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Kaiser Back Institute / Penn Station Chiropractic
Chiropractor928 Broadway, New York, NY4.94
Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.94
Wait time
4.92
Bedside manner
4.97
Insurances accepted
99% of patients have successfully booked with these insurances
Aetna
BlueCross BlueShield
Cigna
UnitedHealthcare
UnitedHealthcare Oxford
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Available appointments
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All provider availabilityToday, Apr 1 – Tue, Apr 14
Insurances accepted
99% of patients have successfully booked with these insurancesAetnaBlueCross BlueShieldCignaUnitedHealthcareUnitedHealthcare Oxford
1 office location
Kaiser Back Institute / Penn Station Chiropractic
928 Broadway, Ste 1200, New York, NY 10010
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Kaiser Back Institute / Penn Station Chiropractic
In New York City it can be daunting to find a great doctor. Is what you see online, what you get when you walk in to the office? Our philosophy is simple. If you're not satisfied on the first visit with the quality of our practice, continue your search and the visit is on us! We accept almost all insurance plans. We are proud of the reputation, professionalism and expertise that Dr. Kaiser maintains in the city. If you need a great doctor - this is the place.
Some of the most successful conditions we treat are:
LOW BACK PAIN NECK PAIN
SCIATICA PINCHED NERVE
MUSCLE SPASM SPRAINS/STRAINS
HEADACHES HERNIATED/BULGING DISCS
ARTHRITIS STIFF NECK/BACK
TENDONITIS SHOULDER/HIP/KNEE PAIN
Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.94
Wait time
4.92
Bedside manner
4.97
Your trust is our top concern, so providers can't pay to alter or remove reviews. We also don't publish reviews that contain any private patient health information. Learn more here
117 reviews
Most relevant
Although I though he was a great person he was not under my insurance plan and I decided to not move forward with the visit.
Initials hidden
Extremely positive experience as compared to past experiences with chiropractic care. Very knowledgeable & friendly.
JHVerified patient
Most down to earth doctor I ever met. Only took two weeks to fix something that's been bothering me for months.
LWVerified patient
Very friendly and great office staff. My back felt better in a matter of a few sessions. Highly recommend.
February 5, 2016Daniel E.Verified patient
Dr Kaiser and his office staff were very professional. I was impressed by the level of attention.
March 18, 2021Initials hidden
Great visit! Local and knew exactly how to fix my neck. Will be becoming a regular here.
November 22, 2022Ryan M.Verified patient
He provided great advice and feedback, very kind and extremely helpful. Highly recommended.
August 9, 2017Theresah A.Verified patient
Dr. Kaiser is the best! Never a wait time in the office and awesome staff!
Victoria S.Verified patient
Super knowledgeable and professional! Would highly recommend!
Daniela M.Verified patient
When I initially visited Dr. Kaiser, I was experiencing severe pain in my hip ligament and neck. However, through his comprehensive examination, he quickly identified the root cause of my discomfort. His ability to pinpoint the issue accurately reassured me that I was in capable hands.
Not only is Dr. Kaiser highly knowledgeable, but he also possesses a compassionate and attentive demeanor. He genuinely cares about his patients' well-being and takes the time to listen to their concerns. This personalized approach made me feel valued and supported throughout my treatment journey.
I highly recommend Dr. Kaiser to anyone seeking chiropractic care. His expertise, comprehensive approach, and dedication to patient well-being are truly commendable. Thank you, Dr. Kaiser, for your exceptional care and for significantly improving my quality of life.
June 12, 2024Claudia L.Verified patient
Dr Kaiser is absolutely wonderful. He takes the time to understand what’s going on with you and your body. This is not an assembly line style chiropractic practice. He spends the time working to help you feel better in the short term and the long term. He is patient. He is never pushy.
His appointments start on time so you can get in, get treated and get back to work on your schedule without worrying that you’re going to be late for whatever.
I highly recommend Dr Kaiser without any reservation. Thanks so much for all you’ve done for me!
May 22, 2024Sofya K.Verified patient
Amazing!!! Robert is a healer!!!!!
November 29, 2022Lana P.Verified patient
I had an excellent experience overall - Dr Kaiser was really kind and thorough with his examination and treatment. I have high hopes for a full recovery from my lower back sprain!
September 22, 2022Eleanor S.Verified patient
Dr. Kaiser takes the time to truly make you feel comfortable and understand your experience in order to treat you. He is sincere and works with you on how to heal your whole self - not just your back. He mentioned that this is a newer office and despite some touch up work being done on the space, the office is nice, clean, and comfortable. I had seen other chiropractors in the past and none took the time to explain x-Ray results like Dr. Kaiser. He is motivating me to be more active which I did not expect from these appointments and genuinely makes you feel like you are a team - not just a doctor and patient. He checked in via text after my appointment and gave me quick tips on how to manage pain from home. I highly recommend Dr. Kaiser and appreciate his help!
