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BayCare Medical Group
4.94
Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.94
Wait time
4.69
Bedside manner
4.89
Insurances accepted
99% of patients have successfully booked with these insurances
Aetna
BlueCross BlueShield
Cigna
Medicare
UnitedHealthcare
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BayCare Medical Group
18600 Fernview St, Ste 102, Land O' Lakes, FL 34638
Insurances accepted
99% of patients have successfully booked with these insurancesAetnaBlueCross BlueShieldCignaMedicareUnitedHealthcare
2 office locations
1 of 2
Providers at BayCare Medical Group (0)
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Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.94
Wait time
4.69
Bedside manner
4.89
Your trust is our top concern, so providers can't pay to alter or remove reviews. We also don't publish reviews that contain any private patient health information. Learn more here
229 reviews
Most relevant
Loved it. Highly recommend. Really cared.
July 9, 2023Gianna C.Verified patient
Friendly staff and Dr. Conde was great!
December 14, 2022Danielle K.Verified patient
I could not have chosen a better pediatrician than Dr. Nicole Conde. She has an amazing bedside manner and is thorough. She is well spoken with both patients and parents. I wish she would have been around for my son and there’s no doubt in my mind I would have had him seeing her also.
October 17, 2022Nevaeh S.Verified patient
I loved the staff, very helpful , efficient and kind.
The nurse was awesome!! Very sweet and patient with my kids. They got their flu shot without drama because she handle the situation bloke a pro!!
Dr Conde was amazing, she spent time listening to us and went over a detailed physical exam with both kids. She is very kind and has great bedside manners.
It was a great experience and my kids felt comfortable with their new doctor.
October 12, 2022Diego S.Verified patient
Dr. Conde was great with my four-year-old. She takes the time to really listen to us and address concerns. She answered all my questions and offer me different variants. The nurse was friendly and very caring with my daughter, too. Great service from the staff, I would (and do)recommend this office to anyone looking for a pediatrician.
April 5, 2022Magdalena T.Verified patient
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Dr. Cruz is an amazing pediatrician. Very knowledgeable and friendly. She always takes her time with you and listens.
April 22, 2025Initials hidden
Dr. Cruz is our new go to for pediatrics. Down to earth. Smart. Super engaged and has great energy. So happy.
July 19, 2024Nicole G.Verified patient
The provider was informative and taken her time with my kids and I. I appreciate her so much.
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Dr. Cruz was amazing. She spent 45 minutes with my daughter and I in the office. She was super thorough.
April 7, 2022Hailey D.Verified patient
Very happy we came across this office and Dr Cruz! Amazing bedside manner with my soon to be teen!
Viral S.Verified patient
Absolutely amazing! Couldn’t have asked for a better experience!
July 15, 2024Amelia S.Verified patient
Dr. Cruz came highly recommended to me and after our visit with her, it was solidified to our family that we made the right decision choosing her to be our child’s primary doctor. Her warmth and understanding made us feel comfortable. Dr. Cruz took the time to ask pertinent questions and listened intently to gather as much information as possible before she could offer a diagnosis. The nurses and team at the office were nothing short of exceptional. They were friendly and extremely helpful throughout our first time visit. We are so thankful to have been referred to Dr. Mercedes Cruz who is our child’s new pediatrician.
December 4, 2025Jaya V.Verified patient
Dr. Cruz is an amazing pediatrician! She’s very knowledgeable, kind, and always takes the time to listen and address every concern. We feel so confident and cared for with her guidance!
November 11, 2025Jessica R.Verified patient
I love this doctors office. There are locations closer to me, but I choose to drive a little further just because they are very attentive. They have great follow up. They’re very clear and precise. And it is overall a great location. Dr. Cruz is very attentive to my child and remembers her not just by looking at her chart but as a person and I really appreciate her.
July 8, 2025Kealani J.Verified patient
Dr. Cruz is the absolute best pediatrician. She has been my daughter’s pediatrician since she was a newborn. Dr. Cruz has always been meticulous at managing my child’s care and ensuring that she stays up to date on the care provided by other specialists involved in my daughter’s care. She educates us on best practices and is detailed in her assessment. She always dots every i and crossed every t! She is quite literally the BEST.
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I am going to come back, I recomend this doctor 100%, excellent attention, explain everything, she answered all my questions, detail physical examination.
June 15, 2025Guillermo G.Verified patient
Doctor was with me and my two boys for one full hour. Amazing attention to their needs and mine. I am so happy to have found her - as we were looking for a new pediatrician
May 27, 2025Kathleen L.Verified patient
Dr Cruz was perfect! Very knowledgeable, fast, communicative, informative and great listener! I will definitely keep bringing my children to her.
