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Canarsie Family Dentistry
2 specialtiesBrooklyn, NY • 2 locations4.19
Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.19
Wait time
3.43
Bedside manner
4.35
Insurances accepted
Aetna
BlueCross BlueShield
Guardian
Metlife
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Canarsie Family Dentistry
9413 Flatlands Ave, Ste 102W, Brooklyn, NY 11236
All provider availabilityToday, Apr 23 – Wed, May 6
Insurances acceptedAetnaBlueCross BlueShieldGuardianMetlife
2 office locations
1 of 2
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Canarsie Family Dentistry
Welcome! Our practice specializes in beautifying smiles, maintaining your dental health, and helping you improve your appearance. Our experienced and friendly staff takes great pride in keeping your smile beautiful. Our promise to you is that the veneers, fillings, crowns, and bridges we create will look as good as or better than the teeth nature gave you. And to make sure we keep that promise, the products we recommend and use are the highest quality and incredibly durable. You can trust your smile with us.
Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.19
Wait time
3.43
Bedside manner
4.35
Your trust is our top concern, so providers can't pay to alter or remove reviews. We also don't publish reviews that contain any private patient health information. Learn more here
156 reviews
Most relevant
They do recognize zocdoc when you want to make an appointment. They didn't know I had an appointment because of this
May 9, 2025Melissa D.Verified patient
The wait is TOO long, especially for orthodontist who only goes once a month! Good thing is that they're open on Sundays :)
June 20, 2012Initials hidden
Great dentist. Very nice and knowledgable about my issue. I felt very comfortable and relaxed while at the office.
Initials hidden
She's a very nice dentist , would love to see her again if I could avoid the rude unprofessional front desk ladies
October 13, 2017Marie K.Verified patient
I love this doctor, I'm terrified of needles in my mouth but he was kind and patient with me. And very reassuring.
October 17, 2015Belinda J.Verified patient
Mr.Shamtoub was wonderful. He took his time explaining every. The Hygienist was very pleasant as well.
February 21, 2011GREGORY P.Verified patient
I will bnot recommend anyone to this dentist , my root canal had to be denied by the insurance comapny
September 30, 2013Rochelle M.Verified patient
Disorganized office and appointments though nice front desk reception. Condescending bedside manner.
Initials hidden
The lady at the front desk was very nice including the staff. The doctor wasn't so nice at all.
May 20, 2012Nathalie O.Verified patient
Professional staff, however, there was much uncertainty about billing and insurance coverage.
April 23, 2016Fred N.Verified patient
Very professional clean and the staff was very helpful and pleasant. Thank you Dr. Shamtoub.
March 30, 2016Verna R.Verified patient
Was good but all the appointments seemed to be made for the same time so the wait was long
Initials hidden
Very friendly and professional Dr and staff. Very fast service. Enjoyed my visit.
April 3, 2017Elaine D.Verified patient
Great Dr, very friendly, helpful and informative. Entire staff is great actually.
Michelle L.Verified patient
My doctor is the only person who makes a root canal feel like a minor tooth ache.
May 8, 2016Malynda J.Verified patient
The Doctor and the staff makes a dental visit a positive patient experience
May 9, 2017Malynda J.Verified patient
it was quick and they cleaned my teeth and told me there was nothing wrong
February 24, 2018Hadassa D.Verified patient
Dr. Shamtoub makes a root canal feel like a ordinary visit to the dentist.
October 25, 2017Malynda J.Verified patient
altough i dont like going to the dentist i was very comfortabale with him
December 22, 2015Paula H.Verified patient
Awesome staff, quick, easy and painless. Will definitely be returning.
March 4, 2012Melissa J.Verified patient
Even though I used ZocDoc, my appointment was not in their system. ??
January 20, 2016Desryl D.Verified patient
Excellent!! Would recommend anyone to visit .... I felt very welcome
Colecia R.Verified patient
The staff and Dentist were very nice, informative, and thorough.
January 27, 2019Monique B.Verified patient
I am so happy love him pulled my tooth in seconds best ever
November 24, 2014Paula D.Verified patient
Execellent service... I felt very comfortable...great team
July 27, 2017Keron M.Verified patient
I was very nervous and gee made me feel comfortable
August 6, 2012Tianna R.Verified patient
Great service and wonderful staff. I love you all
Aaron H.Verified patient
Very Friendly and jokified staff
December 12, 2023Marva R.Verified patient
Ever since my first visit, I've always noticed one thing. I would always get told that I need this or that and that my medical plan doesn't cover a certain procedure. I wish the dentists that he has there would stop doing that.
Initials hidden
Terrible rushed service. My temporary crown came off after 3 days. I also waited at least two hours before being seen all three times I visited.
November 4, 2020Tchad B.Verified patient
I was very lucky to be able to schedule an appointment to be seen as my regular Dentist had no availability and no longer accepts my new insurance. I scheduled my appointment, arrived on time and was told by the front desk that even after arriving on time and completing registration that I would not be seen until after an hour. Registration had to be done on a desktop in the office and I had many issues with this. This method may potentially be a risk of HIPPA as there is a lack of privacy for patient's medical information, many of the patients were elderly and appeared to not be very tech savvy or demonstrate the ability to stand at this computer very long to complete the registration and finally, there were no hand sanitizers provided or displayed near the computer for immediate use. Conveniently, unsanittary.
