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Vicinity HealthCare
3.98
Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
3.98
Wait time
4.12
Bedside manner
4.08
Insurances accepted
99% of patients have successfully booked with these insurances
Aetna
BlueCross BlueShield
Cigna
Medicare
UnitedHealthcare
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Today, Aug 21 – Thu, Sep 3
Insurances accepted
99% of patients have successfully booked with these insurancesAetnaBlueCross BlueShieldCignaMedicareUnitedHealthcare
1 office location
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Vicinity HealthCare
We are a group of medical professionals dedicated to providing quality medical care to our community adults and seniors. We offer traditional in-office visits serving the Riverside, California area, remote Telehealth visits anywhere in California, as well as services at home or assisted living facilities for seniors who are unable to travel within the Inland Empire, Orange County, and San Diego County.
Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
3.98
Wait time
4.12
Bedside manner
4.08
Your trust is our top concern, so providers can't pay to alter or remove reviews. We also don't publish reviews that contain any private patient health information. Learn more here
198 reviews
Most relevant
I didn’t see the provider that i picked on Zocdoc but another one from her office. She was very nice and thorough
October 14, 2024Erika F.Verified patient
The staff were courteous and professional, and I was seen promptly. The location was easily accessible.
January 5, 2025Enrique G.Verified patient
Wonderful care. Thank you for quick and full service, more than I expected, I appreciate your time Dr and staff!!
Initials hidden
She blew it, I gave her 3 chances to give me the medications I need. She wouldn't even give me my insulin.
February 29, 2024Steven F.Verified patient
Doctor listened to my concerns . She gave me options and explained treatment that I was able to understand.
July 22, 2023Andrea R.Verified patient
Great office staff very thorough and communicated very well. Great experience overall.
January 22, 2025Kenneth L.Verified patient
All around great office very clean nice staff and the doctor really listened to me and helped me out.
August 31, 2023Manuel C.Verified patient
She got right to the point, didn't beat around the bush. Bluntly honest, which is appreciated
August 6, 2024KEVIN W.Verified patient
quick checkup while still taking the time to address my questions/concerns.
November 16, 2023Derek W.Verified patient
Thank you for allowing me to feel heard and addressing all my concerns.
December 18, 2023Erica D.Verified patient
Very friendly easy going appointment. I felt very heard
October 14, 2024Sarah R.Verified patient
She was not able to help me, so I need to find a doctor who can.
September 14, 2023Steven F.Verified patient
friendly staff that moved quickly and made my experience great!
October 27, 2023Zachary A.Verified patient
The staff was great but I did see a different practitioner.
March 20, 2024Brooke T.Verified patient
MD is well educated and knowledgeable. Would recommend
July 3, 2024Arcelia M.Verified patient
I was searching on Zocdoc for a specialist in another area and Zocdoc pointed me toward this office, which was surprising once I got there as this is a general practitioner office. But the visit was extremely helpful and they pointed me in the right direction for the specialist referral where my own GP told me to find them myself and the advice from the GP I did see was very helpful. It actually has made me think about switching to this provider!
June 9, 2026Benjamin L.Verified patient
I had a very frustrating experience and would not recommend this office. My first visit involved a 45+ minute wait. When I returned for a Pap smear, I was told they had no kits and had to reschedule after I had already driven a long distance.
For my follow-up, I was scheduled for a 10:00 AM call to review results. No one called. After I followed up, I was asked to move to 11:45 AM—again, no call. I called multiple times, was told I’d get a call back, and never did. Later, I was told they had called me before 12:00 PM, which was not true. Another staff member admitted I was scheduled on a day they don’t even offer telehealth.
Being told something untrue was unacceptable. After being placed on hold and hung up on, I finally got my results. I cancelled all future appointments. This office felt disorganized and dismissive of my time.
Diana A.Verified patient
This was more of an emergency appointment for me which I wasn’t able to see the doctor I scheduled with due to her own emergency which is fine. My insurance problems aren’t their fault with the outcome of the appointment, but waiting over an hour past my appointment time after arriving 20 min early and not getting a great outcome all together was rough.
November 18, 2025Initials hidden
Always a good experience
November 3, 2025Sandra H.Verified patient
When I searched for a provider who would administer cortisone injections, this doctor's name was the first to appear. After waiting approx. 45 minutes, I was informed that this clinic was not equipped to provide cortisone injections.
October 7, 2025Carlos G M.Verified patient
I felt a little rushed and the communication was un-clear. I was “told” my results but we didn’t go through them. I was not sure why I was prescribed something and then the woman upfront told me that they did go over it. It was frustrating because I felt rushed and confused and when asked for clarity I was met with irritation from the staff.
October 6, 2025Ashley C.Verified patient
Super friendly staff and overall good experience
March 19, 2025Izamar S.Verified patient
I did not see the doctor instead I saw the nurse. I NEVER saw the doctor and don't even know if they work there. I waited 1 hour for the appointment and 40 minutes in they told me to fill out paperwork. The office was over crowded, no place to sit. They did not address all my health concerns and told me to come back in 2 weeks. I will not be coming back.
Initials hidden
I value the importance of my yearly physical, my experience was disappointed due to several shortcomings in the care provided.
1. Front Desk Experience: Upon arrival, the front desk staff did not verify my identity, which is a standard and important practice. This raised concerns about patient safety and privacy.
2. Quality of the Examination: During my appointment, the doctor did not perform basic checks typically associated with a physical, such as listening to my heart, checking my ears, or examining my throat. These are fundamental components of a thorough examination, and their omission felt neglectful.
