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McLaren Primary Care - West Branch
4.94
Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.94
Wait time
4.85
Bedside manner
4.96
Insurances accepted
99% of patients have successfully booked with these insurances
Aetna
BlueCross BlueShield
Cigna
Medicare
UnitedHealthcare
Book an appointment for freeThe office partners with Zocdoc to schedule appointments
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Available appointments
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Insurances accepted
99% of patients have successfully booked with these insurancesAetnaBlueCross BlueShieldCignaMedicareUnitedHealthcare
1 office location
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Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.94
Wait time
4.85
Bedside manner
4.96
Your trust is our top concern, so providers can't pay to alter or remove reviews. We also don't publish reviews that contain any private patient health information. Learn more here
570 reviews
Most relevant
Keri is wonderful! For years I’ve struggled with primary care and feeling comfortable. Keri listens and actually hears me. She brings light to the conversation while still taking me seriously. I enjoy seeing her every time!
June 4, 2026Leah M.Verified patient
Kim is a very caring person and listens to my concerns. Is ready to guide me through my treatment. Always warm and friendly n
September 15, 2025Yolanda S.Verified patient
Kim has always been attentive and caring during any of my visits . Her respect and communication is wonderful.
April 19, 2025Yolanda S.Verified patient
Overall experience was great.
Receptionist was the only negative. Not talkative or friendly.
September 26, 2023Initials hidden
Love Deb. Great np. Listens to what your concerns are and helped. You figure out a plan.
July 21, 2026Michael R.Verified patient
I’ve been seeing Deb Richardson for close to 10 years now she’s a great NP
January 26, 2026Michael R.Verified patient
Entire visit was streamlined from booking to seeing Healthcare providers
November 18, 2025Peter P.Verified patient
She took her time and answered the many questions that I had.
October 11, 2024April N.Verified patient
Great provider she always listen to what I have going on and gives great advice to make my healthy choices.
April 25, 2026Teresa R.Verified patient
I hate going to the doctor. Amy made my experience so much easier. I would recommend her to anyone.
November 14, 2023Dawn S.Verified patient
Amy is always so easy to talk to and helpful. I would recommend her to anyone.
Initials hidden
It was a great initial visit. I would definitely recommend her to other people.
October 21, 2022Cara H.Verified patient
She always listens to your concerns and includes you in any treatment referrals,tests or medication decisions on diagnosis and treatment..she really cares and ties the time to explain and address all your concerns of care.
August 11, 2026Initials hidden
Amy James and the staff are amazing. I actually enjoy coming to my visit. I feel seen and heard. I have told friends and family how happy I am with everything.
August 6, 2026Tracy E.Verified patient
Very well explains why certain things work and explained his opinion very clearly.
June 22, 2026Maria W.Verified patient
AWESOME. Very knowledgeable helpful and priorities on what needs to be addressed immediately.
November 14, 2024Brian S.Verified patient
he listens he's understanding and has a good sense of humor. very friendly. clean office friendly staff
August 29, 2023Jose V.Verified patient
Dr. Wilkins is easy to talk with, he listens. Yes , I'll return for future illnesses.
February 8, 2023Darren Z.Verified patient
People were friendly, wait time was minimal - I'll go back.
May 14, 2024Susan S.Verified patient
Keri hodgins was great and answered all my questions throughly!
February 12, 2026Whitney T.Verified patient
Keri is an attentive and caring provider. I recommend her to anyone.
August 23, 2023Stacy P.Verified patient
Amey has been my "Dr" since 2006. She saved me from pneumonia! I've gone to her ever since. She is wonderful.
July 9, 2024Carole L.Verified patient
I was super nervous, but Doctor Bash seemed really down to Earth. Everything went well, check up in a few weeks again.
July 12, 2023Sheena L.Verified patient
Dr. Bash is a dedicated pro who cares. Although extremely busy,he is available without the long wait. I received an appointment within two days. Dr. Bash keeps up on the latest. He easily explains and answers questions and does not use the technical terms, that makes understanding difficult. Dr.Bash is easy to address your symptoms and offer multiple options.
May 22, 2026Lynne L.Verified patient
Doctor Rachel is a great listener. Very patient. Easy to book an appointment with fantastic staff.
February 20, 2025Jeffrey G.Verified patient
She is always to the point when I see her! I feel very comfortable with her she is excellent.
Kathy B.Verified patient
Very easy to talk to and a good listener. Addressed my concerns and answered my questions.
December 8, 2021Elizabeth M.Verified patient
Took time to talk with us & addressed our concerns
July 16, 2025Steward M.Verified patient
She is a very attentive listener. Addressed my issues quickly and thoughtfully.
SKVerified patient
Very impressed with Rachael, professional and knowledgeable.
Connie H.Verified patient
Michele VanOosten was very clear and precise. I was in and out in 15 minutes which was a bonus!
June 11, 2025Cheryl A.Verified patient
Good glad we switched doctors back in april to Michelle she covers everything we need.
BSVerified patient
Personable and easy to talk with. Thorough in asking questions about health
January 3, 2020Initials hidden
Very thorough, took her time and answered all our questions.
October 12, 2023Initials hidden
Always a pleasure. She listens and gives straight answers.
June 2, 2021Sandra L.Verified patient
Visit was great. Everyone was very nice and efficient
November 18, 2020Sandra L.Verified patient
Staff & Dr communicated well and were very friendly. Listened to my concerns, discussed options and scheduled testing. Very happy with my visit. Thank you all
Cheryl B.Verified patient
The staff is always friendly! Kelsie is always on time and a great listener! I highly recommend this office.
December 19, 2024Initials hidden
Kelsie was very attentive and I felt like she really listened to me and valued me as a patient.
Jodie P.Verified patient
This office is full of friendly and professional staff. They are all very helpful and informative.
February 3, 2021Mike S.Verified patient
Kelsie is wonderful with children. She is very patient and listened to what she said was wrong.
MBVerified patient
Kelsie is terrific! She's kind, professional, and a great listener. I highly recommend her.
Maria V.Verified patient
These people are awsome, very friendly and helpful ,answered all my questions.
February 9, 2021Patricia P.Verified patient
Very easy to talk to, we feel like she listens and actually pays attention
August 27, 2020Crissy M.Verified patient
She is great and listens to concerns with an open mind
March 22, 2024Betsy S.Verified patient
It went very well. My provider was very pleasant and professional.
PEVerified patient
Was able to be seen same day, and was well cared for!
LPVerified patient
She was very caring and I liked her personality. Very knowledgeable and I would highly recommend her and her office.
July 29, 2026DeEnne D.Verified patient
Very clean office, staff was wonderful and Leana was very knowledgeable and personable.
July 28, 2026DeEnne D.Verified patient
It was a big place. Took me 2 tries to find the office. Other than that it was smooth sailing was seen fairly quickly and the dr was throughout covering everything
July 24, 2026Ronald D.Verified patient
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