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Qualifications and Experience
Dr. Lano is Board Certified by the American Board of Otolaryngology, which serves the specialty of Otolaryngology -- Head and Neck Surgery. He is also certified as a Diplomate, American Board of Otolaryngology in Sleep Medicine. He is a Fellow of the American Academy of Otolaryngic Allergy. He is a Fellow the American College of Surgeons. He is a member of the American Academy of Facial Plastic and Reconstructive Surgeons. Dr. Lano completed residency training at Vanderbilt University Medical Center in Nashville, Tennessee. There he completed two years of general surgery training followed by four years of otolaryngology/head and neck surgery. Dr. Lano completed medical school at Baylor College of Medicine in Houston. He received a Bachelor of Science degree from the University of Texas in Austin.
Verified Patient Reviews
Personable and friendly.
One of the ladies in the front window needs to work on her customer service. Made me feel like i was just an annoyance. The lady that checked me in was not very friendly. She needs to realize she is the face of the office and patients will judge the facility by that. Everyone else was wonderful. The lady that checked me out can teach her a thing or two.
Entire staff with which I interacted was exceptionally professional and competent. Moreover, the specialists showed concern and dedication to solving my needs in an expedited and caring manner. I was impressed.
Dr. Lano is a dedicated professional. He is easy to talk to and an asset to his profession.
Dawn was kind, patient and very knowledgeable.
Dr. Lano has done surgeries for both my boys and my husband and having adenoids removed has made a world of difference. My husband gets his allergy serum from Dr. Lano's office as well. He is a great ENT and I have complete confidence in him with my young boys. He's very good in dealing with the quirks of young kids. He's very friendly and informative.
I thought the nurses were right on top of what we wanted to do & I am very happy with Dr. Lano & his nursing staff & their friendliness!
Christus Santa Rosa PASC New Braunfels had me all prepped and ready for Dr. Lano, the whole team worked well together. Dr. Lano went over procedure again with me and described the process again. Understood procedure went twice as long as expected but glad it was completed. Feeling great. my thanks to all the teams involved. I am greatful.
Dr and his staff very friendly, took care of my needs right away. I left with a plan in place.
Very professional, courteous and friendly. Highly recommend.
Overall very happy except the wait time.
Dr. Lano is totally professional, caring, thorough, and kind. As I have seen him for very serious treatment and surgery, I trust my life to him, and have the greatest respect for him.
This was my first visit to Dr. Lano. Amazing change from ENT physician I had seen in the past. He and his staff were outstanding. I couldn't stop talking to my husband about it after our visit. Dr. Lano will be my doctor for allergies and any other ENT problem from now on!!
I had a great experience with the entire staff. Each and everyone were very professional and helpful and caring.
Each step was outstanding and he was very concerned with my comfort.
He is extremely helpful and very knowledgeable! He also seems to be a very kind and caring person :-)
This was a follow-up to surgery on June 20. I am thrilled to say that for the first time in a long time, I don't have a sinus infection. And I can breathe freely from both nostrils. This makes so happy. Thank you Dr. Lano.
Great doctor. Good clinlc staff
Heather was very attentive and has a wonderful bedside manner. Dr Beck was awesome as well.
Very professional and courteous staff
The PA was very helpful and very informative. The doctor basically just comes in and does exam and gives you 5 min to let you know what he detects and then he leaves. The PA just really does it all.
Very professional and efficient.
Dr Lano took the time to answer my questions and everyone, starting with the receptionist was sincere and professional. I would highly recommend Dr Lano.
Very thorough, attentive to my concerns, made me feel very at ease talking to him and he didn't rush me as well. Ordered further testing to put my mind at ease and get to the root of the problem. I was very happy and impressed.
Dr. Lano and his entire staff were very professional and accommodating. I was very pleased with the care and service I received.
Dr. Lano is very down to earth and very easy to talk to.
This was my first appointment and I found Dr. Lano very professional and informational. His assistant was very cordial and knowledgeable also. All his staff was extremely helpful and it was very much appreciated.
Dr Lano was very professional. His examination was thorough and was done on a timely basis. Location was easy to find. I would recommend to friends. Front office staff was very friendly and welcoming.
Yesterday, Dr Lano performed an extensive sinus surgery on me in Dr Cockerill's absence. Prior to the surgery, Dr Lano thoroughly explained the procedures he would be performing to my husband and I and took time to answer all of our questions. He exhibited a very caring, and calm bedside manner, which was reassuring. Today is the day after my surgery and I actually feel pretty good! I am extremely blessed that I have found two high quality ENT's right here in New Braunfels, Dr Cockerill and Dr Lano. I would highly recommend either physican to anyone without hesitation or any reservations!
I thought the tech was so sweet and amazing . I had a CT so she is the only person I encountered but she was very kind. Thank you .
That new scanning machine is amazing.
Easy to get in, thurough exam, compassionate staff and doctors. I've been seeing Dr. Lano for 13 years and have never been disappointed.