3. Preparation: Despite filling out all the required forms before my appointment, it was apparent that my information had not been reviewed beforehand. This gave me the impression that my health concerns were not given adequate attention.
I believe that these issues could be addressed with better communication, more thorough preparation, and adherence to standard medical.
January 6, 2025Carmen A.Verified patient
I did not get the doctor presented here, just another doctor at this doctor's clinic. Dr. Tracy was nice, but she could not properly order my prescriptions with my pharmacy (CVS) and so now I'm out of medication I urgently need to get refilled, and it looks like I need to find another doctor to do it.
November 18, 2024James E.Verified patient
A good place to go
October 24, 2024Ana C.Verified patient
Unfriendly staff. Didn’t even go over filled forms before appointment and ended up sending me home without seeing the doctor because they didn’t accept my insurance
October 7, 2024Initials hidden
I was seen by the NP name Tracy which I had no complaints with her. Tracy was a great listener I was seen by her twice. I did not see the doctor until I asked for paperwork to be signed. Tracy and the doctor enter the room and the doctor began to question me. I had a few different feelings all at the same time. As she talking to me I felt insulted, slander to my character and the last words that came out her mouth before walking out the door “you can find another doctor if you want ”. Wow I was so shocked it took me a moment to understand that I guess I just walk out now. I was in the middle of getting a referral to get an MRI done with Tracy but I walk out because I felt that this doctor excuse me as a patient. I really needed the MRI done that was important to me and finding out what is causing the pain. I can’t say if the doctor actually see her patients if not it’s probably best. I would not recommend this doctor to anyone.
September 28, 2024Heidi T.Verified patient
I did not see the doctor I choose online ,but her partner NP ,Tracy l, was very detailed,friendly, professional, and listened to my concerns. My first time was very streamlined with insurance,copay,and paperwork. I got right in.
August 8, 2024Fleurettes D.Verified patient
I book my appointment for the same day and was able to get seen by the doctor and got my issues addressed I had never use this service before, I can Honestly recommend this Website. They help me right away.
August 6, 2024Sandy G.Verified patient
She is a very nice Dr. very knowledgeable and listened to my concerns. She made me feel comfortable along with the other staff as well l.
August 1, 2024Amsalé D.Verified patient
She referred me to several doctors or labs for tests and told me to call and make appointments. It would have been nice if their office set up the appointments for me.
Initials hidden
It was a great visit! It did take a little long in the waiting room tho and I didn’t see the doctor I booked on here at all. I saw another one; she was wonderful, she listened and I felt that she cared… those were the only downfalls for me.
Initials hidden
Quick painless visit, Dr. Ashouri diagnosed my problem, got me on the right medication and I am back to normal now a week later.
July 9, 2024Christopher O.Verified patient
I wouldn’t go back. I was forgotten in the room.
July 1, 2024Initials hidden
Unable to pick up prescriptions because the orders were improperly order and the dosage was too high. Pharmacy would not fill prescriptions because dosage went against proper guidelines.
April 10, 2026Nicholas S.Verified patient
This place was clean nice the staff were very friendly and funny joking around and the Nurses practitioner was amazing funny and very informational
March 21, 2026William B.Verified patient
The office itself was okay. It was the surrounding area that was not very nice. I was standing outside the office because they were closed for lunch. My appointment was at 1:00. One of the staff members came in did not speak to me. Did not look at me. When we entered the office. She went around to the front desk and she asked me did I have an appointment. She never greeted me. I said I did have an appointment. The next words out of her mouth was, "well. They should have told you" When I asked her what was she talking about. She said that they should have called me and told me that the provider had a family emergency. I turned and walked out the clinic without listening to anything else. Once I got to my car I called to speak to the manager because I did not receive phone calls or any emails from this office letting me know that the appointment was canceled. I was very disappointed because I'm a diabetic and I have not seen the doctor in 18 months.
January 18, 2026REGINA B.Verified patient
Not at this time, I am a new patient.
I will come back in a few months.
April 15, 2025Yvonne M.Verified patient
Fantastic from start to finish. Wonderful communication and no waiting.
RGVerified patient
The beginning was not great but Ms Tracey was great
April 9, 2025Roshaun A.Verified patient
Very good! Tracy is very friendly & kind, easy to talk to.
KGVerified patient
Excellent service, professional, warm and welcoming.
BHVerified patient
Very friendly staff and a very accommodating doctor! I came in for an annual check up and per the app was told that I was there for a physical. But I was helped regardless of the miscommunication with the app and I really appreciated that because I came not too long after work and I was up early and really tired.
June 16, 2026Akilah C.Verified patient
This was the first doctor who truly listened and took my concerns seriously. She was kind, thorough, and took the time to explain everything while ordering the appropriate labs to investigate further. I left feeling heard and hopeful. Highly recommend.
April 18, 2026sofia C.Verified patient
Everyone was very nice but the provider rushed through the entire process. She said everything was “normal” for every concern I voiced, without asking any follow up questions. She was in the room for less than 7 minutes.
Initials hidden
Happy
December 10, 2025Gary L.Verified patient
Tracy was lovely and understood natural healing, which is important to me. I waited 45 minutes and the office is old school. I wasn’t comfortable in the waiting room. People were crammed in like sardines. However the medical service was wonderful and the girls friendly.
August 18, 2025Elyce M.Verified patient
Very friendly staff ! Super nice care provider ! Even cleaned my ears and was very nice to my daughter . Very communicative and understanding and very caring
August 7, 2024imani R.Verified patient
Quick & efficient
CZVerified patient
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