Commitment Therapy (ACT)
- Dialectical Behavior Therapy (DBT)
- EMDR (Eye Movement Desensitization and Reprocessing)
- Psychodynamic and insight-oriented therapy
- Interpersonal therapy
- Person-centered and strength-based approaches
- Mindfulness-based approaches
- Motivational Interviewing
- Rational Emotive Behavior Therapy (REBT)
- Narrative Therapy
- Trauma-informed and somatic-integrated therapy
- Culturally responsive care
Many clients benefit from a multi-modal approach, combining practical skills for managing symptoms with insight-oriented work that examines past and present experiences for deeper self-awareness.
INCLUSIVE, AFFIRMING, AND BILINGUAL CARE
SR Psychological Services welcomes clients of all backgrounds, identities, sexual orientations, gender identities, and neurotypes. We provide LGBTQ+ affirming therapy and culturally responsive care for BIPOC clients, and we work to create a supportive environment where you can speak openly about your experiences.
Bilingual therapy in English and Spanish (terapia en español) is available with several of our psychologists, for clients who prefer to work through their concerns in Spanish or move between both languages in session.
We also offer focused support for women's mental health and men's mental health, recognizing that the pressures, expectations, and barriers to seeking care can differ.
OUR CLINICAL TEAM
Our multidisciplinary team brings together clinicians with different professional backgrounds, clinical interests, and therapeutic styles, which gives clients more than one path into care. Team members include:
- Dr. Shatiece Riley, Licensed Psychologist and Founder (conducts new client screenings and clinician matching)
- Dr. Leonell Torres-Pagán, Licensed Psychologist (bilingual English/Spanish)
- Dr. Yésica I. Nieves Quiñones, Licensed Psychologist (bilingual English/Spanish)
- Dr. Marielie Ramos Román, Licensed Psychologist
- Dr. Melanie Vasquez, Licensed Psychologist (English and Spanish)
- Dr. Jon Hirschberger, Licensed Psychologist
- Dr. Bridgette Matías Villanueva, Postdoctoral Psychologist (bilingual)
- Patrice Sease-Bey, Licensed Mental Health Counselor (LMHC)
- Tyler Kerr, Mental Health Counselor (individuals and couples)
All clinicians are licensed in New York State or practice under doctoral-level supervision. Individual provider profiles on Zocdoc include more detail about each clinician's training, specialties, and availability.
INSURANCE ACCEPTED
SR Psychological Services is in-network with select insurance plans, including:
- Aetna
- UnitedHealthcare
- Blue Cross Blue Shield
- Anthem Blue Cross Blue Shield (Carelon Behavioral Health)
- Optum
- Curative Health Plan
Additional in-network plans may be accepted. Coverage, deductibles, copays, and out-of-pocket costs vary by plan, and participation should be confirmed for the specific clinician and service. Our administrative team verifies your benefits before your first appointment at no cost to you, so you know what to expect before care begins.
OFFICE HOURS AND SESSION DETAILS
- Monday to Friday: 8:00 AM to 9:00 PM
- Saturday and Sunday: 8:00 AM to 4:00 PM
- Session length: 45 to 50 minutes
- Session frequency: most clients begin weekly; frequency is reviewed with your clinician as therapy progresses
- Formats: in-person in Midtown Manhattan and secure telehealth
Early morning, evening, and weekend appointments make it easier to fit therapy around work, school, and family responsibilities. Specific clinician availability varies.
WHAT TO EXPECT IN YOUR FIRST SESSION
Your first session is an opportunity to get to know your therapist and talk about what brought you to therapy. Your clinician will ask about your current concerns, relevant history, and goals, and will explain how therapy works, including confidentiality and its limited legal exceptions. Together, you will begin outlining a plan of care. You are encouraged to ask questions about your clinician's approach and what progress might look like.
FREQUENTLY ASKED QUESTIONS
Where is SR Psychological Services located?
Our office is at 303 Fifth Avenue, Suite 502, New York, NY 10016, in Midtown Manhattan at Fifth Avenue and East 31st Street, near Penn Station, Herald Square, Grand Central, and Bryant Park.
Do you offer online therapy or telehealth?
Yes. We offer secure, HIPAA-compliant video therapy for eligible clients located in New York, New Jersey, and Florida. Availability depends on the clinician's licensure and your location during sessions.
Can I do online therapy if I live outside Manhattan?
Yes. Clients anywhere in New York State, including Brooklyn, Queens, the Bronx, Staten Island, Long Island, and Westchester, can meet with our New York-licensed clinicians by telehealth. Eligible clients in New Jersey and Florida can also access telehealth.
Does SR Psychological Services accept insurance?
Yes. We are in-network with Aetna, UnitedHealthcare, Blue Cross Blue Shield, Anthem BCBS (Carelon), Optum, and Curative Health Plan, and may accept additional plans. We verify your benefits before your first appointment.
Is there a free consultation?
Yes. New clients can begin with a free 15-minute consultation to discuss their needs, ask questions, and learn about next steps. It is an introductory conversation, not a therapy session.
How do you match clients with a therapist?