All the staff was very nice. Dr Lano was kind and gentle. Procedure went smoothly.
Dr. Lano gave me the results of an ultrasound that I had received and he answered all questions for me. He put my mind at ease and I appreciate that he didn't rush and explained everything thoroughly! Thank you Dr. Lano.
Dr Lano is one of the best Doctors I have ever dealt with. He is easy to talk to and yet very professional. I would highly recommend him to anyone in need of an ENT Doctor.
The most awesome people work here and customere service is high ranked in this facility.
I thought he was very professional and thorough. I look forward to getting my allergies tested.
He was able to fix my problem and I am able to breathe through my nose.
I was blown away! The doctor, professional and office personal were so wonderful to deal with. I felt like the doctor was not in a hurry, he was very detailed in his examination. He explained everything to me before he did anything. He took great care to make sure all my questions were answered and the PA was EXCELLENT!!!! I have never been to a specialist that treated me with such care. I HIGHLY recommend this office!
Very personable and addresses your problems.
Everyone was very nice and helpful.
Ms. Dawn was great ! Had a lot of information.
Everyone was very nice and helpful. In waiting room for about 5 minutes..Dr.Lano explained everything. I would recomend Dr. Lano.
Went very well
Fantastic experience. Minor invasive experience much more pleasant than last ENT Dr. Highly recommend.
Dr. Lano is my favorite doctor. I always have a pleasant experience there. He also has an excellent staff.
Polite, caring, professional, friendly
Dr Lano was right there and took great care of me. I truly appreciate his prompt service.
Today's visit was smooth and professional from front desk to time with the Doctor. I thank Dr Lano for his thorough and thoughtful examination and his responses to my questions. He was generous with his time and clear in his medical explanations and advice.
Dr. Lano has always taken excellent care of our medical needs.
I'm very happy and pleased with Dr.Lano the care and time he took to explain everything he was doing i would highly recommend Dr.Lano.
He is one of the most personable and caring Doctors that I have ever dealt with. I would highly recommend him to anyone in need of an ENT Doctor.
Dr. Lano really is the best! I know that he really cares about my health, and takes whatever time is needed during my appointment, to answer questions, do additional procedures, talk with other doctors, or reassure me about my case. He is one of the most caring physicians I have ever encountered!
Dr. Lano is the best! His bedside manner is very calming. All of his staff are also warm and welcoming. He was able to figure out what was going on with me after the first 3 docs failed. When I needed an unanticipated scan, they made time to get it done when I was there and didn't have to come back for a second visit.
I was very happy with the outcome of the visit and Dr Lano's recommendation.
My experience @Dr. Lano was great. He took time to explain everything. Most important were his Nurses. They were wonderful. It was the best Doctor appointment I've had. Thanks, Larry
Very please with my concerns and took time to answer my questions. - Nancy P.
My visit was for allergy testing with Stephanie Garza, RN. It went very well. She explained everything thoroughly both before and after. Then we discussed my options and a treatment plan. There was no real discomfort and Ms. Garza definitely knew what she was doing. Very pleased.
The staff was attentive, greeted you as you entered and very professional. The nurse did his job well and Dr.Lano very pleasant and did a complete examination at my new patient consultation. I found him to be interested in his patient and wanting to deliver care to the best of his ability.
Very thorough explanation of options and risks
Dr. Lano and his staff are concerned about me, and listen to me, which is something very special in a physician. I appreciate the time he takes to pay attention to my input.
Dr. Lano is amazing! He's incredibly thorough and meticulous and does incredible work!
I was referred to an ENT with possible Eustachian tube issues, and all Dr. Llano kept saying was surgery. They kept referring to "pain", and I repeatedly said that I didn't have any pain. He kept pushing surgery (multiple times) and when I asked for info on said surgery they didn't have any. About 5 minutes later, a nurse walked into the room with a paper that had info on the surgery. They tried to pass it off saying they found it filed away, but they had created a word document and printed it out. The paper was still warm, and the Dr. had clearly never seen it - he only read out what was in bold. Something else I did not like was that they kept leaving the doors open to my room. Other patients were walking by and looking in and could hear everything that was said. It made me very uncomfortable. It turns out it has nothing to do with my Eustachian tubes, but it was a side effect of reflux. I wouldn't waste time or money going to see him.
Terrific doctor. Best in the business.
Dr. Lano took his time talking to me about my medical reason i was there for and ibleft very pleased with Dr. Lano's result i recommend Dr.Lano to any one needing to see a ENT .
My family has been seeing Dr. Lano and Dr. Beck for over ten years, for allergies, infections, various weird ear things, hearing testing, and surgeries. Sometimes there's a wait, but it's worth it. We've never had an issue or delay with prescriptions or insurance paperwork. The docs and office staff are friendly, kind, and excellent at their jobs.
He was very clear and thorough about the procedure and what I could expect. I could not have asked for a better doctor or a more pleasant experience!
