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315 verified Aetna Therapists/Counselors in Charlotte, NC
Zocdoc verifies all providers before they can appear in Zocdoc search results. Every provider that appears in search is open to new patients.
In-network providersInsurance logo
Availability last updated 05/14/2026
Availability last updated 05/14/2026

Stephanie Hrit, LMSW

Psychotherapist (Virtual)
4.83
·18 reviews
Great Listener!!! - Jun 5, 2025 by Alexandra C.Click to read more
Charlotte, NC
In-network · Aetna
Accepting new patients · Offers video visits · Highly recommended · Excellent wait time ·
Read bio
Hello! My name is Stephanie Hrit, LMSW, and I provide person-centered therapy services to individuals seeking hope, healing, and empowerment. I hold a Master's in Clinical Social Work from Michigan State University. As a Dialectical Behavior Therapy (DBT) therapist, I utilize a strengths-based app...Click to read more
Next available: Sun, May 17

Olivia Ball, APRN, RN, NP

Adult Psychiatric & Mental Health Nurse Practitioner (Virtual)
3.67
·6 reviews
Dr Olivia ball is an absolute sweetheart. 10/10 recommend to everyone. - Feb 6, 2026Click to read more
Charlotte, NC
In-network · Aetna
Accepting new patients · Offers video visits ·
Read bio
Olivia Ball, DNP, PMHNP-BC, is a Board-Certified Psychiatric Mental Health Nurse Practitioner known for her empathetic, approachable, and patient-centered style. Originally from a suburb of Memphis, TN, Olivia’s early life was shaped by a deep love for music. After earning a degree in vocal performa...Click to read more
Next available: tomorrow

Salaha Khalif, APRN, RN, NP

Adult Psychiatric & Mental Health Nurse Practitioner (Virtual)
1.00
·2 reviews
Didn’t bother to call me and didn’t show up to my appointment - Oct 6, 2025 by Francesco F.Click to read more
Charlotte, NC
In-network · Aetna
Accepting new patients · Offers video visits · Expertise in developmental disabilities + 2 more ·
Read bio
Salaha Khalif, PMHNP-BC, is a Board-Certified Psychiatric Nurse Practitioner dedicated to providing compassionate, personalized mental health care. Originally from Kenya, Salaha was inspired to enter the healthcare field by a formative experience in her youth—when international doctors helped treat ...Click to read more
Next available: tomorrow

Anita Mohanty-Barnes, LCSW, MSW

Psychotherapist (Virtual)
4.90
·21 reviews
Anita is absolutely amazing! She’s always positive and encouraging . I love how easy it is to talk to her. by GMClick to read more
Charlotte, NC
In-network · Aetna
Accepting new patients · Offers video visits · Highly recommended · Excellent wait time ·
Read bio
Anita is an experienced psychotherapist with over 9 years of practice. She holds a Master's degree in Social Work from the State University of New York, Binghamton. Currently practicing with ReachLink in North Carolina, Anita specializes in helping patients address a wide range of psychological and ...Click to read more
Next available: Mon, May 18

Lloyd Gallimore, APRN

Adult Psychiatric & Mental Health Nurse Practitioner (Virtual)
3.44
·9 reviews
I dont know company called happier living lied didnt book my appointment tbey mess with people who need help i dont recommend this company at all i will never book here again and im tell others dont waste their time. Not the pro iders fault at all he didnt even get a chance to work wifh me becajse o...Click to read more
Charlotte, NC
In-network · Aetna
Accepting new patients · Offers video visits ·
Read bio
Lloyd Gallimore, NP, is a Board-Certified Psychiatric-Mental Health Nurse Practitioner. Growing up in rural Appalachia, Lloyd was surrounded by a community where many people lacked adequate healthcare. His parents instilled in him the values of hard work and helping the underserved, shaping his pass...Click to read more
Next available: Mon, May 18

Brianne Quintin, APRN

Adult Psychiatric & Mental Health Nurse Practitioner (Virtual)
4.21
·28 reviews
She was great. Will definitely be booking with her again. - Apr 14, 2026 by Garrett G.Click to read more
Charlotte, NC
In-network · Aetna
Accepting new patients · Offers video visits ·
Read bio
Brianne Quintin, NP, is a Board-Certified Nurse Practitioner specializing in mental health care. With a background rooted in psychology and nursing, Brianne brings a unique perspective to her practice, emphasizing patience, consistency, and approachability in her interactions with clients. After ...Click to read more
Next available: Mon, May 18

