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Qualifications and Experience
We treat every patient as if we were taking care of a member of our own family. That starts with an exam with no waiting. The office is conveniently located inside of the John Hancock Center on North Michigan Avenue. There is always a fresh cup of coffee, a hot cup of tea or a soda and snacks. Doctor Golden gives his full attention to each patient ensuring that he has answered every person’s questions and they receive a complete explanation of the problem and the best treatment. Whether it be an appointment for glasses and contacts or desire to receive Botox and fillers, his nearly 30 years of experience gives him a chair side manner which usually receives 5 stars. Same day appointments are available for emergencies.
Verified Patient Reviews
I didn’t write this a year ago but horrible experience a year ago, doctor apologized and I was happy about that, then flash forward a year and having the same issues with the office staff being rude. NOT WORTH THE HEADACHE. Very frustrating.
Great staff, great doctor.
Dr Go lden is a very soft spoken man. I do not Think he appreciated my rapid fire questions. I have never worn glasses and was somewhat dissapointed that I am not a candidate for contact lenses. However I am a candidate for cataract surgery. He was very thorough. The high security of the Hancock building is also to be noted. Allow extra time.
My entire experience with Dr. Golden was prime. The kind and friendly support staff deserve a separate review of their own! It takes a village. Thank you all!
I think I was early, about an hour, to the appointment. They were so kind and fit me right in. The doctor and his staff were kind and helped handle the stress of seeing an eye doctor for the first time. I went in feeling worried and left feeling optimistic. What else could you ask for?
Dr. was gentle and thorough.
Rude staff. Made 2 visits with him for an sty in my eye. He put a steroid injection that did not help and was very expensive.
office is a little outdated and it's a bit of an odd setup but the staff was friendly and very knowledgeable.
Was seen almost immediately which was nice. It felt a little bit like the appointment was rushed with not a lot of communication from the doctor other than "everything looks good". For a 20-25 minute appointment, I certainly paid an arm and a leg for "everything looks good" and a new Rx. He also told me my glasses were out of style. In general it was a satisfactory experience, but nothing more.
Dr. Golden was great. He was able to diagnose and treat my dry eyes. I will be returning to him for my yearly check up.
Amazing customer service! Will be returning.
Dr. Golden's office staff and colleagues are friendly and efficient. Dr. Golden quickly explained what was going on with my issue, and provided succinct tips in care and eye accessories. It was a great visit!
I was seen right away, and the entire staff including Dr. Golden were very nice and professional.
OMG, this doctor was thorough! Professional manner, yet very approachable. Responded promptly to all questions and went over every detail of exam and treatment plan. Consulted with his technician with every procedure thebyechnician did. Really took his time with every patient. Had referrals at his fingertips. I am more than pleased! Highly recommend this doctor, especially if you are having the vision problems consistent with age.
I was not a fan of his bedside manner. I felt like his assessment was rushed
Dr Golden runs his practice efficiently, calmly and with a personalized approach I have not seen elsewhere. It was my first visit for both my mother and son eyes to be tested for vision and evaluating their visual health. It was insightful to see how he interacted with a young teen and an octogenarian with reassurance and encouragement.
Really an amazing experience. As a physician, it is tough to exceed my expectations and Dr. Golden's office did so. Very courteous and knowledgeable staff. Dr. Golden listened to my complaints (which is a rarity in medicine) and provided me with options to best treat my condition. I recommend him highly.
Very good staff
Dr. Golden and his staff were very nice and I would go back, especially based on the excellent treatment I received. Although I did find a couple of pairs of eyeglasses that I liked, the selection of the eyeglasses were a bit , limited, expensive, dated and less than desirable.
Staff was professional and thorough. Dr. Golden took his time to explain everyhting, which I appreciated.
I was very impressed with Dr. Golden. The staff was very nice. They explained everything as we went along.I think Nate is great. He makes you feel at ease.
First thing I noticed when Dr. Golden came in was that his fly was down...extremely awkward and uncomfortable. Dr. Golden did not really explain the procedures and tests he was doing; rather, he just jumped right into everything without explaining me what the tests were for and why he was doing them. He seemed a little bit out of it - I couldn't quite put my finger on why he seemed that way, but something about him gave me the feeling that he wasn't completely present. He was also older than I anticipated, so maybe his age is a factor in the way he does things.
