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Family Eye Center
4.62
Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.62
Wait time
4.45
Bedside manner
4.74
Insurances accepted
99% of patients have successfully booked with these insurances
Aetna
BlueCross BlueShield
Cigna
Emblem Health
UnitedHealthcare
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Today, Aug 23 – Sat, Sep 5
Insurances accepted
99% of patients have successfully booked with these insurancesAetnaBlueCross BlueShieldCignaEmblem HealthUnitedHealthcare
1 office location
Providers at Family Eye Center (0)
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Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.62
Wait time
4.45
Bedside manner
4.74
Your trust is our top concern, so providers can't pay to alter or remove reviews. We also don't publish reviews that contain any private patient health information. Learn more here
255 reviews
Most relevant
Long wait. But Dr.Russell was excellent. Took his time, explained everything. Good feeling when I left. Would recommend.
Donna G.Verified patient
Place is very disorganized. The doc took a phone call on his cell phone while he was seeing me. Very unprofessional.
Initials hidden
Was very fast and professionally very nice clinic and doctor has huge experience. Recommending to everyone.
January 9, 2018Steve P.Verified patient
When I went to the office I was in pain but by the time I left I was definitely feeling much better.
Christopher F.Verified patient
Dr Richard is the best Ophthalmologist that I had the pleasure of having an annual eye exam.
September 23, 2020Noel R.Verified patient
I really liked the doctor and the service, its just that I waited 3+ hours to get checked
Initials hidden
Very nice doctor and service , nice diagnostic equipment ,recommending to everybody .
January 10, 2018Dino B.Verified patient
2hours for the Doctor to show up I was very disturbing. I’m a very unhappy client.
August 2, 2019Aliah P.Verified patient
The assistant take care of you efficient but the doctor don’t pay atención to you
March 7, 2019Maria U.Verified patient
the wait was a little bit long but I was ok because the doctor was very thorough
Initials hidden
Very thorough exam and very attentive & responsive to my questions and concerns!
May 29, 2020Jaime M.Verified patient
Excellent service throughout the visit. I highly recommend this physicians
July 16, 2021Carol J.Verified patient
Doctor was very polite and professional as well as informative .
August 27, 2020Kamiko W.Verified patient
Experienced dr, friendly staff and short wait time!
December 29, 2023Initials hidden
Highly recommended. Very knowledgeable and accurate.
August 22, 2018Olena S.Verified patient
The most professional eye doctor I've been to. The doctor took the time to thoroughly examine my eyes.
I had a severe eye infection and could barely see, but my symptoms improved after just one day of treatment. I really appreciated how thorough and attentive the entire visit was.
July 27, 2026Healim B.Verified patient
Long wait to see the ophthalmologist but was lucky to get the appointment on the same dayHowever he was very thorough and conscientious.
June 22, 2026Ariane S.Verified patient
The doctor is very thorough.Very caring and communicated very well with me.Most of all he was honest about everything which I appreciate.The staff was great,very professional and kind.I would recommended this office to any one that I hear needs a great ophthalmologist
May 21, 2026Andre C.Verified patient
Professional , friendly
February 16, 2026Raisa L.Verified patient
I am very happy that I went to see Dr. Russell. He was extremely thorough and pointed out things I had never been made aware of before, even when I went for a different issue that he also addressed. This is a clearly highly skilled ophthalmologist that I highly, highly recommend. I am lucky that Zocdoc pointed me to him. Thank you so much!
December 7, 2025Elise S.Verified patient
Dr Russell was knowledgeable and thorough. The staff was very friendly and worked as a team. The wait time was not longer than expected but overall a very positive experience .
December 7, 2023Miriam D.Verified patient
They Canceled my appt. - told me I could come and maybe I’d be seen, but maybe not - I had a serious eye pain issue so that’s not acceptable. They had the slot opened on zocdoc, so I made the appt and they didn’t confirm, and then called morning of and said maybe he can see you, but maybe not. Now, they are claiming i had an appt today when they never confirmed a time and I never showed up - shady. I will be clear - Dr. Russell is good and thorough, I like him, but his staff is horrible and bc of them i went to another doctor. It’s sad bc I think he is good at his job. They had the gall to say over the phone (30 minutes before they said I should come in and wait and maybe be seen) that I owed them money from march (it is December) and are only telling me this because i made a new appt. Never got a letter claiming I owed them money. I get the sense there is a conflict btw the doctor who has integrity and the shady glasses store he rents an office in… they try to create extra charges.
