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Family Eye Center
2 specialties97-28 63rd Rd, Rego Park, NY4.54
Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.54
Wait time
4.38
Bedside manner
4.65
Insurances accepted
99% of patients have successfully booked with these insurances
Aetna
BlueCross BlueShield
Cigna
Emblem Health
UnitedHealthcare
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Available appointments
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Today, Apr 4 – Fri, Apr 17
Insurances accepted
99% of patients have successfully booked with these insurancesAetnaBlueCross BlueShieldCignaEmblem HealthUnitedHealthcare
1 office location
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Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.54
Wait time
4.38
Bedside manner
4.65
Your trust is our top concern, so providers can't pay to alter or remove reviews. We also don't publish reviews that contain any private patient health information. Learn more here
240 reviews
Most relevant
Long wait. But Dr.Russell was excellent. Took his time, explained everything. Good feeling when I left. Would recommend.
Donna G.Verified patient
Place is very disorganized. The doc took a phone call on his cell phone while he was seeing me. Very unprofessional.
Initials hidden
Was very fast and professionally very nice clinic and doctor has huge experience. Recommending to everyone.
January 9, 2018Steve P.Verified patient
When I went to the office I was in pain but by the time I left I was definitely feeling much better.
Christopher F.Verified patient
Dr Richard is the best Ophthalmologist that I had the pleasure of having an annual eye exam.
September 23, 2020Noel R.Verified patient
I really liked the doctor and the service, its just that I waited 3+ hours to get checked
Initials hidden
Very nice doctor and service , nice diagnostic equipment ,recommending to everybody .
January 10, 2018Dino B.Verified patient
the wait was a little bit long but I was ok because the doctor was very thorough
Initials hidden
2hours for the Doctor to show up I was very disturbing. I’m a very unhappy client.
August 2, 2019Aliah P.Verified patient
The assistant take care of you efficient but the doctor don’t pay atención to you
March 7, 2019Maria U.Verified patient
Very thorough exam and very attentive & responsive to my questions and concerns!
May 29, 2020Jaime M.Verified patient
Excellent service throughout the visit. I highly recommend this physicians
July 16, 2021Carol J.Verified patient
Experienced dr, friendly staff and short wait time!
December 29, 2023Initials hidden
Doctor was very polite and professional as well as informative .
August 27, 2020Kamiko W.Verified patient
Highly recommended. Very knowledgeable and accurate.
August 22, 2018Olena S.Verified patient
Professional , friendly
February 16, 2026Raisa L.Verified patient
I am very happy that I went to see Dr. Russell. He was extremely thorough and pointed out things I had never been made aware of before, even when I went for a different issue that he also addressed. This is a clearly highly skilled ophthalmologist that I highly, highly recommend. I am lucky that Zocdoc pointed me to him. Thank you so much!
December 7, 2025Elise S.Verified patient
Dr Russell was knowledgeable and thorough. The staff was very friendly and worked as a team. The wait time was not longer than expected but overall a very positive experience .
December 7, 2023Miriam D.Verified patient
They Canceled my appt. - told me I could come and maybe I’d be seen, but maybe not - I had a serious eye pain issue so that’s not acceptable. They had the slot opened on zocdoc, so I made the appt and they didn’t confirm, and then called morning of and said maybe he can see you, but maybe not. Now, they are claiming i had an appt today when they never confirmed a time and I never showed up - shady. I will be clear - Dr. Russell is good and thorough, I like him, but his staff is horrible and bc of them i went to another doctor. It’s sad bc I think he is good at his job. They had the gall to say over the phone (30 minutes before they said I should come in and wait and maybe be seen) that I owed them money from march (it is December) and are only telling me this because i made a new appt. Never got a letter claiming I owed them money. I get the sense there is a conflict btw the doctor who has integrity and the shady glasses store he rents an office in… they try to create extra charges.
November 30, 2023Matthew K.Verified patient
Dr Russell is thorough and takes his time with you. Seems to care about giving top quality service to his patients. Where I saw him, in an optometrist office in Rego park, is a different story.
Initials hidden
Friendly, knowledgeable, helpful and caring staff. Checking in was efficient, the doctor was thorough and explained everything without rushing. One of the prescription was not covered by my insurance, but the frond desk staff did some research and found a coupon that covered the expense. Making a follow up appointment was also a breeze.
February 3, 2021Anita L.Verified patient
Although i booked through zocdoc, stuff never bothered to ask about if i had an appointment.
Stuffs are busy with their iphone. While i was taking some tests, stuff were not paying attention. They left while machine is not functioning properly.
