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1291 reviews

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I waited for 45 mins to be seen, and then they informed me that they do not do primary care visits.

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Treated quickly by high quality staff

October 3, 2025Anthony M.Verified patient

My experience was good. I would go back.

June 1, 2025Richard D.Verified patient

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The practicioner listened. We worked together on my issue. I highly recommend Heartford Healthcare Urgent Care.

July 10, 2025Victoria C.Verified patient

Easy experience, from looking up available time slot and seamless functionality with the clinic.

February 2, 2026Carlos H.Verified patient

I had a seamless experience with a knowledgeable and friendly staff. My Doctor took the time to answer all my questions. My COVID and Flu Tests were fast and easy. My medication was called in immediately without any mistakes or problems. If I ever find a Primary Care Physician it is because I visited Hartford Health-Go Health Urgent Care-West Haven and was treated by accredited professionals. Don't even bother with the other urgent care clinics! They cannot compare to this one.

October 2, 2025Keyla Kristyn C.Verified patient

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This is my second visit to this office. The staff is friendly and nice. The wait time was 3 mins or less. I was brought in and my vitals taken and then seen by the provider who asked me what I was experiencing to bring me there. They looked up my medical records online after asking me if I had any allergies to medicines. They were very thorough in their exam.

May 2, 2026Initials hidden

Good service and I was called quickly

September 19, 2024Initials hidden

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Easy to book appointment online. Once you arrive, you are seen within approximately 15 minutes. Very friendly and helpful.

Patricia O.Verified patient

Prompt and professional. I've been there before and would absolutely go back.

January 23, 2026Regina D.Verified patient

Very lucky to have a facility like this so close to where I live. Staff is great; courteous. Really liked the PA. Very thorough.

April 13, 2026Steven G.Verified patient

Good service and good staff

January 5, 2026Pradeep R.Verified patient

Stress-free option for quick care.

Grace S.Verified patient

Really nice office Good patient care

August 23, 2024Mary D.Verified patient

Fast service. Friendly and helpful staff. Easy visit.

September 3, 2025Michal K.Verified patient

Cleanliness and friendliness

August 28, 2025DONNA S.Verified patient

June 17, 2026Julia M.Verified patient

The staffing is not friendly I’m willing to listen to my concerns and request of accommodations.

January 5, 2026Ellie S.Verified patient

Every one was very attentive and pleasant. My only complaint is that because there was only one provider on duty I had to wait almost half an hour before I could be seen.

April 23, 2026Frank M.Verified patient

It was great. I would do it again

February 5, 2026Gerald S.Verified patient

May 9, 2026Theodore C.Verified patient

The Dr was thorough and clearly articulated his findings

October 22, 2025Rhoda C R.Verified patient

Convenient for a suspected UTI. All members of the team were attentive ,competent and pleasant. Doctor clearly communicated around my issues.

June 22, 2026Kathleen O.Verified patient

Attentive and courteous staff.

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Very efficient and effective as an Urgent Care evaluation visit. Referred by my PCP who was out of the office. The Dr I saw is an ER physician and was very helpful in assessing how to approach the care I needed. He fully informed me and made appropriate follow up suggestions. I felt assured that I got good care. The pre-registration process via ZocDoc worked well, with the exception that I received several follow up texts and eMails from Hartford Healthcare to provide the same information I had entered in ZocDoc. I ignored those rather than go through the registration process multiple times. The office had the info. I provided so it seems the integration of ZocDoc with the HHC system is incomplete at this time and there's really no need to enter information multiple times.

September 29, 2025Benjamin W.Verified patient

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March 4, 2026Dana E.Verified patient

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Prompt attention when using an appointment

June 8, 2026Christopher K.Verified patient

The medicine didn’t work

October 7, 2025Initials hidden

Other than the very long wait time it was very good. There was only one provider but she was great. She took good care of me. The wait time was longer than the office lady said it would be but at least they let me know. I’ve had good service each time I’ve gone. I recommend this office.

July 20, 2025Kathleen Z.Verified patient

Great service

June 5, 2026timothy J.Verified patient

Very impressed with the staff here. From the person who admitted me to the young lady with long braided hair to the nurse practitioner who helped get my ear wax finally cleared out I thank them so much! I can hear finally. after weeks of not being able to. Great staff here!!! A + thank you.

June 4, 2024Vincent W.Verified patient

That sometimes even with an appointment you have a long wait. It was a particularly busy day! Only one APRN was present

August 13, 2026Charlotte L.Verified patient

My visit was very good. Staff was good. I was seen quickly and I was given treatment quickly. All was good. I would return for help again in the future when necessary.

August 31, 2024Paula B.Verified patient

June 16, 2026Stanley J.Verified patient

Respectful Staff.

February 11, 2025Karl Anthony L.Verified patient

All went smooth.

September 5, 2025Kesava T.Verified patient

Great staff, easy to find location. Great Dr.

January 9, 2026Laurie H.Verified patient

July 6, 2026florence D.Verified patient

The Doctor took the time to read my chart, ask questions which put me at ease. Even though the Doctor was busy she did not rush me.

June 6, 2026Susan B.Verified patient

Helpful to have appt. Staff was attentive and professional Overall excellent experience

January 24, 2026Anne W.Verified patient

December 30, 2025Joyce W.Verified patient

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August 7, 2026Marisol G.Verified patient

The care we need and how it important we need urgent care it available at most of our hours each day I felt cared thank you

July 8, 2025Linda S.Verified patient

April 15, 2026Arthur F.Verified patient