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PreZenDental PLLC
Dentist381 Park Ave S, New York, NY4.95
Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.95
Wait time
4.93
Bedside manner
4.98
Insurances accepted
99% of patients have successfully booked with these insurances
Cigna
Delta Dental
Book an appointment for freeThe office partners with Zocdoc to schedule appointments
Scheduling details
All procedures
See if they’re in-network
Available appointments
All provider availability
All provider availabilityToday, Apr 23 – Wed, May 6
Insurances accepted
99% of patients have successfully booked with these insurancesCignaDelta Dental
1 office location
Providers at PreZenDental PLLC (0)
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PreZenDental PLLC
At PreZenDental, Dr. Herrick Lai offers both cosmetic and restorative dental procedures for patients throughout New York City, NY. From his welcoming office in the Gramercy area, Dr. Lai provides routine dental exams, teeth whitening, crowns, bridges, dental implants, and urgent care treatment including care for chipped teeth, toothaches, and injuries to the tooth. He also has extensive experience in a wide variety of cosmetic techniques and procedures, as well as general, pediatric, preventive, and family dentistry.
Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.95
Wait time
4.93
Bedside manner
4.98
Your trust is our top concern, so providers can't pay to alter or remove reviews. We also don't publish reviews that contain any private patient health information. Learn more here
255 reviews
Most relevant
Overall experience of my first visit exceeded my expectations. Highly recommend
January 21, 2026Joan F.Verified patient
I've been going to Dr. Lai for several years across two.office locations. Everything is top notch.
April 22, 2025Charles W.Verified patient
Caring, skilled, excellent in every category! My husband and I are fortunate to have found Dr. Lai.
February 14, 2025Stephanie C.Verified patient
Great dentist! Kept me informed every step of the way. It was very interesting to see digital scans of my teeth!
May 28, 2024Eleonor C.Verified patient
Great space and very friendly staff. They did a wonderful job with the cleaning!!
August 25, 2025Maria G.Verified patient
Dr. Lai is super personable and very accommodating to your dental needs
November 13, 2025Doris W.Verified patient
Fantastic dentist. Extremely friendly and very thorough when walking me through my dental exam.
Nicholas S.Verified patient
Couldn’t have asked for a better experience. No wait time, he’s super nice and funny. I recommend to anyone!
January 6, 2020Gabrielle G.Verified patient
Amazing! Very seasoned and efficient. Minimal to no pain. Sweet and funny an added bonus:) Highly recommend
February 20, 2017Sabeen S.Verified patient
Dr. Lai was laid back yet professional, and he was very thorough with my cleaning. Highly recommend!
Tiffany C.Verified patient
Dr. Lai was very professional and detailed and had great bedside manners! Would highly recommend.
December 4, 2018Isabelle L.Verified patient
I had a great visit, he was very caring and funny. Can’t wait to continue my care with him.!!
March 4, 2021Claribel D.Verified patient
Great doctor! I'm so glad I found Dr. Lai. He's probably one of the best dentists I've seen.
September 13, 2019Paula G.Verified patient
Dr. Lai does great work and is super friendly and puts you at ease. I highly recommend him.
November 13, 2020Stephanie W.Verified patient
Dr Lai was super professional, thorough, and extremely friendly. I’ve found MY dentist!
April 1, 2019Roger Y.Verified patient
Professional, skilled, and personable. No complaints whatsoever. Highly recommend!
June 25, 2020Initials hidden
Very thorough dentist and very friends. More than happy with Dr Lai.
March 1, 2021Jamie H.Verified patient
Always a very nice experience. He's very personable and professional.
August 5, 2017Tyler P.Verified patient
Dr. Lai has been my dentist for years. He’s the greatest!
July 16, 2023Rona O.Verified patient
Dr. Herrick Lai was awesome and I will definitely be returning.
August 23, 2022Lukas C.Verified patient
Great service with excellent explanation of my X-rays.
May 23, 2022Jaya M.Verified patient
Found my dentist!! super professional and relatable!
August 23, 2020Initials hidden
Dr. Lai is friendly and extremely competant in his private practice. I've had six long-term dentists over five decades, and he is certainly the best dental doctor I've had to date. (I've been a patient for 3 years.)
February 5, 2026Neal S.Verified patient
Dr. Lai was outstanding. My hygienist (I believe her name was Zoe) was outstanding as well. The cleaning was thorough. Dr. Lai was super nice. They explained everything. He also did not pressure me or try to sell unnecessary treatments/interventions. As a medical professional, I really appreciated Dr. Lai and the care he and his team provide. I will definitely be back!
January 24, 2026Justin H.Verified patient
Really liked Dr. Lai - he was super friendly, transparent with any costs and went through my x-ray and scans in detail and explained exactly what he was seeing.
December 16, 2025Tanaya S.Verified patient
Dr Derrick Hai was great! He was extremely friendly and transparent throughout the appointment. I loved how we reviewed the X-Rays together and he walked me through the images live. He also took a more in-depth photo of my mouth to show me certain areas of my teeth. I learned alot about dental hygiene and tendencies.
September 30, 2025Cassandra T.Verified patient
Highly recommended!
