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The Goetzinger Eye Institute has two locations serving south metro Atlanta and the surrounding areas. We provide expert eye care for the entire family. Our services are affordable and competitively priced. Please visit our website at http://www.riverdaleeyes.com and register with My Online Clinic to fill out paperwork, send the Doctor a message, schedule an appointment and have access to your chart. The Goetzinger Eye Institute welcomes new patients, so make an appointment today to meet with our experienced ophthalmologist and optometrists. We look forward to meeting you. The Goetzinger Eye Institute specializes in: Cataract Surgery (small incision) Comprehensive Family Eye Care (over the age of 5) Contact Lenses Diabetic Retinopathy Glaucoma Treatment Laser Surgery (in office) Optical Shop (full service) Refractive Surgery Consultation Retinal and Corneal Diseases Ocular Allergy Test and Treatment Wheelchair Accessible
Verified Patient Reviews
friendly, no wasting time
PROS: -appreciated same day appointment -friendly nurse staff CONS: -waited 25 mins before taken back by nurse (despite being on time) -Waited another 20 mins or so in patient room between nurse and doctor filled out "checkin documents" on Zocdoc in advance of appointment but then had to fill them in again by hand upon arrival -sent follow up question to office via messenger patient portal but no response
HE GIVES NEEDFUL IMFORMATION AND HONEST AND HELPFUL.
Everything was fine except for the long wait.
Everyone was nice and welcoming. I already made an appointment for my daughter next week, I would definitely return
This was a first-time visit to Dr. Goetzinger. His staff is amazing! Professional, friendly, and they kept me informed at each step of the exam and for follow up. I'll definitely recommend this team to others.
Visit went well. A lot of up-to-date equiptment
Service was great. Been a patient for years
It was a great experience.
Everything is always good with Docter Goetzinger
Great. Need to have all appointment times & dates available to schedule. Earliest on zocdoc was 0840 when office opened at 0800 & no Saturday appointments shown when office is open On Sat.
The other associates did most of the work. I spent significant time with the medical assistants but literally only maybe 5 min. with the doctor. Also, he seemed very knowledgeable which is great, but he lacks the ability to break it down in laymen's terms. He was pretty nice though and was patient enough to answer my questions, even if I didn't quite understand the meaning of his answers.
Very pleasant experience. I just wished that they had more frames to choose from.
Staff was polite and attentive. The doctor was very detail and knowledgable. I would highly recommend my friends and family.
Receptionist is fantastic. Doctor is okay, spent less than five minutes on my eyes. Didn't apologize for seeing me an hour later. Facilities are dated.
The technical operator was sooooo nice!!! She took great care of me. I was only with Goetzinger for 3 mins before he dismissed me because there was nothing else to examine. I hated that.
Dr. Goetzinger is very thorough and professional. He explains everything in detail. Will reccommend him anytime
Very thorough; best eye exam ever!!
This was the most thorough eye examine I have ever had. Dr. Goetzinger explained the results of the numerous tests and sent me on my way until next year.
It was a great visit
It was great he is a real wonderful Doctor. He takes his time to make sure his job is done well and I love that about him.
My wait time was over an hour, the visit with the doctor was literally 10 minutes. There was no time for discussion because he was pushed to get to his other facility in Stockbridge, GA. In addition, his staff was covering equipment as if they was rushing him to finish the exam. This was not my 1st visit....he was very thorough. I don't recommend Saturday appointments unless you get there early.
The staff is great, but my appointment was at 10a, I was in their system for 12p, didn't like the wait time. Would have appreciated my appointment to be in the system correctly, the young man at the desk found the error and got me seen!
Great visit. Took a while with all the tests, but that's too be expected. I prefer thorough and long than sloppy and fast.
The waiting room was pretty crowded when we arrived at 2:30. The other patients in the waiting room were talking to each other that this office is always running behind because they book 2 appointments at the same time. I didn't realize how late they meant! After 2 hours and 1 minute, the dr finally came in, looked at my sixteen year old daughters eyes for less then a minute, never acknowledged my presence and was back out the door within 3 minutes! I understand that things happen (patients can be late and cause a backup, dr has personal emergency, etc..). I am a very forgiving person but the dr or his staff NEVER apologized for the 121 minute wait and I find this very unprofessional. To make matters worse, my daughter told me when the assistant took her out of the exam room to check the pressure in her eyes (i stayed in the exam room), my daughter saw the dr (she didnt know that was him at the time) relaxing in a chair, feet kicked up, head propped back and SLEEPING. My daughter did not tell me this until we got back in the car, I was completely floored! THey asked if I would like to schedule my appointment for next year....NO! Again, if one person would have apologized for the 2 hour delay, I would have never written this review. Not only will i not go back, i cannot recommend the dr for others.
