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Prime Psychiatry
4.17
Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.17
Wait time
4.18
Bedside manner
4.18
Insurances accepted
99% of patients have successfully booked with these insurances
Multiplan PHCS
Anthem Blue Cross Blue Shield
Cigna
UnitedHealthcare
Blue Cross Blue Shield of Texas
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Frisco
11330 Legacy Dr, Ste 103, Frisco, TX 75033
Insurances accepted
99% of patients have successfully booked with these insurancesMultiplan PHCSAnthem Blue Cross Blue ShieldCignaUnitedHealthcareBlue Cross Blue Shield of Texas
5 office locations
1 of 5
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Prime Psychiatry
At Prime Psychiatry, we are dedicated to providing tailored care grounded in evidence-based practices. Our comprehensive range of services addresses the diverse needs of our clients, spanning from children and adolescents to adults up to 65 years old. Whether it's psychiatric evaluations, medication management, innovative treatments like Transcranial Magnetic Stimulation (TMS) and Spravato, addiction therapy, or disability evaluations, we prioritize individualized support for every client.
**Important** After booking your appointment, a member of our team will contact you with any necessary forms and payment information. Your requested appointment time will be held pending confirmation and is not considered confirmed until you hear from our office. We will then finalize your appointment details and confirm your appointment date and time.
Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.17
Wait time
4.18
Bedside manner
4.18
Your trust is our top concern, so providers can't pay to alter or remove reviews. We also don't publish reviews that contain any private patient health information. Learn more here
623 reviews
Most relevant
Provider made me cry and refused to address and of my conditions
February 1, 2026Heather A.Verified patient
I was a little nervous at first because this was my first appointment, but I felt comfortable with her very quickly. She was incredibly kind, compassionate, and easy to talk to. She took the time to really listen to me and asked thoughtful questions instead of making me feel rushed. I felt like she genuinely wanted to understand what I have been experiencing as a whole, not just focus on one symptom. She explained her recommendations and treatment plan clearly and made sure I understood the next steps. I left the appointment feeling heard, understood, and relieved that I had found someone I felt comfortable talking to. I am very happy with my experience and would absolutely recommend her to others looking for a provider who truly listens and cares.
August 7, 2026Cherri K.Verified patient
Kimberley was absolutely amazing! From the minute the meeting began I felt comfortable. She is a great listener and really asked important questions to get to know me. She was easy to talk to and extremely knowledgeable. I recently had a bad experience with my previous provider and was nervous to start with a new one, but after this first visit, I know that I’m in good hands now!
July 1, 2026Beth S.Verified patient
Very easy to speak to.
Initials hidden
The doctor never showed up or sent the link for the virtual call. I called the office and no one answered.
April 1, 2026Phung T.Verified patient
She’s listening very carefully,that was good experience ????
March 31, 2026Eda Y.Verified patient
The provider did not send meds she prescribed to me to the pharmacy to be filled which was very weird to me.
June 6, 2026Rachel VVerified patient
timely did not rush me, explored many alternatives that would work with me and my schedule
January 22, 2026Amy S.Verified patient
She is the first provider to have actually listened to me in a long time, couldn’t be more grateful for that.
June 17, 2026Sebastian B.Verified patient
Heidi was very knowledgeable, friendly, and took all of my concerns seriously. Overall, it was a great visit.
Initials hidden
Heidi was amazing! She was thorough, kind, and helped give me such hope. Highly recommed!
March 22, 2026Lauren J.Verified patient
False advertising regarding what to expect from scheduling.
July 17, 2026Isaac F.Verified patient
Heidi is wonderful and has been such a great help to me since I've started.
December 12, 2025Markevin W.Verified patient
Heidi is incredible! She truly cares and makes time for you to feel seen and heard. I've seen providers in the past that ask a few questions and make medication recommendations but her approach feels more holistic. She cares that my mental health is being treated from every aspect. She is one of the best!
July 2, 2026Lauren J.Verified patient
I feel heard and understood. She was very helpful and genuinely cared. I look forward to getting better with her help
January 22, 2026Esmeralda C.Verified patient
She was very compassionate, understanding and thorough. I felt at ease talking to . I would highly recommend her.
February 24, 2026Amanda B.Verified patient
The provider was absolutely amazing. She listened to my concerns and seem to have a sincere concern for my well-being.
December 2, 2025Larry I.Verified patient
My daughter really liked her and felt like she explained things very well! Highly
her
August 5, 2026Aimie J.Verified patient
Carmen is great and has helped me a ton. I will continue to see her and recommend her to other people.
February 17, 2026Initials hidden
Carmen is amazing. She has great compassion and understanding and she’s very thorough.