Dr. Iris Bell, MD

Psychiatrist (Virtual)
2.63
·8 reviews
I never received an email from the doctor for the appointment. So I was not seen by her, that was really disappointing. - Nov 24, 2025Click to read more
Charlotte, NC
In-network · Aetna
Accepting new patients · Offers video visits ·
Read bio
Dr. Iris Bell, MD, PhD, is a board-certified psychiatrist dedicated to helping individuals understand themselves and the patterns that shape their lives. With a strong foundation in psychobiology, Dr. Bell's approach to mental wellness integrates scientific insight with a compassionate, individualiz...Click to read more
Next available: Mon, May 18

Cheyanne Burns, NP

Adult Psychiatric & Mental Health Nurse Practitioner (Virtual)
4.47
·40 reviews
I had a pleasant experience while being a bit nervous and anxious about therapy my NPA Cheyanne Burns was ready to listen and see exactly what I needed and gave me options about my anxiety and how to cope with it which we will work on next session very good listener 5?????????? - Aug 1, 2025 by Rene...Click to read more
Charlotte, NC
In-network · Aetna
Accepting new patients · Offers video visits · Expertise in anxiety disorders + 2 more ·
Read bio
Ms. Cheyanne Burns is a Board Certified Psychiatric Mental Health Nurse Practitioner licensed in the state of California. She earned her Bachelor’s degree from Loma Linda University and completed her Master’s degree at Azusa Pacific University, where she is also currently pursuing a Doctor of Nursi...Click to read more
Next available: Mon, May 18

Ololade Omokpo, APRN, RN, NP

Adult Psychiatric & Mental Health Nurse Practitioner (Virtual)
2.60
·5 reviews
Charlotte, NC
In-network · Aetna
Accepting new patients · Offers video visits ·
Read bio
Ololade Omokpo is a Board-Certified Psychiatric-Mental Health Nurse Practitioner (PMHNP-BC) dedicated to compassionate, client-centered care. Shaped by diverse cultures and experiences, she values resilience, adaptability, and community-principles that guide her approach to mental health. Fascinate...Click to read more
Next available: Mon, May 18

Harold Young, NP

Mental Health Nurse Practitioner (Virtual)
4.79
·38 reviews
The NP was very helpful and provided information.Click to read more
Charlotte, NC
In-network · Aetna
Accepting new patients · Offers video visits · Highly recommended ·
Read bio
Harold Young holds a Bachelor of Science in Nursing and a Master of Science in Nursing, both from East Tennessee State University. He is a board-certified Psychiatric Mental Health Nurse Practitioner. Harold’s motivation for entering the field stemmed from witnessing family members with mental heal...Click to read more
Next available: Mon, May 18

Troy Saintable, APRN, RN, NP

Adult Psychiatric & Mental Health Nurse Practitioner (Virtual)
5.00
·4 reviews
- Mar 25, 2026 by augusto M.Click to read more
Charlotte, NC
In-network · Aetna
Accepting new patients · Offers video visits · Highly recommended · Excellent wait time ·
Read bio
Troy Saintable, PMHNP-BC, is a Board-Certified Psychiatric-Mental Health Nurse Practitioner dedicated to compassionate, client-centered care. Raised in a family of nurses in Miami, FL, he developed a deep appreciation for healthcare's impact early on. Initially considering a career as a physician, h...Click to read more
Next available: Mon, May 18

Dr. Isaac Mcfadden, MD

Psychiatrist (Virtual)
4.11
·27 reviews
Provider was a no call no show. The office phone number goes to an automated message with no one to assist you. They do not respond to emails. This place is horrible. Stay away if you can help it. - Jul 14, 2025 by Charles W.Click to read more
Charlotte, NC
In-network · Aetna
Accepting new patients · 25+ years of experience · Offers video visits ·
Read bio
Dr. Isaac McFadden, MD, is a distinguished and compassionate Board-Certified Psychiatrist with a deep commitment to understanding and addressing the psychological needs of his clients. Dr. McFadden grew up in South Carolina and completed his medical degree at the Medical University of South Caroli...Click to read more
Next available: Mon, May 18

Valerie Hampton, APRN

Adult Psychiatric & Mental Health Nurse Practitioner (Virtual)
4.63
·8 reviews
Everything worked out really well - Apr 12, 2026 by Mirissa S.Click to read more
Charlotte, NC
In-network · Aetna
Accepting new patients · Offers video visits · Excellent wait time ·
Read bio
Valerie Hampton, PMHNP Valerie Hampton is a Board-Certified Psychiatric-Mental Health Nurse Practitioner. She grew up in Pensacola, Florida, where her early fascination with her mother's nursing textbooks ignited her passion for healthcare, particularly psychiatry. Valerie's educational journey is ...Click to read more
Next available: Mon, May 18