I love Dr. Lano! He takes the time to explain everything! He is thorough and thoughtful. I feel very well cared for when I leave his office. Everyone is courteous and efficient, and his office is run very professionally.
I felt like he double checked everything and really thought about the best thing moving forward for me would be. The rest of the staff was great too.
Very informative and professional.
He is a wonderful doctor. So patient, and so very good at explaining everything that is happening.
I thought my visit was great, he was very thorough. Explained things very clearly and I didn't feel my appt was rushed at all. He and his whole staff was great. Will definitely name drop to anyone that needs an ENT.
He answered all my questions and gave me a thorough examination and I was satisfied with everything he did.
Dr Lano is an outstanding people person. He listens carefully and offers helpful comments. It is a pleasure having Dr. Lano as my ENT doctor. I would not hesitate to recommend him to anyone needing an ENT Doctor.
Dr Lano was great and was very good with my 2 year old daughter!
Met my expectations and answered my question.
Great doctor. Gets right down to business and explains everything he does. And he makes you feel comfortable about every procedure
Listed to questions and concerns. Helpful in trying to solve the health issue.
Dr Lano and staff are considerate, knowledgeable, and professional. With minimal discomfort, Dr. Lano resolved my nose bleed problem during a short office visit.
All issues and questions were addressed in a thorough and professional manner. Concern for patients' welfare is excellent.
Dr. Kano and his team are very professional and very caring. I would recommend them to anyone in need of ENT services or procedures .
Dr. Lano was very professional and explained today's procedure thoroughly.
My daughter saw the nurse practitioner. She was so respectful and patient with my daughter. She was amazing and 5 stars isn't enough for her!
Excellent office visits with Dr. Lano and his PA, Heidi! They explain procedures well and listen to questions, answering them promptly and completely. When I requested a referral, it was immediately provided. His office staff is pleasant and accommodating - and seems totally efficient! I feel confident and assured of excellent healthcare as a patient of Dr. Lano.
I was called to go to the examination room within 10 minutes of my check-in time. I was treated courteously and professionally yet with a sense of humor as well. I was very comfortable with the visit and the expertise with which I was treated. I would, and already have recommended Dr. Charles Lano to my closest friends and family members, as I have been one of his patients for many years.
I was very pleased dr. Seemed nice enough and great bedside manner super excited to get treatment now
Dr. Lano Was very nice.Would recommend him to everyone.
Very professional and Heather was excellent as well. Totally pleased.
This was my second visit with Dr. Lano, the first being a couple of years ago. That is the reason I returned because I felt like he is extremely knowledgeable and does not rush through your time with him. He is very thorough and keeps his staff informed of his evaluation and decisions. He also shows respect for his staff and values their input.
This was our first time to see Dr Lano. We will be back! He and his staff were great, patient and friendly. I have 3 kids and we are always a little hectic coming into a doctors office. My 2 year old can be loud and hyper (like any 2 year old). The staff was sweet and understanding.
Dr Lano was excellent. He also had 2 associates in the room to discuss my issues! He was very thorough and I am very satisfied with my visit! The office is very efficient and pleasant!
Dr Lano performed a thorough exam and took the time to check up on me during my hearing test. He's very knowledgable and gives good advice.
It was great as usual, the wait time was a little long, I was about 30 minutes after my scheduled time before I was seen.
Thank you to dr. Llano and all the staff who made me and my precious 2 year old feel extremely comfortable! God bless you all
Outstanding Practice, both Professionals & Front Office...
Thorough exam. Showed concern for my problem.
Always attentive and answered any questions I had about my 3 kiddos. Always with a smile!
Staff was kind and pleasant , happy and friendly. Dr Lano was quick efficient and suggest full
My visit with Dr. Lano was great. Everything went well. My surgery incision is healing well. He examined the incision thoroughly. Dr. Lano answered all my questions. He told me to continue with the antibiotic cream and would see me in two weeks for a follow-up visit. Very happy and satisfied. Staff were very courteous and I was seen quickly. Thank You for the great experience.
He is an excellent physician who really knows what he is doing and takes the time to educate the patient.
No wait and very friendly and professional staff
He's very knowledgeable, very approachable. I highly recommend him
Extremely professional in all aspects of my surgical needs and follow through.
a good experience from start to finish
Dr. Lano is still working with me trying to help find the cause of my sinus /allergy problems. He is very patient and helpful.
I came in after dealing with an issue for quite awhile. I was treated in a personable and professional manner at the reception area. That is huge in my opinion. I realize that at these kinds of offices there could be unexpected situations come up with patients so I am always willing to have to wait if that happens. I got in on my appointment time, was seen right away by the nurse and then when the doctor came in; I could tell he had read what I wrote on the form I had filled out. We talked about my situation and he told me step by step what he was going to do, explaining things along the way. His nurse was great and the doctor himself was very calming and professional and created a very comfortable atmosphere. I wish I had gone in sooner to take care of my problem, I am just glad I finally did!
