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Avalon Primary Care
4.13
Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.13
Wait time
4.56
Bedside manner
4.88
Insurances accepted
99% of patients have successfully booked with these insurances
Aetna
BlueCross BlueShield
Cigna
Medicare
UnitedHealthcare
Book an appointment for freeThe office partners with Zocdoc to schedule appointments
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Avalon Primary Care
25500 Meadowbrook Rd, Ste 250 A, Novi, MI 48375
Today, Sep 10 – Wed, Sep 23
Insurances accepted
99% of patients have successfully booked with these insurancesAetnaBlueCross BlueShieldCignaMedicareUnitedHealthcare
2 office locations
1 of 2
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Avalon Primary Care
For patients with HMO insurance plans, please be aware that we are only in-network with a select few. We strongly encourage you to contact our office prior to your appointment to confirm that we accept your specific plan.
Avalon is a physician-led company on a mission to transform healthcare. Our clinical care team offers an assortment of in-office primary care visits, geriatric in-home medical care and telehealth.
Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.13
Wait time
4.56
Bedside manner
4.88
Your trust is our top concern, so providers can't pay to alter or remove reviews. We also don't publish reviews that contain any private patient health information. Learn more here
86 reviews
Most relevant
Karen is very professional. You can tell right away her passion for each patient and her career. She is wonderful!
MBVerified patient
Very personable, observant, warm. Felt cared for and heard!
April 21, 2026Initials hidden
Karen was genuine concern for my well being. Karen took her time to answer all question.
CEVerified patient
The staff was lovely, very friendly and funny front desk. Understaffed and busy for sure but they were doing a great job with everything they had to juggle. Had to wait a while to be seen because of that but we were not in a rush, the nurse that checked my vitals was also very friendly and welcoming. Karen Genter had the smile and the facade of a friendly doctor, I could tell she was trying to be nice as she dismissed my disability entirely, barely examined me after an hour and a half wait and pretty much said there is nothing she can do for me because she is leaving soon and just transferred me to the next doctor who also happens to be leaving the practice soon. Bad luck on my part for scheduling here right now I guess. Told me to go to physical therapy and MRI downstairs, they had no idea I was coming because they were not informed or given a formal request so I had to wait even longer once I got downstairs. Just felt like I wasted over 2 hours of my day off to be invalidated.
August 4, 2026Jolanta K.Verified patient
I would highly recommend this practitioner; she listens and is a realistic mind. She understands everyone is different and doesn’t put everyone in the same category when it comes to by the book healthcare.
Very easy to talk to and understand!
June 11, 2026Dave H.Verified patient
New patient visit to establish primary care, most of my new patient pre-check paperwork was completed ahead of the visit online thru zocdoc, so upon physical check in at the front desk, I really just had to verify and submit my signatures for the office payment policy. From check in to check out, I was greeted promptly, everyone was very friendly and polite. I felt as though Karen Genter FNP was a wonderful listener and very thorough in obtaining my medical history, she was also very clear at communicating every step of the process along the way. I'm beyond grateful to have discovered this practice thru zocdoc to start working my way through my checklist of obtaining all my healthcare providers and get everything on track
June 9, 2026Theresa K.Verified patient
Both the medical assistant and Karen were compassionate, understanding, and genuinely listened. I've been going through a rough time, big life changes with stress manifesting in physical issues. Karen was absolutely wonderful, and I appreciated her time and thoughtfulness more than I can say.
April 7, 2026Susan H.Verified patient
Super nice, thanks again for everything!
Initials hidden
Karen Genter, FNP was very kind and extremely professional. The lady that draws blood, April I believe her name was, was also quick and professional. They answered all of my questions and concerns.
Initials hidden
I am very pleased with the office and the NP… the staff was so friendly and warm. It didn’t seem forced, it was genuine! I have found my new pcp and I’m so excited!
May 27, 2025Elizabeth T.Verified patient
Karen was very nice. I feel she listen to everything I had to say and not rush. Office was clean. Staff was frendly. I am going to recommend Karen to my family.
LOVerified patient
It was a reassuring feeling that this office is a perfect match to go to for my primary care needs because the provider I saw Karen, was kind, knowledgeable, and actually took the time to listen to me. Very pleased with Karen and the entire Avalon office staff!
KCVerified patient
Office is a 10! Provider is a 10! Great place.
JTVerified patient
She is very helpful. Having an ostomy isn't easy. Karen puts you at ease and does a great job teaching you the best way to care for yourself.
THVerified patient
Karen is amazing! Always early to our visit, eager to assist with all my needs and extremely patient. I wish all of my appointments went this well. Hats off to an excellent employee an a great family practice.
