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Dr. Veronica Ruelas, OD

Optometrist

Professional statement

Veronica was born and raised in New York City. She graduated from Dominican College, cum laude, with a dual major in Biology and Psychology. She attended New York School of Optometry in Manhattan and completed her training at the top of her clinical class. Shortly thereafter, she secured a position as Clinical Director for the largest refractive surgery practice in New York, Vista Eye Care Associates. During her time there, she worked closely with the FDA on new innovative procedures, not yet approved in the United States. She published and presented her findings to ophthalmologists from around the world. After five years at Vista, she relocated to Miami, Florida where her Hispanic background proved to be essential in working with the Latin community there. Over the last five years, Veronica has traveled to Peru, India and Brasil conducting free eye clinics and various volunteer missions while living in ashrams, and created the non profit, ThirdEyeVision Foundation. It was during these trips that she was exposed to, became knowledgeable in, and was inspired by local artisans and their traditions. While preserving the concept of sustainability, Veronica began designing her own line of yoga clothing and meditation accessories, one that reflected her urban style while maintaining the respected spiritual environment in which they were to be worn. AshramChic seemed the perfect name for this new yoga lifestyle company and would become a vehicle in which funds could be raised to help her philanthropic work with ThirdEyeVision.

In-network insurances

  • ACE
  • Aetna
  • Aetna Better Health

Specialties

  • Optometrist

Practice names

Education and training

  • State University of New York, Doctor of Optometry

Zocdoc awards

Speedy response
Scheduling hero

Languages spoken

  • English
  • Spanish

Provider's gender

Female

NPI number

1558301333

Office locations

ThirdEyeChic Optometry

220 Murray St

New York, NY 10282

Patient reviews
All reviews have been submitted by patients after seeing the provider. For more information, check out our Patient Knowledge Base.
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She was wonderful and quick and knowledgeable! Highly recommend
Source: Zocdoc
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My first visit for my annual eye exam was very pleasant. The office is calming and the receptionist staff was welcoming. I had to wait 20-30 min after my scheduled appointment time to be seen by the doctor but I didn’tmind because the office was comfortable. Dr. Ruelas was very professional and did a thorough job. I left with a trial pair of contacts and happy with my experience. About 3 days later after wearing the new contacts I noticed redness in both eyes that progressively got worse and worse. I have very sensitive eyes and suspected I was having a reaction to the new contacts. I called Monday morning and left a message. I did not hear back so called again Monday evening before close and left another message. Tuesday I called again after no return calls and was told I would have to wait 3 more hours for someone to help me to schedule an appointment. At this point, my eyes were very painful and uncomfortable and I could not go to work. I had to schedule an emergent appointment with another office in order to be seen as soon as possible. When I was given a call back Tuesday afternoon the receptionist told me she was “off on the weekends and the new person she was training would have had to go into the machine and listen to all the messages”. I don’t know why she made such a poor excuse for the late response and seemed to brush off the urgency of my calls. Afterwards, I asked to be sent my prescription information so I could order new contacts. Lisa said she would email it to me but it took two more calls and another day to receive my records. Would not recommend.
Source: Zocdoc
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she was very good , the only problem was they would not accept my insurance for eye glasses which is a big turn off.
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Professional and prompt
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The office is located inside of a glasses shop. Dr. Ruelas is very personable and helpful.
Less than 1 year ago
Source: Zocdoc
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They told me to come in for my annual eye check up but when I got there they told me that it had been less than a year since my last one so my insurance wouldn't cover it. I'm not surewhy they told me if was time to book my appointment but the receptionist didn't charge me for coming in and booked me for an appointment later in the year. It was a waste of my time, but they were pretty nice about it.
Less than 1 year ago
Source: Zocdoc
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Dr. Veronica Ruelas is incredibly nice and dynamic. She actually listens to you and gives honest, genuine feedback. It's a beautiful environment in 3rd eye Optometry. As an extra perk when you arrive her friendly staff offers you coffee or tea.This is the kind of experience you hope for when you go to the doctor. Highly recommended!
Source: Zocdoc
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Very nice and comfortable setting. Swanky and chic office. Nice to have an eye exam in a relaxed/retail setting. Much more relaxing than other offices. Helpful staff.
Source: Zocdoc
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Dr. Veronica was amazing! She is extremely approachable and uses all top-of-the-line equipment when conducting the eye exam. Her assistant Lisa was a pleasure to talk to and assisted with contact lens/glasses options. Minimal wait time, very clean office, very chic ambiance. Definitely recommend! 5 Stars
Less than 1 year ago
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She was great and thorough!
