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LensCrafters
4.75
Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.75
Wait time
4.66
Bedside manner
4.86
Insurances accepted
99% of patients have successfully booked with these insurances
Aetna
BlueCross BlueShield
Cigna
Davis Vision
Emblem Health
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LensCrafters Optique at Broad Street
60 Broad St, Lbby A, New York, NY 10004
Today, Aug 24 – Sun, Sep 6
Insurances accepted
99% of patients have successfully booked with these insurancesAetnaBlueCross BlueShieldCignaDavis VisionEmblem Health
5 office locations
1 of 5
Providers at LensCrafters (0)
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Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.75
Wait time
4.66
Bedside manner
4.86
Your trust is our top concern, so providers can't pay to alter or remove reviews. We also don't publish reviews that contain any private patient health information. Learn more here
1164 reviews
Most relevant
Initial prescription left me unable to see clearly so I had to go back for another consult. Rude staff.
October 10, 2022Madison M.Verified patient
Very knowledgeable! Really made me comfortable during exam and explained her findings clearly.
March 19, 2022Paula P.Verified patient
Really great experience, the doctor took her time and provided really good explanations.
Sallie P.Verified patient
Very organized and seen right when checked in. Dr was great at explaining everything to me. Overall experience was 10/10!
Initials hidden
Dr. Lee and her staff were friendly, efficient, and communicative every step of the way. Highly recommend.
June 5, 2022Initials hidden
Dr. Lee was wonderfully informative, professional, and kind. The rest of the Lenscrafters team was the same!
June 4, 2021Katie L.Verified patient
Very positive experience. Insurance coverage/costs were clear and exam was thorough.
January 27, 2025Amy K.Verified patient
Dr Lee was very pleasant and helpful. Office was clean and the staff was polite. I will definitely return.
February 20, 2021Lauren T.Verified patient
Very good beside manner. Answered all my questions and addressed my concerns. Highly recommended
March 2, 2021Dilim U.Verified patient
Saw a different doctor than the one I booked but overall happy with the experience.
October 11, 2021Initials hidden
I’ve had two appointments, and neither of them helped with my prescription.
August 27, 2023Shambhavi T.Verified patient
Great experience, friendly, knowledgeable and fun staff, nice office and shop
January 8, 2022Soo Mee L.Verified patient
Wait was a bit longer than expected but staff was very friendly and thorough
December 19, 2021Tony C.Verified patient
My appointment was quick, easy, and everyone was incredibly friendly!
September 28, 2022Conor C.Verified patient
Dr. Hamza was super friendly and professional. No wait time, friendly receptionists and screening nurses. Great experience
December 1, 2024Javier S.Verified patient
The doctor was great and very nice! He explained everything very well. The person who did my eye exam was also very lovely.
January 9, 2024Jenna O.Verified patient
The doctor was very good with helping me with my unique issue. The staff are very friendly and helpful as well.
April 7, 2024Eric Y.Verified patient
I saw a different doctor than the one I booked for but she was nice and seemed very knowledgeable.
March 4, 2024Initials hidden
Yes would recommend to a friend and would definitely go back. Overall good experience
January 8, 2025Initials hidden
Seamless experience and Dr. Hamza was very helpful with my first contact lenses!
October 18, 2024Jared L.Verified patient
The office staff was friendly and helpful, and Dr. Hamza was very accommodating and pleasant.
December 10, 2020Brad R.Verified patient
Quick and easy eye doctor for annual exam. He was pretty patient and thorough!
December 11, 2023Initials hidden
Very easy process , I would recommend . Staff were very nice .
September 27, 2023Naja S.Verified patient
Super nice and knowledgable! She had excellent bedside manner and really took her time.
The entire staff was very friendly!
Initials hidden
The Dr was awesome - great energy, friendly, super knowledgeable and explained everything well. Exam was quick and on-time.
October 8, 2022Angela E.Verified patient
She was great! Very friendly, and professional and took her time. I didn't feel rushed and she answered all of my questions.
Colette L.Verified patient
Kind and professional. Highly recommended for someone looking for a convenient optometrist office in Midtown West.
November 12, 2014Initials hidden
This LensCrafters location was amazing. It felt like the 5-star Four Seasons Hotel experience of eye doctors!!
March 16, 2022Gabriela R.Verified patient
Great experience. Quick, easy, clear communication. Christina is wonderful and super friendly. Great staff!
December 29, 2022Lesley B.Verified patient
Christina Chu, OD was extremely professional, kind, and communicated the information clearly. Highly recommend.
December 21, 2016Megan D.Verified patient
Very little wait. Efficient work flow. Patient in explanation. No push to buy glassware afterwards. Recommend.
July 19, 2018Initials hidden
Second time seeing Dr. Chu. She takes the time to answer all my questions and is very knowledgeable.
December 7, 2017Anita S.Verified patient
Very kind with the kids and professional. She takes the time to explain and reply to their questions.
February 17, 2016Malo C.Verified patient
Professional and clean location, friendly and insightful staff, excellent selection of frames.
December 19, 2022Luis F.Verified patient
I got there early and I was immediately attended to. Wonderful, fun, easy experience enjoyed it ;)
January 22, 2016Wesley S.Verified patient
Great appointment! Very efficient, thorough and professional! I will definitely be going back.
October 12, 2015Julianne T.Verified patient
Christina was very nice, polite and thorough. It was a pleasure being examined by her.
Anna S.Verified patient
The best! I got my very first glasses and I'm beyond satisfied with my sight now.
June 15, 2017Initials hidden
I can't recommend Dr. Chu enough. She is kind, polite and overall a great doctor!
July 9, 2016Sweta, R D.Verified patient
She was very professional and to the point. I just wish the wait time was shorter
November 7, 2014Initials hidden
Dr. Chu is so nice and put me at ease immediately. I highly recommend her!
February 3, 2016Victoria B.Verified patient
Great experience, the visit was smooth and efficient and everyone was very friendly and helpful! Clean and welcoming office!
January 25, 2024Kelly W.Verified patient
The office was organized, efficient, and clean. The staff was friendly and helpful.
October 30, 2025Kyle G.Verified patient
The best doctor and team I’ve ever seen! All my questions were answered and definitely going again!!
December 28, 2024Mohamed S.Verified patient
Great doctor, straight to the point, very informative and helpful with all my issues. Highly recommend
Initials hidden
Dr. Johnson was excellent. The office was professional, on-time, clean, and friendly. Highly recommend!
January 4, 2024Kyle G.Verified patient
10/10 must do it again Ashley is phenomenal tell her shes beautiful too
May 9, 2024Aaron A.Verified patient
super nice office. doctor was professional and throughout
December 17, 2024Genevieve N.Verified patient
Very friendly staff and accommodating. They really go above and beyond.
December 16, 2024Cemia D.Verified patient
Doc was great - helped with my issue and answered my questions
June 25, 2024Initials hidden
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