September 3, 2025Chajdon M.Verified patient
Professional, friendly, courteous staff in a clean, well kept care of environment. I've been with with Dr. for 18 years... travel from NJ for his expertise. The BEST!!
July 17, 2025John B.Verified patient
10/10 experience! Took the time to walk through each x-ray with me, answered my questions, provided various treatment options, and was thorough with my cleaning. I’ll be sending many referrals!
July 14, 2025Kiersten D.Verified patient
I’ve been going to Dr Lai for several years and have always been happy with my appointments. He’s always on time and clear about what he’s going to do (cleaning, etc). I highly recommend him.
July 14, 2025Stephanie W.Verified patient
Had a good experience with Dr. Lai. The most impressive routine dental visit I've had honestly -- high tech and thorough. And as many others noted, he takes time to answer your questions.
July 7, 2025Matthew C.Verified patient
I’ve been a patient of Dr. Lai for years, and he’s truly a trusted dentist. He has an incredible talent for what he does, and it’s clear he genuinely cares about his patients. He’s always professional and handles everything with such thoughtful care.
May 16, 2025Jelisa M.Verified patient
Great experience. The environment was a clean, peaceful and a comfortable setting. Dr. Herrick Lai is calm, cool and simple. The appointment went well.
January 17, 2025Martin R.Verified patient
Excellent, kind, considerate care, as always!
December 21, 2024Stephanie C.Verified patient
Doctor highly experience,Very clean office And very short wait time actually, No wait time..I would tell my close friends which I have and they are very satisfied
December 9, 2024Wanda K.Verified patient
Such bad communication. I tried to book this dentist multiple times based on their reviews. They had moved offices but didn’t update me on that. Then their new system didnt sync with zocdoc. Then we had an appointment that was changed and I got no confirmation email/message. I showed up for the original appointment since I didn’t get a confirmation for a change anywhere and the dentist told me he couldn’t see me. No true solution. No remorse for not being able to see me. No offer to figure out another time. Their whole back office admin is a mess. I wa understanding the first time…but the end was bad. How does an office not send any confirmation message or reminder the day before the appointment especially when their system is not working properly?
September 24, 2024Bharath V.Verified patient
The experience was really really good. I can't complain. The doctor was very easy going and great communicator. I would definitely recommend this doctor to my family and friends.
March 11, 2024Martin R.Verified patient
Pretty good
November 27, 2023Darnell L.Verified patient
Excellent service will definitely go back
September 22, 2023Jaz R.Verified patient
Dr. Lai is the BEST, highly recommended.
He is the most caring, professional, detail oriented dentist who explains any questions clearly. I have been seeing him for years and recommending him for all my family members, friends and colleagues.
September 11, 2023Initials hidden
Dr. Lai is professional and calm. He does his own cleanings and discusses dental issues patiently with his customers. Sometimes dentists can seem overly interested in high cost procedures, but my impression is that Dr. Lai's focus is on doing the best job he can to keep your mouth healthy.
August 24, 2023Initials hidden
Great Dentist!!!
Brawley C.Verified patient
Such a calming manner and very informative. More importantly, very conscious of any pain and checks in all the time. One of, if not the best dentists I’ve ever had.
January 20, 2023David C.Verified patient
Very pleased with my first visit to Dr. Herrick Lai. Everything was done very well and by the dentist himself, including cleaning and X-rays. The cleaning was very thorough and completely painless. A needed treatment plan was explained thoroughly and I will be returning for additional needed work. As other reviews have said, Dr. Lai is very friendly, and upbeat and focused on the patient. I have found my new dentist!
December 19, 2022Initials hidden
Dr. Lai is a great dentist - always puts you at ease and communicates clearly what he’s doing. I’ve been going to him for 2+ years and I highly recommend him.
November 18, 2022Stephanie W.Verified patient
Dr. Lai is a very nice and professional doctor and this could be my best dental cleaning experience so far. He walked me through every step and always made sure I was comfortable. He showed me images as he explained my teeth problems and his bed manner was exceptional. He is very highly recommended.
April 12, 2022Initials hidden
I’ve been going to Dr. Lai for the last 1 1/2 years and have been happy with his service. He’s professional and communicates what he’s doing. In addition to cleanings and wellness checkups I decided to get Invisalign and after finishing all my trays, he decided I needed 2 more trays for better alignment. He’s very thorough and gets the job done. I highly recommend him.
October 20, 2021Stephanie W.Verified patient
Dr. Herrick Lai is incredible. Not only he has taken great care of my dental health, but also he is honest and lovely to speak with at every appointment. It’s rare to find a doctor that combines such personal touches and care for a patient with outstanding quality of dental care. I highly recommend becoming Dr. Herrick Lai patient!
September 28, 2021Tanya R.Verified patient
I’ve been going to Dr. Lai for a year and have always had great appointments. Services (regular cleaning and Invisalign) have always been excellent. Dr. Lai is thorough and explains why and what he’s doing. I highly recommend him.
August 20, 2021Stephanie W.Verified patient
Fantastic as usual!
August 10, 2021Hayley H.Verified patient
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