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Arizona Desert ENT Specialist
Ear, Nose & Throat DoctorGoodyear, AZ • 2 locations4.49
Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.49
Wait time
3.74
Bedside manner
4.38
Insurances accepted
Aetna
BlueCross BlueShield
Cigna
Emblem Health
Medicare
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Arizona Desert ENT Specialist
13555 W McDowell Rd, Ste 209, Goodyear, AZ 85395
All provider availabilityToday, Apr 3 – Thu, Apr 16
Insurances acceptedAetnaBlueCross BlueShieldCignaEmblem HealthMedicare
2 office locations
Arizona Desert ENT Specialist (1 of 2)
13555 W McDowell Rd, Ste 209, Goodyear, AZ 85395
Arizona Desert ENT Specialist (2 of 2)
2111 E Highland Ave., Ste 431B, Phoenix, AZ 85016
1 of 2
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Arizona Desert ENT Specialist
Dr. Charous has been practicing in the valley for several years and is board certified by the American Board of Otolaryngology. He specializes in chronic nasal and sinus conditions. Our office has state of the art equipment which includes an in office CT which allows for a prompt diagnosis and treatment plan. Dr. Charous also treats a wide array of ear, nose and throat conditions including sleep apnea, snoring solutions, and thyroid surgery.
Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.49
Wait time
3.74
Bedside manner
4.38
Your trust is our top concern, so providers can't pay to alter or remove reviews. We also don't publish reviews that contain any private patient health information. Learn more here
79 reviews
Most relevant
He was wonderful! I would recommend him to all my family and friends. His other staff members were equally wonderful!
November 4, 2015Sharon C.Verified patient
It was wonderful visit. Doctor was very gentle and amazing on doing his job!! Thank you! Awesome staff and Doctor!
MAVerified patient
Strictly business hopefully next appt will be on time after the Dr saw me it went rather quickly
June 16, 2017Michelle W.Verified patient
It was great. Didn't have to wait long to see Dr. He was very nice and informative.
LMVerified patient
Had to wait a hour and a half to see the doctor was ready to walk out
January 30, 2019Gerald R.Verified patient
The Dr. seemed like he was rushing with everything. I felt pressured about having surgery , I told him I wanted to think about about. He didn’t listen he still send me to the surgery schedulers office. Again I said I wanted to think about the surgery. She didn’t seem to care she told me she would still call my insurance and let me know about it . She called me a few days later extremely pushy to get me to schedule a surgery date, again I said I didn’t want surgery and I wanted to get a second opinion. She proceeded to hang up me. I called the office back and made a complaint. Never heard back. Never going back there again.
January 15, 2021Maria L.Verified patient
Dr Charous and his staff were knowledgeable, took the time to educate me on my concerns and I felt good about their advice and guidance.
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Very thorough.
Suzanne K.Verified patient
He was quite professional and detailed with his knowledge and expertise of what was going on, straight to the point and friendly.
I don't mind comment published, but I do not want my name appearing (first or last initial)
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Very pleased
Belva C.Verified patient
The staff was accommodating and pleasant. Dr. was fast and efficient, and seemed very knowledgeable about his subject matter.
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Didn’t pressure me to get surgery, looked into my throat and tonsils
Noticed a couple things while looking in my throat and provided insight before it gets worse.
Found out I have a deviated septum and enlarged tonsils.
May 23, 2018Gerardo U.Verified patient
Very pleasant
April 26, 2018Philip S.Verified patient
Inept is a good word for his demeanor. He explained nothing and virtually only looked in my nose. No treatment whatsoever. Waited over a hour to see the doctor and was asked to come a hour early.
December 28, 2017Lewis G.Verified patient
Dr. Charous is very thoughtful and thorough. I appreciated the time he spent with me and made me feel comfortable in allowing him to treat me.
November 29, 2017Gail L.Verified patient
Doctor was rushy. Deflected what I said I was feeling. Told me about a procedure to relieve air pressure then said he wasn't inclined to do it. Got frustrated when I would ask questions and when I requested that he do the procedure he seemed flustered. Which was a minor procedure that could be done on site in a couple minutes. THEN even though I checked through my insurance and this app that he was in fact in my service plan. My reg M.D sent the referral as well. Their billing rep had came in and said my insurance wasn't in my service and they tried calling and they got hung up on and that now they were closed. So if i wanted to do the procedure I would have to pay out of pocket and take the risk of my insurance not covering it. I left without any answers to my problems. Without any medicine without any explanation and a little less money in my pocket. This doctor is rated bad and I should have listened.