Everyone was very nice and I feel like everyone was upfront about what insurance may and may not pay for so that I could make an informed decision. I did feel everything was a little rushed, but it was my first time going to an eye dr, so maybe this is normal, but then again, it did help us to be in and out and on with the rest of our day. I would go back again.
Staff was professional and friendly. Dr. Was VERY thorough. I appreciate that very much. Overall a good experience.
The tech was very pleasant. The doctor was satisfactory. The wait time was very long. My appointment was at 10:30am but I didn't leave the office until 11:55am.
Staff need to be more customer service oriented. Zoc Doc gave me one appointment time and the office had me for another appointment time that was much much later.
I was a little apprehensive about seeing Dr Goetzinger after reading some negative reviews. My experience could not have been better! I was able to schedule an appointment immediately on a Saturday, so I didn't have to miss work. The wait time was only about 20 minutes. The staff was friendly & welcoming. The assistant that performed most of my tests was very kind, patient, thorough, & answered all my questions. Dr Goetzinger has a wealth of knowledge & experience & performed a very thorough eye test/exam. He took the time to explain my options & answered all my questions. I had been experiencing eye problems for a long time & he was able to put my mind at ease. I have a follow up visit & know that the care I am receiving is THE BEST.
I guess evetyone was tired because the staff were not fruendly. Dr. Gierzinger hardly spoke at all. I left the iffice duscouraged andfeeling like I'm blind. No one seemed fruendly enough to ask questions. I gave a follow up appiontnent at which time I will ask nany questions and expext to be treated more cordially.
My son was being seen,the doctor walk in and didnt say a word to me even after he was finish he didnt say a word to me and my son is a manner.
It was the most intensive eye exam I have ever had. So glad I had these test. Had some sad but encouraging news.
Very thorough in each visit
The visit was good. Dr. Goetzinger and I had a over the top talk about our childhood past-time.
When you ask questions. he answers them thoroughly and constructively. His staff is friendly and supportive. Although we didn't have a long wait time. His years of knowledge and expertise is worth any wait time. No other doctor has taken the time and effort to find what is wrong with my daughter's eyes and she's been seeing different opthamologists for the past 20 years!
I like the office, staffs are very nice and the office is very clean. I will recommend all my family and friends
The front staff and the glasses clerk was very curtious and express excellant professionalism . However the back office assistant that's another story, They very short and most of time sacratic with their replies to me. My children and I have been going to Dr Goeitzinger for years and we will continue , I love his work but his back staff needs work
Great Doc...but the wait time is ridiculous...
My visit with Dr. Goetzinger was great and detailed with a lot of eye tests. I was actually diagnosed as having thyroid disease (graves disease). I've always had my blood tests come back normal for thyroid disease at my medical doctor except once when I was in a hospital, but I ran out of the medication and couldn't get the medication I needed for it. Now I have 2 eye drop medications for my problem with my eyes that Dr. Goetzinger prescribed and I hope that I can finally get healed.
frontline staff is very good from the time you get to the window to your time you meet the young female who is excellent you must often see paises it very correctly to know that I used machinery she can explain everything to you the doctor came in in a timely manner he reminds you of your uncle only your uncle doesn't know medicine but he is there oh he knows his stuff and then when it was time to go I knew everything that was said everything I needed to know was known and the price is right but more importantly the return visit I'm looking forward to tell the say the least a tie gained a lot from coming on this visit and it was a visit at the last minute and they got me in the end that was a blessing part so I am happy to say that I've got me a new eye doctor I look forward to being a part of his world from time to come make no mistake about it I'm very pleased that damn in that I gave me the opportunity to meet the doctor and staff. please forgive my grammar I'm using my voice text I am back at work but most of all I'm no longer worried about my eyes and they have given me a new lease on life in reference to my not going blind everything is beautiful my site feel beautiful despite all the problems I'm having with it to give someone the thread of hope is more than you can ask for the best in the world that we have right now thanks andrew me to the doctor he's down he's ever been as good as a internet said he was I recommend them all my friends I'll start Facebook does anybody know what a great opthamologist do you understand because it was my first visit so go figure but the first visit let me lasting impression that's it for now thank you
It was an excellent visit from beginning to end!