Dr. Shatiece Riley conducts a structured intake screening and recommends a clinician based on your concerns, goals, preferences, schedule, appointment format, and the clinician's licensure and availability.
Do you offer therapy in Spanish?
Yes. Several of our psychologists provide bilingual therapy in English and Spanish.
Do you offer couples therapy in NYC?
Yes. Couples therapy is available in person at our Midtown Manhattan office and through telehealth for eligible clients in New York, New Jersey, and Florida.
Are evening and weekend appointments available?
Yes. The office is open Monday through Friday from 8:00 AM to 9:00 PM and Saturday and Sunday from 8:00 AM to 4:00 PM. Clinician availability varies.
How long are therapy sessions?
Sessions are 45 to 50 minutes. Most clients begin with weekly sessions.
Do I need a diagnosis to start therapy?
No. You do not need a prior diagnosis. If helpful, our psychologists can conduct a psychological assessment to clarify what you are experiencing.
What is the difference between a psychologist and a therapist?
'Therapist' is a broad term for professionals who provide therapy. A psychologist has doctoral-level education and training in psychology (Ph.D. or Psy.D.), while licensed mental health counselors follow a master's-level training and licensing path. Our team includes both, and the right fit depends on your needs.
Do you provide LGBTQ+ affirming therapy?
Yes. We provide LGBTQ+ affirming care and welcome clients of all identities, orientations, and backgrounds.
What if I am in crisis?
SR Psychological Services provides outpatient therapy and is not an emergency service. If you are in crisis or in danger, call or text 988 (Suicide and Crisis Lifeline), call 911, or go to the nearest emergency room.
TAKE THE FIRST STEP
Whether you are looking for a psychologist in Midtown Manhattan, an anxiety or depression therapist in NYC, trauma-informed care, couples counseling, bilingual therapy in Spanish, or convenient online therapy in New York, New Jersey, or Florida, SR Psychological Services is here to help you find the right clinical fit. Book a free 15-minute consultation or an appointment through Zocdoc to get started.
Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.78
Wait time
4.92
Bedside manner
4.87
Your trust is our top concern, so providers can't pay to alter or remove reviews. We also don't publish reviews that contain any private patient health information. Learn more here
589 reviews
Most relevant
Very kind and knowledgeable staff. I felt like the team really cared about me and tried to figure out exactly what I needed.
Initials hidden
I had a great experience, the staff were very helpful, they listened and gave lots of suggestions to assist me thank you.
August 6, 2022Ulanda F.Verified patient
Schedule an appt for noon. No one called or reached out to me.
July 13, 2026Kim S.Verified patient
She listened closely and was genuine. I felt safe and secure that she can provide the help needed for my areas of concern.
February 24, 2014Julisa F.Verified patient
She was helpful. But it was an initial assessment. I was later referred to the actual person I was going to speak to.
October 11, 2020Camilla H.Verified patient
Has a very warm demeanor and easy to open up for an intimate conversation. She was very welcoming and understanding.
February 16, 2015Initials hidden
Though she was unable to perform the evaluation I needed. Dr. Riley was very helpful in assisting me with my search.
March 5, 2015Vanessa C.Verified patient
Greg is great. He listens and gives me the opportunity to just talk and gives me the sense of relieving stress.
November 9, 2022Reginald B.Verified patient
Dr. Riley is very warm, welcoming, professional and insightful. She's definitely someone I would highly recommend.
January 12, 2013Initials hidden
Amazing appointment with my doctor. She was incredibly helpful and I look forward to meeting her again next week.
July 7, 2021Nina M.Verified patient
Jennifer gave a great first impression, very easy to talk to. Looking forward to many more sessions with her.
June 7, 2022Jennifer C.Verified patient
I really appreciate their professionalism . They handled every matter to perfection.
Thank you so much.
Dangela R.Verified patient
She was extremely helpful and made my first session an easy transition into therapy, highly recommended
Initials hidden
I was surprised at how empathetic and caring the staff was. they are also excellent listeners!
March 21, 2023Candace D.Verified patient
It was the first visit but we established a good rapport and I'm looking forward to working with her.
Initials hidden
I had a very great experience for it being my first time. she was very patient and kind
January 2, 2024Iesha M.Verified patient
I ended up being seen by Irena, she was very professional and kind. I'd recommend her to a friend.
October 3, 2019Clifford W.Verified patient
She made me feel very comfortable. Easy to talk to. I would definitely recommend her to a friend.
December 7, 2013Initials hidden
I wasn’t seen by who I booked with she only did the evaluations. But I liked who I booked with.
Initials hidden
Greg was super nice! Thought I was getting someone different though. Not disappointed.
March 29, 2023Megan D.Verified patient
Dr Reilly was so friendly yet very professional
The whole experience was great thank you
September 22, 2021Mary N.Verified patient
Great experience but the doctor’s name was Tara Waldman and not Shatiece Riley
February 3, 2023Initials hidden
Easy to set up/ get started. I am looking forward to my next appointment?
September 13, 2022Katelyn A.Verified patient
Great doctor and a really convenient location. Would highly recommend her.
September 29, 2012Initials hidden
To keep it nice and simple I enjoyed it and the experience was great.
