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Bright Act Behavioral Center, LLC
4 specialties100 Grove St, Worcester, MA4.69
Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.69
Wait time
4.76
Bedside manner
4.67
Insurances accepted
99% of patients have successfully booked with these insurances
Anthem Blue Cross
Blue Cross Blue Shield of Texas
Anthem Blue Cross Blue Shield
Cigna-HealthSpring
Blue Cross Blue Shield of Massachusetts
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Bright Act Behavioral Center, LLC
100 Grove St, Suite 217C, Worcester, MA 01605
All provider availabilityToday, Apr 15 – Tue, Apr 28
Insurances accepted
99% of patients have successfully booked with these insurancesAnthem Blue CrossBlue Cross Blue Shield of TexasAnthem Blue Cross Blue ShieldCigna-HealthSpringBlue Cross Blue Shield of Massachusetts
1 office location
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Bright Act Behavioral Center, LLC
🌟 Bright Act Behavioral Center LLC
Methods, Philosophies & Points of Distinction
💡 Guiding Philosophy:
At Bright Act, we believe healing begins with dignity, connection, and clarity. Our approach is rooted in the understanding that every individual holds the capacity for transformation—and that mental health care should be as inclusive, affirming, and empowering as it is clinically sound.
We act with intention. We act with compassion. We act to illuminate the path forward.
🧠 Clinical Methods & Therapeutic Modalities
• Trauma-Informed Care: Every interaction is grounded in safety, trust, and empowerment. We recognize the impact of trauma and tailor care to support resilience and recovery.
• Evidence-Based Practices: Our clinicians integrate proven modalities such as CBT, DBT, EMDR, and motivational interviewing, ensuring care is both personalized and effective.
• Integrated Psychiatric Services: We offer comprehensive psychiatric evaluations, medication management, and collaborative treatment planning with a focus on whole-person wellness.
• Culturally Responsive Therapy: Our team honors diverse identities, backgrounds, and belief systems, fostering a space where every story is seen and respected.
• Collaborative Care Model: We partner with primary care providers, schools, and community organizations to ensure continuity and wraparound support.
🌱 Points of Distinction
• Compassion-Driven Clinical Culture: Our clinicians are not just trained—they’re deeply attuned to the emotional nuances of care. We prioritize warmth, listening, and relational trust.
• Accessible & Adaptive Services: We offer in-person and telehealth options, flexible scheduling, and multilingual support to meet clients where they are.
• Community Engagement & Advocacy: Bright Act is more than a clinic—we’re a catalyst. We host workshops, support groups, and outreach initiatives that destigmatize mental health and build bridges.
• Specialized Programs:
• Youth & Family Resilience Tracks
• Perinatal & Maternal Mental Health
• LGBTQIA+ Affirming Care
• Veteran & First Responder Support
• **Healing-Centered Environment
Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.69
Wait time
4.76
Bedside manner
4.67
Your trust is our top concern, so providers can't pay to alter or remove reviews. We also don't publish reviews that contain any private patient health information. Learn more here
321 reviews
Most relevant
Very professional, prompt and understanding. I look forward to future appointments.
October 17, 2025Allahmjaad B.Verified patient
Very professional, on time and accepts MassHealth Standard Insurance. A+
January 20, 2026Tyler C.Verified patient
Grace was amazing. So attentive and really listened to me and my concerns. Highly recommend!
April 13, 2025Nancy K.Verified patient
Great provider - thoughtful and thorough. Listened closely and advised with care.
July 21, 2025William R.Verified patient
Drove 30 minutes and had to pay for parking just to find out she wouldn’t make it
Rescheduled and she was stil late
July 8, 2023Scott P.Verified patient
Understands that my pots syndrome affects me more than my meant health and we worked together to tackle both
December 14, 2023Arielle Z.Verified patient
Grace is a wonderful practitioner! She really listens to her patients :-)
July 21, 2025Nancy K.Verified patient
Grace was so patient listening to my concerns! She made a clear plan for me and I appreciate her help!
December 8, 2023Elizabeth L.Verified patient
Grace is a wonderful listener and I always feel better after our sessions. She's amazing!
September 17, 2024Darice F.Verified patient
grace is great! easy to talk to, great listener and great with medication management
November 5, 2024Lucy G.Verified patient
She really listens and that is what I need the most right now. Be able to get it all out.
January 17, 2024Leatha P.Verified patient
Prompt and easy scheduling. Did not have a long wait time, and was able to schedule again easily.
March 30, 2023Sheila T.Verified patient
I like my new she's very good very reliable prescribed she's very very honest
November 12, 2024Scott dume P.Verified patient
Grace is a very caring, kind person. She listens intently during my best and worst times.
May 18, 2023Colin H.Verified patient
Had a great experience with Bright Act Behavioral, Staff and providers are very professional
SCVerified patient
No complaints, Grace was attentive and gave me space to speak without interruption.
