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Dr. Liwen Zhu, DO

Family Physician

Elmhurst, NY

Overall rating
4.5
Recent reviews
She was very kind and extremely patient with me. The wait time was a little long however, the level of professionalismshe exudes makes it worth it! I highly recommend!
She was very kind and extremely patient with me. The wait time was a little long however, the level of professionalism she exudes makes it worth it! I highly recommend!
Devin C. · November 16, 2018
I visited this doctor twice - once for an annual physical (which my plan provides) and the second time for mybloodwork results. I was charged for a doctor's visit twice and my plan did not cover the first because it was not billed as an "annual physical". During my second visit (for which I was charged as a "long" visit), my wait time was longer than the actual sit down with the doctor (50 min wait, 15 mins of her reading a piece of paper to me). My second appointment was also made for 9AM, when the office actually opens. So I don't understand why I was still made to wait. Patients should ask specifically what you will be billed for after your visit because I was not told beforehand. I made an appointment thinking I would get something my insurance covered 100% but ended up paying way more than I imagined. The billing practice of this office is very dishonest and I will never come back again.
I visited this doctor twice - once for an annual physical (which my plan provides) and the second time for my bloodwork results. I was charged for a doctor's visit twiceand my plan did not cover the first because it was not billed as an "annual physical". During my second visit (for which I was charged as a "long" visit), my wait time was longer than the actual sit down with the doctor (50 min wait, 15 mins of her reading a piece of paper to me). My second appointment was also made for 9AM, when the office actually opens. So I don't understand why I was still made to wait. Patients should ask specifically what you will be billed for after your visit because I was not told beforehand. I made an appointment thinking I would get something my insurance covered 100% but ended up paying way more than I imagined. The billing practice of this office is very dishonest and I will never come back again.
Jenny T. · November 2, 2018

In-network insurances

  • AARP
  • Aetna
  • Affinity Health Plan

Specialties

  • Family Physician

Practice names

Hospital affiliations

  • New York Hospital Queens

Board certifications

  • American Osteopathic Board of Family Physicians

Education and training

  • Medical School - New York Institute of Technology, New York College of Osteopathic Medicine, Doctor of Osteopathic Medicine

Professional memberships

  • American Academy of Family Physicians
  • American Osteopathic Association
  • American College of Osteopathic Family Physicians
  • New York State Academy of Family Physicians
  • Dr. Zhu is board certified in Osteopathic Manipulative Treatment by the American Osteopathic Board of Family Physicians

Zocdoc awards

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Languages spoken

  • English
  • Chinese (Mandarin)
  • Chinese (Cantonese)

Provider's gender

Female

NPI number

1790913580

Dr. Liwen Zhu's office location

Primacare Family Medicine PLLC

84-25 Elmhurst Ave., Unit P2

Elmhurst, NY 11373

Patient reviews for Dr. Liwen Zhu

All reviews have been submitted by patients after seeing the provider. For more information, check out our Patient Knowledge Base.
Overall
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Based on 194 reviews