I like the atmosphere in the office. Peaceful and calm. He showed concerned and asked me questions. Good visit!
I was very pleased with Dr. Lano. He reviewed my current and past sinus problems, checked my sinuses, removed some ear wax, set up an appointment for an MRI and a return visit. He also ordered a nasal spray that should be very helpful. I felt that the visit was a very positive one.
I was a patient with another local ENT for 2 years, with multiple visits, to resolve a chronic nosebleed problem. Dr Lano cured my problem within about 15 minutes of my first visit with him.
It was very professional.
Everyone treated me with care and were very professional.
I had allergy testing done with Nurse Dawn. She is great ~ very professional, knowledgeable, and friendly. Highly recommend.
Had multiple concerns and he addressed them all.
Dr. Lano is very professional and very personable. I don't write reviews of M.D.'s very often, but in Dr. Lano's case I will make the exception. I drove all the way from San Antonio, where we have our own medical center, because of the great referral from a family friend who was diagnosed with cancer that was found by Dr. Lano. He is quik to the point, has a steady hand, and cheerful. Great staff who are quick to answer your questions or concerns. Thanks Dr. Lano and staff!! John G
Great except for the wait time.
quick, courteous, professional
What a terrible experience!! After a 50 minute wait in the exam room it took more than 10 minutes for the staff just to find my records. All of this was just to obtain an Rx for a CPAP mask. After obtaining the Rx I went to the medical provider who advised that the Rx was for a complete CPAP unit; not for the mask as I had requested. WHAT A FIASCO!!! NEVER AGAIN.
Felt comfortable with Dr. Lano. Office staff was friendly and helpful. Wait time to see Dr. Lano was unsatisfactory.
Waited 40 minutes AFTER my appointment before seeing Dr Lano.
I really liked Dr Lano, He was friendly and took his time in explaining my condition to me.He gave me time to ask my questions and answered my concerns.
Entire staff pleasant & helpful. Like the doctor explaining of what he was doing, as did Hiedi
He was very thorough and explained some options to help my sleep apnea.
very quick and professional service. I was treated with a lot of respect and my questions were answered without rushing feeling. During procedure Dr. Lano asked multiple times about my pain, my well being etc. I am very satisfied with the service. Recovering home right now with not much pain at all. Granted, I still took pain killers anyways
Always personable & professional! As an RN with 35 years practice, I am very choosy in my selection of physicians. From the first visit, I knew that Dr. Lano was exceptional and I plan on staying with him!
Very happy with hima and his staff. I will highly recommend him.
well informed and he listens to you
Very personable. Like him very much
Dr. Lano is a great surgeon and I would recommend him to all who need his specialty services. Great office staff, friendly and courteous. Thank you for your excellent care. OH
Dr. Charles Lano is a excellent doctor and I will recommend Dr. Lano to everyone in South texas. Great job taking care of our son's ear.
Compassion was not a part of this doctor's "real world" in my treatment.
You and your staff are always very helpful. Very kind.
We appreciated his professionalism.
Knowledgeable an professional staff, as well as Dr. Lano. Nice, clean facility. First visit went OK.
Very caring, compassionate, and friendly while remaining highly competent. Great experience!
VERY ATTENTATIVE , THOROUGH, AND HUMBLE. NEED MORE DOCTORS LIKE HIM. VERY BUSY MAN, BUT HE TAKES THE TIME. HE HAS AN AWESOME STAFF. HOPE ALL HAVE A GREAT HOLIDAYS!!!!! THANK YOU
Very professional, very friendly. Great doctor, great staff, and I'm breathing much better!
Great as always
The doc is a great guy...easy going and easy to talk to. Very knowledgeable yet puts you at ease when discussing health matters. The entire staff is welcoming, proficient, and you can tell they enjoy what they do.
Dr. Lano has been our family's ENT for over a decade. He's seen us for everything from hearing loss exams, nasal surgeries, and sinus issues. We have complete confidence in him and his staff and in his audiologist Dr. Beck.
Very personable and very clear about treatment options. His PA is also very thorough, friendly, and highly competent.
This was my very first visit with Dr. Lano.This very first one, has made me make up my mind that it will not be my last. With such tremendous staff, and the knowledge that I was getting back from Dr. Lano, made me feel very satisfied. "Keep up the great work, as this is the world of competiton, so the only thing left would be Customer Service, and this office surely has it" !!! Love this DOC!
Dr Lano is a super nice guy, very friendly and professional. I was very pleased with my first visit there and greatly appreciate his words of wisdom. Definitely recommend him for your ENT needs!
Dr. Lano and his staff were friendly and professional. I. Would recommend this doctor and his staff to anyone.
It was great
Outstanding as usual.
I was very happy with the visit and impressed with the way he educated me. He took time and he listened to me and asked what I wanted. Would definitely refer patients to him. Thank you Dr. Lano!!
