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Dr. Jenny Frances, MD

Pediatric Orthopedic Surgeon, Orthopedic Surgeon

Professional statement

I am a PEDIATRIC orthopedic surgeon in New York City, that also sees ADULTS for general orthopedic problems. I focus most of our work on the treatment plan and followup to optimize results. I take care of all types of orthopedic problems in children. These include scoliosis, hip dysplasia, pediatric fractures, sports injuries, perthes, slipped capital femoral epiphysis, benign bone and muscle tumors, clubfoot, leg length differences and limb deformities, both acquired and congenital. I believe in really listening to the child who is my patient, not only in order to make the correct diagnosis, but more importantly to understand better the child's personality and what needs to be understood for the individualized treatment recommendation to be effective. When you book an appointment on zocdoc I recommend that you are as specific as you can with the reason for the visit, and give details with regard to length of time of complaint, site and laterality, and if radiographs have been done already. As an orthopedist - most of our patients needs radiographs, which can make the visit take longer than you would expect. If you have had radiographs done previously and are able to bring those images (not just the report) please let us know when you are making the appointment. If not, we will likely send you for radiographs just before the visit or after the exam, depending on complaint, but definantly prior to giving treatment recommendations. Looking forward to meeting you and being of service!

In-network insurances

  • Aetna
  • Anthem Blue Cross
  • Anthem Blue Cross Blue Shield

Specialties

  • Orthopedic Surgeon
  • Pediatric Orthopedic Surgeon

Practice names

Hospital affiliations

  • Beth Israel Medical Center - Petrie Division
  • Lenox Hill Hospital
  • Nyack Hospital

Board certifications

  • American Board of Orthopaedic Surgery

Education and training

  • Medical School - Cornell University, Doctor of Medicine
  • State University of New York, Stony Brook University Medical Center, Residency in Orthopedic Surgery
  • Children's Hospital of Philadelphia, Fellowship in Pediatric Orthopedics

Zocdoc awards

Speedy response
Scheduling hero

Languages spoken

  • English

Provider's gender

Female

NPI number

1790931970

Office locations

Jenny Frances

303 2nd Ave, Suite 19

New York, NY 10003

Jenny Frances

130 East 77th St, 12th Floor

New York, NY 10075

Patient reviews
All reviews have been submitted by patients after seeing the provider. For more information, check out our Patient Knowledge Base.
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Dr. Frances is a good doctor. However, I think that there is hastiness about her practice that is problematic. The appointments always felt rushed and interrupted. So the explanations felt rushed. Ultimately, I think that the diagnosis andprescribed treatments were rushed. Diagnoses were sometimes contradictory from one visit to another--because they were rushed. I would love to recommend Dr. Frances, but I feel that until she cuts back on her patient load and spends time really focusing on the exam, reading of images, talking with the patient/family her divided attention will continue to result in poor care. We changed doctors and my child has made more progress in two months of care than in 6 months with Dr. Frances. This isn't an easy review to write, but I didn't follow my gut around how the visits were going and it resulted in a delayed recovery for my child.
Less than 3 months ago
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One of the worst medical experiences ever. She made us wait 75 mins and was rude when she arrived. She was disrespectful to my daughter (the patient) and refused to answer my questions. Finally, she told my 9 year old blackdaughter to think like Scarlet O’Hara from Gone with the Wind. What????
Less than 6 months ago
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Absolutely love Dr. Frances. She has treated my daughter for the last several years. Dr. Frances is kind, caring, professional and top-notch at her job. Perfect doctor for my daughter!
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She has been wonderful and we are glad we found her.
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She indeed is knowledgeable and was so patient and thorough in examining and getting my sons needs to be taken care of. I would recommend Dr. Fences to any parent.
Less than 1 year ago
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Fast excellent service and she has a great manner with small children!
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Great doctor and staff. Very knowledgeable and kind. She explained everything with detail and answered questions with patience and attention.
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Great visit. Quick to the point. Will return
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Dr Frances was pushy and insistent on a treatment plan that I later learned is outdated and ineffective. She tried to scare me into making a bad decision for my son. I would NEVER recommend her.
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It was a great experience, her team was fast and helpful.
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First of all, my appointment was reschedule to another day with less then 15 minutes to it. Second of all, I'm very frustrated because I'm new in this country, I was using my insurance for the first time, I told themthat, and I asked both the receptionists and the doctor for possible extra fees and they told me that wouldn't happen. I just received a very large bill for "the use of the hospital facilities" + another one for "radiology provider" - for 2 wrist x-rays that didn't show anything wrong so the doctor didn't know for sure what a have and I still in pain.
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My 12 year old son's ring fingers are missing their growth plates. She understood our issues and worked with us to go through different options. She was great and spent couple of hours with us
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It was okay. The Dr. had a busy day and we felt rushed in and out.
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It went very well she apologized wholeheartedly about the wait but all in all great visit great doctor
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Dr. Frances is incredible! She anticipated all of my concerns regarding my injury, and addressed them in a very calm and clear manner. The staff at her office works very quickly and efficiently as well. I came in having never beeninjured before, not knowing that I needed to come with x-rays as a new patient, and they immediately directed me to the x-ray center in the building. The whole process: getting x-rays, seeing Dr. Frances (which included a full body exam), and registering as a new patient took about 2 hours. She even had to patience to explain her diagnostic process from a teaching perspective to my boyfriend (who is a med student), and to myself (a pre-med). Hopefully I won't have to seek medical attention for another injury, but if I do, I will absolutely be seeing her again!
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She found out a fracture that emergency room couldn't. X-ray room is in the same building, so it's convenient.
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She is great with kids, really appreciated her playing with my 2-year-old and making her comfortable. She also avoids unnecessary procedures while being very attentive.
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Dr Frances was a delight. She talked about options for treating my injury, not prescriptions. It was my first visit and I very much look forward to returning!
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Great manner with small ones (mine is 15 months) and full focus on their wellbeing. Comes straight to the point and explains everything very well. Open to questions and takes her time.
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Dr. Frances is amazing and I would very strongly recommend her. She is great with kids of all ages! Very knowledgeable, great problem solver, will think outside the box and will work with your family to serve your child's needs bestboth near-term and long-term. Scheduling of an emergency appointment (same day) was accommodated. Her office staff is also very pleasant, helpful and professional.
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Great doc. Very friendly and helpful.
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Very nice straight forward
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Great personality! Comforting and knowledgeable. A great find for sure!!!!
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Excellent, explained well and answered questions
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Dr. Frances was very nice. I was pretty paranoid about walking on my ankle after I rolled it, but she helped me realize it wasn't as bad as I feared.
More than 1 year ago
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This was a strange appointment. The doctor left before my xrays were complete, the office assistant poorly explained how I was to obtain xrays and a wrist brace and instructed me to call a different number at a different time. I'venever had such a confusing outcome from a doctor's appointment. I didn't receive a printout with diagnosis or treatment - nothing. I wouldn't go back.
More than 1 year ago
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Dr Frances is both professional and emotionally intelligent; I highly recommend her.
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Great visit with Dr. Frances! She is expert in her field and has a very good way of explaining complicated issues in practical terms, with compassion and without condescension. She was extremely patient, answered all my questions, and emphasizedwhat I can do speed recovery and avoid issues in the future.
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The office was in disarray since the admin was out and it took a little while to get the proper documents together in order for me to get some x-rays down the hall.
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She was professional, easy going, and helpful. Thanks!
More than 1 year ago
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Less than 1 year ago
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Less than 1 year ago
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Less than 1 year ago
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Less than 1 year ago
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Less than 1 year ago
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Less than 1 year ago
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