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Mount Sinai Midtown
4.47
Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.47
Wait time
4.22
Bedside manner
4.48
Insurances accepted
99% of patients have successfully booked with these insurances
Aetna
BlueCross BlueShield
Cigna
Emblem Health
Medicare
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Brooklyn
300 Cadman Plz W, 17th Fl, Brooklyn, NY 11201
All provider availabilityToday, Aug 31 – Sun, Sep 13
Insurances accepted
99% of patients have successfully booked with these insurancesAetnaBlueCross BlueShieldCignaEmblem HealthMedicare
7 office locations
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Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.47
Wait time
4.22
Bedside manner
4.48
Your trust is our top concern, so providers can't pay to alter or remove reviews. We also don't publish reviews that contain any private patient health information. Learn more here
311 reviews
Most relevant
Dr Marshall is a caring and patient doctor. She listens and is very understanding and professional. I highly recommend her !
January 27, 2020Liz O.Verified patient
She didnt show up. I waited 1.30 hours.
Depite multiple calls at the hospital,i wasnt called back
November 10, 2024Hans J.Verified patient
A lot of people in a waiting room. Waiting time more than an hour. Some people didn’t wear a mask.
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I had to wait an hour for our video call. She didn’t apologies for her tardiness
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Dr Marshall seemed very nice and easy to work with. The staff was also very nice.
July 22, 2020Initials hidden
The wait was an hour and a half and the waiting room was full.
August 27, 2021Initials hidden
No communication and completely disregarded my concerns
August 18, 2023Jeffrey M.Verified patient
It was my first ever urologist visit and I felt comfortable.
August 26, 2020Initials hidden
I am very happy with this doctor and the urology center.
December 4, 2020Kim Xuyen L.Verified patient
Very knowledgeable, friendly and easy going
July 14, 2026Carlos P.Verified patient
Never show up for appointments and when I call her office they said they would check why she didn’t call me. And call me back they never did.
March 27, 2026kurt S.Verified patient
The provider did not even turn on her camera, so it was unclear with whom I was speaking. This made me feel quite insecure. That said, I had an urgent matter that I needed resolved, so I took the appointment anyway. However, the provider did not provide a resolution for my issue, simply saying that the tests that I was ordered to have performed for a deployment was not within her expertise. So, she just referred me to another doctor. Very bad experience, even for Mount Sinai.
November 25, 2024Adrian B.Verified patient
The doctor was a no show for our zoom call and their was no communication from the office. I waited almost an hour and no one came or communicated. This is very unprofessional.
November 8, 2024Angel R.Verified patient
Conglomerate medical care at its finest.
I met via televisit due to the time sensitive nature. She was late and seemed distracted throughout my visit. Offered very little help in terms of clarifying questions and guidance.
On top of that, its been 4 days and I still have not gotten my Rx sent. Getting in touch is near impossible - get sent thru multiple different operator lines.
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I had a video appointment with the doctor. She logged on 17 minutes late and did not acknowledge or apologize for her tardiness. The meeting was maybe 5 minutes long and I was advised someone would reach out to me to schedule an in person visit. 30 minutes later an appointment was made without reaching out to me for availability or to learn if the day & time works or me. Got the impression that my time is not deemed valuable, so I'll go elsewhere.
April 5, 2023Lara G.Verified patient
The doctor did not call in my medicine and then it was a long weekend, so I had to wait 4 days. Extremely unprofessional and I will never recommend Dr. Susan Marshall
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While knowledgeable, I felt this was not a professional experience. The doctor seemed unmotivated to ask follow up questions and do a complete review of my history.
December 17, 2022Initials hidden
Really poor attitude from staff and doctor. She was rude and didn’t care and the staff most certainly don’t either. Appointments are a joke, no respect for patients time. If you come in, bring a book and block off your whole day. Oh and bring a thick skin because the staff don’t care about you either
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Very disappointing experience. I signed up for an initial telehealth consultation, and after waiting for 15 minutes on the dead video line, the doctor appeared on the call, spoke with me for five minutes, and then disconnected abruptly, leaving me waiting on the call for another 15 minutes. After I finally gave up and disconnected, she called my phone and told me that she had an emergency--something she certainly could have told me before disconnecting. Mount Sinai then called me to inform me that my health insurance wouldn't pay for the visit, even though both Zocdoc and my insurance provider assured me the visit was covered. I would also note that the only thing we discussed at the "visit" was setting up an actual in-person visit. Don't waste your time with telehealth appointments with Susan Marshall. You'll waste your time, won't receive medical advice, and will have to pay for the privilege.