During my wait, several other people were in the waiting room, to the point that a patient's child began to cry because they could not wait any longer. The bilingual staff in office began talking about this patient and child in another language and I believed that to be unprofessional. Though the patient did not understand what was being said about them, I did and did not appreciate this. The staff should be more aware of their surroundings, more empathetic as the wait time was a result of the offices' scheduling and not of the patient's doing, and most importantly, focusing on actually doing their job to reduce the wait times and less chatter about how annoying the patient is being.
After my x-rays and cleaning, Dr. Koorosh Shambtoub arrived and we spoke briefly. I do not have complaints about him directly or his work ethic though I wish he had been more personable and patient enough to hear what I had to say. Though I gave him the benefit of the doubt since he may have been overwhelmed.
I completely understand that it is busy, however I should not make an appointment only to be immediately told that the wait to see a doctor is for an hour after my scheduled appointment time. Why have that requirement when it is not upheld? A staff member informed me that it is always this busy on weekdays-- If this is in fact the case, I do hope that this office can work to improve waiting times/scheduling as well as overall professionalism. This would result in less vile comments from staff and happier patients.
This was not a great experience for me and I will not return. I was hoping to make this office my new Dental office but after this visit, I would not recommend.
January 7, 2020Initials hidden
My first time visiting this doctor. I waited about 10 minutes before they registered me, the receptionist was pretty nice. Office was very clean. Then about another 20-30 minutes or so to get seen. Staff is very mellow and quite lol don’t talk much unless you ask. Visit went well overall.
November 5, 2019Jada E.Verified patient
very good
May 15, 2019Stephanie E.Verified patient
I was very pleased that the xrays and cleaning were done promptly. I waited a few minutes for the dentist but I was happy when no work was required. I was out in 45 minutes.
May 2, 2019Roslyn H.Verified patient
Highly irritating. They initially refused to see me because they could not confirm my insurance on a Sunday. They said they do not see any appointments made through ZocDoc. And only because of my persistence an attitude they went ahead and more able to verify my insurance through Aetna via the web. I asked them why they're even on ZocDoc if they don't see the appointments and they claim they have been working to fix it.
April 29, 2019Donna N.Verified patient
The employees are very friendly.
March 9, 2019Damian E.Verified patient
This was not my best visit to his office. I went in for a cleaning and the hygienist was out and after waiting for 40 minutes they took X-Rays and told me that I would have to reschedule an appointment for my cleaning. I told them that this was unacceptable and they told me if I didn't want come back for the cleaning I would have to wait. I waited another 30 minutes and the cleaning was the fastest cleaning anyone has ever done on me. I was not pleased.
January 30, 2019Yolanda R.Verified patient
they don't make you wait long. Very profesional
July 14, 2018Christian J.Verified patient
Visit was very rushed basically only got an xray done. Wasn't able to do my cleaning because the individual had to leave for personal reasons. Now i have to find time to go back just for that..
Initials hidden
Long wait but its worth the service.
November 7, 2017Malynda J.Verified patient
Love the front desk, they are always very helpful and have smiles on their faces. Dr Shamtoub is great and very professional. The wait time is ridiculous!!
September 11, 2017Carol G.Verified patient
I specified in my appointment request that I needed my wisdom teeth pulled. After my appointment was accepted, I called an hour before to confirm my appointment. I arrrived 20 minutes before my appointment and the doctor was made aware that I was requesting an extraction at the time of my X-Ray. Turns out the oral surgeon was not present and I had to wait until September 5 to remove my infected teeth. Today, I go to another surgeon and the office can't even send my X-ray to the new office.
August 22, 2017La Chanda M.Verified patient
Friendly staff. Good service.
April 3, 2017Justin D.Verified patient
Excellent doctor and knows what he does.
February 22, 2017Taysha F.Verified patient
He is a great Dr. Koorosh was Professional and friendly. I felt right at home. Dr. Koorosh took good care of me. The waiting was suck. Everyone is very friendly, I will definitely keep this office/Dr. Koorosh as my dentist.
February 22, 2017Irlande C.Verified patient
As usual the doctor was extremely thorough with a great bed side manner and excellent staff. Unfortunately I had an appointment late in the afternoon and the technician that cleaned my teeth seemed to be in a rush to leave and did not do a spectacular job that I have become accustomed to receiving.
October 10, 2016Initials hidden
The appointment was very quick and he handled my issue very nicely and professionally. The only problem was the wait time. I spent over 2 hours waiting and only spent about 10 minutes being seen by the DDS. Overall very great, just the wait time that needs improvement.
Initials hidden
never again!!!!!!!!
March 11, 2016Heriberto G.Verified patient
My Doctor is the only person that could make me after a Root Canal.
He is the best Dental Doctor in Canarise my whole family sees him.
April 6, 2016Malynda J.Verified patient
Great
March 5, 2016Kyle A.Verified patient
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