I was halfway through my appointment before the schedule appointment start time. Very swift and competent appointment
Visit and everything is good. But they haven't given me a receipt. And they dont pick up calls. I had to go back all the way to their office to ask for a receipt and they didnt give a receipt to hand. He said that he would email me the next day
It was a good visit. Friendly staff.
Very pleased with my five-year-old's routine eye exam--all around. Thank You!
Everything was great. I will definitely go back.
Dr. Golden seems to be an accomplished ophthalmologist, but the way he interacted with me in the appointment was extremely disappointing. He did not introduce himself or shake my hand when he came in--simply came up to me without a word and did a few tests. He barely explained the issue he found with my eyes was caused, and it felt as though he was pushing me to get lasik surgery done because he talked to me about how contacts can cause you to go blind and other "scare tactics." Overall, the way Dr. Golden communicated with me was unprofessional and simply unhelpful. There are other skilled professionals I've gone to who put much more effort into ensuring their patients feel welcomed and understand every aspect of their situation.
His assistant seemed new, like she was still in training. Dr. Golden seemed like he was tired.
It was a great pleasure to visit with Mark Golden MD.... Very Pleasant Staff's That They Have, That Care Dearly For There Patients.
It Was Excellent Services There I Got Seen Right Away The Staffs Is Very Polite And They Care For There Patients!!!
I Had A Appointment at 9a.m. I Arrive A Quart Before My Appointment times and Staffs Was There Ready To work Beautiful Smiles Upon There Faces.
It was the greater eye clinic that i have ever been to the building that it located in is very security and it very clean and it is in a nice area to go to... I felt very safe there.
I really liked the doctor, however, I felt that the experience coming in was a little uncomfortable. There was no one at the front desk when I walked in and I was really confused if I was in the right place. The person who came out just said hello and I felt called to ask where do I go for an appointment? I wanted to feel more heard and seen as a patient rather than a prospective customer, which was the front environment felt like.
Worst receptionist ever Money seeking they proscribed treatment not covered by insurance and they know that Although there are a lot of alternative
Every thing about my visit was excellent. I mentioned to my mom that this was the best ophthalmology visit that I ever had. I would recommend to anyone.
The Doctor himself is ok but lack on conversation with me. He did not explain the exams and which part would be about . All the time talked with his assistant. The reception is very hard sale their stuff. The price is much higher than other place. The feeling of been pushed to buy stuff is not right.
This was a pleasurable unique experience. Atmosphere was peaceful, exam professional, staff courteous. Service overall was excellent.
Got me in early and helped me out right away. Very nice staff and offices. Highly recommend.
The doctor was thorough and Kind The team was friendly and very helpful. I have an implant and I have been to Opthomologists all my life and this is my best experience.
Very competent, and professional. Very kind.
I would recommend Dr. Golden to everybody! Him and his staff were extremely helpful.
Very friendly and professional staff. I would definitely recommend to friends and family.
Dr. Goldman and his entire staff were wonderful. Helpful in every way. What an amazing office of professionals!
He's great and quick.
Dr. Golden and his staff were very friendly, prompt and helped me with my first eye exam in almost 10 years.
Wonderful place. Felt comfortable and relaxed there. Really nice office too.
Nice Dr and office staff. Quick, easy exam visit.
Quickest appointment ever! I had a great experience all around, will definitely go back.
Easy and quick visit!
It was quick. I went in for a visual field test. Dr. Golden took 5 seconds to look at my report before he told me everything was good. The fact that he didn't look at any of the images very closely makes me want to get a second opinion.
I arrived to my appointment sooner and was able to be seen quickly. The guy at the front desk was very nice and professional. The doctor was pleasant, old school. Talked slowly so you can understand what he was doing. His assistant was very nice as well. Nice office, clean, relaxing music. They offer a discount on parking, bring your ticket.
Nice and knowledgable doctor.
The doctor had a great bedside manner, totally honest, explained everything well and made hood suggestions. I was afraid I'd get a sales pitch but Lasik was a recommendation only as a safer alternative to wearing my contacts 24/7. Arnold was great too, very kind. Everyone was totally competent and I was relieved they found a simple solution to my eye pain.
I had a great experience with this eye doctor. I was seen immediately, and the entire office staff was friendly and professional. I would highly recommend. Easy to get to also.