July 4, 2022Jasmine C.Verified patient
Very impressed. Dr. Kaiser took the time to explain what was likely going on with my back, gave me great feedback regarding what I could do on my own to improve my situation and the alignment session itself was pleasant and effective. Receptionist was also super friendly and helpful. Highly recommended if you have back pain.
February 19, 2020Chris G.Verified patient
I chose Dr Kaiser based on his reviews, and im glad I did! I had horrible lower back pain that wouldn't go away. Dr Kaiser was excellent, fixed the issue, and im pain free. I highly recommend seeing him if you have a similar issue, and go at least 2 times per week for a few weeks. His methods work very well, and hes just a great person all around. Very personable and a nice office. His assistant is wonderful and they work on your schedule. Definitely see dr Kaiser and once he fixes you, i recommend you keep going on occasion as maintenance, so your pain wont come back. Hes awesome!
January 31, 2020Jason S.Verified patient
I have had scoliosis my whole life, with moderate to severe back pain. Dr. Kaiser is by far the best chiropractor I have ever been to. From the minute I walked in the door I felt comfortable and well taken care of.
I came in on Monday with debilitating, severe back pain, and within 3 sessions (Mon, Wed, Fri) I was feeling 100% better. Excellent bedside manner and as gentle as can be. Not once did I experience worsened pain or uncomfort.
I highly suggest him to anyone! New to chiropractic adjustments or a life-long patient like me.
January 21, 2020Taylor P.Verified patient
I came to Dr. Kaiser with an emergency back issue and he and his staff could not have been more helpful and effective. As I experienced this issue 5 days before traveling for the holidays, Dr. Kaiser was very accommodating despite his hectic appointment schedule and made sure to fit me in for 3 sessions over the course of the four weekdays available before my flight. He offered excellent service and walked me through the issues I was experiencing and the treatment he was providing through each step of his treatment. I saw significant improvement in my situation after each session with Dr. Kaiser and would confidently recommend him to anyone in the city in need of a chiropractor.
December 20, 2019Initials hidden
What a wonderful doctor. Very patient, kind, listens intently and really wants to make sure he is doing everything he can to make you feel comfortable. The treatment and adjustment were great. He took his time, prepared and warmed up the affected area and I left feeling a lot better and so much more relaxed.
Initials hidden
Very relaxing environment and Dr. Kaiser explained why he was doing what he was doing as well as the benefits in a way that was respectful. Much appreciated! Also the adjustment itself was spot-on. Will be back!
Roisin B.Verified patient
I love Dr. Kaiser. I have been going to him for years. I can't say enough about him. He has made a difference in my life a few times. I first went to him when I had trouble walking a block without leg pain. A couple of years later, I was able to climb up and walk part of the Great Wall of China without pain. That particular pain has never returned. A number of years later I was hit by a car and it was recommended to have back surgery to deal with the constant pain. I decided to wait and see how Chiropractic care could help first. It took patience but now I have far more good days than painful days and surgery just doesn't seem necessary anymore. Dr. Kaiser is a Great Chiropractor!
February 18, 2019Susannah B.Verified patient
Very professional and personable. Dr. Kaiser takes the time to get to know you and your specific problems to determine the best way to treat and adjust.
The office is very clean and feels like you’re at the spa at the same time!
December 17, 2018Initials hidden
Very knowledgeable, a truly professional of his career, his assistant is very friendly aswell. My only note is I can not go on office hours, I’ll have to adjust...
September 26, 2018Anna N.Verified patient
Dr. Kaiser has been a miracle worker. I first saw him because I was in terrible pain following a recent fender bender. He treated me right away and also assured me that he would only adjust my back after the issue causing my lower back pain was resolved. He stayed true to his word, instead employing other devices to heal my back. Although he doesn't take my insurance, I've been faithfully going back to his practice since he first started treating me, and I've seen amazing results. After only one month, I am back in the gym twice a week. He and his staff are incredibly kind, attentive and professional, and I've recommended the practice to several friends.
Vanessa R.Verified patient
Ver helpfull.
November 8, 2016Sean S.Verified patient
Even though Dr Kaiser doesn't take my insurance, I go to him regularly because he takes the time to treat his patients. Seeing great results.
October 31, 2016Neil R.Verified patient
I entered the office a skeptic but Dr. Kaiser made me feel very comfortable with his candid demeanor and very acute understanding of my skepticism for chiropractors in general. By the time I left felt a little more educated and a lot less fearful...I will definitely be returning
September 22, 2016Sean J.Verified patient
Dr. Kaiser is great and has helped me out immensely. I'm a 24 year old female and was diagnosed with scoliosis when I was 12. I have been dealing with back pain for as long as I can remember and thought there was no hope. I went to Dr. Kaiser and he sat down with me for at least 30 minutes to go over my X-rays, explain what he plans to do for therapy, explain what I need to do on my own and why. Understanding the background of your problems are extremely beneficial and motivated me to do my at-home workouts and keep up the progress. Dr K. approached the situation with a few phases: phase 1: loosen up the muscles, phase 2: realignment, phase 3: strengthening, phase 4: massage therapy. Within a few short visits, my pain was gone and it was time to maintain. I went from going 2x a week to once a month and I can't thank him enough! I highly recommend!
