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Pacific Smile Design
2 specialties4320 Genesee Ave, San Diego, CA4.99
Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.99
Wait time
4.94
Bedside manner
4.99
Insurances accepted
99% of patients have successfully booked with these insurances
Delta Dental
Book an appointment for freeThe office partners with Zocdoc to schedule appointments
Scheduling details
All procedures
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Available appointments
All provider availability
All provider availabilityToday, Apr 3 – Thu, Apr 16
Insurances accepted
99% of patients have successfully booked with these insurancesDelta Dental
1 office location
Providers at Pacific Smile Design (0)
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Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.99
Wait time
4.94
Bedside manner
4.99
Your trust is our top concern, so providers can't pay to alter or remove reviews. We also don't publish reviews that contain any private patient health information. Learn more here
150 reviews
Most relevant
Very professional and great at what they do. If I lived here, this is where I would go to have dental work done.
January 13, 2026Derrick M.Verified patient
Great office! Great doctor! Great care! Had the best experience here and everyone was so nice, will definitely be returning.
September 11, 2025Tessa D.Verified patient
Great service! Right on time with everything. Great bedside manner. Quick and efficient service!
August 13, 2025Michelle R.Verified patient
Such a positive experience! Every step of the process was smooth and the office could not have been more friendly and helpful
January 10, 2024Jake M.Verified patient
Excellent experience with Dr Diana and her assistant. They clean my teeth carefully and thoroughly.
Initials hidden
Super thorough and assist in every way, especially with referrals and booking your appointment for you (wisdom teeth).
April 29, 2023Diana H.Verified patient
Very nice front desk and team. Will be coming back for my routine cleanings
Stefani Z.Verified patient
Great bedside manner and friendly staff. was in and out within the hour for a quick check up.
May 10, 2023Stephen L.Verified patient
Super high tech and skilled staff. Dentists should have a medal technology score.
March 21, 2024Thomas A.Verified patient
Everyone in the office is so kind and welcoming, it’s a great, professional environment.
May 10, 2023Molly F.Verified patient
Amazing experience at this office. Everyone was extremely friendly and helpful. 10/10.
Jackson C.Verified patient
Best dentist experience I’ve had, everyone was really nice and I was seen right away!
June 6, 2023Alexandra F.Verified patient
Lovely staff . Doctor was very sweet and explained everything thoroughly.
June 21, 2023Laasya R.Verified patient
The office was clean and inviting. The staff were very friendly. They talked to me about my teeth and showed me areas I need to improve with my daily care. I would highly recommend Dr. Heineken.
March 9, 2026John V.Verified patient
Dr Heineken was great! She carefully collected my dental history, reviewed all the imaging, and did a thorough exam. She had great recommendations for oral care at home. Very pleasant visit.
November 27, 2025Evan M.Verified patient
One of the best dentist experiences I have ever had in my life. Exceptionally clear communication - they called to let me know that I would be able to do a last-minute cleaning AND x-ray when I had originally just had the x-ray scheduled. I also loved the staff, the dentist, and the hygienist - the latter got my teeth the cleanest they felt in years. Phenomenal bedside manner and experience. I’m literally recommending this place to all my coworkers.
November 16, 2025Sophie C.Verified patient
Such an amazing dentist office. Very positive team, they worked together to make sure I felt safe and cared for despite my anxieties regarding dentist visits. Am actually looking forward to my next appointment with them!
September 22, 2025Elise D.Verified patient
Very thorough and great team! Would recommend.
September 4, 2025Sara Z.Verified patient
Visit was fine. Doctor was super nice and very clear with what she was doing and why. But overall experience was just ok. First, booked a dental cleaning and X-rays which always takes most dentist offices an hour. I was here for over 2 hours, which included 23 minutes of sitting in a chair waiting for the next person to see me between X-rays and cleaning. It’s just too overdone. Hygienist was fine, a little rough and talked the entire time. All in all the only thing I actually liked about the experience was the Doctor herself. May come back but will try other places first.