This was my first eye exam in years and since being diagnosed with Type I Diabetes, I knew I needed to find a regular doc for my eye health. I'm so glad I found Dr. Golden because he is the gentlest, kindest, most knowledgable provider I've interacted with in a long time. His entire office team is quick, personable, and welcoming. I felt like I was in really good hands from the second I walked in. He took the time to explain everything to me and I am already experiencing relief after going in there with eye pain. Will recommend him to everyone.
Doctor Golden and staff were one of the most knowledgeable and caring eye specialist I've encountered in my life. I highly recommend. I usually do not write reviews. This one I had to do.
I was seen right away and the procedure I was having done was performed in an appropriate amount of time. I never felt like Dr. Golden or his staff were rushed. Everyone there seemed to really like their job and that made me feel comfortable.
Dr. Golden was very knowledgable and expertly talked me through how to manage my vision health. The staff was lovely and extremely helpful. Nate, Dr. Golden's assistant, spent over an hour helping me pick a pair of glasses and never rushed me. Even Dr. Golden walked by and voiced his opinion on which pair I should get. One of the best experiences in a doctor's office I've ever had. Thank you!
I'm so impressed with this office. Doctor Golden, his receptionist and assistant were all polite and friendly. I'll definitely return here again. Thanks for an A+ experience.
Dr Mark Golden and his staff are a 5 STAR TEAM.The staff is organized, friendly and helpful. The office is attractive and comfortable. Dr. Golden is very personable and highly skilled but most of all he's genuinely caring. I highly reccommend!!!
My experience with Dr Golden was very positive. He listened intently and gave thoughtful responses. This was hands down the most thorough and comprehensive eye appointment I've had. Additionally, he didn't immediately jump to writing a list of prescription medicines like many doctors tend to, but rather walked me through several options to alleviate some of the issues I was having. His staff members are extremely personable and welcoming. I never expected to be have any strong feelings about a visit to an ophthalmologist, but I do have to say that going to Dr Golden's office was a downright pleasant experience.
Great guy very kind and knowledgable. Professional experience and works very well with zocdoc. Dr Golden's staff is ready with the paperwork already filled in online.
Dr Golden is very thorough and gentle. He listened to everything I had said and asked many questions to under my condition / symptoms. When he could not figure out my issue, he referenced me to a very capable and similarly mannered doctor. The staff was nice as well and attentive. It has been a while since I have had such a caring doctor.
Dr. Golden is very professional
Dr. Golden was friendly and professional. After a very thorough eye exam he assured me that I had nothing to worry about, while still informing me of the symptoms of a "worst case" scenario just in case. I only waited five minutes before my examination began, and the visit was more affordable than I expected. His staff was also very helpful and friendly and the office is very upscale, clean, etc. Highly recommend.
the doctor was very knowledgeable of his field. the supporting staff was very friendly and professional. they offered plenty of snacks and sweet. I enjoyed visiting the building that they are his and the location. more importantly the service I received as a patient. I was not rushed in or rushed out as a component or part on an assembly line I would normally encounter with otherdoctor offices.
His staff was very friendly. Dr. Mark is so professional and very good
Amazing doctor. Very helpful and nice. Great experience.
Great professional manner. He listened to me explaining my problem and had his Assistant complete a few tests so he could see the results. Dr. Golden explained to me I have an issue with both eyes but he was unable to explain what was causing it. He had his Assistant call a Retina Specialist and I have an appointment with him this Friday.
Outstanding visit. I can't say enough positive things about my experience.
Dr Golden was great. He was very thorough and informative!
He is a excellent doctor and gentle with the eyes
Dr. Golden is so great. He knows what he's doing. I have a problem in the cornea and he is so knowledgeable about my problem and that made me feel comfortable. He descripesd every single symptom and why that's happening to me. He started the first step in the treatment. Hope to get well soon :)
Thorough, professional and very nice!
This is my 3rd time visiting Dr. Golden for Botox. As always, he maps out the dosage according to my facial structure (which is not symmetrical until after the Botox treatment) and I never have appeared frozen or unnatural. None of my friends or coworkers could tell I've had Botox treatments and are always surprised when I tell them because my face does move naturally. I won't go to anyone else for Botox.