July 29, 2017Justin H.Verified patient
I liked everything about my visit except it left me confused as to what is next. I am supposed to have a hearing test, an allergy test, a sleep study and a follow up with Dr. Charous, but I left without scheduling any of them. So, I'm not sure how to proceed.
March 28, 2017Paul J.Verified patient
Very unorganized front office, waited over two hours to see doctor, they initially tried to reschedule me because of a scheduling error until I made a fuss. Felt doctor was pressuring us into having surgery. Overall, bad experience.
Alex C.Verified patient
Fantastic Doctor
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The staff is great. I made a little mistake and they took care of it with no problem. Dr. Charous was very nice straight to the point and he saw me right away I wasn't waiting on him forever. He explained everything to me and I really appreciated that because I have no clue about technical terms and things like that so so helpful. I feel safe and even got schedule for surgery right away.
September 16, 2016Mela L.Verified patient
Was a pleasant surprise to have a doctor listen to me and actually review all the documents I brought along.
Together we figured out the underlying cause for my sinus issues and guess what-- I don't need more prescriptions to fix it or camouflage the symptoms.
Nelson C.Verified patient
We are working toward a goal to find out what my issues are and resolve the problem... everything and anything in life that needs an answer can take time, so patience and knowledge is key...
April 9, 2016Charlotte G.Verified patient
Excellent services
March 29, 2016Euphrase N.Verified patient
Very pleased after we finally saw him
April 16, 2016Lester S.Verified patient
Great Doctor!
February 11, 2016Cicely M.Verified patient
I have a sore spot in my throat on the right side of my adams apple and I have been spitting small amounts of blood in the morning for about 3 months I told him and showed him the spot and he did not even feel my throat and he said he was not going to do a procedure to check that area. He did a scan through my nose which took less than 5 minutes and prescribed a nasal gel treatment for a bloody nose. I told him I never have blood through my nose when I blow my nose every morning. I feel this visit was a big waste of time and money.
January 5, 2016Michael B.Verified patient
Well he easily discovered my problem when months of doctor visits, medication, and a CT scan apparently couldn't so that's a good start.
November 10, 2015Aimee G.Verified patient
First time with this doctor, in general thought the visit went well. The wait was a little longer than we expected, but the staff was good and we felt that our concerns were addressed.
Yong E.Verified patient
This was my first visit to Dr. Charous and I found him very personable. I felt extremely comfortable with him. His staff is very nice also. The wait time was longer than I anticipated.
August 18, 2015Linda H.Verified patient
Made my appointment online, and even got all the paperwork I needed e mailed to me. I Was able to fill it out at home,so when I got to my appointment I was in and out very quickly.
March 29, 2015Daniel G.Verified patient
Dr. Charous was very thorough In his exam.
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Being a first time patient I was pleased with his work. I have an underlying health condition that he took into account before treating me. He geniuely didn't want to mess up anything I had going on. I will see him again.
December 27, 2014Initials hidden
I felt he addressed my needs effectively in a warm, professional manner. I felt he understood what my symptoms are and gave me different options on how to approach them.
January 9, 2015Andrianna S.Verified patient
Dr Charous very professional, asked the necessary questions
needed to evaluate my condition.
I would definitely seek his medical again
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I saw a practitioner
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My visit at Dr Charlie' office was very pleasant and prompt. The Dr was very knowledgeable and patient with his explanations. The staff were polite and sympathetic to my daughter's feelings. I'd recommend anyone to visit this office.
Ivoree S.Verified patient
very nice staff,very concern,
September 28, 2014Initials hidden
Overall great, first visit. The staff are friendly and courteous. I did have to wait a little but, nothing more than usual at a doctors office. Also orginal appoinment was rescheduled but they provided different days and times to help with the reschedule.
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Callous and uncaring
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Good visit, answered my questions.
SGVerified patient
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June 19, 2019Alejandra B.Verified patient
February 14, 2019Heather S.Verified patient
December 3, 2018Gregorio M.Verified patient
November 27, 2018William L.Verified patient
November 4, 2018John K.Verified patient
July 31, 2018Brandon A.Verified patient
July 31, 2018Marlon H.Verified patient
June 5, 2018Michael A.Verified patient
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