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It was a pleasure getting my annual eye exam and contact lens fitting with Dr Ruelas. She was very deliberate with recommendations around prescriptions (i.e. whether it was time to get progressive lenses and the possible drawbacks of doingso) and choice of contacts. Lisa, at reception, was also super pleasant and professional with the entire visit. Found my new family optometrist and eyeglass store (artsee is awesome).
Source: Zocdoc
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I loved her office feel in the middle of everything downtown. Only complaint is I wished the in-house glasses vendor accepted my insurance - they did not.
Less than 1 year ago
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Dr. Ruelas receptionist was very friendly and upbeat. They have advanced technology and also tablets for you to fill out the customary doctor's office forms. The office is beautifully decorated and has a focus on holistic remedies. Dr. Ruelasworks efficiently and gets to understand patient needs. I look forward to Dr. Ruelas being my ongoing optometrist or eye care needs.
Source: Zocdoc
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Very pleasant. She was quite friendly, professional, caring, and put my daughter at ease during her visit.
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I really enjoyed meeting Dr Ruelas and her staff, especially Lisa. Both ladies were personable and had a good sense of humor. Look forward to returning.
Source: Zocdoc
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Absolutely perfect! Appointment was prompt, professional, and warm. Highly reccommend Dr. Ruelas and staff!!
Source: Zocdoc
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Veronica was excellent and her office is a dream. I highly recommend.
Source: Zocdoc
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Amazing!
Source: Zocdoc
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Dr. Ruelas was excellent. Very warm and personable, extremely well-versed in older eyecare and did a really thorough exam in her state of the art (and gorgeous) office. Lisa, the office manager (CIO) was also very impressive and warm. She'salso extremely knowledgeable and helpful, and made everything so smooth and efficient. This is not your standard eye doctor or eyewear office. Upscale and highly personalized, you'll feel very special here.
Source: Zocdoc
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Disorganized, not thorough, not a good value and not worth it.
More than 1 year ago
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I was very pleased with the service. I am highly recommend Veronica to everyone who is looking for a reliable service.!!!
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Very nice! Professional lady! The office is clean and artsy! I love it
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This was such a wonderful experience. Great vibes and very informative!
Source: Zocdoc
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She was great, answered all of my questions in a way that was neither dumbed down nor overly technical. In addition, I have a lot of phobias about my eyes (very hard for me to sit still during an exam) andshe handled it like a pro. She managed to be both kind and efficient in giving me the exam.
Source: Zocdoc
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Dr. Ruelas was great. She was very informative and extremely thorough in her exam. I would highly recommend her and plan on bringing my daughter in for an exam soon.
Source: Zocdoc
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So amazing! Veronica was so sweet, and obviously really smart! She told me things about my eyes no other eye doctor ever has before. Plus, they took and awesome picture of my eyes and explained how the eye works.. SO COOL.Totally would recommend to anyone who needs a new eye doctor :)
Source: Zocdoc
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Friendly and responsive.
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She is awesome! I don't think I have ever had a pleasant better eye doctor visit before this one
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Dr.Ruelas is very professional and comforting when speaking with her. I had a great time being taking care of and now is my permanent eye doctor!
Source: Zocdoc
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Dr. Ruelas was very quick and efficient. My only issue with them was the price of the glasses frames sold there was very high so I bought them elsewhere. Other than that though she was a very good doctor.
More than 1 year ago
Source: Zocdoc
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I went in for a general eye exam/prescription but wasn't planning on buying frames. I have had bad experiences with doctors trying to pressure me into buying frames at their office or being weird/forgetting to give me my prescription when Isay I'm not interested. Dr. Ruelas wrote me a prescription right away and there was never any pressure to buy frames at her office. You can tell she is focused on eye health rather than selling frames. Front-desk staff was really great -- warm and professional and helped me with an insurance card issue. Dr. Ruelas was also very warm and professional and explained everything very clearly to me. The office itself is very chic and nice.
More than 1 year ago
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The doctor herself is very nice, but the office is really disorganized. It took an extremely long time to be processed, then to be seen, then to have a prescription processed, then I had to follow up on the prescription andit hadn't been requested, then I had to call again to see if it had come in because I wasn't alerted - I liked Dr. Ruelas but wouldn't go back.
More than 1 year ago
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Great service, polite/kind, thoughtful. They walked me thru my options, gave advice on next steps and things to think about for the health of my eyes!
