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CustomEyes
OptometristLee's Summit, MO • 3 locations4.93
Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.93
Wait time
4.83
Bedside manner
4.92
Insurances accepted
99% of patients have successfully booked with these insurances
Aetna
BlueCross BlueShield
Cigna
Davis Vision
EyeMed
Book an appointment for freeThe office partners with Zocdoc to schedule appointments
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Lee's Summit
3660 NE Ralph Powell Rd, Lee's Summit, MO 64064
Insurances accepted
99% of patients have successfully booked with these insurancesAetnaBlueCross BlueShieldCignaDavis VisionEyeMed
3 office locations
1 of 3
Providers at CustomEyes (0)
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Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.93
Wait time
4.83
Bedside manner
4.92
Your trust is our top concern, so providers can't pay to alter or remove reviews. We also don't publish reviews that contain any private patient health information. Learn more here
299 reviews
Most relevant
Yes...She is a great listener and doesn't mind you asking questions. Very knowledgeable and helpful.
March 7, 2026Michael F.Verified patient
The doctor actually listens to her patients and explains things to the best of her Knowledge..
May 23, 2025Dorian C.Verified patient
I loved how pleasant everyone is there! Each person was friendly to me. I also respect the expertise of the doctor!
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Great service. Friendly smiles and professionalism. My daughter felt comfortable and relaxed from start to finish.
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The customer service and the friendliness are always great. We always have great service from beginning to end.
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I ha to call multiple times to secure an appointment even after leaving a message. Never received a call back.
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So I spent 30 minutes waiting after being put in room and got up and asked why I was waiting so long.
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Staff was professional, but kind at the same time. They made me feel comfortable and safe.
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I am happy with the services that Custom Eyes provides to me and my family. Thank you!
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They were able to get me in very fast when I had an eye injury & didn't have to wait.
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Excellent service by the front desk staff and excellent care by Dr. Genilo.
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Excellent service, very knowledgeable Dr. Got me right in that day
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Very friendly and informative and punctual….highly recommend!!
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Very prompt, efficient, knowledgeable and friendly staff
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Our experience is always awesome with custom eyes!
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Everything with my appointment was fine, except I was unaware about the out of pocket expenses that I had to pay. But Dr Genilo was really nice, friendly & Professional. I would definitely recommend her.
March 27, 2026Claudette N.Verified patient
There is a reason Dr. Genilo has received over 50 5 star reviews! She truly cares about her patients! Her bedside manner is AMAZING! She listened to my concerns and went over the things we could work through together. It can be frustrating as a patient when you really need a doctor and their bedside manner is horrible. Or worse, they don’t listen. You waste time and money. If you’re looking for a GREAT Doctor this is your sign to make the appointment!! Thank you Dr. Genilo! I appreciate you!??
March 8, 2026Katrina L. M.Verified patient
It was amazing everyone was so nice.
January 13, 2026Thomas K.Verified patient
Dr. Alicia was awesome.
September 10, 2025Neil G.Verified patient
She was excellent.
May 27, 2025Sharon O.Verified patient
Experience was great
May 9, 2025Nicole R.Verified patient
They way she directed me in a calm efficient manner to conduct the proper examination for my Progressive class prescription for 2nd set of Transitions.
September 21, 2024Thomas B.Verified patient
Dr Genilo was fantastic with my 12 year old. The entire experience could not have been better. We arrived early and we were seen right away!
August 3, 2024Gabriel C.Verified patient
Dr. Genilo and the entire staff was amazing! They were great at explaining things and getting all 4 of my kids exams at the same time. As a busy mom this is huge! Their patience dealing with insurance complications and the level of personal care was amazing. One of my son's has problems with drifting eyes and had a previous surgery at CMH to correct it. We previously went to CMG for all of our kids eye care, but the wait times got to be so long. We really needed a doctor close to home who could handle our son's history. Dr. Genilo's knowledge and expertise was invaluable. Also, the added benefit of their vision therapy services is a huge asset. 5 stars all the way!
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They listened, they helped
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The staff is always super friendly. When I arrived at my contacts fitting yesterday, they even had me checked in already. And everyone is always unbelievably friendly. I adore Dr. Genilo (and she's fabulous with my boys) and would recommend her in a heartbeat.
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Dr. Genilo is great. However, our last visit made us rethink our patronage. We pulled our 3 children out of school and what usually takes less than an hour took almost 2 hours. Then, there are no free warranties on children's glasses you must pay a fee. Sounds like they are trying to save cost, but are pushing it to the customer. Not the same company we fell in live with. Also, the staff no longer asks you what lenses upgrades, they automatically add your previous selection. We had a huge change in finances and would have liked to choose.
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My visit was professional, caring and friendly. I appreciate the care provided to listen and try to approve my eye care needs. I have recommended Custom Eyes to others in the past and will continue to do so. Thank you!
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Quality of care
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Great customer service
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Fast, friendly service.
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OD professionalism
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I was scared due to my sudden sight change. They fit me in to the schedule right away. The staff and Dr. Genilo were extremely kind and considerate. When I asked questions, they all took the time to explain things without seeming rushed or annoyed.
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We have always went to the same optometrist but never really liked the office staff, always rude to my family and seemed like we were a bother coming in with 2 kids at the same time. We had an insurance change and choose to come see your office and WOW everyone and I mean everyone was so friendly, nice, smiled and answered all our questions.
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All of the staff was very accommodating and professional and both Dr janello and her nurse were very professional and easy to talk with
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I would suggest you change nothing! Your staff are all awesome and friendly as well as the Dr's. They take the time to listen and seem to value my opinion. I recommend Custom Eyes to everyone. Keep up the good work.
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Great Experience & Staff
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I am impressed with the way I was greeted by the staff. My technician that performed the test and preliminary is exceedingly educated cloaked in the people person personality. Quite impressed with the lady. My doctor Alicia Genilo is equally competent. We went through the results discussing what is going on with my eyes as I age. Answered my questions putting me at ease. I am impressed with the two ladies that assisted me and already made my future appointments. Hats off to them! We need to keep this type of personality working at your facility. Looking forward to seeing both of them soon. I think they deserve a bonus.
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Love going to custom eyes as they are very concerned over all progressions over my eyes and keeps me informed at every point of how to care for the health of my eyes.
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Dr. Genilo was fantastic. My daughter was very nervous about her appointment and Dr. Genilo put her at ease. I am a very happy Momma.
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March 6, 2026Joseph M.Verified patient
February 14, 2026David H.Verified patient
February 12, 2026Brenda T.Verified patient
January 28, 2026Luis G. P.Verified patient
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August 28, 2025Jim F.Verified patient
June 21, 2025Everly Z.Verified patient
June 3, 2025Nolan D.Verified patient
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