Medstar Orthopaedic Institute

4 specialtiesGambrills, MD • 3 locations
4.85

Patient reviews

All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.85
Wait time
4.30
Bedside manner
4.88
Insurances accepted
99% of patients have successfully booked with these insurances
Aetna
BlueCross BlueShield
Cigna
Medicare
UnitedHealthcare
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Available appointments
Medstar Orthopaedic Institute
2410 Evergreen Rd, Gambrills, MD 21054
All provider availabilityAll provider availability
All provider availability
Today, Apr 10 – Thu, Apr 23
Insurances accepted
99% of patients have successfully booked with these insurances
Aetna
BlueCross BlueShield
Cigna
Medicare
UnitedHealthcare
3 office locations
Medstar Orthopaedic Institute (1 of 3)
2410 Evergreen Rd, Gambrills, MD 21054
MedStar Harbor Hospital (2 of 3)
2900 S Hanover St, Baltimore, MD 21225
Medstar Orthopaedic Institute (3 of 3)
810 Bestgate Rd., Suite 310, Annapolis, MD 21401
1 of 3

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Patient reviews

All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.85
Wait time
4.30
Bedside manner
4.88
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422 reviews
Most relevant
doctor and staff very nice ,EXCEPT the check in receptionist could do with some customer service skills not very pleasant
Verified patient
Dr. Marchant is the best there is. Kind, caring, and extremely knowledgeable. No one better than Dr. Marchant.
Verified patient
7 years ago this doctor helped me out so I would be ready for my wedding. He is still amazing with this new injury!
Verified patient
Dr. Marchant is excellent- great communication, great support staff including x-ray tech & PA’s.
Verified patient
Dr. Marchant has seen me in the past and was great! That’s why I’m returning to see him again.
Verified patient
I had a welcoming visit. The entire staff was very friendly & caring.
Verified patient
Dr Marchant and his team are the best! I'll be back!
Verified patient
Dr Marchant was very helpful and specific during my visit. Would highly recommend to anyone.
Verified patient
Very kind doc who listened to my concerns and explained everything in-depth.
Verified patient
He was very knowledgeable, took plenty of time and listened well. He was terrific.
Verified patient
Thx was great to get an appointment at such a good ortho center
Very professional and caring staff. Office very clean and comfortable.
Verified patient
The doctor was great and informative. He was also very friendly.
Great staff, Dr. was easy to talk to and laid back.
Verified patient
I found Doctor Marchant to be knowledgeable and personable!!!
Verified patient
Dr. Marchant is the best. So kind and so capable.
Verified patient
Great Doc and Staff....Would recommend him and the practice!
Verified patient
He is very nice and gives excellent treatment advice
Verified patient
Great doctor ! Friendly explains everything clearly
Verified patient
Dr. Marchant does not mess around. He got to the heart of the problem. We went through a series of shoulder mobility tests and questions. Next up: Scheduled MRI scans. I'd been to an orthopedic specialist prior to Dr. Marchant, and that other guy does not hold a candle to Dr. Marchant.
Verified patient
My appointment was scheduled at 830am, taken back and spoke with the athletic trainer. She or the staff never once said the doctor was not in the building. Waited over 30 minutes opened the exam door asked a worker where the doctor is. He states that they don't know where he is or when he will show up. The main room for improvements are communication from the office staff to patients and the doctor working on punctuality. With the doctor not showing up, I want my co-pay back
Verified patient
I would highly recommend Dr Marchant. I have seen him twice and my husband has seen him as well. He listens and provides options. A Perfect Doctor!
Verified patient
Friendly Staff, Comfortable.
Verified patient
I would highly recommend Dr. Marchant for an orthopedic issue. He was very thorough with the information that I brought to him and followed up with an X-ray to make sure he saw everything correctly. I was comforted after his evaluation.
Verified patient
Dr. Marchant was one of the best doctors I have seen in years! I had been through a year of pain in my legs and sides but only when I lie down. I was sent to a Pain Management Office who started out with PT then recommended knee injection and none of this helped. Dr Marchant pointed out that the pain was not coming from my knee at all but he believed from Bursitis in both hips. He gave me injections on both sides and for the first time in a year I am able to sleep on my sides.
Verified patient
