SmileWorks dental family strives to treat each patient as if our own family and to provide caring yet smart dental care to create a beautiful and healthy smile!

Patient reviews

All reviews have been submitted by patients after interacting with the practice.

Overall rating

4.85

Wait time

4.96

Bedside manner

4.95

Your trust is our top concern, so providers can't pay to alter or remove reviews. We also don't publish reviews that contain any private patient health information. Learn more here

188 reviews

Most relevant

She was the nicest person ever, and all of her staff. The office is very clean, bright lit and nice. Loved it!

April 27, 2026Initials hidden

Very cozy and friendly environment ~ staff r professional and considerable~ Doctors are very nice too. ?

December 15, 2025Initials hidden

The BEST!! Dr. Shin fixed my permanent retainer and I was able to get my teeth cleaned too! Couldn’t recommend more!

April 10, 2025Erin S.Verified patient

Great experience overall. The entire staff was professional and friendly. I was seen right away and felt very comfortable.

May 9, 2024Erin R.Verified patient

Dr Jin is very friendly, she understands my need and designs good plans. I recommend her for orthodontics

April 18, 2025Ruiqi L.Verified patient

Dr Jin was warm, friendly and knowledgeable and so was her staff. Good vibes all around!

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Fantastic, friendly doctor! Really recommend this office to anyone who's had a bad past experience- they're so great!

April 20, 2023Phoebe R.Verified patient

Amazing provider! Explained everything in a beautiful and very thorough way! So grateful!

November 6, 2024Initials hidden

Every appointment has been great - I always feel relaxed and at ease with Dr. Shin who is simply wonderful!

RJVerified patient

I definitely recommend this physician. The doctor is clear and attentive.

November 1, 2024Olga H.Verified patient

She was amazing! She s extremely caring and attentive. I love my smile

LRVerified patient

She was great! So helpful and completed my repair perfectly.

October 28, 2022Elizabeth W.Verified patient

Great experience

August 5, 2026Blake B.Verified patient

Everyone here is amazing—friendly, welcoming, and genuinely caring. They make you feel comfortable right away and take the time to connect with you. If you’re nervous about dental visits, this is the place to go; their exceptional care will quickly put you at ease and turn each visit into a positive experience

AYVerified patient

The doctor was so sweet and I loved her energy. She was knowledgeable and I learned things about my teeth I never knew before which tells me she is really good at her job! I’m so excited to start my invisalign journey with this team!!

April 28, 2026Anneli L.Verified patient

Dr. Jin Sup is all that you want in an orthodontist. She and her team is extremely thorough and professional. On top of that, a friendly person and not the taboo “scary” ortho. I started my Invisalign journey with her and she has done multiple refinements to make sure it is perfect (any other place would just give up). Highly recommend for anybody who wants a beautiful smile.

TKVerified patient

Dr. Shin was so kind and patient, just made me feel very comfortable throughout the appointment. The staff was also super friendly and helpful.

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Dr. Shin was incredible — warm, communicative, and made me feel at ease throughout the entire process. On top of that, she’s clearly very knowledgeable and professional. She walked me through each step of the treatment plan and answered all of my questions with patience and clarity, which made me feel completely confident in her care. The rest of the team was just as friendly and professional, and I really appreciated how smoothly everything ran — there was no wait time, and the whole visit was super efficient. If you're looking for expert orthodontic care with outstanding service and clear communication, I highly recommend this office!

July 26, 2025Initials hidden

recently visited Smile Works with Dr. Shin on South Central Park, and I had an excellent experience. The office saw me promptly and performed a thorough evaluation and cleaning. Everyone—from the front desk to the dental staff—was friendly, professional, and provided impeccable customer service. I highly recommend this office and these professionals for anyone seeking quality dental care.

Aj W.Verified patient

10/10 experience. Dr Shin was patient, kind, and a great problem solver for my situation. Appointment was right on time. Office was very clean and calm.

April 30, 2025Alex P.Verified patient

Had a really great experience as a new patient here. They made me feel welcome and like a priority and gave me really great treatment options. Very happy to have found this office

February 19, 2025Natalie H.Verified patient

The staff was very friendly and super considerate. I was able to get my permanent retainer replaced in under an hour as a first time patient. I would highly recommend!

January 2, 2025Marissa M.Verified patient

I had such a delightful experience. They were able to get me in the same day I called. When I got to the office, everyone was so friendly. The doctor was so sweet and wonderful. I would recommend this office to everyone!

MRVerified patient

I went for a ortho consultation which was free and dental cleaning. Dr.Shin and the staff members were very kind and made sure I understood everything needed for my teeth. Recommend highly!

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This is my new orthodontist AND dentist. I originally went for an orthodontist appointment and found out that it is a brother (dentist) and sister(orthodontist) office. I had a bad experience with Diamond Braces and they immediately helped me with kindness. The office even went the extra mile to squeeze me in to treat me after my original appointment.

Initials hidden

Visiting Dr. Jin Sup Shin is one of the best health care experiences I’ve had. She is so warm and everyone at the office is very friendly. I am able to get in and out quickly and always very satisfied with the progress I’m making under her care using Invisalign.