March 17, 2022Ratique Y.Verified patient
Great communication and a great team. Appreciated all their help
Initials hidden
I had a great first experience with this office I will be back again.
Jalissa L.Verified patient
She was very easy to talk to and I found her consistently engaging.
Initials hidden
Professional, with obvious expertise in her area of focus.
July 25, 2023Jared O.Verified patient
Worked with Dr Grace within the practice, lovely first session!
April 17, 2019Justin M.Verified patient
Great team of professionals that I would recommend.
November 17, 2022Edison B.Verified patient
So far, so good. I felt very comfortable talking to him.
January 8, 2019Tamara S.Verified patient
I am not sure it is appropriate for this specific provider to be on zocdoc. Dr. Riley is in a group practice. The office has a number of providers and booking an appointment with her directly through zocdoc expecting that you will meet with her during the time scheduled is misguided. The office contacts you to complete paperwork for the remote platform. Then they ask you to complete a phone screening. I specifically selected Dr. Riley because I wanted a Black woman psychologist. I agreed to a compromise after being screened by another psychologist. He noted an opening the next day -- no appointment was actually available on the day I had selected and that was confirmed by the office. It was highly frustrating because I was not available during the time he proposed and he actually did not have availability again for more than a week and was not consistently available for weekly therapy. The bait and switch really rubbed me the wrong way. My time was not valued. They were nice, not kind.
October 22, 2025Jeanni J.Verified patient
I had a great experience with this practice. The initial call, which was a phone screen and short evaluation, was a pleasant experience. It offered me insight and allowed me to determine the best provider that would align with my needs and areas of treatment. I was able to connect with a therapist the next day, and she has been a great fit so far. The initial assessment is key, so make sure you take the time and try to answer the questions as clearly and as detailed as you can. So far it's been a great experience and I am looking forward to working with mt therapist.
April 9, 2025Initials hidden
The experience with the provider was awesome. However I was a little concerned that for future sessions I would be seeing someone else. I’m a little uneasy with the change but I’ll try it. Overall my experience is ok.
January 8, 2025Sharlet P.Verified patient
I ended up being matched with a clinician within their practice (Tara W) and she was so kind and supportive. I really appreciated her patience, ability to listen and have me reflect thoughtfully. She made me feel safe, comfortable and validated my feelings while providing resources and reccs. I look fwd to growing with her!
August 9, 2024Initials hidden
Didn’t hear from anyone, didn’t see anyone
July 31, 2024KingCharles B.Verified patient
Great experience. Everyone is kind, smart and efficient, This is a practice so I didnt meet with the therapist advertised but I did get to choose a therapist I felt comfortable with.
Initials hidden
I initially booked with Dr. Shatiece, however, she contacted me and informed me she only did the initial assessments and would match me up with another suitable provider. I was a little disappointed at first as I was expecting to meet with her and had chosen her based on her ZocDoc profile, but I was still, ultimately satisfied with the provider I was matched up with.
November 8, 2023Tiffany R.Verified patient
Both people I spoke with were great listeners and were very professional. I am still only just beginning my therapy, but I already feel like it was a good decision to seek their help.
October 28, 2023Robert K.Verified patient
I’d highly recommend this Dr. judging by the timeliness of her response as well as her bedside manner. Although she was only doing my intake she listened intently & immediately set me up with a Dr that would meet my needs. She answered all of my questions & was extremely kind.
October 14, 2023Shakeia O.Verified patient
My first time speaking to a therapist, I felt nervous about talking about my inner thoughts with a stranger. However she made me feel comfortable and judge free. I will definitely recommend plus continue to use myself.
September 30, 2023Randolph S.Verified patient
Very nice compassionate and felt comfortable.
September 29, 2023Lucia D.Verified patient
I saw Dr. Madhu Suresh. I was able to get an appointment the same day and really loved working with her! Looking forward to continuing to work with her.
Lindsey M.Verified patient
It was great! I don’t have the best experiences with therapists but both Dr. Shirley and Dr.Suresh are beyond amazing, so far.
August 17, 2023Sana G.Verified patient
First visit today. She was very nice, asked good questions. We spoke about a plan I liked tgst very much. She was encouraging.
August 8, 2023Donna P.Verified patient
NEVER AGAIN. This is why I never looked for help from a therapist.They took down all my information,everything I was going through I told them, I even broke down a little while talking to her because of all the things I was going through. So Riley typed up everything I needed help with and said someone is going to contact me with a time that would be suitable for me. I texted them but never got any call back or text back about the time that worked for me so they have all my information there for what?
Someone finally comes out of their head and try to get help and there’s no follow up? Not even a call as to if I’m going to follow up, NO, I will follow up with a more professional therapist that is really looking to help those and put their license to use.
Initials hidden
Very kind and professional.
July 7, 2023Nicole P.Verified patient
Highly recommend. Great listener and genuine. I felt comfortable and confident that the person on the other end cares.
February 28, 2023Samuel M.Verified patient
Me senti bien y cómoda en mi primera sesión, senti confianza , es profesional y agradable hablar con el Doctor
April 20, 2022Angelica P.Verified patient
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