Dr. Marlene Charles, MD
Psychiatrist
608.1 mi · 1432 Hylan Blvd, Staten Island, NY 10305
At a glance
3.94 stars (54 reviews)
79% are satisfied with this provider ·
Accepts 16 insurances
Aetna, BlueCross BlueShield, Cigna, Emblem Health, Medicare, more+ ·
Has 20+ years of experience
Graduated from Spartan Health Sciences University, Doctor of Medicine
Works at Marlene Charles
2 office locations
3.94
54 reviews
Bedside manner
4.1
Wait time
3.7
Recent reviews
Dr Charles was great. However my future appointments keep getting cancelled and I don’t know why... the office phone number doesn’t work and I can’t get in contact with the receptionist
November 21, 2017Deena C.Verified patient
The doctor was very empathetic and understanding and did her best to explain what she could help me with and what next steps would be.
She needs a better office though.
More than 1 year agoDanielle T.Verified patient
Office locations
1
1.
Marlene Charles
608.1 mi · 1432 Hylan Blvd, Staten Island, NY, 10305
2
2.
Marlene Charles
615.2 mi · 100 Livingston Street, 3rd Floor, Brooklyn, NY, 11201
Marlene Charles does not participate in Zocdoc to offer online booking at this time
Similar providers on Zocdoc
Top-rated
Closest to you
Available today
Dr. Gavi Hollander, DO
Psychiatrist
4.5840 reviews
11.5 mi1201 Broadway, Ste 1003, New York, NY, 10001
Â
4.5840 reviews
11.5 mi1201 Broadway, Ste 1003, New York, NY, 10001
Â
Dr. Hao Lam, DO
Family Physician
8.5 mi445 Gold St, Ste M110, Brooklyn, NY, 11201
Â
8.5 mi445 Gold St, Ste M110, Brooklyn, NY, 11201
Â
Dr. Renu Chiruvolu, DO
Family Physician
5.003 reviews
11 mi408 West 14th St, Ste 201, New York, NY, 10014
Â
5.003 reviews
11 mi408 West 14th St, Ste 201, New York, NY, 10014
Â
There are currently no additional providers matching this criteria
Dr. Ronjon Banerjee, MD
Psychiatrist
New York, NY, 10004
Offers telehealth
New York, NY, 10004
Offers telehealth
Dr. Ronjon Banerjee, MD
Psychiatrist
New York, NY, 10017
Offers telehealth
New York, NY, 10017
Offers telehealth
Magdalene Coleman, PMHNP
Family Psychiatric & Mental Health Nurse Practitioner
New York, NY, 10006
Offers telehealth
New York, NY, 10006
Offers telehealth
In-network insurances
Aetna
BlueCross BlueShield
Cigna
Emblem Health
Medicare
UnitedHealthcare
Aetna
BlueCross BlueShield
Cigna
Emblem Health
Popular visit reasons
Anxiety
Psychiatry Consultation
Psychiatry Follow Up
Anxiety
Psychiatry Consultation
Psychiatry Follow Up
More about Dr. Marlene Charles, MD
A physician specializing in psychiatry, Dr. Marlene Charles earned her medical degree from Spartan Health Sciences University School of Medicine. Dr. Charles completed her residency in psychiatry at Lincoln Medical and Mental Health Center. She then went on to conclude her fellowship in addiction psychiatry at Bronx-Lebanon Hospital Center.
Dr. Charles runs her own practice and is currently based in Brooklyn, NY. She is fluent in English and French which makes her widely accessible to patients from a variety of cultural backgrounds.
Dr. Marlene Charles is a patient-focused provider who emphasizes on building relationships with her patients and works towards creating a personalized treatment plan. She is dedicated to assuring a positive patient experience, as well as working with her team to improve quality and service at the practice.