Doctor doesn't speak when he enters the room. Walks right in and leaves door wide open! Barely talks to the patient to let them know what's going on. Speaks through his assistants which I found rude. The meds he prescribed did help but I have very little knowledge on my condition. Not excited about going back will probably find another physician
Although it took forever to be seen, everyone in the office was very friendly, helpful and knowledgeable
He was helpful
My last visit was one of the better visits we have had with the doctor. We had delayed coming back to see him since we were uncomfortable with his bedside manner. However this visit was much more comfortable for me.
He was very unpersonable. After exam of my eyes, he turns to his assistant and orders my prescription without talking to me about my eyes, my problem; the reason for the prescription. Never going back
Friendly staff with excellent communication skills. Dr. Goetzinger Is extremely knowledgeable and very detailed. I truly appreciated his thoroughness. I would definitely recommend Dr. Goetzinger , despite the wait. Would sacrifice wait time for excellent service any day.
The staff was very personable, respectful and easy to talk with. They explained everything that was going to be done and were very polite and responsive to all of my questions. While waiting on the doctor to come in they took me into the optical shop to look at glasses. I was blown away by all the different brands and how the frames were up to date with the current style trends. I was able to look at Versace, Coach, RayBan, Michael Kors, Guess, and many more frames. They also supplied sunglasses that I can get with my RX in or without. The staff in the optical shop were awesome and helped me pick out a frame that fit me and my personality. When I saw the doctor he was very polite and made sure to talk to me and answer my questions. He took his time with me and he did not make me feel like I was being rushed. I will definitely being going back to see him if I have any problems.
It was my very 1st time being prescribed glasses & found my 1st experience to be unsatisfactory. I was rushed because it was a Saturday & they had to close. The tech was nice & informed me that I have astigmatism. If it were not for her I wouldn't know why I need glasses because the doctor NEVER explained it to me
Only seen the actual dr for one minute.
The visit was very professional and pleasant.
Very friendly staff that was professional & extremely helpful . I enjoyed the visit to the Riverdale office WAY more than the Stockbridge office .
Doctor was thorough in his examination (about 15 minutes), polite and answered my questions. I waited in examination room 40 minutes before he came in after his assistant. I arrived at 1PM for 115PM scheduled appointment and left there at 3PM.
The ladies at the front were very rude and unprofessional. One in particular had a bad attitude and didn't seem willing to do her job when I asked simple questions. The nurses were very slow moving and had horrible people skills. They were very unpleasant and made my visit uncomfortable. Dr. Goetzinger was friendly but that's about it, the rest of the staff made the visit unbearable.
He was very professional and experienced in his field of study.
They were thorough!
I consulted this eye care specialist regarding a condition for which I had been treated for many years, seeking a second opinion. After he applied the most thorough examination I've ever had, he concurred with my previous diagnosis, and discussed additional ways to treat it. As a fellow physician, I so very well appreciate the value of in depth personal care and discussion with the patient.
Very nice & pleasant office & staff.
All of the staff was very warm and welcoming . I was able to pick out my glasses without feeling rushed the eye specialist even took a later lunch time so that she was able to help me pick the right glasses! The staff check my eyes to make sure they were healthy as well as the vision test
thought are appointment was at 2:30 and we were there 30 min early for my daughters first appointment. we waited at lest ten to fifteen minutes after are actual appointment time. But in all every appointment for different people are different. but i didn't have a problem with it. everyone was very helpful and nice. didn't talk much with Doc.Goetzinger probably talked to him for 5 mins as he was doing her check up but he was very nice. seen more of his assistant then him. but that's probably because she was a new client and needed an eye check up nothing major. but like i said he is nice. and the atmosphere was grate very clean and everyone is very helpful. id recommend him to any one. *thumbs up*
It was professional, prompt, and informative.