February 5, 2025Simon I.Verified patient
Horrible experience and rude staff. They would not listen to my insurance company even though my insurance allows all claims. Lazy staff just didn’t want to help me and my sick 10 year old son.
January 22, 2025Initials hidden
It was great
January 6, 2025Miaya M.Verified patient
We absolutely love Dr. Cruz, she is very knowledgeable and has an excellent way to communicate with the children.
We trust her as a professional.
December 17, 2024Natalia D.Verified patient
I had a great experience, Dr Cruz was friendly, detail oriented , knowledgeable and she took time to listen and go over everything. The appointment was timely and office was clean and staff was nice.
December 4, 2024Remya M.Verified patient
She was great! Will be setting up
October 26, 2024Medina E.Verified patient
DR Cruz is very informative . She ask those questions that are needed to be asked so she is aware of the care we are supposed to have and she’s supposed to provide . She doesn’t sugar coat , very sweet but very direct
October 24, 2024Cheneece S.Verified patient
Dr. Cruz is our preteen’s primary care physician. Both my husband and I are very happy with the level of care she provides. She’s an excellent doctor whose treatment philosophy is in line with ours. She has a wonderful bedside manner. She’s great at communicating directly with our son and really listens to his concerns, taking each one as seriously as she would if he were an adult. She encourages him to speak for himself and asks us for clarification or more information when needed. Our son would like to add that she’s a really nice person.
October 21, 2024Walter L.Verified patient
Dr Cruz is wonderful, was my first time meeting her and felt like I have known her forever! Glad to have her as my daughter’s pediatrician.
September 11, 2024Seema P.Verified patient
We just LOVE Dr. Cruz! She’s wonderful!
August 21, 2024Chloe H.Verified patient
Dr. Cruz bed side manner was above expected. She listened to my concerns about my child and offered her professional opinion in a caring way. We were seen right away and did not have to wait long. I would definitely allow my child to return for a visit.
August 3, 2024Timothy C.Verified patient
Booked through ZocDoc then the office called day-of to say the appointment was input incorrectly because the systems did not correlate, so they had to reschedule me.
I waited a month just to get that appointment and what they had available did not work with my schedule. The office would not accommodate the appointment I made. They blamed the informatics from ZocDoc for the error, but obviously still continue to use the service so the office should have made an accommodation. All around miserable experience and waste of my time - will not use either service going forward.
July 29, 2024Emerson S.Verified patient
Dr Cruz and staff was very helpful and friendly!
July 29, 2024Zohar Y.Verified patient
Dr. Davis consistently provides outstanding care to our son. when our son’s pediatrician is out of the office. She is friendly, patient, knowledgeable, and very helpful. our visit was on time, and she was clear and quickly helped identify what was going on with my son. Thank you Dr. Davis.
Pauline R.Verified patient
Dr Cruz is awesome and very knowledgeable!
December 17, 2023Initials hidden
Highly recommend Mercedez Cruz! She was able to get through to my teenager, which is not easy. She put my child at ease and was able to answer every question we asked her in such a nice friendly way. She is totally relatable and caring. We will be back, even if I need to get a different insurance to see her.
November 4, 2023Dane A.Verified patient
First visit with for my son as a new patient with Dr Cruz .. She asked all the right questions regarding medical history and any concerns for both patient and Dr .
Took her time to explain and answer any question regarding medication and diagnosis.. Very happy with the visit
February 22, 2023Isaac S.Verified patient
The Doctors and nurses were very nice. Very attentive. They listened and they taught me, being a first time mom, important information. Gave me handouts for things to look for and references. I enjoyed my visit and my baby did as well.
October 31, 2022Mateo V.Verified patient
Great pre-check in process online and included co-pay collection! Front office was all ready for us when we walked in and when we were called back for the visit - everything went very smooth. Dr. Cruz did great with my child and spoke directly to her and related to her. My child asked to 'always come here from now on' for her doctor visits.
August 23, 2022Giovanna G.Verified patient
she is so kind and patient, we loved her ??
June 23, 2022Virginia G.Verified patient
Dr Cruz was very nice. She took the time to listen to my concerns. She was knowledgeable about my daughter's medical conditions and knew exactly what I was talking about. Which is refreshing because I've had to explain medical issues to other doctors in the past. Highly recommend Dr Cruz. Oh and it was very convenient to make an appointment
June 2, 2022Aviana H.Verified patient
July 28, 2026Geethu A.Verified patient
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Absolutely amazing!
March 12, 2026Kathie S.Verified patient
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