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Pioneer Physicians
4.29
Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.29
Wait time
3.91
Bedside manner
4.48
Insurances accepted
99% of patients have successfully booked with these insurances
Aetna
BlueCross BlueShield
Cigna
Medicare
UnitedHealthcare
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Pioneer Physicians
148 S Bolingbrook Dr, Bolingbrook, IL 60440
Today, Aug 31 – Sun, Sep 13
Insurances accepted
99% of patients have successfully booked with these insurancesAetnaBlueCross BlueShieldCignaMedicareUnitedHealthcare
2 office locations
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Pioneer Physicians
Pioneer Physicians provides immediate care for non-emergency injuries and illnesses. Patients are able to be seen without an appointment and our facility is staffed by excellent physicians and nurses who will take care of you and help to restore your health. We are able to provide diagnostic services for a wide variety of injuries and illnesses.
In addition to providing our patients with a walk-in urgent care, we also offer primary care. Our highly qualified team includes family medicine and internal medicine. We are proud to offer comprehensive services for children and adults and our goal is to provide compassionate and exceptional care for all of our patients. PATIENTS MAY BE SEEN BY PROVIDERS OTHER THAN THEY ONE THEY BOOKED WITH.
Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.29
Wait time
3.91
Bedside manner
4.48
Your trust is our top concern, so providers can't pay to alter or remove reviews. We also don't publish reviews that contain any private patient health information. Learn more here
223 reviews
Most relevant
It smelled like cigarette smoke, and I booked an appointment with a woman nurse practitioner and was seen by a man.
Initials hidden
Crystal Thomas was extremely, knowledgeable, personable, and down-to-earth. The staff members were also nice to work with.
March 21, 2022Sarah M.Verified patient
The wait time was extremely long, and the NP who specialized in what i was looking for didn’t work there.
August 20, 2024Initials hidden
Crystal is great and listens to me and provides what's the best way to handle. your great and your office as well
June 17, 2022Amanda G.Verified patient
I went in and the staff were amazing! Super friendly, caring, and definitely would recommend 100%
September 7, 2022Jamie H.Verified patient
Screwed up my prescriptions by not really listening to how my insurance wanted it to be handled.
November 10, 2022Michael V.Verified patient
Crystal Thomas was very nice and made me feel really comfortable. I will visit her again.
January 19, 2022Jeannette D.Verified patient
Felt rushed to get a bunch of tests before I knew how much insurance would cover.
July 25, 2022Matthew D.Verified patient
EXTREMELY thorough! All staff was extremely personable and helpful. Thank you!
April 20, 2022Olivia M.Verified patient
Crystal and the team there were amazing! I’ve never felt more comfortable.
October 5, 2021Courtney M.Verified patient
good experience, clear communication, took quick action to solve the pro
August 30, 2021Kevin J.Verified patient
Dr Thomas and her staff was amazing I will definitely come back
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Accurate information when my own insurance provider couldn't
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Everyone was very friendly, very professional and very good.
Paxton C.Verified patient
Excellent visit. Friendly staff, prompt and thorough.
September 7, 2022Stephen W.Verified patient
Extremely friendly staff! Was in and out in no time.
November 19, 2021Erika W.Verified patient
Crystal Thomas is quick, friendly and knowledgeable
August 23, 2021Renee S.Verified patient
Doctor did not see me. I went there for ultrasound and I was sent home because they said they do not do ultrasound. Why would zocdoc give information about this doctor that they do ultrasound
October 1, 2024Aishwarya Z.Verified patient
Very friendly staff. The physician who saw me and her medical assistant were awesome and eliminated my problem. I would highly recommend.
August 25, 2024Cassandra K.Verified patient
The doctors were very understanding. I'm not sure they were entirely thorough with the exam. Very much seemed rushed to get me in and out. I will say they were all very kind.
August 21, 2024Jessica T.Verified patient
Zocdoc never sent my appointment time slot or completed forms, so the office was completely unaware of my appointment.
Thankfully they accept walk-ins, but as a result of losing my appointment slot, the wait time was pretty long.
Initials hidden
The staff was very friendly and helpful. I was able to be seen right away and felt I got some good advice. I did not see the doctor that I booked the appointment with but that was not at all a problem. The doctor I had was great.
Joel H.Verified patient
Great experience
December 25, 2022Israel C.Verified patient
The doc was amazing and truly helpful. I was not seen initially by the NP I booked with, but instead passed to another person I was not even introduced to, who thankfully was good to work with but dis not seem to know where anything was, then I saw the doc, who was wonderful, helpful, kind, and intelligent, then I finally saw the NP I was booked with who seemed bothered by my overall presence or being inconvenienced by the care I was requesting. Overall, not a fantastic experience, but the saving grace was the doc who helped me with all the needs I talked about.
Initials hidden
Unfortunately she could not help us
September 1, 2022Ver M.Verified patient
Wonderful experience--thank you!
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Nurse Thomas was good but the office was terrible. Staff did not wear masks or enforce mask wearing in waiting area. Medical assistant did not introduce herself and was badmouthing other medical assistants in front of me. She was not receptive to pain and would not talk found enough for me to hear her (I had an ear infection). She was asked by nurse Thomas to irrigate both my ears and she did one and didn't try on the other (I had to do it myself). Overall don't go here, if medical assistants are trying to go on lunch they won't treat you.