June 5, 2024Phoebe R.Verified patient

This is by far the best dentist/orthodontist I’ve ever seen. I’m totally scared of the dentist but Dr. Jin and her staff (Joanne at the front desk) makes you feel so welcomed and comfortable! It’s a bit of a travel for me but it’s worth it! I have some work to do and I will update the process.

April 6, 2024Marla B.Verified patient

Super happy I found Dr. Shin! I went in for a braces consultation and was able to get in a cleaning, filling, and braces during my appointment. Everyone was friendly, things were explained clearly, and my procedures were done with skill and speed.

March 27, 2024Anabelle C.Verified patient

She addressed my concerns immediately and started me on a treatment plan the same day. Did the math beforehand to let me know exactly what I’d have to pay out of pocket. What a great experience!

March 1, 2024Matthew R.Verified patient

The doctor is very nice and efficient

December 19, 2023Camila T.Verified patient

Just wonderful results and customer service. I keep losing my Invisalign and the team is so helpful and kind. I feel taken care of and am super happy with my results so far. It's nice to enjoy coming to the orthodontist!!

NBVerified patient

I have been to several orthodontists over the years managing palette expander, braces, and follow-up care, but my first appointment with Dr. Shin was the best I've ever had – immaculate quiet office, kind staff, and altogether quite pleasant experience. Dr. Shin was efficient, skilled, caring, and interested in my needs and priorities. Everyone was kind enough to put on a mask and open a window when I asked! The intake procedure, operation to replace my broken upper built-in wire retainer, and payment process took all of 40 minutes. I wish SmileWorks was operating when I had my braces a decade ago. Though all I need now is occasional retainer maintenance, I'll never go to another provider as long as Dr. Shin is practicing in NYC. Thank you again!

August 24, 2023Henry S.Verified patient

Nice&clean clinic! The doctors and staff are so professional and friendly. Unfortunately my insurance doesn’t cover ortho but I’d definitely come here for other regular exams

August 2, 2023Yi Q.Verified patient

Dr. Shin explained everything clearly to me and was thorough. Very nice and honest! I recommend him.

January 3, 2023Susan N.Verified patient

They are very family oriented and sufficient

November 6, 2025Tiffany M.Verified patient

False information on ZocDoc and their website about being in-network with my insurance. It was not. And they did not notify me of that (even after I asked multiple times before my appointment) until an hour before my appointment. I was going in for a broken tooth and a cleaning and was told that would all be done. No cleaning was done. I left unhappy and very disappointed in the communication.

August 9, 2024Initials hidden

The clinic is so clean and the staff are so friendly! The dentist listen to all my concerns and also explained everything. I have recommended this office to my friends and family. I will definitely be back.

May 6, 2024Erlyn C.Verified patient

It was clean office with friendly staffs. I did feel very comfortable during the treatment and doctor explained all information that I have to know in detail. I’m highly satisfied and will recommend to my friends and visit again!

February 1, 2024Hyunkyung L.Verified patient

Everyone there was welcoming. It was a great experience. My past experience kept me from seeing a dentist until today. I recommend everyone to Smile Works. I have a new dental home for me and my family.

August 26, 2023Tiffany M.Verified patient

It was my first visit, I’m glad I found him:) everyone at the office was really nice(female doctor receptionist and my doctor) I asked him so many questions but He explained and answered about my teeth and concerns made sure I understood He is very patient and nice. I didn’t feel to be rushed at all. Again I am glad I found him I would highly recommend him to everyone:)

August 10, 2023Initials hidden

The best dentist I've ever seen. The staff was so friendly and helpful and Dr. Hyo Sup Shin was extremely nice and explained everything regarding my teeth. Found my new dentist and would highly recommend to anyone.

July 15, 2023Andrew S.Verified patient

I had pain on my wisdom teeth, and Dr. Shin took them out in less than 5 minutes. He explained everything thoroughly, and I had no pain the day after. Highly recommend

KWVerified patient

Wonderful! Dr Kim is thorough, kind, patient, and gentle. I look forward to coming back!

BCVerified patient

It was great. Dr. Kim was patient and did a great cleaning.

QZVerified patient

Had the best service! I'm a big baby at the dentist. Dr Kim treated me with lots of care, added extra numbing and my cleaning was quick and pain free.

DCVerified patient

Great!

SCVerified patient

Great service!

HJVerified patient

Good, very thorough on the cleaning.

OAVerified patient

Christine is very detailed with my cleaning. She was very thorough and gentle and made sure I was feeling comfortable right away. My dentist also made sure to answer my questions patiently and checked on my overall health. If you're looking for a professional dental office for your super sensitive teeth, I highly recommend Smileworks !

JIVerified patient

Dr. Kim is very kind and friendly. She alerted me of my cavity immediately and told me the steps needed to take care of it. I did a cleaning which went smoothly. A little messy, but all cleanings can get messy in general. Overall, very good :)

EHVerified patient