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The Doctor
4.69
Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.69
Wait time
4.74
Bedside manner
4.75
Insurances accepted
99% of patients have successfully booked with these insurances
Blue Cross Blue Shield of Michigan
Blue Cross of Idaho
Blue Shield of California
BridgeSpan
Cigna
Book an appointment for freeThe office partners with Zocdoc to schedule appointments
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The Doctor
450 W Pico Blvd, Los Angeles, CA 90015
Today, Aug 22 – Fri, Sep 4
Insurances accepted
99% of patients have successfully booked with these insurancesBlue Cross Blue Shield of MichiganBlue Cross of IdahoBlue Shield of CaliforniaBridgeSpanCigna
2 office locations
1 of 2
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The Doctor
Your doctor - Completely Reinvented:
No Endless & Redundant Paper Forms
Book Your Appointment Online
Easy Check-In Online - No Waiting
Your Personal Online Patient Portal
View Your Medical Records Anytime
Online Rx Refills
Skype/FaceTime Video Follow Up Visits
Electronic Rx - no more lost prescriptions
On-Site Laboratory
Surgical Room
4 Patient Exam Rooms
3 Extremely Talented Providers
Excellent Support Team
Ease of Communication (No Phone Calls Necessary!)
Specialist Referrals
Great Location in West Hollywood
Free Patient Parking in Front
Beautiful and Modern Design
Unique and Fresh Look
Easily Find Us by following the Red Bubble
Enjoy a glass of cold water or a cup of hot tea
Most medical insurance accepted
Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.69
Wait time
4.74
Bedside manner
4.75
Your trust is our top concern, so providers can't pay to alter or remove reviews. We also don't publish reviews that contain any private patient health information. Learn more here
466 reviews
Most relevant
quick, same day appointment. thorough exam and very polite. labs were drawn on site, no need to go to a separate appointment!
October 16, 2019Samantha P.Verified patient
Amazing Office, great staff - everything went smoothly and rather quickly. Modern interior and great use of tech stuff.
AGVerified patient
Even if your appointment is confirmed by ZocDoc, don't expect the office to have any idea that is the case.
Initials hidden
Their were problems doing a Video Visit, with him! I would not recommend this Doctor, to others!
June 14, 2021Robert T.Verified patient
Their office accommodated my very last minute request to get a Covid test. Much appreciated!
July 3, 2020Kelsey L.Verified patient
The staff here is very nice and professional. I would highly recommend this doctors office.
December 22, 2019Initials hidden
Always great to go to this clinic! Staff is always very nice, informative, and very timely.
February 8, 2021Luz L.Verified patient
Excellent visit. I was seen immediately and the doctor was very friendly and professional.
January 10, 2020Fatima L.Verified patient
I didn't see Dr. Catioay but the CNP is his office. Super helpful, professional and kind.
February 10, 2021Katy S.Verified patient
The surgery is gorgeous and queer-friendly. Super clean and all the staff are lovely.
February 3, 2020Lizzi S.Verified patient
Dr. Maximo Santos saw me. He was attentive and professional. Would highly recommend!
January 24, 2020Sandra E.Verified patient
The staff were super understanding, kind and I overall felt cared for. Thanks guys!
September 1, 2020Alain Nelson D.Verified patient
Very good - but I haven’t met Dr. Anthony Catipay ! I met Doctor Santos .
May 10, 2020Razya C.Verified patient
It was really great just came in for an annual check up. Friendly staff.
February 23, 2020Anthony V.Verified patient
He was very nice, thorough with answers to my questions and attentive!
June 26, 2019Beate P.Verified patient
You're more likely to see a PA than the doctor, but Santos is good.
September 25, 2020Initials hidden
Excellent and thorough care. Everyone was very nice and welcoming.
July 2, 2019Matthew W.Verified patient
Nice office great staff very thorough will definitely be back
March 19, 2021Rebecca B.Verified patient
I got a huge bill even though Zocdoc said I was in network
August 7, 2021Julia M.Verified patient
Was a great experience. Very quick service amazing people.
July 25, 2019Yekaterina K.Verified patient
Wowza. Amazing! So happy to finally find my new doctor.
Amanda M.Verified patient
dr. madrid was kind, understanding and addressed my concerns and explained things really well to me! excellent service!
May 15, 2026Aleksandra C.Verified patient
I enjoyed my video call with Dr. Madrid, she seen and listened to me. I am looking forward to meeting her in person!
June 21, 2025Christina B.Verified patient
Dr. Madrid was very nice, professional and efficient. I would definitely recommend and return to see her again. ?
April 23, 2025Sky V.Verified patient
Dr. Carranza is was SO sweet and thorough. I got an appointment in last minute which was also appreciated.
August 1, 2025Sam F.Verified patient
Dr. Carranza was very kind and affirming. Her web platform allowed for easy communication and follow ups.
Initials hidden
Dr. Madrid was SPECTACULAR. Really excellent bedside manner, amazing listening, never felt rushed. 11/10
June 4, 2025Griffin E.Verified patient
Elinora had a calming and professional manner. She was respectful and listened to all of my concerns.
BBVerified patient
Im so happy with the care she gave me, Very professional took the time to go over all my my history.
EPVerified patient
The doctor and the staff was very friendly and helpful.
July 1, 2026Lilibeth W.Verified patient
Very helpful and quick, and she didn’t make me feel bad about being a little unhealthy!
June 12, 2025Aaliya J.Verified patient
Dr. Madrid was very kind and efficient. Would like to see her regularly when visiting.
RVVerified patient
Dr. Madrid was very friendly & helpful & I had a delightful appt.
TLVerified patient
Excellent providers . Great customer service and friendly crew
RYVerified patient
Great experience due to the convenience of home and great care from provider. With continued follow up.
April 8, 2026Yolanda E.Verified patient
Smooth, easy, and quick. I felt really comfortable the whole visit, and received great recommendations.
EFVerified patient
I never got anything to join the appointment and therefore was never seen?
December 26, 2025Alexandra M.Verified patient
The provider was very friendly and gave a lot of different options & solutions.
NDVerified patient
Amazing! Super fast, really thorough and everyone was lovely
April 25, 2025Elizabeth S.Verified patient
George is great. My second visit, I feel safe, heard and respected.
SSVerified patient
Nolan was very empathetic and helpful, I felt heard and was given all the options for testing & treatment I needed.
ZPVerified patient
He was very nice, very professional, sense of humour made me comfortable with him, would like to see him again.
AHVerified patient
Love the staff, the facilities are so nice and clean - thank you! Doctor is very professional & thorough
STVerified patient
It was good. Very straight to the point and fast. Looking forward to future visits
CZVerified patient
I recommend this practice to anyone looking for quality medical care.
Initials hidden
Excellent attention to detail. Kind and helpful. Thank you
July 8, 2026Gabrielle C.Verified patient
Great, not waiting too long. Clear coms, nice personal. Good listening.
JSVerified patient
Very nice and engaging. Validated my concerns and listened to me ramble.
ESVerified patient
Very nice person. Kind and personable. Will be back to see him again
FSVerified patient
Great! Love the staff, very knowledgeable and helpful.
JAVerified patient
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