I strongly advice stuffs to pay attention to their jobs.
December 30, 2020Kabirul K.Verified patient
As a health care provider myself, Dr. Russell is an excellent ophthalmologist. He listened to my concerns and explain all the tests that were conducted and I will certainly return for my follow up visit and refer my patients to him.
December 4, 2020Carol J.Verified patient
Eye care
Initials hidden
Dr was polite and respectful and explained well
November 11, 2020Sebastian G.Verified patient
The doctor is young and professional.
Rabeya C.Verified patient
The doctor is professional.
Muhammad A.Verified patient
Horrible office, don't follow social distancing rules, antique equipment, doesn't explain anything, just sends totally unnecessary prescription without even informing a patient.
Initials hidden
Great job
October 4, 2020Shreedhar G.Verified patient
The office was not very pleasant. There are more than one practice in the same location and it was not clear which reception area belonged to the ophthalmologist. The room where they administer to eye test is extremely small for all the equipment that they have in the room. It was very uncomfortable taking the eye test in those conditions.
When I was in the exam room with the doctor, he had a hard time adjusting his equipment, as the handle kept falling off. Also, during my exam, he was interrupted by a staff asking for clarification on what was written on a patients chart, and they preceded to discuss what the mistake was. I found that to be unprofessional.
September 11, 2020Initials hidden
First of all (yup, wait for it) there were not only patients, but a few staff walking around without MASKS or even more annoying, worn half covering their faces, which kinda defeats the purpose during a PANDEMIC, yet no one seemed the least bit bothered. It was like playing PacMan in real life, dodging people unaware of what SIX FEET distance actually means. Dr. Russell was professional, but it was rather ironic being seen by an eye doctor who NEVER made eye contact!! The exam was thorough enough (the test tech was fantastic and at least offered light conversation), but I need to TRUST any specialist treating me, and eye contact speaks volumes. Great block to shop on tho, stay safe y’all. ?????
August 5, 2020Brian D.Verified patient
Had such a great experience visiting this office! All stuff is awesome, very nice, friendly and attentive! Doctor is very thorough and detailed, explained me what my problem is and made me feel better about it. I highly recommend visiting this office to anyone. Definitely worth it!
July 31, 2020Olga B.Verified patient
NEVER AGAIN! Expect to wait HOURS, no social distancing practices put into place, masks are not required for patients and employees, no temperature checks, and dead flys everywhere!
Initials hidden
Very good and professional
May 22, 2020Wutthichai P.Verified patient
My visit was great! Arrived early, filled out a few pages of some brief info and signed and was seen almost instantly! Did all my tests and as soon as I was done waited a few min for the Dr to see me and all went well! Show up early, not on time and you should have a great experience!
December 17, 2019Raul O.Verified patient
The wait time was ridiculous, HOWEVER this doctor was amazing. He did a very thorough job. He explained the tests that they did and made sure that I understood it. He showed me pictures of my eyes while explaining it and also made sure to explain it to my husband. He took his time and read my reports along with being very calm and understanding to my needs and concerns. After seeing him, I understood why the wait time was so long and despite the wait time, I will go back. I highly suggest this doctor.
Initials hidden
Very professional and knowledgeable
February 26, 2019Luis P.Verified patient
Pretending to be someone he is not
January 21, 2019Ulises B.Verified patient
I scheduled an appointment to see an ophthalmologist and it says on Zocdoc, he is available Monday. They have an optometrist and Dr Russell works there on Tuesdays and Wednesdays so I had to come back tomorrow,
I saw the optometrist anyway, but will have to come back tomorrow for the main problem in my eye'
Initials hidden
Excellent doctor!!!!!!
October 3, 2018Olena S.Verified patient
Dr Russell wasn’t even there, was forced to see someone who could not treat my problem, to be told I need to see Dr Russell. Unorganized office and the front desk woman for optics counter was rude
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Everything was great
June 21, 2018Issam M.Verified patient
I will recommend to get 30n mins before your appointment. The doctor was great! very accurate and to the point. Helpful and I will recommend him for sure.
April 10, 2018Cindy V.Verified patient
Horrible staff, horrible wait time.
Initials hidden
Doctor Russell very professional and educated doctor ,it is first time in my life who ever diagnosed the issue in my eye that fast and exactly .I recommended him to everyone who need help .
January 8, 2018Joseph GVerified patient
November 24, 2025Jadwiga L.Verified patient
Initials hidden
October 5, 2025Erika A.Verified patient
September 21, 2025Yunmei G.Verified patient
September 21, 2025Charlotte P.Verified patient
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