Initials hidden
I have always hated going to the dentist, and this was the first time that I felt completely comfortable throughout my entire appointment. Every single person I spoke to was so kind to me, and I felt like the whole visit exemplified the highest standard of trauma informed care. My care options, and their prices were made crystal clear. Could not recommend more.
August 12, 2025Kendall M.Verified patient
Very friendly and caring staff! Made me feel comfortable and eased any anxieties I had about my appointment. They even have weighted blankets to help with anxiety during appointments:)
June 6, 2025Initials hidden
I really loved how she explained everything clearly and concisely, and she was so understanding! Made me feel very safe and taken care of.
May 9, 2025Initials hidden
Pacific Smile was so great!!! Friendly staff and even better services. I felt so comfortable and feel like I was taken care of to the highest standard. Wont be going to any other dentist as long as I’m in San Diego!
April 29, 2025David R.Verified patient
I had one of the best experiences ever with a provider at this clinic. The entire staff was friendly. Everyone was very helpful. I loved the experiences and looking forward to continuing my care with them.
April 23, 2025Mohammad A.Verified patient
Amazing experience!
March 27, 2025Desiree B.Verified patient
Met with Dr. Heineken and her staff. Every one there was friendly and very helpful. I was in and out a lot quicker than expected!
January 23, 2025Bruce L.Verified patient
Yes ??
January 13, 2025Aniceto R.Verified patient
This was my first appointment as a new patient. So far, a great first impression with all staff members. Very friendly and knowledgeable. Nice technology used as well. They did a thorough job with the exam and explaining what was what.
January 13, 2025Robin C.Verified patient
Everyone here treated me so kindly. I recently moved here and had seen my prior dentist for 10+ years. The Doctor, hygienist, and all the staff members were kind, funny, and professional. I was really happy with my experience with all of the medical professionals and I appreciate how empathetic and friendly everyone was. Thank you!
November 20, 2024Mikaela K.Verified patient
What a great first impression. The entire staff was friendly and professional. The staff was not only cross-trained in multiple tasks, but they all worked in tandem. I would definitely recommend this place to new patients.
November 7, 2024Initials hidden
Dr. Heineken is the best dentist I have ever been to! I have always had a lot of anxiety surrounding going to the dentist, but she makes me feel calm and confident that I am receiving the best care. I am so glad I found her!
September 11, 2024Laurel G.Verified patient
I would describe my visit as excellent. Staff was friendly, everybody was pleasant and environment was warm and accepting. I was very comfortable. I even learned some stuff. Definitely would recommend her and her iffice to everyone.
August 15, 2024Charles G.Verified patient
Dr. Heineken and her staff are always very kind, friendly, and helpful. The office is clean and well decorated. The tools they use are modern and upgraded, plus it is very close to my house. Overall, a great practice.
July 20, 2024Anthony P.Verified patient
Very thorough! Great experience and will be coming back. Appreciate the knowledge on new research in dentistry like the laser treatment pre-cleaning.
February 14, 2024Haley C.Verified patient
Staff was super friendly, the entire process was quick and easy and I understood everything that was being communicated with me regarding my care
January 23, 2024Megan W.Verified patient
I feel like DrDiana Heineken was professional paid attention to all my needs and explained everything. Everyone in the practice was equally attentive and beyond helpful , organizing everything and helped me feel comfortable.
Kindness was everywhere.
Thank you
Love, Susie
November 30, 2023Susan H.Verified patient
Dr Heineken and her team were fantastic! Friendly, professional, and understanding. Highly recommend to those nervous about finding a new Dentist.
November 6, 2023Bradley D.Verified patient
Pleasant and reassuring experience.
July 14, 2023Robert M.Verified patient
I needed a lot of work done and the team took the time to explain everything, make me feel comfortable and confident in making a decision about treatment, and overall were super friendly and helpful. I've had bad experiences with dentists in the past, so this time I'm really glad I found a provider like Dr. Heineken!
May 10, 2023Kia S.Verified patient
Planning to go back after my first thorough exam. I get a warm feeling about this provider and office staff. Communication was not rushed and was very clear.
