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Lavender
4.38
Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.38
Wait time
4.28
Bedside manner
4.30
Insurances accepted
99% of patients have successfully booked with these insurances
Cigna
Aetna
UnitedHealthcare
Blue Cross Blue Shield of Massachusetts
Tufts Health Plan
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Lavender - Massachusetts
MA
Insurances accepted
99% of patients have successfully booked with these insurancesCignaAetnaUnitedHealthcareBlue Cross Blue Shield of MassachusettsTufts Health Plan
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Lavender
At Lavender, we believe in creating a space where feelings are felt, respected, and cared for.
We are an online psychiatry and therapy practice led by nurses who are passionate about providing compassionate, timely access to mental health care. Our board-certified psychiatric nurse practitioners offer both talk therapy and medication management to support your personal path to wellness.
Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.38
Wait time
4.28
Bedside manner
4.30
Your trust is our top concern, so providers can't pay to alter or remove reviews. We also don't publish reviews that contain any private patient health information. Learn more here
309 reviews
Most relevant
I was able to get an appointment very quickly. Charissa Turner was very attentive, professional yet warm, and was clearly very knowledgeable. I would definitely recommend her.
December 13, 2024Donna B.Verified patient
She is very clearly not comfortable with her position. I would not recommend her.
May 20, 2024Jack C.Verified patient
Great experience for what I needed to know and get worked on
November 14, 2024Andrew M.Verified patient
She's honestly great. She took her time and even gave me extra time on my intake just to understand me better. Don't get scared off by the "AI notetaker" it just transcribes the conversation so she can actually focus on your and whatever is bothering you. She's super sweet and I highly recommend her.
September 17, 2026andrew M.Verified patient
Spent a significant portion of my initial appointment trying to convince me to use an AI note-taking tool, which i wasn't comfortable with. Not anti-ai, just my personal preference, and i felt my concerns were not respected.
July 14, 2026Initials hidden
Over the course of my life, I have worked with many psychiatrists and therapists, and it is rare to encounter a provider who takes the time to be both clinically thorough and personally present.
From the very beginning, Carol thoughtfully introduced herself and the clinic, setting a respectful and comfortable tone. She addressed the matters at hand with clarity and intention, carefully asking key, relevant questions to truly understand my needs rather than rushing the process. I never felt dismissed, overlooked, or reduced to a checklist.
What stood out most was her attentiveness and compassion. She gave me the time of day, listened with purpose, and approached my care with patience and insight. This was one of the most productive and genuinely caring clinical encounters I have had.
Carol is, without question, the most professional and considerate nurse practitioner I have had the pleasure of meeting—and one I look forward to continuing care with.
January 16, 2026Ahmed C.Verified patient
Carol was wonderful! I felt safe and heard.
January 23, 2025Initials hidden
Carol is a master of her trade, far and away the most superior care I have received in the mental health arena. Things did not look great just a week ago and her care has immediately set me back on the right track towards healing. 10/10 would recommend to anyone in need of quality mental health care.
March 14, 2024Initials hidden
Carol was incredibly nice and explained the treatment plan clearly and how best to approach new medication. She also explained information regarding the medication and that we could adjust things depending on how I respond to the medication.
March 10, 2024William R.Verified patient
August 31, 2026Julie M.Verified patient
I felt comfortable with Jessica immediately and would recommend her to my friends.
May 19, 2026Pamela C.Verified patient
I am grateful for sensitivity, understanding, as well as her respect for my dignity and my feelings.
March 7, 2025Jermaine P.Verified patient
Supposedly specialized in numerous topics such as grief arc. Had no empathy or personality, seemed very judgmental and felt as if I should have just not even been honest about my situation because it just made her more judgmental. Never got referrals to other psychiatrists like she said nor did I receive a release. Whatever thanks for nothing glad you got paid
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It was quick and easy and not stressful
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Excellent thorough & thoughtful intake and first session . Great listener, kind experienced as well as knowledgeable and very helpful and gently supportive. Highly recommend to all patients
February 2, 2026Johanna W.Verified patient
Felt more comfortable than I have in a long time!!
January 14, 2026Matthew A.Verified patient
Stephanie was very kind and listened to my concerns. I was very happy with the appointment and I will have a follow up appointment with her within the next week or two which I will look forward to.
October 26, 2026Rosa D.Verified patient
Awful never got a call or anything this has happens 2 times and I’m not happy
November 6, 2025Stephen A.Verified patient
She was very cordial and thorough with her assessment and listened very well
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Never showed up. Very unprofessional
October 6, 2026Monyah A.Verified patient
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It was amazing care. I felt heard, and they were very caring and knowledgeable about the next steps.
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Excellent care and very attentive!! Would highly recommend!