Friendly, non-rushing, makes you feel at ease. A satisfying physician appointment.
Sr. Lano took wax out of my ear cannel so I could be able to hear better help with my balence and gave me a booster stir to help with my sinus aggregation/ my thanks Dr Lano and staff
VERY VERY GOOD" On 6 Oct I had an in office procedure, removed several small polyps from right nasal and one very large on above the palate. That procedure was a breeze, no post surgery pain at all. On 22 Oct I had a followup appointment. Results, everything was fine. I have to say that this experience nothing but the best, Dr. Lano and his entire Staff once you walk in the the door you are in the best of hands. I couldn't ask for better care.
He seems to be a caring Dr. Goes over what he is going to check and why. I was very satisfied with him.
I think he is very nice and will answer any questions you have.
As usual very professional.
My husband and felt very confident about my medical treatment. Dr. Lano is thorough in the explanation of procedures and provides time to ask and answer questions. His office staff is efficient and pleasant,
The doctor and staff were very professional and friendly.
It is always a pleasant experience.He makes you feel welcomed and he never seems to be in a rush.
Dr. Lano is great with my young son. He's about to be five and very well behaved but definitely high energy. He responded well to Dr. Lano and Dr. Lano had a great demeanor with him. He was able to get all the information he needed and do the full examination without my son being uncomfortable or unhappy. I really recommend him!
Very good results for my procedure with minimal down time. Dr. Lano is very good at describing both his procedure and follow on care. If necessary I will definitely return to him.
Dr. Lano and his staff were very friendly and certainly knew what they were doing. I have already made a follow-up appointment and would recommend him to others.
Nice office and friendly staff.
Dr Lano is awesome. Had a successful tonsillectomy, adenoidectomy plus endoscopic sinus surgery to repair a deviated septum. I recovered within a couple of weeks. Highly recommend Lano.
Very nice staff, professional and efficient.
Great group. Very pleased. Took awhile to see him but I'm sure there we're circumstances. Very happy.
My questions were answered completely and in an easy to understand manner.
Dr. Lano was recommendednby my PCP and proved t be a delightful suprise! He was personable, caring, very knowledgeable and professional! His office staff was friendly and very helpful, as well. As a retired RN with over 35 years of nursing practice, I am extremely particular regarding the physicians I see for my own health problems. Dr. Lano is truly among the very best I have seen!
Dr. Lano is very professional, yet friendly humorous. He teaches as he explains your problem. He also has the latest equipment for looking at your vocal chords, while you also see them on the computer. I was totally comfortable during this test.
The DR. was training a nurse practioner or young DR. so at first he was/seemed more interested in training this person than showing interest as to why I was there. After the awkward intro, I began to provide my symptoms and was stopped in mid sentence by the DR. commenting to the trainee and felt a bit slighted by this so I said "let me finish" and at that point he continued to listen. He then asked me if I had snoring issues, which I do but was not there to talk about snoring, and immediately gave me pamphlets for snoring so I again corrected him in saying "I am not here for snoring". The entire visit felt like he was more worried about training than the patient's needs and symptoms almost like I was a monkey in a cage...very impersonal, talking about me in 3rd person. On a positive note, he did get down to business and helped me understand the issues and causes of what I was experiencing. Once he gave me instruction and scheduled the next visit he was quickly off to the next patient without even a good by or closing note. He was professional and knowledgeable once he slowed down and dialed in. If your looking for lots of dialogue and a doctor that will wait til your completely finished with questions before he runs out than this is not your guy. However he may have had a bad day and I can understand that so I will give him the benefit of doubt and go back. I just hope he's a bit more personable and focused next visit.
Awesome as always
MY VISIT WITH DR LANO WAS OUTSTANDING. TO START WITH I ONLY WAITED LESS THAN TEN MINUTES AND HT CAUGHT MY EYE IN THE WAITING AREA WAS A BIBLE ON THE TABLE, THIS I HAVE NEVER SEEN BEFORE AND IM 85 YEARS YOUNG. I KNEW THEN I WAS IN GOOD CARE. IM LOOKING FORWARD FOR CARE. GIVE MY HIGHEST REGARDS TO EVERYONE I CAME IN CONTACT WITH.
He is the best,that it is just that we don't recommend people to any one,however if we were to recommend him,he would get five stars. he is a fine gentlemen,and my wife really likes him.
Good in all respects.
Dr. Lano is professional, knowledgeable, friendly and caring. Dr. Lano's staff follows his excellent example, so the overall experience is outstanding. Steve C.
He was prepared and discussed some options with me. We now have a plan
He is very professional and asking a lot of great questions.
I love Dr. Lano!!! He always helps me out with all my ear, nose, and throat problems. I had my tonsils removed from another ENT, and went back to Dr. Lano, because he actually talked and explained things to me. He is very sweet and compassionate for his patients.
He was very thorough! Left very happy with the results and recommendation.