DBVerified patient
Very nice and friendly staff. Very clean state of the art looking office. The health care provider, NP, Karen Genter, was thorough, knowledgeable, and very helpful with my care plan. 11/10 would recommend (I would vote twice).
CCVerified patient
August 19, 2026Elliot A.Verified patient
Initials hidden
July 7, 2026Initials hidden
I absolutely loved Dr. Shina, and everyone else in the office. I’m so happy to have found a kind and caring PCP!
February 12, 2026Amanda D.Verified patient
First visit for me. The entire staff and the Dr. were great. I have decided to have them be my PCP.
Initials hidden
I am usually a very anxious person when it comes to doctors offices, but felt very safe and welcome here!
January 29, 2026Samantha P.Verified patient
Very detailed explanations given, listened to my history and concerns. Was thorough in exam. Was an excellent experience
May 29, 2025wendy S.Verified patient
Everyone was very friendly and the appointment went very smoothly. Would highly recommend.
April 17, 2025Eduardo P.Verified patient
Provider was very thorough, made sure to answer all my questions and was super friendly.
GRVerified patient
I appreciate you smart Dr. Sheena is and how she actually listens.
January 20, 2026Bernadette "Bennie" B.Verified patient
Very nice doctor. She was thorough and attentive.
I liked her a lot
December 4, 2025Kristyn O.Verified patient
Super nice, gentle, truly cares about her patients.
August 14, 2025Alexa K.Verified patient
She was very nice and attentive, I felt very heard.
Initials hidden
Went well-answered questions Listened to concerns.
BRVerified patient
Doctor was very friendly and spend a nice amount of time with me on annual physical related tests and explained very well. Highly recommend her.
September 3, 2026Initials hidden
Most thorough exam I have ever had!
john e M.Verified patient
Wonderful experience...it feels good when your voice is heard. Respectful and nice staff. They maintained professionalism throughout the visit.
August 28, 2025ABIOLA H.Verified patient
Friendly and helpful! Good staff
August 22, 2025William F.Verified patient
Super thorough! Exceptionally friendly and all staff made me feel comfortable and seen but not judged. I am an anxious patient and by the end of my appointment felt comfortable and safe!
August 1, 2025Emily J.Verified patient
Dr. Shina was amazing!!! She did a thorough check up and asked a lot of questions to really understand why i was there. I definitely recommend her.
July 3, 2025Patricia L.Verified patient
Excellent expreience. The staff were thorough, friendly, knowledgeable and welcoming. Dr. Shina took the time to get to know me and my needs and was able to make several suggesting for me as we move forward.
Thank you to all the staff.
May 30, 2025Crystal F.Verified patient
Dr. Shina was thorough and thoughtful. I was impressed with her medical skill and experience. I am hoping to see her regularly for my medical care. Her staff was also through and helpful. An
excellent practice
May 18, 2025Elizabeth J.Verified patient
Dr. Shina was attentive and patient. She listened and answered all my questions. I felt the doctor and her staff really care about my wellbeing. I’ve had terrible experiences with doctors. I am relieved and excited to have found Dr. Shina!
April 10, 2025Linda B.Verified patient
Very efficient doctor and staff
February 6, 2025Joanne B.Verified patient
Initials hidden
Everyone was incredibly kind and helpful. Looking forward to continuing my care here. I feel like I’m in good hands.
August 3, 2026Jacques S.Verified patient
Awesome staff. All the nurses were great and very informative. Answered all my questions. It’s been a while since I was in a doctor’s office so I didn’t know how things have changed. The doctor actually listened to me and what I had to say. That was a first. That’s why I haven’t been to see a doctor in like 25 years! Yes 25 years. I felt very at ease with him. That’s why I’m going back!
August 11, 2026James B.Verified patient
I would go back. Very nice doctor
April 23, 2026Lavell W.Verified patient
Good experience
March 23, 2026Kelechi O.Verified patient
Very friendly! Staff was nice, helpful, and proactive. Dr. Orowe listens well and provided great feedback and explanation! Genuinely I have no issues!
February 27, 2026Rylan S.Verified patient
Very professional, great staff, nice atmosphere
February 25, 2026Initials hidden
All around good experience from the time I walked in from the receptionist, doctor and nurse practitioner listened to my concerns and addressed what I made the appointment for would highly recommend this staff
February 11, 2026Jeremiah B.Verified patient
Listened to everything and understood all of my concerns. Was very helpful and gave me clear answers and step by steps about testings.
January 12, 2026Clarissa P.Verified patient
June 22, 2026Clifton W.Verified patient
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