great informative and was quick but didn't make you feel rushed
The assistants were very nice and helpful. The doctor himself could use a little more on acknowledge the patient more. He really didn't engaged much with more. I just wouldlike a doctor who seems to care
Dr. Geotzinger was not very professional - initially. Instead of reviewing my optical prognosis, he decided to inquire about the type of insurance that I had, who I worked for, what type of insurance plan would cover his diagnosis, etc. All the while, I was clueless as to what he was needing this for because he totally neglected to inform me about what was going on until I started prodding for answers. Not to mention, his assistant had a different outcome which was suspect to me. I will not be returning to this facility and I personally think that he is MONEY driven!
Very pleased. Never before have I ever had an eye exam that was so thorough and involved. If you really care about your eye sight and care I would highly recommend them.
Visit with Dr, Goetzinger was good
The service was efficient,the support staff courteous and the doctor amiable ,he took the time to explain the issues to me, allay my fears. I am not sure if the pricing is moderate or overprices as i do not have any baseline figure to use for comparison.,
Good Service and quick. Very convenient to my home.
The overall visit was good staff was very friendly. But I would like to see the Dr. communicating with and let us know what's going on he spoke to his staff not necessarily us and we were not greeted by him.
I received a complete and thorough comprehensive eye exam. I felt confident that my problems and concerns were addressed.
Love Dr. G! Always through and informative. Have been a patient for over five years. Has a wide selection of eye wear to choose from and the staff is always friendly and professional. Great Saturday hours for those who work.
It was great....
The only thing I would ask that they be more aware of is that additional fees that I didn't know about until I was checking out. I am on a fixed income and was not prepared for.
The staff was friendly, courteous and professional. However, Dr. Goetzinger never addressed me personally.
Dr.Goetzinger was AWESOME, very attentive towards me. He explain everything to me in detail.
I was apprehensive, as it has been a number of years since I have visited an eye doctor, and was not impressed with the impersonal nature of those prior visits. However, I was very impressed with Dr. Goetzinger and his staff. They were all professional - from the receptionist to the technician. Definitely pleased with the outcome and would recommend this practice to others!
Excellent Dr Goertzinger and the staff were wonderful! I was comfortable.
Very much visit.
i did' nt care for his statement of me refusing to get dilated when i didn't have anyone else to drive me home, tech was ruff when putting drops into my eyes.
He's very thorough by utilizing tests.
one person on staff was rushing me from room to room I had to ask her what the test that were being done. she never disinfected any machine before my use. the other staff was friendly and pleasant doc was very professional he did whip all tools before use. over all it was not the worst be there is allows room for improvement
Everything was great..staff very helpful and gracious...Dr..is always very informative..knowledge of his craft excellant, but he forgot to give me diagnosis of my eye problem, and didn't give the info of my prescriptions to staff...if I hadn't asked about prescription of eye drops for gluacoma I would have walked out without knowing I needed it....need to fix that .....
Wait time was too long. Young assistants for unprofessional in there actions. Paper work was filled out about patient, and even so, questions were asked. It seemed as though they may not have had the file in front of them. The rooms were freezing cold, very uncomfortable. Maybe U might let your patients know that they might bring a sweater. explain to your patients what you are doing and why before examining them. Use EYE contact at all times, and making comments seemingly as an afterthought when leaving the room is not good.
Service is ok, very detail Dr. but the wait was to long!!!
Dr. Goetzinger used terms that I could understand and explained to me in detail the concerns with my eyes. I can tell he has a passion for his job. His staff is also very warm and friendly.
After the wait, everyone I came in contact made my experience very pleasant. The tech who started my exam was very friendly and answered my questions. Dr. Goetzinger was very patient with all my questions too. The lady who helped me with getting my glasses was very helpful.
He was very efficient and what exactly what he was doing as a professional and treated me in a proper manner. Overall my experience was excellent!
Very thorough. Seemed to be a little in a hurry but the office was VERY busy and it was the end of the day. Was very concerned about my mother's vision and is referring her to another specialist. Very appreciated.
Except for the wait the experience was good.
A concerned and nice doctor.I really like him and will use his services again. He has my recommendations.
Very nice doctor and I want to say that , MAry, his nurse was very sweet and profesional