March 27, 2026Amanda B.Verified patient
Carmen is amazing and full of knowledge & very supportive. Highly recommend.
June 4, 2026Initials hidden
Highly recommended- walked away feeling immediate relief.
Michael T.Verified patient
One of the best experiences. My doctor was very helpful and kind!
Melisa R.Verified patient
Very thorough, patient and kind. Would highly recommend
Initials hidden
I had the pleasure of meeting with Carmen for a telehealth appointment, and I cannot say enough positive things about my experience. From the moment our visit began, it was clear that she genuinely loves what she does and truly cares about her patients.
Carmen is incredibly knowledgeable and took the time to thoroughly explain her assessment and plan of care in a way that was easy to understand. She was professional, compassionate, and very personable, which made me feel comfortable discussing my concerns openly.
What stood out most was how well she listened. I never felt rushed or dismissed; instead, I felt heard, valued, and involved in my treatment decisions. Her caring approach, combined with her expertise, created an experience that exceeded my expectations.
I highly recommend Carmen to anyone seeking psychiatric care. Her dedication to her patients and passion for her work are evident, and I am grateful for the support and guidance she provided.
July 8, 2026Farrah R.Verified patient
She’s awesome. She’s amazing. She really understood me better than I could describe myself. I feel like she genuinely cares about me and my well being. I am pleased with my first visit and the help I have received.
July 2, 2026Melanie C.Verified patient
Zachary ensured what I needed and asked questions in a respectful manner.
Initials hidden
Great service
June 22, 2026Stacy J.Verified patient
Maxine made everything super easy!
June 14, 2026Victoria R.Verified patient
She creates such a safe space. From bedside manner to giving professional advice she is amazing. I really do feel cared for.
ABVerified patient
Very pleasant and thorough checkup. Punctual and professional.
June 9, 2026Tanya N.Verified patient
No one responded i even called them but no one answered.
December 15, 2025Maryam S.Verified patient
Very personable. Great listener. She also explained things very well! Looking forward to my follow up with her.
Malory S.Verified patient
Amazing provider!!!! Caring and truly took the time to really listen and understand.
December 31, 2025Initials hidden
The doctor listened to my problems and understood. She was very thorough
February 2, 2026Ashley L.Verified patient
Very knowledgeable and informing. Definitely recommend.
June 23, 2026Daevon B.Verified patient
Cherylonda is an excellent psychiatric provider. I recommend her highly!
December 17, 2025Laura G.Verified patient
Wonderful psychiatrist, very attentive and understanding
January 13, 2026Amber B.Verified patient
They do so much to make things easy and hassle free. Loved the communication and the ease of scheduling the appointment.
Initials hidden
My experience with Luisa was 5+star.
Very attractive to my needs and listened to everything I said.
July 20, 2026Glenn C.Verified patient
I saw Louisa Collins and she was very good. She listened asked good questions and allowed me to ask her questions.
February 19, 2026Mary P D.Verified patient
Dr. Luisa is amazing. Attentive & dedicated to finding what is the right plan. She has helped so much!
June 30, 2026Michelle P.Verified patient
Luisa is not just professional she’s personal she knows? you and she helps everything feel better. She’s amazing.
March 18, 2026Michael O.Verified patient
Great provider and very good listener to my concerns highly recommend
her .
June 8, 2026alma S.Verified patient
Always so helpful. She's taken the time to work with me through different treatment plans, really listened to what was and wasn't working, and made thoughtful adjustments so we could find the best fit for me. She's always had my back, and scheduling has been easy to rely on. I truly appreciate her care, consistency, and professionalism.
August 13, 2026Frank G.Verified patient
Mrs Luisa was the most sweetest and kindest women ive ever met. She made me feel absolutely safe and that my needs were valid and not in my head or made up. She is so reassuring that she will make sure I feel better and help me I highly highly recommend her to anyone!! Shes amazing
August 1, 2026Cristian H.Verified patient
I love dr Luisa!!! she’s a great listener & communicator!! she really gave me hope from the first appointment that I will get better! she really cares about my issues, always smiling, engaging, reassuring.
So happy I chose her!
July 6, 2026Mayyada H.Verified patient
They had no record of my appointment
June 18, 2026Initials hidden
Awesome. Can't write enough nice things. I look forward to working with Melissa going forward. Thank you!
July 24, 2026Michael D.Verified patient
The doctor no show to my appointment so I'm very disappointed I'm in a lot of pain I have a lot of medical records and I would at least appreciate it and email of some sort or reschedule or something this isn't right I didn't get my appointment so please do not charge my insurance.
July 22, 2026June B.Verified patient
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