The front desk staff is not properly trained for customer service. We were disappointed to learn we needed to fill out intake forms a 2nd time and scan insurance cards a 3rd time. I tried to get an understanding of exactly what was needed when I was asked to re do my paperwork but the front desk woman accused me of yelling at her, and tried to embarrass me in front of the entire waiting room. I told her in a whisper she was being completely inappropriate and requested a supervisor, who was not on site ( thus why she felt entitled to treat patients in this manner). The radiology staff was superior and extremely helpful. But untrained staff in your front office has made me want to seek a provider elsewhere. This woman was well versed in her condescending behavior. Because of all this nonsense, our appointment started 45 minutes after we arrived.
Verified patient
Dr. Marchant is really friendly and great, but also very thorough and able to explain things to you in simple terms. He was honest with me regarding what next steps should be going forward for my treatment.
Verified patient
Great bedside manner. He took his time to listen to me, asked appropriate questions and did a thorough examination. All of which led to a pathway to healing my injured shoulder.
Verified patient
Very nice
Verified patient
Friendly, knowledgable staff. Very professional.
Verified patient
Great experience
Verified patient
I would definitely go back. Front desk employee was great. She was fast and friendly with all the people. Very helpful and efficient.
Verified patient
Overall EXCELLENCE!
Verified patient
Dr. Marchand is an excellent doctor. My problem was with the secretary. She was rude. I didn’t know I had to follow up with a call after I booked it.
Verified patient
Good service. Dr Marchantand his staff are great.
Verified patient
Very good experience!!!
Verified patient
I was impressed with the professional staff and the ease of my first visit. The wait time was very reasonable and the appearance of the waiting area was pleasant, as well as, comfortable.
Verified patient
Outstanding Dr and office
Verified patient
I waited over an hour to see Dr. Marchant. He spent less than ten minutes and left without saying good bye. So I did know that the appointment was done. Overall, experience is 2 out of 10.
Verified patient
It was simply outstanding!!
Verified patient
Dr. Marchant is the best. He takes great interest in his patients and he really could not be more professional and caring. Not a better orthopedic doctor in the Mid-Atlantic.
Verified patient
This was my first visit with this practice. I came looking for a second opinion. Dr. Marchant listened to what I had to say and did not dismiss my pain. We came up with a game plan and I feel like I received more care here than I did at a different Doctor's office. I am very happy with my decision to become a patient year.
Verified patient
Dr. Marchant is wonderful. The office staff is also wonderful. One suggestion, if the office is running over 1 hour late, it would be nice to be advised of that by email or text in case rescheduling is necessary. Overall, I'm pleased & grateful for Dr. Marchant & his staff. Thank you.
Verified patient
Very professional, I was not pushed into a surgery right away- Dr. Marchant was very honest in his assessments and I appreciated his approach to my long term health care goals.
Verified patient
Great office with friendly, knowledgeable staff. Dr. Marchant explained things clearly in a no nonsense, yet kind way, that I feel is very helpful in not leaving an appointment with a lot of unanswered questions. Extremely efficient in radiology/MRI referrals. I’d highly recommend
Verified patient
Dr. Milford was great - he clearly explained what he thought was going on, was very friendly, and seemed to thoroughly examine both my leg and the x-rays. Medical staff was great.
Verified patient
Great visit. Got to speak with both PT and surgeon, neither felt rushed. Listened to everything I said, did a few tests, explained the diagnosis, and I was out the door with a referral in less than an hour.
Verified patient
Wait time was minimal. The staff was friendly and professional. Dr Marchant was patient and very thorough assessing my injury. He took his time educating my on the physics of my shoulder and how the injury occurred. While most doctors seem to rush in and out of the exam room attending to a backlog of double booked patients, this practice doesn’t do that and the doctors take the necessary time so you don’t feel rushed.
Verified patient
Great Doc. Glad he is my Othopedic surgeon.
Verified patient
Great doc. Came highly recommended and didn't disappoint. He is knowledgeable. Explains things clearly and listens to his patient. Everything that makes a good doc.
Verified patient