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Qualifications and Experience
Dr. Rick Ortiz was born and raised in San Antonio, graduated from Jefferson High and subsequently Trinity University, and holds an Optometry degree from the University of Houston. Dr. Ortiz has been at this location for more than 20 years and has served second and third generations from the San Antonio area. Available six days a week, Dr. Ortiz takes walk-ins and often fits contact lens patients with a pair of sample lenses on the first visit. To see the doctor without a wait, it is best to schedule an appointment with this well known popular San Antonio optometrist. Dr. Ortiz handles many medical insurances and has a working relationship with several well known SA area eye surgeons. He also screens and manages Lasik surgery clients.
Verified Patient Reviews
Was pleased with the selection of frames, but they have me options. Would definitely go back though!
I previously gave this dr and his office a 3 star rating due to issues with scheduling resulting in my not getting to see the dr at all. Im not sure where the miscommunication came in, but we were able to get everything worked out. Dr ortiz was quick, thorough, and very proffessional. Offic staff was friendly and helpful. Im so glad i gave them another chance.
The office is on the way home and convenient for me. The reception was friendly and the doctor was friendly, informative, and down-to-earth - something not commonly seen these days with doctors who tend to be full of themselves and seem to be too busy to be "doctors."
I've visited this doctor twice. The first time, they saw me right away, and the doctor was very friendly and professional. However the woman who handles the check in and paper work seemed a little confused and gave me complications with my insurance. She charged me a large cost amount (it's been about two years. Zocdoc doesn't like when you specify cost amount) after my exam explaining to me that was with my insurance. I assumed she knew what she was doing, yet I was confused that my insurance plan was that amount. Then I came in today and dealt with the same lady at first. She looked up my info and told me they don't accept my insurance plan. I told her I was a previous patient and I've seen this doctor before. She said the previous time I saw this doctor, my insurance was not covered because they do not have this plan a part of their office. So if I were to go through with the eye exam without insurance, it would be the same amount cost as the first time I visited (zocdoc does not like it when you specify the cost). I then realized that was the same amount I paid last time when she originally told me that was part of my insurance plan. I will never return here again. Although the doctor was great, their office front does not seem like they know what they are doing. She should have relayed this info to me the first time. I have Superior Vision, and Zocdoc suggested this office as the first one. I'm sorry, but until they find a new office manager, I do not recommend this place if you have Superior Vision.
Attentive, professional, and personable. Additionally, Dr. Ortiz took the time to help me pick out glasses. Michael was also very helpful in handling my insurance and seeing to the details of my glasses. This is the best experience I have had in years!!!
He was really nice and charismatic. He wasn't only concerned with getting me out the door quickly but he wanted to get to know me so that he could help me see better
Dr. Ortiz is the best optometrist I've been to he's fast and efficient the average wait time was 5 mins his staff is so nice, I was taking a while to pick my glasses and they made me feel comfortable without rushing me
He was amazing. His employees were amazing. I highly recommend going here.
Great office staff as well doctor. Will defiantly return and recommend his office to family and friends.
First time there, very nice Doc and staff!
Very patient when fitting contact lenses for the first time.
Dr. Ortiz was professional, prompt, and has an outstanding knowledge of his field. Do not hesitate to book an appointment with this provider!
This ol boy was dyno-miiiiite!!! Super down to Earth, efficient, proficient, and genuine. Would visit daily if the affordable care act had not driven up the cost of healthcare so sharply. The staff was stellar, and would definately recommend to a friend or family member. Word up.
Dr Ortz was very personable and professional, very nice and pleasant man. The eyeglass sales lady however was very pushy. We spent about 20 minutes discussing the details of the purchase, I decided in the end not to get the glasses, after which her attitude turned judgmental and dismissive. Other than that the visit was very nice.
Nice guy, friendly staff, will go back if live here next time I need to get ojos checked.
Doctor Oritz was very professional and polite. A few of his staff members seemed a little lost when it came to organizing my insurance and providing me samples with contacts. That was a little frustrating, but luckily, Doctor Oritz took matters to his own hands to assure I was getting the correct prescription and work. He's fantastic with patients and spends a good amount of one-on-one time with you.
The receptionist was friendly, helpful and patient. The doctor was professional and knowledgeable. A good experience!
Great Staff... The front Office Staff was awesome, no problems at all. Great Ladies... Will recommend. Thanks...
very professional & courteous efficient and caring. Would recommend to others.
Was a grait visit.
Dr. Ortiz and his staff were very attentive, honest, and gracious with their services! Listened and addressed all of my concerns. Very pleased
Awesome and very knowledgeable doctor, my entire family will be going back to see him!!!
Dr Ortiz is a wise man whom is very helpful and a great Dr I would definitely recommend him, anytime I have anything else go wrong with eyes I will surely be back!
The receptionist was very friendly and dealt with me right away. She informed me right away the doctor would be back from lunch at 2( my appointment time) this was fine for me. I was more than pleased when he came back earlier and saw me 15 minutes earlier.
Such a casual and easy going experience. The front staff was so warm, and really wanted to help me out with my questions in regard to ordering contacts and payment questions. They were so nice!
He was great. Very friendly. Wonderful staff also.
Dr. Ortiz was very nice and answered all my questions and concerns. I would recommend him.
I think Richard Ortiz is an excellent optometrist, he took care of my 10 year old son and was very patient and professional. I would not hesitate to recommend Mr. Ortiz.
A very professional office. Great staff and doctor. I would recommend his office to anyone.
Great experience. Dr. was helpful and pleasant.
Very nice , no pressure. I would recommend his office.
He was very friendly and helpful about my options for glasses and contacts, and working with my insurance. As was the assistant at the front desk, I didn't know what my insurance was or what it covered but they were patient in helping find out and going over my options with or with out it.
I was pleased with the professional manner in which my eye exam and questions were handled by Dr. Ortiz. His staff are also great.
Very helpful and direct w/ his treatment. No bs!
The staff was very helpful and friendly.