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VistaSite EyeCare

Optometrist3582 Broadway, New York, NY
4.69

Patient reviews

All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.69
Wait time
4.22
Bedside manner
4.67
Insurances accepted
99% of patients have successfully booked with these insurances
Aetna
BlueCross BlueShield
Cigna
Davis Vision
Emblem Health
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Scheduling details

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Available appointments
All provider availabilityAll provider availability
Today, Apr 4 – Fri, Apr 17
Insurances accepted
99% of patients have successfully booked with these insurances
Aetna
BlueCross BlueShield
Cigna
Davis Vision
Emblem Health
1 office location
VistaSite EyeCare
3582 Broadway, New York, NY 10031
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Patient reviews

All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.69
Wait time
4.22
Bedside manner
4.67
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Your trust is our top concern, so providers can't pay to alter or remove reviews. We also don't publish reviews that contain any private patient health information. Learn more here
61 reviews
Most relevant
She was kind and showed she really cared about eye health! The wait wasn’t long!
Verified patient
The staff was professional and friendly. Made you feel very comfortable
Verified patient
The doctor was very nice and the staff was amazing
Verified patient
Very knowledgeable and listened to my concerns and provided clear solutions and recommendations for my eye care. The staff were incredibly friendly and they were playing Bad Bunny in the lobby so what’s not to love!
Verified patient
Great and She took her time..
Verified patient
My appointment went great and Dr. Saa was very down-to-earth. I’m looking forward to my next appointment even with it being a year out.
Verified patient
The doctor was knowledgeable and thorough . Unfortunately, my experience after the appointment was frustrating. I did not receive my prescription at the visit, and obtaining it afterward required multiple calls with inconsistent and inaccurate information. I was told at different times that I had to come in person, call back later, or that my prescription could not be shared by phone or email but could only be sent by fax due to HIPAA —that is legally incorrect. When I asked for help accessing the patient portal, the associate seemed uninformed and showed little urgency. I was also not provided with a proper invoice, only a carbon copy of a sales order that cannot be used for insurance reimbursement. Failure to provide my prescription at the time of the exam and the barriers placed on accessing it afterward are inconsistent with the FTC Eyeglass Rule. The lack of modern systems and professional follow-up overshadowed the positive aspects of the visit. I will not be returning.
Verified patient
The optician was great she explained everything and my options. The technicians seemed inexperienced, unorganized, unprofessional. I didn't like the office, the service is typical of what you expect based on its location and the community it serves; unfortunately.
Verified patient
They stand for money
Verified patient
She was incredible! She explained everything, was honest and candid in her explanations, and was super relatable. My primary issues with my last optometrist were constant upselling, overcharging for copays, and it took so many probing questions to get to the root of her recommendations. Dr. Saa was the opposite in the best way.
Verified patient
The doc was super knowledgeable and took time to answer all my questions. The staff was friendly and efficient. The office was clean and well organized. Wait time was short.
Verified patient
The doctor was really great amd knowledgeable about my condition. I was very satisfied with her level of interest and engagement in my medical condition, and gave me answers and course of actions that are beyond satisfactory. However the wait was too long provided the reason for my visit was primarily for pain. My appointment was at 4:30. I arrived at 4 pm. Was not seen before 5:30 and no explanation was given.
Verified patient
The doctors office was very professional but friendly. The doctor was very knowledgeable. There was a mix up with the type of appt contacts vs glasses but it was easily fixed. The only negative was that I waited 40 minutes to see the doctor. I will definitely continue to see this optometrist.
Verified patient
Everyone was friendly and professional. The front desk staff is super friendly and helpful. He didn’t shove name brand down my throat showed me what insurance would cover he even picked out a pair that was flattering and was not to expensive. The doctor listened to my concerns and explained everything that was done and what I need for my eyes.
Verified patient
Dr Saa was excellent . Front staff was kind and helpful, check in was quick. I left there happy with my new contact lenses and the doctor prescribed me drops to help with my allergies and dry eyes! Highly recommend
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