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Excellent doctor
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Very professional and an excellent doctor
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???!
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Favorite doctor and there’s hardly ever a long wait
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Doctor had good bedside manner. Wait time was an hour
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She was very kind and extremely patient with me. The wait time was a little long however, the level of professionalism she exudes makes it worth it! I highly recommend!
Source: Zocdoc
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I visited this doctor twice - once for an annual physical (which my plan provides) and the second time for my bloodwork results. I was charged for a doctor's visit twice and my plan did not cover the first because itwas not billed as an "annual physical". During my second visit (for which I was charged as a "long" visit), my wait time was longer than the actual sit down with the doctor (50 min wait, 15 mins of her reading a piece of paper to me). My second appointment was also made for 9AM, when the office actually opens. So I don't understand why I was still made to wait. Patients should ask specifically what you will be billed for after your visit because I was not told beforehand. I made an appointment thinking I would get something my insurance covered 100% but ended up paying way more than I imagined. The billing practice of this office is very dishonest and I will never come back again.
Source: Zocdoc
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I am very satisfied and I already recommended her to my friends. Stephen her assistant is very professional and accommodating.
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She is thorough and spends time with patients
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Very helpful! Great doctor!
Less than 1 year ago
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She is a great professional doctor.
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Shes great and quick. I had trouble hearing her at times though.
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She is a great doctor and worth the wait
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I've been changing doctor every year since I turned 21. I am now 28 and I'm keeping her as my HCP! She is awesome!
More than 1 year ago
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She's very thorough and attentive.
More than 1 year ago
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Dr. Zhu was very professional and thorough. She asked a lot of questions to cover all my needs and she took time to listen to my concerns. Very good doctor. I'm switching my family over to her. I highly recommend her.
Source: Zocdoc
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The doctor was very professional and answered all my questions. It was a great experience.
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The wait time is definitely a lot (2+hrs), but I was also half an hour late and I'm just glad to find a doctor open on Saturday, so I'm not that bothered. She does seem rushed, but she makes sure toanswer every question and need you have, so as long as you are prepared with what you need, and don't mind waiting for some time during a busy day, she's a perfectly good doctor to see.
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This was a great appointment. Dr. Zhu was very thorough. I had a great experience.
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Nice doctor
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Very good Dr, 100%
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Very kind and knowledgeable!
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I would recommend her to everyone. She was professional, informative, and kind. The wait wasn't bad at all but I make sure to be the first patient of the day since I know how doctor's get busy as the day continues.
Source: Zocdoc
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This place made me wait for more than 2 hours. Their appointment system doesn’t really applied and follow. She took a patient who came in more than an hour behind before me. This is unbelievable. I should’ve just gone to UrgentCare and deal with a PA. Very disappointing. Such a waste of time waiting for nothing. The assistant even asked to pay a co-pay first before being seen by a Physician. I approached him that I’ve been waiting for 2 hours and appt was 10am, the only response he gave me was “oh 2hours” and didnt even apologize or explain whats going on. When it’s my turn. She was asking me what’s my chief complaint the in the middle of conversation she stood up and pick up the call from her cellphone. Very unprofessional. If I could give zero stars I definitely would.
Source: Zocdoc
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She is very sweet and comforting!
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She was very courteous and professional . She was also detailed and attentive.
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Dr. Zhu is very professional and kind. Efficient result.
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Dr. Liwen Zhu was very attentive and caring. She paid attention to all of my concerns and recommended the best for me. I love how patient and knowledgeable she was.
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Dr. Zhu was very patient and attentive with my daughter. Looking forward to future visits!
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She is very helpful
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Quick, easy visit. Very accomodating and thorough.
More than 1 year ago
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She was very courteous and took her time to explain what she was doing and why. As soon as you entered her office you are made to feel so welcome. She also seemed very knowledgeable in her field.
Source: Zocdoc
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Dr. Zhu was very professional, warm, kind and very thorough in addressing all of my concerns. She went through all of her findings with me and ensured i understood everything we discussed along with a plan of action. I loved herand her staff...well worth the far trip!!! (Moms: I brought my child with me and they even accommodated my very curious toddler. Dr. zhu IS a very rare find!!! She truly is worth the 5 stars I've rated her with.
Source: Zocdoc
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Dr. Zhu was very understanding and helpful, she answered all of my questions and made me feel very comfortable. I'm so glad I chose to come to her office, it was a great experience. I definitely recommend her to anyone whois looking for a good Primary Care Doctor. Also the receptionist was exceptionally friendly and helpful.
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Very kind and knowledgeable.
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She was very helpful.
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Ahe was very friendly
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Dr liwen is caring and professional even the front desk and the other staff are great. This is what good customer service is all about. Definitely a wonderful experience to have her as a primary care doctor.
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Very pleasant made me feel very comfortable. Explained all procedures throughly.
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Dr. Zhu is great! She really cares and knows what she's talking about. I look forward to our next appointment!
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She is very professional and caring. I feel really comfortable communicating with her.
More than 1 year ago
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She is so informative and very help. She was patient to hear everything I had to say.
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Dr. Zhu was very kind, sweet and attentive.
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She was really nice to me
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Really sweet and nice doctor, she was attentive and caring. I would highly recommend her, plus her office is extremely clean and neat. Staff was excellent as well. The doctor is knowledgeable and it's nice to find a female doctor who listens.
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She's very thorough and caring!
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Dr. Zhu and staff are very nice! Answered many of my questions that I had about my health. She even explained to me what procedures she was going to do. A positive experience and a very calm but small office (alsothere was a snowstorm). Going back for a follow up!
More than 1 year ago
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I love doctor Liwden Zhu she is so nice! ! Helpful and understanding can't wait for my next visit with her !
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Great Doc...
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She was really nice and considerate. Took the time to listen to me. I didn't feel rushed. And she gave me good advice.
More than 1 year ago
Source: Zocdoc
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