September 13, 2016Carly B.Verified patient
Dr. Kaiser was kind, confident and really thorough -- he let me know exactly what was wrong with my back by showing me with his dummy spinal column and how we would go about fixing it. The adorable woman at the front desk helped me figure everything out financially and was incredibly sweet and welcoming from the moment I walked in. I highly recommend as I am already looking forward to my visit next week!
July 9, 2016Samantha R.Verified patient
I highly recommend. Terrific chiropractor.
May 13, 2016Michael M.Verified patient
I highly recommend going to Dr. Kaiser's office. He is knowledgeable, listens, and truly cares about helping patients. His staff is friendly, courteous, and speedy. Great visit and going back again.
April 21, 2016Samantha D.Verified patient
felt very comfortable and grateful for being able to get in so quickly, the office is clean and the receptionist was great also. I would highly recommend going Dr.Kaiser makes you feel right at home and you can tell he genuinely wants to help his patients!
March 2, 2016Nadia A.Verified patient
I highly recommend Dr. Kaiser. My first appointment was great. His staff is welcoming, knowledgeable, and very accommodating when it came to scheduling a follow up appointment. My #1 reason for recommending Dr. Kaiser is his team is that it is a one stop shop. Highly skilled Chiro and massage therapy under one practice. He and his team listened to my medical history, asked relevant questions, made some general diagnosis and began to address concern areas. Very effective first meeting and would recommend this office to anyone looking for a full treatment option.
September 16, 2015Matt G.Verified patient
I first started seeing Dr. Kaiser when I was experiencing sharp, shooting pains down my shoulder blade right before an extended business trip. In a few short visits, he remedied the problem area and I left feeling relaxed and healthy.
As a frequent business traveler I often feel tense and achy and I find it affects the way that I sleep--making it even worse. Dr. Kaiser is always willing to fit me into his schedule to put me back on the road in the best shape possible.
His staff is always courteous, responsive and professional. And I know ZocDoc asks if I would recommend Dr. Kaiser... I have, in fact. To at least five other patients.
August 17, 2015Katie S.Verified patient
I found Dr. Kaiser after hurting my lower back playing basketball. I felt lucky that I was able to book an appointment for the next day because I was in terrible pain. I spent the entire time between the injury and the appointment on my back with my legs elevated.
The office is clean and serene, the small staff exceptionally warm. Dr. Kaiser is very kind, a patient listener, and has a disarming sense of humor. In his practice he's gentle, cautious, and very effective. After two weeks (4-5 sessions), I am moving about as well as ever and entirely free from pain. As a former college athlete, I have worked with a number of chiropractors and physical therapists. But I have never received the level of care this practice provides.
HIGHLY RECOMMENDED.
July 13, 2015Cameron B.Verified patient
It's a nice small friendly office. I like that he tried a few treatments on my back to help the pain go away fast. He also was not pushy.
April 8, 2015Erika O.Verified patient
I really enjoyed my visit to Dr. Kaiser. He was professional and very communicative to me as a patient. I also greatly appreciated that his assistant checked out my insurance thoroughly. There was a small issue that prevented him from seeing me, but he was happy to have been able to give me a consultation.
I did not receive any treatment, but was very confident he would be thorough and not try to take advantage of me.
August 5, 2014Michael S.Verified patient
Dr. Kaiser was very knowledgable and I appreciated that he was able to explain the issues I was having in a way that was clear and easy to understand.
February 11, 2014Initials hidden
I highly recommend Robert Kaiser. He and his staff are all very friendly, and he corrected my issue with a minimal number of appointments.
May 14, 2014Olivia L.Verified patient
Office staff was very friendly - Dr. Kaiser was very easy to talk to. He explained everything to me and answered all of my questions. He was very friendly and I felt very comfortable with him. Highly recommend!
February 12, 2014Initials hidden
Great doctor. Please book!
December 11, 2013Connie Loren W.Verified patient
Been to several chiros. By far the best in pinpointing the cause of the problem and amazing skill set with his hands. Excellent recommendations after care for core fitness.
JMVerified patient
Everytime I leave Dr. Kaiser's office I always feel better. The injuries that I have come in with have been treated in a non-invasive way with excelent results.
KVVerified patient
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July 9, 2025Elizabeth K.Verified patient
July 8, 2025Jimmy E.Verified patient
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October 28, 2024Caitlin C.Verified patient
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