August 19, 2022Natalie S.Verified patient
Very friendly, quick, and professional.
August 19, 2022Colin O.Verified patient
Horrible
August 8, 2022Frank C.Verified patient
Extremely unprofessional
July 25, 2022Alexus M.Verified patient
I did not realize it was a walk in clinic but I got an appt through zoc doc so I headed 40 min away. I got lucky, the doc was great as were her nurses and front desk. She listened to what I said and offered diagnostics to help figure out what was wrong.
July 22, 2022Stephanie P.Verified patient
IT WAS A GOOD VISIT
July 11, 2022Elisa Ann Lovero L.Verified patient
THE WAIT TIME WAS LESS THEN 30 MIUNITES AND I WAS SEEN FOR ABOUT A HALF HOUR CRYSTAL IS VERY KNOWGELABLE ABOUT THE CONDTION OF PLANTAR FACSIITIS
July 2, 2022Elisa Ann Lovero L.Verified patient
Very friendly and great place to go. I don't like going to the doctors but Crystal Thomas makes the appointment good . Im comfortable going
May 2, 2022Amanda G.Verified patient
She is great! My daughter loves her
April 4, 2022Tom R.Verified patient
She helped my 13 year old daughter beyond belief! Listened to her and helped her so much. New kid. Much happier and was so good and kind to her
April 3, 2022Tom R.Verified patient
Outstanding! I felt a little odd going to an urgent care facility for my annual well woman visit but it was the closest female to me that took my insurance, and I'm so happy I did! Crystal Thomas is wonderful and I intend to continue going to her not only for my well woman visits but also primary care. The office was ready for my appointment and accepted all the forms I filled out online; easy check-in. Front desk workers were sweet! No real wait time. The lobby was super nice with a stainless steel fridge full of juice boxes, haha. The nurse assisting on my appointment was so sweet and we bonded over tik tok LOL. Dr. Thomas did everything I needed, including filling out my annual physical form for my employer while I was there, and she even offered we do some baseline blood tests while I was there which I eagerly jumped on! Very respectful, they protect your dignity, and the place was super clean. Wonderful experience; I'm so happy I found them!
April 1, 2022Lauren S.Verified patient
Fast. Clean. Convenient.
March 22, 2022Kelly W.Verified patient
Would highly recommend! All three ladies In the office were very polite, and professional, all around a great experience for someone who was nervous to go to the doctor!
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Though I didn’t get to see the provider I booked with, the office accommodated me with a wonderful provider! I believe her name was Dr. Lindsey, and she was very kind, helpful, and informative during my visit.
March 12, 2022Haley P.Verified patient
Dr Zayad was very compassionate and gave extra effort to help me. I am feeling better thanks to her and the kind staff.
December 22, 2024Kristina K.Verified patient
Bad review they did not prescribe any medication and waste 2 hours
February 8, 2025Ken P.Verified patient
very nice nurse/receptionist, especially since short staff on holiday.
December 30, 2023Mitchell N.Verified patient
So for some reason Zocdoc had me under someone else's name even though I put my name and all my information in. Then, the Pioneer Clinic didn't have me on their schedule. Zocdoc isn't working. The doctor's and nurses from the Pioneer Clinic told me they don't get any of the appointments made through Zocdoc. That definitely needs to be fixed. My name is Dawn and Zocdoc had me under the name Loraine for no reason even though I put my name and information in Zocdoc.
January 1, 2026Lorraine R.Verified patient
I made an appointment at 11 I wasn’t seen till 2pm and then I was rushed the were to take blood they stuck me 3 times then said we might have enough if not come back
December 27, 2025Shawn M.Verified patient
Felt like home. The staff was very attentive and nice and they hadn’t even had their coffee yet. It was a quick check in process and I was in and out for the most part.
December 21, 2025Brandon H.Verified patient
This place is a mess. I made an appt 24 hours in advance. They lost the appointment. Didn’t tell me until after I drove two hours out here to receive care. Then proceeded to tell me it would be a 2 hour wait to be seen. Front office lady was yelling about my personal information across the entire full waiting room.
February 5, 2025Initials hidden
I came in feeling very ill with a slew of symptoms. I along with everyone I live with are all sick. Two of my other roommates were feeling the exact same way as I am, but they went to a different provider and got prescribed medications and recovered quickly. I, on the other hand, at this location was told that I had to just wait it out and take over-the-counter medications. Mind you, I have been feeling this way for a week and none of those medications have really worked for me, but I guess I'm out of luck. It was a complete waste of time. I'll never come back again. And for the record, I did test positive for a respiratory illness but I guess the doctor's orders are to just tough it out. And their system wasn't working either. They couldn't tell me if my insurance would be accepted and they didn't even know that I set up an appointment through zocdoc when I arrived.
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This office doesn't actually use Zocdoc anymore. You can make appointments but they do not confirm them. Also for United Healthcare insurance will cover the visit but no tests so I had to pay out of pocket for any testing I wanted.
January 2, 2024Kathleen L.Verified patient
Dr. Sanoufa was calm and reassuring, as well as knowledgeable.
Marian S.Verified patient
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