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primarycareelpaso
4.52
Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.52
Wait time
3.87
Bedside manner
4.65
Insurances accepted
99% of patients have successfully booked with these insurances
Aetna
BlueCross BlueShield
Cigna
Medicare
UnitedHealthcare
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primarycareelpaso
10965 Ben Crenshaw Dr, El Paso, TX 79935
Insurances accepted
99% of patients have successfully booked with these insurancesAetnaBlueCross BlueShieldCignaMedicareUnitedHealthcare
2 office locations
1 of 2
Providers at primarycareelpaso (0)
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Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.52
Wait time
3.87
Bedside manner
4.65
Your trust is our top concern, so providers can't pay to alter or remove reviews. We also don't publish reviews that contain any private patient health information. Learn more here
178 reviews
Most relevant
My visit was very thorough. I appreciate the courtesy and respect during examination. All explained very well.
SBVerified patient
Staff and Drs. are great, very friendly but the wait time was incredible long.
July 10, 2025Initials hidden
It went very well, she addressed all my concerns.
MPVerified patient
Everything went well.
BMVerified patient
Good first visit. No complaints. Look forward to continuing having Dr. Diaz as my primary.
GLVerified patient
The visit was good. Good communication by the doctor.
DAVerified patient
The Dr. is great. Knowledgeable and genuinely cares for his patients. Would definitely come back and see him.
February 6, 2026Arturo B.Verified patient
Martin Burciaga is the best - careful listener, problem solver, smart and kind. I highly recommend him.
May 16, 2025Kerry D.Verified patient
El doctor es un excelente profesional muy complacido con su atención
February 11, 2026Mihail G.Verified patient
Very friendly staff all questions & concerns were answered.
BEVerified patient
Always a great experience . Staff always nice and helpful.
NPVerified patient
unhappy front office staff. Not that upbeat and pleasant. Does not make a good first impression.
March 3, 2026Yvette S.Verified patient
Booked online without any issues. Was in and out quickly and highly satisfied with the care that I received.
June 23, 2025Melissa C.Verified patient
Great friendly staff. Dr. Mcclusky is was attentive and very informative.
Elizabeth V.Verified patient
Great great staff friendly doctor was a good listener greater overall. Happy visit
April 3, 2025Oscar C.Verified patient
I recommend this primary care clinic to everybody.
May 16, 2025Pierre Alexander C.Verified patient
Overall I am very happy with the service no complain.
April 3, 2025Initials hidden
Great and professional care. Thank you!
April 22, 2026Maria P.Verified patient
M
March 19, 2026Ashley D.Verified patient
Friendly Staff, kind, and compassionate
January 16, 2026Magdalena S.Verified patient
That's John McClellan was absolutely amazing! I was totally heard he helped immediately and listened just a phenomenal human being in doctor
December 11, 2025Katie N.Verified patient
Dr. McCluskey is very aware of his patients. He takes the time to make sure all your issues are addressed and is very thorough. I appreciate that.
September 19, 2025Evelyn J.Verified patient
Doctor Arellano is very friendly and has a great bed side manner. The staff is also very friendly.
DAVerified patient
Doctor was really nice and gave me really good advice about my health
August 20, 2025Brianna B.Verified patient
Great doctor will be seeing again!
February 17, 2026Erin S.Verified patient
Was good.
AAVerified patient
Ms. Brenda Silva was great! She looked over all of my bloodwork and explained everything very well. Put me at ease.
PGVerified patient
It was good. She listened to my concerns and was able to determine best cause of action.
CSVerified patient
Fast and friendly attention really professional staff I really recommend it.
October 4, 2025Daniel G.Verified patient
Everything went fast and Dr. Silva listened to me and answered my questions.
IPVerified patient
Very nice doctor and listened to my concerns. Helpful and understanding.
KMVerified patient
Staff is very friendly, very efficient, easy visits every time.
KGVerified patient
Ms Silva’s and her staff are very friendly and caring.
November 5, 2025Consuelo L.Verified patient
She is very professional and explained well. Very satisfied.
HLVerified patient
The attention that was provided by the physician
October 9, 2025Sylvia M.Verified patient
Front office was nice. Brenda Silva PA was kind and attentive during my visit. She took the time to listen to my concerns without rushing. I appreciate the care I received.
October 1, 2025Monica M.Verified patient
Great explanation and course of action.
CDVerified patient
Personal atento
muy buen trato y buena atención por parte de la Dra Bricia
Respondio todas mis dudas
March 5, 2026Initials hidden
She was very helpful and listened to all my concerns.
January 9, 2026Dawn J.Verified patient
She didn’t really listen to what I was saying
February 3, 2026Jasmine T.Verified patient
Very good experience
January 31, 2026Carolina C.Verified patient
Clean office, and was seen promptly.
January 28, 2026Roberto M.Verified patient
I made a video visit. I called about 10 minutes after my appointment time she said there would be a link provided an there never was I waited an waited an called again to get no answer
January 28, 2026Shataria T.Verified patient
I did my part booked my appointment.insurance accepted.in network.did not receive link for video session.called was promised link would be sent.nope.not even notified appointment was canceled b y dr til 6 hrs lster
January 1, 2026Pamela C.Verified patient
I felt like I was the only one who was trying to help myself. I paid out of pocket, I filled out the forms 4 separate times, I never even saw or spoke to a provider. I made the appointment because I am in such SEVERE PAIN from my.
The reason I selected when I made the appointment was to treat and manage this pain. I desperately need to be seen ASAP so I get by through Christmas. The office was MORE THAN WILLING to take the exorbitant amount of money for my appointment gut it felt like that I as the patient, amounted to nothing more than an inconvenience. Which I believe could be further from the truth because I booked this appointment at least 6 hours ahead of time.
I never saw, spoke with, had a telehealth call, etc. with Bricia Trevino. The medical assistant did t even connect me to Ms. Trevino.
I cried and cried because I feel neglected and like I was taken advantage of.
If anyone has any suggestions, or any other doctors who can help, PLEASE PLEASE let me know!
December 16, 2025Initials hidden
It was a great visit
December 11, 2025Eyernity S.Verified patient
I never had the appointment. I called to confirm but no one called back for the appointment. I called the office over 3x and no answer just sent to vm. What terrible customer service. This provider had not even reached out to me
December 8, 2025Initials hidden
Office never saw me
Initials hidden
I scheduled 3 appointments supposed to be online and never got the email for it. The staff was aware filed out all paperwork. Never got a phone call or anything. Clearly scheduled a meeting online but no. Very unprofessional.
December 2, 2025Joshua P.Verified patient
Had a phone visit and all went well. Staff was polite and thorough when obtaining the info they needed, however they seemed to be busy, so it took a bit of time.
Definitely recomend calling the office prior to your visit to ensure you have plenty of time to get any forms filled out.
Doctor Trevino was very pleasant to speak with.
She was also very thorough, polite and attentive to my needs and was able to sort everything out very quickly. Very happy to have found this practice!
November 26, 2025Emily F.Verified patient
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