Drs were amazing and explained everything to where I understood. Upon arrival I checked in and was told my appt was at 9, and was rudely asked if I had not revieved an email. I responded by saying my appt was at 930 and showed her my email that showed 930. No apology just commented on how they kept making mistakes. I was not impressed with her but the DR's made it right.
Very nice and quiet office with plenty of wait area. Welcoming staff and a caring doctor asking the right questions to solve my nasal issues - wished I would have gone a lot sooner.
Had a little wait but once I got in it was efficient.
He was efficient and pleasant. He removed the wax from my ears and made a follow up appointment for me in 6 months. He was very helpful.
First visit; will have recheck next week. Very pleased and think he will be able to help me with my allergy issues.
I like Dr. Lano....he and his staff are really personable, professional and really very nice every time I've had an appt. Dr. Lano is very honest and straight forward with me. Tells me exactly what the test show and tells me exactly what the next step is. He monitors my thyroid every six months to make sure there are no changes and always follows up with me. Sends me reminders of appts. so I never forget. When I ask him a question or if I'm concerned about my thyroid condition he always responds where I can understand every word he said she. He makes me feel comfortable and eases my worries. I will continue to see Dr. Lano as long as I have to. Thank You Dr. Lano and his staff.
A-OK with me. Enjoyed meeting him.
this place was nice and comfortable. also like staff there they are awesome. thank you.
Dr Lano gave me a rotor rotor job on my nose... I didn't feel a thing!
I think he is very good at what he does and cares about his patients.
Dr. Pano and his staff are very professional and kind. I did not mind the short wait time (due to being a new patient). I'd definitely recommend him to anyone else.
Friendly staff and doctors. I felt very comfortable and confident that I was getting the best of service and care.
It was a good visit. He was very knowledgeable about the procedure that would be taking place in the near future.
Very professional and knowledgeable. Takes the time to explain everything to you. Excellent care! Is up-to-date on the latest in his field.
My experience with Dr. Kano & his entire staff was very positive and I found them to be very patient, kind and professional. Ii always had quick responses to my phone calls. I wouldn't use anyone else for my ENT needs. Debra M
The front desk staff was not kind at all...no greetings nor a simple smile. As we processed paperwork the receptionist was not to happy. I asked her if there was an issue as to why she didn't want to help answer our questions and she snapped back...then the visit was a complete waste of time...Dr. Lano did not provide anything for our pain. 3 weeks counting with pain and we had to be treated unfairly and disregard as if our issues were untrue...thanks for your poor services all around.
They were very courteous and professional.
Dr. Lano is great. He is very thorough and will give you his honest opinion and is not hurt if you get a second opinion. He has been awesome with all three of my children and we trust him in his decision making when it comes to our babies. Much respect and most grateful!
We will be better able to evaluate Dr. Lano after we have seen him again.
Dr. Lano always explains very thoroughly and always explores all the options available for the patient. I have seen Dr.Lano before and he did a procedure that took care of my problem. The office is always very courteous and professional.
Quick, to the point. A get'r done kinda guy.
Dr Lano is a miracle performer! Everyone in his office is kind, helpful, and intelligent. I can breathe through my nose. AMAZING!
Dr. Lano is always thorough and informative yet attentive!
Excellent care and explanation of diagnosis and treatment.
Dr. Lano & the entire staff were very professional, pleasant & attentive!
Doctor did not engage me with eye contact very much.
He made me deal better.
Always attentive. Listens to his patients. Very good at explaining in layman's terms whatever procedure needs to be performed. A skilled physician and surgeon.
It went just as I wanted it to--received test results and we agreed on how to proceed from here.
He's the best
I had a great visit with Dr. Lano as usual. He is a great doctor.
This Godly family is amazingly intelligent, hard working, and ready to help you feel better! I'm blessed to be their patient.
Very impressed with Dr. Lano's knowledge, thoroughness and care. I came from another ENT that seemed to not want to dig deep to discover the issues that I am suffering from and that would have ultimately lead to some very serious issues if I would have not switched to Dr. Lano. I would highly recommend seeing him first before any ENT in New Braunfels.
He so friendly and concerned about your health issue
Excellent bedside manner. Told me exactly what he was doing during the procedure. It is obvious Dr. Plano's staff enjoy working for him and regard him as a knowledgeable, professional physician.
Very professional, thorough and friendly. Answered all my concerns. Would recommend if anyone is looking for a ENT specialist.
I always find Dr. Lano helpful and very informative about whatever my visit may be about. I have used him as my ENT for approx. 20 years.
My son's surgery went extremely quickly and smoothly and he recovered well. Dr. Lano was thorough and honest and professional and made me feel at ease during a stressful time.
Excellent treatment by both staff and Dr. Lano.
Dr. Lano was such a pleasure to work with. He was assuring and easily communicated the procedure and what was expected. Dr. Lano has a pleasant disposition. I would refer any family member or friend to see him.
