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Journey Psyche Statewide Psychiatry & Virtual Care
4 specialties4.91
Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.91
Wait time
4.94
Bedside manner
4.95
Insurances accepted
99% of patients have successfully booked with these insurances
UnitedHealthcare Oxford
Aetna
SelectHealth
Anthem Blue Cross Blue Shield
UnitedHealthcare
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Journey Psyche Statewide Psychiatry & CareVirtual
WA
Insurances accepted
99% of patients have successfully booked with these insurancesUnitedHealthcare OxfordAetnaSelectHealthAnthem Blue Cross Blue ShieldUnitedHealthcare
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Journey Psyche Statewide Psychiatry & Virtual Care
Journey Psyche Psychiatry & Virtual Care provides evidence-based telepsychiatry services to adults across Washington, Arizona, Nevada, and Utah. Our board-certified psychiatric nurse practitioners deliver accessible, confidential, and convenient virtual evaluations, medication management, and ongoing follow-up care designed to support emotional stability and long-term wellbeing.
We specialize in treatment for anxiety, depression, ADHD, mood disorders, trauma-related conditions, and comprehensive psychiatric medication management. Our mission is to offer clear communication, compassionate support, and clinically grounded care—no matter where you live within our multi-state service region.
Patients throughout Washington, Arizona, Nevada, and Utah can easily schedule telehealth appointments that fit their needs, with flexible availability and a streamlined, patient-first approach.
Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.91
Wait time
4.94
Bedside manner
4.95
Your trust is our top concern, so providers can't pay to alter or remove reviews. We also don't publish reviews that contain any private patient health information. Learn more here
283 reviews
Most relevant
She has an incredible ability to create a safe and judgment-free space where I can freely explore my thoughts and emotions.
DKVerified patient
Wonderful provider. She made me feel comfortable and addressed my concerns. Will be seeing her again in two weeks.
August 26, 2024Jolynn L.Verified patient
Kelli is kind and gentle , i greatly appreciated her allowing me to speak freely and give me solid feedback.
December 16, 2024Ryan C.Verified patient
I scheduled an appointment but they were unavailable and I did not get help.
December 10, 2025Lori J.Verified patient
She was super sweet and made me feel comfortable. Excited to start my mental health journey
GGVerified patient
She was friendly and compassionate. She listened to my situation and was able to help.
GMVerified patient
She was very perceptive of my needs and put me in a state of ease and comfort.
OGVerified patient
Thrilled to find Kellie and continue working with her. Feel lucky.
KYVerified patient
I am a nurse so I am very picky about who my providers are just in general. Happy to say that she is one of the best providers.
September 6, 2025Kody C.Verified patient
Kellie was amazing! This was my first ever psych and video appt and she made the experience a positive one. She is very empathetic and knowledgeable with my situation. It felt like I was talking to a friend.
Initials hidden
Great experience. I felt heard.
June 2, 2025Alicia L.Verified patient
Kellie was so kind and wonderful to talk to. I was very nervous for my appointment and she put me at ease. I am so happy that I found someone that is knowledgeable and easy to talk to.
February 28, 2025Kelly M.Verified patient
Very good and knowledgeable
February 6, 2025Kimbely G.Verified patient
I look at Norris as my psychiatrist and counselor I enjoy speaking with her, she makes me feel comfortable to be open and honest . I trust her every decision!
February 5, 2025Kenisha W.Verified patient
I felt heard and supported immediately. I feel like I found a therapist I could connect with, which makes it so much easier get my thoughts out.
September 5, 2024Initials hidden
I absolutely loved provider Kellie Norris, she was very caring and listened to my concerns all the way. I usually don't go outside my scope of providers but when I went to my PCP they basically told me "take your vitamins" and offered no solution or assessment. Kellie did an assessment on me and was able to prescribe me, and also diagnose me in the same appointment because she wanted to know so much more about me! I can tell she really cares about her patients and there was a solid form of communication, she educated me on medications and offered alternatives if I didn't want to take it. I highly recommend her!
August 27, 2024Vanessa F.Verified patient
Amazing experience! I have ADHD Kellie did an assessment and diagnosed me in the same day where I was able to fill a new prescription.
HKVerified patient
Really friendly and easy to talk to. If you can’t wrap your head around a concept that She is talking about, she makes sure to get you up to speed by re-explaining in a different way that makes sense to you. Very inclusive and wants to make sure you are informed about all patient care options. Her focus on patient-centered care is very apparent with his work… Will come back again and again!
YDVerified patient
Kellie was spectacular! Kellie is the first psychiatry professional I have had that has effectively listened to my problems and concerns and made me comfortable. I HIGHLY recommend this Journey Psych.