Education & experience
Education
Medical School - Spartan Health Sciences University, Doctor of Medicine
Lincoln Medical and Mental Health Center, Residency in Psychiatry
Practice
Marlene Charles
Background
Languages spoken
English
Gender
Female
NPI number
#1629011333
Marlene Charles does not participate in Zocdoc to offer online booking at this time
Similar providers on Zocdoc
Top-rated
Closest to you
Available today
Dr. Gavi Hollander, DO
Psychiatrist
4.5840 reviews
11.5 mi1201 Broadway, Ste 1003, New York, NY, 10001
Â
4.5840 reviews
11.5 mi1201 Broadway, Ste 1003, New York, NY, 10001
Â
Dr. Hao Lam, DO
Family Physician
8.5 mi445 Gold St, Ste M110, Brooklyn, NY, 11201
Â
8.5 mi445 Gold St, Ste M110, Brooklyn, NY, 11201
Â
Dr. Renu Chiruvolu, DO
Family Physician
5.003 reviews
11 mi408 West 14th St, Ste 201, New York, NY, 10014
Â
5.003 reviews
11 mi408 West 14th St, Ste 201, New York, NY, 10014
Â
There are currently no additional providers matching this criteria
Dr. Ronjon Banerjee, MD
Psychiatrist
New York, NY, 10004
Offers telehealth
New York, NY, 10004
Offers telehealth
Dr. Ronjon Banerjee, MD
Psychiatrist
New York, NY, 10017
Offers telehealth
New York, NY, 10017
Offers telehealth
Magdalene Coleman, PMHNP
Family Psychiatric & Mental Health Nurse Practitioner
New York, NY, 10006
Offers telehealth
New York, NY, 10006
Offers telehealth
Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
3.94
Wait time
3.74
Bedside manner
4.13
Your trust is our top concern, so providers can't pay to alter or remove reviews. We also don't publish reviews that contain any private patient health information. Learn more here
54 reviews
Most relevant
Weird that she has people pay copays in cash but does not state this prior to appointment. Long wait time to see the doctor.
More than 1 year agoInitials hidden
Two hours late for appointment, with no apology or explaination- not returning.
November 15, 2017Initials hidden
Dr. Marlene Charles provided good clinical care for my condition.
September 14, 2017Initials hidden
Over two hours late without any word of explanation or apology.
November 29, 2017Initials hidden
Dr. Charles was more than two hours late to our appointment scheduled a month in advance. She didn't offer an explanation or an apology when she arrived; the first thing she asked me was what today's date was. When I went to check my phone to tell her, she very seriously told me that I needed to work on my memory, because I should know the date as a 25-year-old.
She continued to ask me questions only to cut me off when I was in the middle of an answer with her own snap psychoanalysis, continuing to patronize me throughout the appointment and expressing no empathy whatsoever.
Never in my life has a doctor made me feel as alone, helpless and miserable as Dr. Charles. I wouldn't recommend this doctor to anyone. Stay away.
December 20, 2017Initials hidden
I'm convinced these five star reviews are fake. This office was absolutely disgusting. I didn't even want to sit down it was so dirty. The psychiatrist is completely bizarre and hard to understand. I just 'yes'd' her to death so I could get the hell out of there. Cash only, even though it doesn't say that anywhere on the site. Oh, and they don't have a buzzer to enter the building and the phone number doesn't exist. This is officially the sketchiest "medical office" I've ever been in. STAY AWAY - should've listened to the real reviews that advised me the same.
More than 1 year agoInitials hidden
Dr Charles was great. However my future appointments keep getting cancelled and I don’t know why... the office phone number doesn’t work and I can’t get in contact with the receptionist
November 21, 2017Deena C.Verified patient
I went in to see Dr. Charles and was asked by the secretary to take out money from an atm for the copay because they did not accept checks or credit cards. The secretary was dressed in a t-shirt and jeans and although he was friendly, he was not professional in his manner or his dress. His friend? was also sitting behind him at the secretary booth and playing on his phone the entire time. I had to leave the office and walk down the street to get cash for the copay.
The office was dirty and resembled a DMV. Despite being the only one in the office, it took about forty minutes to see the doctor. Once I saw her I was given a dementia test (I am 27 years old) even though I protested. I had to do a drug test but I was not given a mental health assessment even though I came in for mental health issues.
I knew what I needed and told the Dr my medical past. She wrote me a prescription, which was essentially all I needed from her. She was very kind and listened to me but I found that she kept asking me what day it was. She stressed the importance of remembering the date. It felt awkward and I couldn't wait to leave that office.
Zocdoc reported that Dr. Charles was covered under my health insurance but about two months later I got a bill in the mail saying she was out-of-network.
Will not go back. Already booked someone else.
November 25, 2017Initials hidden
The doctor was very empathetic and understanding and did her best to explain what she could help me with and what next steps would be.
She needs a better office though.
More than 1 year agoDanielle T.Verified patient
Very Understanding and compassionate.