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Dr. Marshall was fantastic, listened to my issue and gave thr best advise possible. Really recommend Dr. Marshall. Definitely will make the followup in 2 weeks.
August 19, 2022Dina B.Verified patient
I never
August 8, 2022Nicholas D.Verified patient
I had booked an appointment to see a urologist after a primary care doctor recommended I do so after several UTIs.
I had a 9:15 am appointment and I wanted over an hour to see the doctor. The appointment, itself, was no different than those I had at my primary care doctors office where I provided a urine sample and was prescribed another round of antibiotics. The whole appointment felt useless and the experience in the office was terrible.
June 17, 2022Initials hidden
An exceptional medical professional in all aspects.The finest robotic da Vinci urological surgeon in the country.
May 16, 2016Ricardo T.Verified patient
The place was as crowded as Grand Central. The staff was nice and Dr. Tewari seemed to be very professional.
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Very welcoming office. Doctor introduced himself as Ash, and engaged in conversation. Felt very relaxed
Dennis H.Verified patient
Always a pleasure to speak with Dr Tewari. His manner is always reassuring, even on a video call.
February 25, 2021John C.Verified patient
The visit was a very comfortable experience with Dr. Ashutosh Tewari, MD
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Really seemed to put my needs first. I was also treated with respect.
October 6, 2015William T.Verified patient
Highly professional, knowledgeable, and friendly. Great staff too.
September 22, 2017Robert S.Verified patient
Both PA (Ian) and Doctor were very informative & professional.
October 11, 2022Initials hidden
Virtual visit that was very professional and therefore excellent.
Michael S.Verified patient
He is a great surgeon. He genuinely cares about his patients.
May 21, 2020Mark G.Verified patient
We had to face time due to difficulties with system.
Emerson H.Verified patient
Dr. Wiklund was very informative, confident, professional and
gave me much hope going forward.
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Excellant,patient,calm,professional,knowledgeable,encouraging and hopeful.
Darren L.Verified patient
The Dr was so helpful and knowledgable and helped us address a serious concern quickly. We are very grateful.
February 7, 2025Initials hidden
Thoughtful, patient doctor. Took her time to answer many questions we had regarding our child's health. Highly recommend!
May 16, 2022Julian K.Verified patient
The physician and her NP put my daughter at ease. This was so important in helping to get the best treatment.
October 29, 2021Daphne S.Verified patient
Does not consider or help patients with treatment or care.I would not recommend this specialist
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Highly recommend. She was attentive, thorough and we felt like we had a plan for my son’s care.
January 1, 2021Lindsay M.Verified patient
she was very nice and gave us a clear idea of how to move forward with solving our problem.
March 22, 2021Lily K.Verified patient
It was wonderful. Attentive staff and it was a quick and painless
May 8, 2024Cassandre N.Verified patient
She was amazing. She listened to my questions and really showed she cared.
May 4, 2021Larresa S.Verified patient
One of the best pediatric urology doctor I have ever seen in my life.
May 12, 2021Haseen M.Verified patient
Terrific, attentive pediatric urologist. Thank you!
December 29, 2023Julian K.Verified patient
Professional, attentive, kind! Strongly recommend.
August 1, 2022Maksud M.Verified patient
The Doctor was very informative and I was satisfied
March 6, 2021Carmelo B.Verified patient
The whole experience was pretty easy. The office was able to schedule back-to-back necessary appointments, and the wait time was only a few minutes. The technicians and doctor were nice and patient.
August 14, 2024Radigund L.Verified patient
The office and staff were very nice. We didn’t wait at all to be seen. We did not get to meet the specialist, that was disappointing. We met her medical assistant, she was very helpful. I hope we’ll get to meet the doctor next time for the follow up.
August 7, 2024Maxim P.Verified patient
My 4.5 year old was nervous to go to the doctor and Dr. Neha put her at ease immediately with her kind and gentle manner. She was very helpful giving us insight and tools.
May 22, 2024Maria L.Verified patient
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