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She is very professional and her staffers are welcoming and cordial. I couldn't find my insurance card and everyone worked with me to get registered. The doctor answered my questions and it was pleasant. I've worked ith healthcare and she gets my top rating.
Source: Zocdoc
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If you go look at her Yelp reviews, Ms. Ruelas seems to have a habit of charging her customers for things after the fact, with no prior discussion of charges. I came in for a new contact lens prescription, and wascompletely surprised to be hit with an extra charge (that doubled my overall price) for a "contact lens fitting" as I was checking out -- I put contacts into my eyes, and then she shined a light into them and then sent me on my way. I was never told that this was a separate fee or even a separate exam; she never discussed that with me before she charged me. It took several very unpleasant back-and-forths to get this resolved, and it was only once I was ready to take this to consumer protection bureaus that she compromised. It's a matter of principle -- read the negative reviews below, and you'll see that these shady extra charges are standard practice with her. I would not recommend this optometrist to any of my friends or family. If you need to go visit her, be absolutely crystal clear about what you're paying for.
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Awesome.
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Dr. Ruelas and her staff we absolutely fantastic! She answered all of my questions and concerns, and recommended a great plan for me to follow. I'm an so happy to have found her! Overall great experience. Thank you, thank you!
Source: Zocdoc
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She was fantastic! Very professional and very knowledgeable.
Source: Zocdoc
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Great experience. Dr. Ruelas and her staff were very professional, prompt and courteous.
Source: Zocdoc
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Awesome visit! Everyone was friendly and welcoming. The visit was quick and Dr. Ruelas is awesome. I'm thoroughly happy with my visit today and plan to be back in the future.
More than 1 year ago
Source: Zocdoc
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The wait time was a little long (probably about 30-40 minutes), but the couch was so comfortable and the office so calming that I really didn't mind. Veronica was knowledgeable and attentive and the eye exam was very easy. I onlywish they'd let me know that one of the parts of my exam was going to cost extra, because I thought it would be included. Besides that, I would definitely recommend and go back!
Source: Zocdoc
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Dr Veronica is a very amicable and welcoming person. She solved all my anxiety, is a very good listener and she explained to me my test results. Her office was also very proficient in processing my paperwork and insurance. Definitely recommend.
Source: Zocdoc
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One of the better providers I have been to in the city. She answered all my questions and made me feel more confident in understanding the key questions regarding my eye care.
More than 1 year ago
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Everyone in the office made my (first) visit a memorable one. They were so cozy - even outside of work I know they are genuinely great people. You don't expect such a vibe in a medical office. The receptionist thoroughly explainedeverything I needed to hear, as did Dr. Ruelas during my procedure. Furthermore, the office is beautiful, with interesting displays for the frames as well as pieces of art that circulate periodically. Very serene atmosphere. Very third eye chic. Oh... ask about the puzzle... see if you can finish it under 5 mins.
Source: Zocdoc
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My appointment was confirmed the day before, I walk in on time and her assistant says my name and checks me in while telling me the doctor is running behind. I wait for about 20 minutes and the doctor finall comesin the door and says to me they didnt have my appointment which I found strange because the assistant had my name in the computer and I recieved an appointment confirmation. She says she will be with me in a minute but she has a scheduling issue - the office is empty by the way - no other patients but me. Her office is in a store front, so I watch as she walks across the way and sits down to chat with someone at Shake Shack AS I AM WAITING ON HER. I thought I was on candid camera because was my doctor who was already 30 minutes to my appointment really hanging at Shake Shack while I waited? I honestly left the appointment wondering if she is really board certified. I would say avoid her completely - SO UNPROFESSIONAL.
Source: Zocdoc
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She was fantastic! Really welcoming and helpful! Would definitely recommend.
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She is fantastic! Great energy and really through!
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Dr. Ruelas was very friendly and knowledgeable! I had a pleasant experience and highly recommend this doctor.
More than 1 year ago
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The Zocdoc appointment did not go through. They squeezed me.
More than 1 year ago
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The visit was nice. My only concern is when the Ms. Ruelas wanted to dialate my pupil. Most ppl in the area only work within the vicinity. I can't dialate my pupils and go back to work. Becuase her office isfairly new the receptionist is not aware of your insurance. So when I made another trip to pick out a glasses I was told that is a seperate vendor in her office and they do not accept my insurance. WHY?! have another vendor that does not accept all insurance. You only cater to the ppl that work in that building.
Source: Zocdoc
ZocdocFind an OptometristDr. Veronica Ruelas, OD