November 8, 2017Initials hidden
Doc was very straightforward in her evaluation at the best of her job requirements. Overall process was great , she was able to give an honest treatment according to her evaluation, and guidance of the next steps to take for the best mental treatment.
October 24, 2017Initials hidden
The actual office could definitely use a makeover. I waited over an hour for my appointment, but once I saw Dr. Charles I was very happy with the service.
More than 1 year agoInitials hidden
Very attentive
October 3, 2017Miriam W.Verified patient
Dr. Charles provides compassionate and excellent care. She took time to assess my clinical needs and provide appropriate care. Dr. Charles--I am grateful for your clinical expertise, knowledge, and care.
September 30, 2017Initials hidden
This was one of the worst patient care experiences I've ever had. I arrived 15 mins early to a dirty office. I use the restroom which is unsanitary and did not have basics like paper towels in it. The doctor did not arrive until 15 minutes after my appt time and did not see me until a full 30 mins after my appt time. There were no other patients there. Just a single receptionist. The actual appt was fine. She is a reasonably trained professional who is by the book. However, the office management and patient care execution was horrendous andI have become livid given I went to her to get a refill of my very common daily medications and she (I'm assuming accidentally) did not prescribe me 1 refill as we discussed, but she prescribed me 1 single pill. It's definitely incompetent and it could be dangerous given I explained I was running low on meds. Going to her was an utter waste of time. I now need to find a different doctor to refill my prescriptions with.
September 20, 2017Lindsay B.Verified patient
Very straightforward and knowledgeable.
September 18, 2017Initials hidden
Dr. Charles was helpful, kind, patient and well informed. She made me feel instantly better with her calming demeanor and was quickly able to help me work towards resolving my issue. The office is no frills, which is fine! If you're looking for a fancy waiting room with potted plants and a view of the Manhattan skyline, go elsewhere. If you're looking for a competent, trustworthy psychiatrist who will help you with your issue without pushing any kind of medication or agenda, I'd highly recommend Dr. Charles. Two thumbs up!
More than 1 year agoInitials hidden
Kind and professional. Extremely helpful for listeningto me completely as well as making great suggestions for my mental health. The only doctor in my network that actually came through for me.
Thank you Dr. Charles.
More than 1 year agoInitials hidden
Dr. Charles was friendly and knowledgeable. However I was unimpressed by the facility in which she operates. The secretary was sporadically present, the floors were stained and dirty, and patients were roaming the halls and yelling during our session together.
August 14, 2017Initials hidden
April 11, 2018Initials hidden
February 12, 2018Initials hidden
December 28, 2017Bree W.Verified patient
More than 1 year agoInitials hidden
December 23, 2017Nibras A.Verified patient
December 21, 2017Initials hidden
December 16, 2017Initials hidden
December 14, 2017Dunya A.Verified patient
December 12, 2017Nibras A.Verified patient
December 9, 2017Initials hidden
December 8, 2017Initials hidden
More than 1 year agoInitials hidden
December 6, 2017Initials hidden
November 15, 2017Initials hidden
November 13, 2017Nibras A.Verified patient
More than 1 year agoInitials hidden
November 4, 2017Nibras A.Verified patient
November 4, 2017Nibras A.Verified patient
November 2, 2017Initials hidden
November 2, 2017Initials hidden
More than 1 year agoInitials hidden
More than 1 year agoInitials hidden
October 26, 2017Tara M.Verified patient
More than 1 year agoInitials hidden
October 10, 2017Initials hidden
October 5, 2017Joy A.Verified patient
October 3, 2017Bliss B.Verified patient
September 27, 2017Rofelmae D.Verified patient
September 22, 2017Initials hidden
September 16, 2017Initials hidden
More than 1 year agoInitials hidden
Loading...
What practice does Dr. Marlene Charles work with?
Dr. Marlene Charles works with Marlene Charles.
Where is Dr. Marlene Charles's office located?
Dr. Marlene Charles has 2 office locations, including in Staten Island and Brooklyn, view full addresses on Dr. Charles's profile.
What languages does Dr. Marlene Charles speak?
Dr. Marlene Charles speaks English.
How do patients rate Dr. Marlene Charles in reviews?
54 patients have reviewed Dr. Marlene Charles. The overall rating for this doctor is 3.94/5. They have a 4.13/5 rating for bedside manner and a 3.74/5 rating for wait time. You can read individual reviews and ratings on their profile.