GKVerified patient
had my first visit with Kellie. It was a great experience. All my needs were met. She is not opinionated nor pushy, but a very understanding and caring person, and I got my medication that same day. I would recommend her.
GDVerified patient
Kellie asked questions and actually listened to my answers. She seemed genuinely concerned about my well-being and was thorough in her explanations.
MKVerified patient
First of all EXTREMELY the Staff correspondence very helpful. She was really patient while asking me questions as I tend to ramble here and there. was non-judgmental about anything, answered all my questions and concerns. I left the zoom session with a smile.
HCVerified patient
She was very friendly, and this made me feel comfortable. Additionally, she appeared compassionate and understanding of my situation/medication needs. My only problem was with the computer application, so we completed the session via landline phone. No need to stress out over technical glitches. I am also impressed with her assistant who was very reachable, a trait not found very often these days. I will call to schedule my follow up appointment within the next week,.
WJVerified patient
I have had some traumatic experiences with healthcare providers in the past, so I was really nervous about my appointment. However, Kellie made me feel incredibly comfortable and welcomed. She listened attentively to my concerns and needs, which was both validating and reassuring. I left feeling safe and cared for, and I plan on seeing her again.
TKVerified patient
Kellie really takes her time to get to know you and what’s going on in your life. she’s very easy going and is open minded to new ideas. I would and have recommended him to other people.
OGVerified patient
I am incredibly grateful for Kellie expertise in mental health. Her insightful guidance has been instrumental in helping me navigate challenging times and find inner strength.
HTVerified patient
Kellie is great. She knows medications inside and out. Very knowledgeable and she listens to your concerns. she is one of the best in his field. I’d book an appointment with him if you are looking for someone to get you on the right path to feeling good.
MMVerified patient
Kellie became the first person I opened up to other than my former childhood therapist. She has made me feel incredibly comfortable and supported throughout our sessions. I was initially scared but after our initial session I felt incredibly comfortable sharing my emotions and experiences with her.
YDVerified patient
Kellie is a great provider and I would recommend her to anyone dealing with anxiety. She is thorough with her assessment and listened to all of my concerns attentively. I felt included in the development of my treatment plane.
HKVerified patient
Best provider I’ve dealt with in my decade and a half long mental health journey by far, very understanding and very knowledgeable. truly understands the place medication takes in the journey and isn’t pushing anything onto you or one dimensional like most psychiatrists in my experience. Really understands her place as your resource and is incredibly kind and patient. Couldn’t Recommend her more.
WJVerified patient
Kellie was great, you could tell she cared about how I was feeling. We spent almost an hour together, which is more than any other provider has done with me in the past. 10/10 recommend
TCVerified patient
Kellie was absolutely a gem . She listened to all my concerns about my health and meticulously went through the labs so we could find a solution for my ongoing problem. I would highly recommend her and her office.
RDVerified patient
She was awesome and listened to what I needed. she also asked if there are any questions or anything else she could help with after I expressed my questions. she wanted to make sure she answered everything I needed.
WOVerified patient
As a new patient, Kellie and her staff, especially Patricia, were amazing! They listened to me with genuine concern and took the time to make sure I was satisfied with my treatment. Kellie insists on actually taking care of her patients, and she does a great job at it. I’m so happy I made the decision to see her and will continue to in the future! Thank you Kellie, for the care and the laughs!
KTVerified patient
I was a little nervous about my appointment because it was virtual. Kellie is a good listener, she made me feel at ease, and is patient focused. She has a great bedside manner and is empathetic. I appreciated that she wanted to know what my goals were for our sessions.
FAVerified patient
Kellie helped me feel like I wasn't alone in the way I was feeling. And that she heard me. That it was okay and that those feeling I was having were okay but wouldn't last forever. She listened and found a solution that worked for me.
MMVerified patient
Kellie is a very knowledgeable provider. She is very smart and professional. I was so fearful to change doctors but was so happy I did. She is 100 times better than my last provider.
OGVerified patient
Honestly, She is the bet psychiatrist I have seen. She takes her time to ensure that your questions are being answered and needs taken into consideration. She goes above and beyond for her patients. She is empathetic and empowering.
MMVerified patient
I went to Kellie after my previous psychiatrist disappeared on me. Kellie was a great listener and very attentive. I'm clear on my treatment plan and fell confident moving forward.
GKVerified patient
Working with Kellie has been amazing! She is real, direct, funny, empathetic, and down to earth all the while educating me on what's going on in my brain and body.
TLVerified patient
Working with Kellie has been amazing! She is real, direct, funny, empathetic, and down to earth all the while educating me on what's going on in my brain and body.
GDVerified patient
March 31, 2026Brooke G.Verified patient
January 27, 2026Kimberly L.Verified patient
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December 23, 2025Kieran D.Verified patient
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October 8, 2025Katherine F.Verified patient
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