November 20, 2023Daniel R.Verified patient
She listened and helped me get the proper medication for my diagnosis. Very grateful!
May 5, 2023Initials hidden
Grace is the absolute best! I’m so grateful for her guidance and care. ?
March 18, 2024Elizabeth L.Verified patient
I had a great experience and was asked questions pertinent to my diagnosis etc
Initials hidden
Great interaction with the provider and staff, was able to be seen quickly
TCVerified patient
Amazing. Great listener knows what she is doing and talking about
December 26, 2023Gabriela S.Verified patient
she was great and was able to see her same day very convenient.
December 21, 2023Leatha P.Verified patient
Great presence. She made me feel comfortable and heard.
Initials hidden
Was seen over video call, from comfort of my own home.
April 21, 2024Courtney N.Verified patient
Horrible, not a good provider, will never see her again.
Initials hidden
She was very sweet and listened to me with everything
May 14, 2023Jasmine R.Verified patient
I just love Grace! She's so wonderful and knowledgeable, and especially easy to talk to. I would highly highly recommend her to anyone and everyone!
Patricia D.Verified patient
I am currently Self-pay. It was very easy to pay online with the link.
Miss Grace is wonderful, she’s always there when I need her.
Initials hidden
I love working on my mental health with Grace. She is very well versed on medications and she is easy to talk to about my issues and concerns. I'd highly recommend her to anyone seeking a medication provider.
April 28, 2025Patricia D.Verified patient
She is always great.
February 23, 2025Amanda N.Verified patient
Grace was kind, compassionate and efficient. She really listened and was very clear with her questions. I felt comfortable with her.
February 13, 2025Melissa A.Verified patient
N/a
January 15, 2025Elisa N.Verified patient
She understands that people aren't a one size fits all and was very helpful in coming up with a plan that suits my needs not everyone elses
Initials hidden
Ver kind very through, actually listened to me. Rather than just say ok you need this. Would highly recommend if you want someone to hear you and not just write a script and send you on your way like so many do nowadays.
October 21, 2024Tara D.Verified patient
Grace is very pleasant and cares about her patients. Always takes time to answer questions. She provides the best options for treatment.
July 29, 2024Initials hidden
I was very happy with my appointment and my new provider. I will be seeing her again in one month. She was very helpful and promptly sent my refills out to my pharmacy. I got the appointment on the day I made it which is a major plus for me as my prescription had run out this morning and I've had no luck finding a new provider until I came on Zocdoc! I'm very happy with my decision.
July 22, 2024Patricia D.Verified patient
Very kind/ thorough and informative!
July 5, 2024Initials hidden
She seemed cold and uninterested in my appointment. I didn't feel like I could open up or talk about what I came for. I don't think I'll continue seeing her
Initials hidden
My experience with Grace was straight to the point and helpful. She understood me communicated well and listened even better. I appreciate the visit with her today.
April 5, 2024Initials hidden
always feel better after my chats
February 2, 2024Leatha P.Verified patient
Timely, informative and pleasant
January 26, 2024Initials hidden
she's the best!
December 26, 2023Elizabeth L.Verified patient
Grace was great!
December 12, 2023Corlyn K.Verified patient
Grace is amazing
November 20, 2023Quinton F.Verified patient
Being physically disabled. Dr. Ngumi was both accomodating, but without the excessive delicacy I often receive (an act that can feel diminishing). For an introduction visit, we were able to discuss and cover more than I'd expected. She has a pleasant demeanor in both speaking and listening.
Initials hidden
she was great and helpful
November 10, 2023Kristene A.Verified patient
Lifesaver in a stormy life
October 10, 2023Colin H.Verified patient
The provider was great. The problem is that the provider was geographically far from me and my treatment would have had to be in person. I wish I had known that before I was booked with this provider.
October 9, 2023Karen K.Verified patient
i had an issue filling my prescriptions 3 days after my wednesday appointment this month. One wasn’t sent. One was a prior authorization. I actually booked another appointment for the following Monday to try to figure all this out, with the doctor. i left 2 voicemails explaining?, and ?I ended up being contacted Sunday night and being told to cancel the appointment, and that she would call me on Monday. She hadn’t called so when I didn’t hear back by 2pm the next Monday, i called to inquire. I was cut off by reception: i was told to “not call again” after having been a 8-9 month long patient with the doctor. I was not prescribed my prescriptions. I still haven’t been called. At this point I w?as in panic. I went to my PcP and was prescribed All of my prescriptions with refills. It’s Tuesday I still haven’t been called or communicated with in anyway and nothing has been touched in the pharmacy by her. Please publish- Ben 8-9 month long patient with accepted insurance.
September 26, 2023Benjamin C.Verified patient
great provider
September 22, 2023Benjamin C.Verified patient
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