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My nurse practitioner had a welcoming presence and our hour visit felt very comfortable. They showed interest in creating a plan to assist me in creating better habits for myself.
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Slightly shaking start that evolved into having a discussion that led to mutual understanding and a way forward. This meeting provided a foundation for possibilities.
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I had a great experience during my visit with this psychiatrist. He was very knowledgeable and took the time to explain things in a clear, thoughtful way that made everything make sense. He didn’t just rush through the appointment—he really listened and helped me understand why my current psychiatrist might have me on certain medications, and how some of those issues could actually be addressed directly instead of just managed with meds. he also explained how some of my meds could be causing my symptoms which having a medical background makes sense. it was refreshing to have a provider say this and actually want the patient to feel better and not just add medications. What I appreciated most was how easy he was to talk to. He was genuinely kind, patient, and made me feel comfortable opening up. It felt like he really cared about helping me get to the root of things, not just treating symptoms. Overall, he’s one of the best psychiatrists I’ve met—smart, compassionate, and thorough.
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I found Dr. Celeste to be exactly what I needed to understand my situation, address my concerns and properly adjust my medication. I highly recommend her. She listens and quickly gets to the root of the issue with clear and concise direction.
December 23, 2025Joseph Z.Verified patient
Celeste was a good listener and she answered my questions. She also gave me some suggestions to calm myself down. She explained how the meds are working in my body as a senior citizen.
December 9, 2025Debra R.Verified patient
Don’t trust the times given!! I booked my appointment through Zocdoc, but the office sent me a text and email to join Lavender half an hour before the appointment time. I was filling out the intake form online and it didn’t have my insurance listed on there, but it said covered on Zocdoc. So I called the number, and it went to Lavender’s customer service (I guess Lavender is the actual platform used by this provider). They told me that just because I was able to get the appointment through Zocdoc doesn’t mean that the provider has the availability for the time I chose, and the earliest appointment now on Lavender’s platform is in a week.
June 3, 2025Initials hidden
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Jennifer was very thorough and went through all my options with me. Highly reccomend :)
May 29, 2026Jayden G.Verified patient
Not reliable,doesn't seem to care about clients needs, cancels appointments back to back wouldn't recommend
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great listener, refilled all medications, very helpful, booked our follow up for next month
May 21, 2025Nicholas S.Verified patient
She was a great listener, very friendly, good communicator and passionate
March 16, 2025Celeste F.Verified patient
Jen was the sweetest! I was hesitant to reach out for help, but she made me feel like I deserved the help I so desperately needed!
June 16, 2025Julia M.Verified patient
Jennifer goes above and beyond!
March 25, 2025Initials hidden
I expressed things I didn’t with to talk about and she repeated asked them I got upset and she just hung up on me
August 27, 2026Kenneth K.Verified patient
She was very receptive open to listening and seemed genuinely concerned about my well-being ?
August 29, 2025Lucus M.Verified patient
She was very nice and made me feel comfortable and supported.
September 16, 2025Jordan E.Verified patient
Amazing, super thoughtful provider. Listened to my story and offered me helpful input and understanding. Would recommend her to anyone, especially those beginning their mental health journey
October 19, 2026Caitlin M.Verified patient
I had an extremely positive experience with Carrie - I travel for work, so seeing a physician is hard, especially for specialty and mental heath. Carrie was attentive and starting working towards my care immediately.
August 12, 2026Jacob D.Verified patient
I will definitely continue to see her! Excellent.
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I recently met with Carrie and had a really positive experience overall. She was extremely attentive, listened closely to everything I shared, and asked thoughtful, targeted questions that made me feel heard and understood. She was very on point when it came to helping me figure out what I might need—whether that was medication support or connecting with someone for therapy. I appreciated how thorough she was and how she approached each concern with care and professionalism.
The only reason I’m not giving a full five stars is because I initially went in assuming the visit would include more of a traditional counseling or talk-therapy approach. Carrie leans more toward the psychiatry side, focusing on diagnosis and medication management, which she does very well. It’s absolutely not a negative—just something important for others to know. If you’re hoping for in-depth talk therapy in the same session, you’ll likely need to meet with an additional provider who specializes in that.
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It was an absolute pleasure speaking with Carrie. She was very present, listened to what I had to say, and very kind throughout the visit. I genuinely believe that was the best experience I have ever had. Her guidance was very helpful, and her willingness to be there if I need anything was very welcome.
October 10, 2025Samuel P.Verified patient
I was told I'd receive an email with instructions on how to get to the virtual call. No email was sent. I was looking forward to this appointment to get put back on my medication. I am not very happy.
September 9, 2025Marissa V.Verified patient
She was so kind. She let me know to elaborate on whatever I needed to discuss.
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She was very kind, listened to what I had to say and provided great feedback.
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She literally did not show up and did not reach out
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