Very informative and professional
Undoubtedly, one of the best doctors I have visited.
Very thorough, very professional. Grade A .
Dr. Golden was able to conduct a detailed examination of my eyes, was responsive to my concerns and gave good orientation. It's staff was kind and cooperative.
Very thorough and has a very pleasant environment. Doctor was awesome
It was wonderful!
Professional, thorough and informative. The doctor was clear about the options I had and his diagnosis. The staff was nice and the doctor ws nicer.
It was a real pleasure working with Mark Golden. His staff was truly the best hands down. His professional appearance and awards speak on his behalf. He made sure I had a great understanding and that all my questions were answered. I highly recommend seeing him and will continue to use his services in the future.
I went to see Dr. Golden for Botox. I have had Botox administered by a trained registered nurse before, but I was much happier with the results from Dr. Golden. And now, I will only go to him for Botox. I'm very pleased with the results. Dr. Golden explains the process clearly and answered all of my questions before proceeding. His staff too should be commended for their professionalism and friendliness.
Great doctor! Super staff.
Outstanding staff, very informative about corrective options, and very friendly.
Very nice office, the staff was wonderful and very helpful. Dr. Golden was very thorough and genuinely concerned about my health and took his time with my exam. I will be using him for all my families eyecare needs.
The doctor and staff were great with children. The appointment time was rescheduled, which made parking a little harder, but I would definitely keep seeing him.
It was a great experience, right from the moment I entered to the time I left. Dr Golden has loads of patience and a calm demeanor, he explained everything and answered all my questions in a clear to understand way, with a touch of humor. I would definitely recommend him, and would return, as and when needed.
The technicians were very nice and informative. Dr. Golden was able to explain things to me clearly and patiently and offer options for me. I made recommendations as he were to make recommendations to his family. I will be moving cities and he even gave me the name of someone he highly recommends in the city I'm moving to.
I found Dr. Golden to be very knowledgeable and, more important, he took the exrta steps for the examination and afterward with advice. His staff was pleasant, competant and efficient. All made sure thay I received the best care possible.
Very personable, and great at describing issues at a level understood/desired by patient. I wanted to know a bit more and he was able to elaborate, but still on terms I could understand. Thanks!
Everyone was extremely nice, very professional...I truly went away saying to my son that I'm so glad we made the trip downtown to their offices in the John Hancock building because I felt they took great care of us!
Very courteous, professional and kind. I had a botox treatment... while there, I also got some juviderm. Very happy with the results. No complaints, only praises.
I visited Dr. Golden for BOTOX. I had BOTOX injections once before by a trained RN overseen by a plastic surgeon. I was not unhappy with that first attempt but not satisfied enough to return (i.e. completely frozen forehead which caused headaches, slightly drooping right eyelid) which is why I wanted to see an ophthalmologist for BOTOX. Dr. Golden explained where he would inject and why, showing me on my face in a mirror so I could see exactly where. He made suggestions for other areas and didn't pressure me at all when I declined. He was patient and answered all of my questions before starting the injections. 24 hours later, I know the full effects aren't yet visible but already I see a vast improvement in the symmetry of my face and the deeper furrow between my eyebrows. Going forward I plan to continue to see Dr. Golden exclusively for BOTOX.
He was helpful, informative, and made me feel at ease...since I have a slight phobia of optometrists.
Could not have had a better visit.
Professional, helpful, very nice.
Friendly staff. Great visit.
Dr.Golden and his staff are a well trained bunch that carry themselves with confidence and a high level of professionalism. My visit was very quick and well planned allowing only one painless visit. I had all my questions and concerns evaluated and will still very well recommend and visit their new office in the future.
It was great. Dr. Golden and his staff were all very professional and courteous.
Dr. Golden was prompt, told me exactly what he was going to do for every step of the exam and had me out the door in under an hour. Even took some time to fill me in on LASIK without any pressure to book it.
I had an emergency eye situation and was amazed with the service that I got. He explained everything to me made me feel assured and comfortable that my situation would get better and solved. My waiting time was not long at all. I have been in and out every time. His staff is also very helpful and friendly. I will need to see him for about two weeks everyday, and so far have had a wonderful experience!
I love my visit and the people to that work there.
It was a very professional, informative, and quick experience.
wonderful visit. would come again.