My visit with Dr. Lano was very good. He took time to discuss things with me even though he was very busy, you could tell by the waiting room. I didn't mind waiting to see him because he did take his time with me and answered my questions and I didn't feel rushed. I would highly recommend Dr. Lano.
He was very professional and understanding. He was very caring and took time to answer questions. I would recommend him to anyone looking for an ENT.
A little bit of a long wait to see him, but thought he was a competent doctor.
bedside manner could be better, but treatment fixed my problem
A very pleasant experience. Very professional, knowledgeable with a great bedside manner. He took the time to explain ever procedure and his recommendation.
I would enthusiastically recommend Dr. Lano to anyone needing an ENT !!!!
Great Doctor, very helpful.
Dr. Lano was quite patient with my seven year old son. Dr. Lano engaged in conversation with my highly spirited son and listened to my son during the exam. He was very respectful.
Very thoughtful and informative.
I like Dr. Lano and his staff very much. He took the time to go over all my concerns, scheduled the surgery I needed and I am no at home recovering nicely. After recovery, I will also be going for Allergy Treatments. Loved the nursing staff, very knowlegable and friendly.
He talks to you in terms you can understand & answer's most questions.
Dr. Lano is a blessing! I appreciate Dr. Lano because he really cares about the well-being of his patients. He really listens to his patients and he is respectful and friendly. I highly recommend Dr. Lano.
Dr. Lano took the time to review everything with me without feeling rushed. I felt he took a genuine interest in me to explain everything
It was a great relief to know that my sinuses were clear and the infection was gone.
Dr. Lano was very knowledgable. Made me feel very comfortable and at ease. Explained everything thoroughly.
I have been pleased with the treatment I have received from Dr. Lano and his staff. Everyone is very professional and attentive. The office is very nice, orderly and very clean. I would recommend this MD.
Dr. Lano was very good in explaining everything well. Showed my husband and I pictures tried to explain everything in terms that we could understand. Did not pressure us into any quick decisions, gave us time to discuss it and return to him in six months, which I will do and most likely go forward with the surgery. I also did some research and at this point I really don't have very many options. He assured us that he does this type of procedure everyday and that millions of people have it done everyday. It's a fairly normal procedure that is done all the time. I trust his judgement and expertise. You have to trust your doctor with your health otherwise who can you trust.
Super helpful, solved my problem and explained the issue clearly. Great doctor, would definitely return!
He was honest and explained all my treatment options well. Told me what the next step would be. Depending on the outcome of the test I will see him again and discuss what needs to be done and set up a treatment plan. Very knowledgeable at what he does, he seemed to know I was nervous and tried to ease my mind. Answered all my questions and his staff were really helpful and courteous as well.
Had appointment confision. Wasn,t very clear on specifics of ailment.
Dr. Lano and his staff were all professional, courteous and I actually believe (after appointments with 3 other ENT's) that they have/will get to the bottom of my problem and get me breathing again.
He's really good. He caught my problems on the first vist.
Dr lano is great he does a great job figuring out why your not feeling good and treats it ! He has been my provider for a year and I wouldn't turn back ! I am glad I transferred in ! His staff are so awesome and caring as well ! I love them a lot !! Thank you Dr.Lano and staff !!!
explained in detail my condition and gave me some good literature regarding procedures available
Very personable and very professional.
Great Doc, personable, professional, caring, asked me 3 times if there was anything I needed, very pleased with my visit and treatment
Dr. Lano is always very considerate when it comes to reducing any pain I may have. He has helped me with my breathing problem more than any doctor I've ever seen.
Brief but informative. I trust him.
Dr. Lano did a thorough exam and assured me all was alright and that I didn't have anything to be concerned about. I will definitely return if I should develop any problems.
I have been very pleased with all my appointments with Dr. Lano
It was great except for the wait time.
Dr. Lano checked everything that could possibly be bothering Elizabeth. took his time. smiled and looked like he enjoys his job.
Dr Lano was very informative and professional!! Would refer anyone to him!!
Dr. Lano answer all questions and follows up with additional information. He is interested and invested in the patient's overall life. I am thankful to have referred to his care by my primary care physician. Joe Snyder
Very good with my young children. Helpful and knowledgeable. My boys will be getting their tonsils out by him next month.
Dr. Lano very professional, listened to what I had to say, recommended treatment to help with situations. His assistant was very professional as well. Felt very relaxed in his office. Thank you Dr. Lano and staff- well done
Very informative and offered options. Looking forward to my next visits to correct concerns
He was very kind and concerned w my ear condition.
Dr Lano rocks
Very thorough and easy to talk to
Was very much impressed with Dr but the waiting time was way to long,. We got there at 9:30 and filled out paper work then our appointment was for 10:00 which we did not get in until after 11:30 and it only took Dr. about 10 min to clean my ears and was sent on my way.
Grear, As always. Friendly, efficient staff.
Had a similar procedure done by another ENT several years ago. No comparison. Dr Lano procedure much smoother and no pain or distress at all. Highly recommend
Dr. Lano explained different options and answered questions. He seems like a caring doctor.
