I was double booked and my wait time was over an hour. I have two little ones to be seen by the dentist and I was double booked. This was completely unacceptable because I had also called twice to confirm my time and they said it was ok. The receptionist very casually said I could reschedule or wait and I thought it was quite thoughtless and complete disregard for people's time. I may even switch to another dentist on this account.