This doctor has no availability on ZocDoc.
Qualifications and Experience
In 2010, Dr. Jesus Serrano moved to Florida bringing his over 30 years of medical experience to Genesis Medical Clinic. Here, along with the friendly staff of Genesis Medical Clinic, Dr. Jesus Serrano serves the Tampa and nearby University of South Florida communities when they need it the most. He provides long-term, comprehensive care of both common and complex illness of adolescents, adults and the elderly. Dr. Jesus Serrano is trained in the diagnosis and treatment of cancer, infections and diseases affecting the heart, blood, kidneys, joints, and digestive, respiratory and vascular systems. Dr. Jesus Serrano is licensed to practice in Florida, New Jersey, California and New York.
Verified Patient Reviews
First off, the doctor was great- very personable, kind, and nice. The staff, however, was atrocious. I booked an appointment and showed up early and filled out my additional paperwork, paid my copay, and was sitting and waiting for my appointment all of which occured before 15 minutes prior to my appointment. Upon asking why I hadn't been seen yet, 30 minutes AFTER my appointment, I was told there was "a new girl back there" and that I would be brought back soon afterwards, which was true. I waited an additional hour and a half (after only being brought into a room 30 minutes after my appointment), until I finally got annoyed and asked why I still wasn't seen. The nurses were sitting at their computers, the doctor wasn't seeing anyone, and I was told that the computer system was down. The nurse assumed that would be sufficient reasoning to wait even longer. I came back and asked 1) how long they expected it to be down, 2) why they hadn't communicated this from the beginning, and 3) why they didn't have a paper process to support the office in this kind of situation. The nurse expected I would be seen in 10 minutes to which I requested she can either guarantee that I see the doctor in that period of time or I would need a full refund. Upon basically escalating this situation, I was brought immediately to see the doctor. I was very upset about this appointment. I went in for a cough and cold symptoms and waited over 2 hours to be seen. This office had no paper process in case the system went down. I am an IT Consultant and was disappointed that they had such poor infrastructure in their office and I was also on vacation and needing to make a flight. It's ridiculous that the only way I was able to be seen was to point out how absurd it was that they were incapacitated when their system went down and that I had been forced to wait over two hours for something I could probably diagnose myself.
Ok the Doctor was very nice and I was happy with the treatment, but the front desk person didn't seem qualified. From what I could see there wasn't a single other person in the place and it took over 45min for me to see the Doctor. First off when I walked into the waiting area there was no one at the desk and it took 5min of standing there before a person came from the back to help me. Then it took her 40min+ to type in my insurance information. After that I really don't have any complaints. Hopefully the front desk worker was just having a bad day.
I set up an appointment through ZocDoc & was able to get in to see the doctor the very next day. At the doctors office, the wait was not bad at all. As soon as I finished my paperwork, I was called to the back in less than half an hour. Dr. Jesus Serrano, MD was very informative explaining everything he was thinking & doing, as well as what tests he was ordering & why. This was my first visit to him & I have to go back after my tests are done, but I would recommend him.
I Didn't like it i told them my problem and they laughed. I will never go back.
this doctor office was by far the worst experience I have ever had, I am still upset every time I think about it, the rudeness of his staff starting from the hello through out the whole experience and the unprofessionalism is unbelievable. they were supposed to fax papers to my job which is the whole purpose of my visit they never did, on top of that they lost my work papers and just like that told me they lost it and nothing I can do about it, sooooooooo rude, my blood work results were never given to me, I called three weeks many times to have one professional person a nurse or a doctor to call me about them to go over them with me, not once did any one call me back, and they are big liars. I am still almost a month later waiting for the doctor or the nurse to call me back, of course I will never hear from them because his front staff are afraid of what I may say to the doctor so they will never have him call me, I regret the minute I stepped a foot in this clinic, please run away, and do not waste your money and health and time here.
It was horrible and I would never go back. I waited 2h and 20 minutes before being seen. When I did get called back they lined us up like inmates, stuck us each in a room, then the doctor gave me a prescription for my finger that I couldn't move without looking or touching it! He never asked what meds. Im taking. There staff went to lunch while I was waiting to be seen. He told he didn't know what caused my finger to swell and be stiff but asked me if I have arthritis. I came looking for a primary care doctor but got a side show clinic who's practices are more like walk in clinic.
Open Saturdays ! and clean office with fast service !
Considerate and takes the time to have an actual conversation. Exceeds above the now "normal" doctor expectation.