The visit was good. He assessed my situation and took action. I expect I will feel better in a couple of weeks.
Kind, professional and knowledgeable. Eased the anxiety I was having with the symptoms I was experiencing.
Dr. Lano is interested in his patients, listens to their concerns and shows great empathy. He is thorough, a non-alarmist and a great asset to his profession. SJW New Braunfels Tx.
was able to do everything right in office. stuck a scope down my nose to see my throat right in office without putting me to sleep
First time I ever had surgery and at 47 years of age it went smoothly. Close to perfect if I may say so. Thanks Dr. Lano.
I was very impressed with Doctor Lano. He was very professional, friendly, and personally made me feel like he has been my doctor for years, even though this was my first visit. Also, he has the nicest doctors office I've ever been in. I would (and will) recommend Dr. Lano to anyone looking for an Ear,Nose, and Throat Specialist.
Good visit, problem free, no concerns during procedure
Very Informative, very professional, understanding, listened to my concerns and pleasant demeanor.
He seemed very thorough with his examination and answered my questions. I just didn't get any help with my problem, though. I have this nagging throat clearing thing and he was able to examine my throat and sinuses and didn't find anything wrong structurally. Now I don't know what to do next.
he is thorough, knowledgeable, great personality..he's just so busy!
Very satisfied with his work. He is easy to talk to and never seems to be in a hurry.
You should not have to wait in a doctors office to be seen over an hour. If the doctor is running late maybe a phone call to come in at a later time would be nice. The doctor was very thorough and professional but he wasn't even aware that he was running late.
Explains what he is doing throughout examination or procedure. . Very kind .
Dr. Lano is very thorough. Makes sure you understand all that is going on.
follow up appt. answered alll my quesitons.
I had questions and I got answers. Very we'll explained.
Easy to talk to. He made me feel very confident about pinpointing my problem.
Very informative and thorough in his evaluation. Some suggestions to lead to easier breathing. Did not rush through appointment.
Went very well.
Very pleasant professional manner. Every thing was discussed that need to be. I was satisfied completely with my visit.
Doctor and staff very professional, compassionate and friendly.
Very professional. Explained everything in detail. The service personnel were excellent. The only negative was the long wait..
Dr. Lano is interested in addressing the root of the problems presented. He prefers to sequence the treatments to address the more serious problems first. I like his approach. He also informative and approachable.
Professional, knowledgeable, courteous, responsive to my needs. His staff reflects these same characteristics--I've come to expect the best possible care from Dr Lano and his team.
Awesome! Always kind, informative, compassionate, helpful, and caring.....A great physician!
Very professional. Very comforting as well.
Visit went smoothly! I like Dr. Lano. Very professional.
I trust his knowledge and recommendations for care.
He did well and was good at listening to my needs. So far he seems to be doing well at evaluating what needs to be tended to.
Great Doctor, has done wonders helping me.
Very personable. Takes the time to fully explain details in terms I could understand. Highly recommended.
Excellent a DR how listens and responds correctly, what more could you ask for!!!!!
I really enjoyed my visit with the doctor and his staff. He seemed very knowledgable and I was excited to think that I would finally have some relief from allergies, however months went by and after multiple attempts on my part, no one would return my calls or at least give me the medicine that was promised during my treatment plan. I would not recommend this office since they will not deliver on their promises.
I loved this office. the staff was amazing and said my name right! Little bit of a wait in the waiting room but was quickly seen when I was in the room.
Unacceptable. Their administration is awful. booked 6-8 clients all at the exact same time. Waited an hour and 10 minutes, out of time, gave up. The Doc seems very competent in the past, but this office admin is terrible.
He was very professional, organized, friendly and thorough.
sEEMS VERY NICE AND EFFICIENT.
He was very pleasant. His staff was friendly. He even had a new nurse & was patient with her, while showing her the ropes. That shows alot about his charachter. I look forward to seeing him & his staff again, soon. Tammi P. Smith
hes great he cares about me and takes time to fully examine and answer questions
Very professional, caring, highly skilled specialist in ENT field. Successfully treated me for sleep apnea & my wife for enlarged thyroid.
This was my first visit with Dr. Lano, and I was definitely pleased with everyone's professional and courteous manner. Dr. Lano was extremely thorough with questions, comments and exam. Medications were made available promptly, and I already feel better!
Excellent visit- professional and thorough exam, including the nurse's writeup. Dr. Lano answered all of my questions thoroughly, and addressed my concerns. BTW, the ZocDoc scheduling experience was great! It's nice to see available appointment slots anytime, after hours, etc., and receive the necessary new patient paperwork.
I think Dr. Lano is an excellent doctor; however, there is always a long wait before getting called into the examining room.
Very knowledgeable and up todate on latest. Office staff was great.
They told me before I got there to expect a wait, and there was, but there service was great. Highly recommended.