November 30, 2023Matthew K.Verified patient
Friendly, efficient, knowledgable. I felt very cared for and the attention to my needs were met very well!
August 30, 2021Sarah J.Verified patient
Great doctor that was very knowledgeable. Highly recommended.
April 5, 2025Seyed T M.Verified patient
The doctor was great and explained things clearly and patiently, highly recommend.
Leyana D.Verified patient
My vist was good also I got everything I needed done and my appointment was good.
DWVerified patient
Nice but tricky you have to buy your lenses and frames no matter your insurance
September 20, 2021Candyce W.Verified patient
Very thorough and professional. Spacious and clean office. Friendly staff.
July 7, 2022Arlene M.Verified patient
Great doctor, so glad i found him to treat my cornea abrasion!
October 13, 2021Pelin K.Verified patient
thorough annual check on my eyes. good experience.
Initials hidden
Very clear instructions and listened well to what I wanted for my glasses, didn’t make me feel stuck to bad frames because of insurance. Highly recommend them.
June 5, 2026Darlene I.Verified patient
Literally the best doctor experience I have had in Queens. They had awesome bedside manner, the doctor was so empathic, they thoroughly tested my eyes, place was clean, and the doctor helped me with my eye issue and assured me it wasn't as serious as I thought... and he wa right.
January 20, 2026Rachel P.Verified patient
The doctor was very respectful. He took his time to listen to all my questions and gave me detailed answers. I was very satisfied with the appointment.
October 31, 2025Harry C.Verified patient
Doctor was very helpful and friendly. Understood my concerns and was very polite and respectful. The staff is amazing too and cleanliness was top notch
September 19, 2025Asad S.Verified patient
he was so nice
September 3, 2025Urbana Zihad P.Verified patient
Very professional and nice no racism
May 3, 2025Lia W.Verified patient
My experience with Dr. Rafaelov was excellent. He was attentive, very knowledgeable, and extremely thorough in his examination. The center’s equipment is state-of-the-art. I never had an examination peppered with such thorough explanations of each step. Everyone I interacted with was friendly and professional. An absolute home run…
January 3, 2025Yvonne W.Verified patient
It was a pleasure seeing doc Daniel and the staff. Everyone was very nice and helpful. Doctor explained us everything in details.
Office was very nice and clean. We were seen very quick. Highly recommend this place and doctor.
June 28, 2024Blerina S.Verified patient
I was very happy with Dr Daniel Rafaelov. The service I received was excellent. The staff was very friendly. I would recommend Dr. Daniel Rafaelov. Very professional!
June 28, 2024Maria R.Verified patient
I would definitely go back!
June 27, 2023Diana L.Verified patient
Will recommend Doctor Rafailov
December 4, 2022Benyamin A.Verified patient
Great experience. Warmth welcome by staff. Doctor was professional .
August 16, 2026Initials hidden
Extremely satisfied with my visit. Bedside care was excellent.
June 29, 2025Gonzalo R.Verified patient
Older gentleman. Need to little help keeping his charts with the correct patient. That's nothing that the administrator and assistants can't fix with a little organization and system placed. Otherwise very informative and thorough. I trust what he was telling me.
Initials hidden
Great doctor
November 2, 2025Robert F.Verified patient
Experience with the ophthalmologist was very good. In the doctor office, they take care of all my concern in a good manner. I am very satisfying with my visit. I recommend it.
October 28, 2025Soraya S.Verified patient
There was no wait time, appt was right on time. Testing done by the doctor was quick, doctor provided feedback based on my test results and answered questions I had.
September 22, 2025Charlyn S.Verified patient
Good medicine
August 18, 2025Edward Anselm A.Verified patient
So far so good, the entire process was smoothly, politely and they were able to assist on my needs. Will recommend
Initials hidden
Great!
July 16, 2026victor S.Verified patient
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