Zocdoc will hopefully cut back on the number of unnecessary text messages they send as reminders, and allow customers to make an appointment without demanding a lot of personal information better handled in person at the provider office. There is no web-based database that cannot be hacked, HIPPA or no HIPPA.
May 10, 2023Initials hidden
I had an amazing experience at this office from start to finish. Everyone was super friendly and made me feel extremely comfortable. Going to the dentist can already be nerve recking but this office was amazing at making you feel welcomed. I would highly recommend the doctors here.
May 9, 2023Initials hidden
By far the best experience I’ve ever had at a dental office or any medical provider generally. The office staff is incredibly welcoming and Dr. Heineken is a great communicator. I highly recommend Pacific Smile Design to anybody.
May 1, 2023Anthony F.Verified patient
This is a wonderful dental office. The staff were nice and jovial. Dr. Heineken was kind, patient, thorough, and very knowledgeable. I unfortunately like to avoid the dentist until I really need to but this office is really understanding about it! Understandably this was my first visit, but by far, the most comfortable dentist appointment I've attended. I went in for a consultation and for tooth pain/food getting stuck in what seemed like a new gap. They were able to squeeze me in that same day for a filler after assessing my issue. Dr. Heineken was quick yet competent with the procedure. I also appreciated the transparency of the copay practices as well. Would recommend!
Initials hidden
Wow-such an awesome first experience at Pacific Smile Design. Dr. Heineken and all of her staff are just so lovely to work with, which takes away any dental anxiety I had prior to coming in.
Beautiful office, thorough appointment that makes you feel like you are leaving the office with a plan and a practice that cares about you and your long term health.
20/10 recommend Pacific Smile Design!
February 14, 2023Caroline B.Verified patient
The staff at Dr. Heineken’s office we’re very friendly and knowledgeable. I got in right away too. They explained everything to me and were very clear and concise. They were gentle and pain free!
January 16, 2023Patrick L.Verified patient
I was referred to Dr. Heineken by a close friend. I was able to schedule an appointment quickly with her office.
On the day of my appointment, every one of her staff members treated me with kindness and respect. I could tell that each member in her office was very skilled, and worked efficiently. The dental hygienist that worked on me did an amazing job, and even taught me how to better clean and floss around my permanent retainer.
Overall, Dr. Heineken has a very solid team led by a helpful, compassionate dentist, and I know I will be staying with this dental office for all of my dental needs!
MDVerified patient
Dr. Heineken is excellent with her work. She is extremely passionate with what she does. Her love for dentistry shines through whenever I paid a visit to her office. I would definitely recommend Dr. Heineken to all my family members and friends. Thank you so much for your great work.
VLVerified patient
Great office! Really friendly and helpful staff. Doctor was very warm and explained everything really well. While I’ve been a patient they’ve done some renovations to modernize and make the office even more inviting!
WHVerified patient
For someone who’s had anxiety of going to a dental office for most of their life, I couldn’t believe how comfortable and painless my experience was! The staff was so welcoming from the start and I could immediately feel the culture of patient-centric care that Dr. Heineken instilled in her team.
They helped me create a treatment plan and set goals that are feasible and personalized to the my lifestyle. They also provided a wealth of information that I am so excited to apply to my oral hygiene routine!
Before I met Dr. Heineken and her team, my experiences with cleanings were horrible and excruciatingly painful to say the least. I was paired with Elba, one of the hygienists, and it was so painless that I fell asleep!
I am so glad to have found such an amazing practice and am excited for my future visits! Thank you Dr. Heineken and staff!
SKVerified patient
I have been going to Dr. Heineken for ~2 years now (even before she opened her own office)! The entire staff was so welcoming!
Melissa is my hygienist and she was AMAZING. Cleanings with her are relaxing and enjoyable! She always explains everything she is doing and makes sure that I am feeling comfortable throughout the entire cleaning process.
I never feel rushed at Dr. Heineken’s office - she listens, cares, and most importantly, is honest. She always makes me feel taken care of & I have truly found my forever dentist.
Thank you Dr. Heineken & all her amazing staff!
SJVerified patient
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