Berlyne Louisius, APRN, RN, NP

Adult Psychiatric & Mental Health Nurse Practitioner (Virtual)
2.33
·3 reviews
They never showed up to the appointment. - Jan 28, 2026Click to read more
Charlotte, NC
In-network · Aetna
Accepting new patients · Offers video visits ·
Read bio
Berlyne Louisus, NP, is a Board-Certified Nurse Practitioner committed to helping individuals achieve and maintain their best health. Growing up in a quiet neighborhood in Lake Worth, Florida, Berlyne developed a strong appreciation for education and the importance of caring for others. From a young...Click to read more
Next available: Mon, May 18

Daniel Wintroub, APRN

Adult Psychiatric & Mental Health Nurse Practitioner (Virtual)
4.34
·41 reviews
They only accept Medicare but their provider says they accept Medicaid and Medicare they also charged me after giving me a receipt saying they charged my Medicaid ? - Apr 22, 2026Click to read more
Charlotte, NC
In-network · Aetna
Accepting new patients · Offers video visits ·
Read bio
Daniel Wintroub is a Board-Certified Psychiatric-Mental Health Nurse Practitioner. Born and raised in Southern California in a blue-collar family, Daniel’s passion for teamwork and collaboration was nurtured through his early involvement in soccer. His experiences competing in sports also instilled ...Click to read more
Next available: Mon, May 18

Manar Salah, APRN

Adult Psychiatric & Mental Health Nurse Practitioner (Virtual)
3.67
·3 reviews
Never got a call from ANYONE!! I SHOULDNT BE CHARGED FOR A THING - Oct 31, 2025 by River H.Click to read more
Charlotte, NC
In-network · Aetna
Accepting new patients · Offers video visits ·
Read bio
Manar Salah is a Board-Certified Psychiatric Mental Health Nurse Practitioner (PMHNP-BC) dedicated to making a positive impact in the mental health field. Born and raised in New York, Manar pursued her passion for nursing immediately after high school. She is known for her honesty, compassion, and c...Click to read more
Next available: Mon, May 18

Danice Thorne, APRN, RN

Adult Psychiatric & Mental Health Nurse Practitioner (Virtual)
4.00
·8 reviews
Great first appointment, I felt very comfortable and safe. Looking forward to our next session. - Feb 2, 2026 by Alexander L.Click to read more
Charlotte, NC
In-network · Aetna
Accepting new patients · Offers video visits · Expertise in depression ·
Read bio
Danice Thorne, NP, is a Board-Certified Psychiatric Mental Health Nurse Practitioner dedicated to providing compassionate, collaborative care. Raised in Boise, Idaho, Danice always felt called to nursing, viewing it as a way to support people through their most vulnerable moments. She earned both h...Click to read more
Next available: Mon, May 18

See Chung, APRN, RN, NP

Adult Psychiatric & Mental Health Nurse Practitioner (Virtual)
3.67
·3 reviews
It seems like they have a different website you need to enter your information with the card number and everything. When I made an appointment via Zocdoc, it was 3:40pm. Somehow their company scheduling site put me on 3pm spot. Around 3:20pm I received email that I was marked as "No Show" and there ...Click to read more
Charlotte, NC
In-network · Aetna
Accepting new patients · Offers video visits ·
Read bio
See Chung, PMHNP-BC, is a Board-Certified Psychiatric-Mental Health Nurse Practitioner committed to delivering compassionate, patient-centered care. Born and raised in Korea, See’s interest in the human mind developed early, inspired by stories of resilience and healing. Despite cultural stigma arou...Click to read more
Next available: Mon, May 18

Kaleigh Hecht, APRN, RN, NP

Adult Psychiatric & Mental Health Nurse Practitioner (Virtual)
2.60
·5 reviews
Waste of time - Sep 2, 2025 by Evgenii T.Click to read more
Charlotte, NC
In-network · Aetna
Accepting new patients · Offers video visits ·
Read bio
Kaleigh Hecht is a Board-Certified Nurse Practitioner, dual-certified in Family and Psychiatric-Mental Health care. Passionate about healthcare, she provides compassionate, patient-centered mental health care in a supportive environment. Her journey began early, volunteering at a hospital as a teen...Click to read more
Next available: Mon, May 18

Dr. Deanna Ryerson, PhD

Psychologist (Virtual)
2.00
·4 reviews
Booked an appointment and then got a message from Happier Living that 55 appointments were canceled. No clue why I had 55 appointments and no contact from the doctor about anything. Avoid this Dr. - Dec 1, 2025 by Marc H.Click to read more
Charlotte, NC
In-network · Aetna
Accepting new patients · Offers video visits ·
Read bio
Dr. Deanna Ryerson, PhD, is a compassionate and experienced Clinical Psychologist dedicated to helping individuals overcome adversity and realize their potential. Naturally empathetic, she finds deep fulfillment in supporting others through their journeys of healing and growth. Dr. Ryerson earned h...Click to read more
Next available: Tue, May 19

Dr. Donald Nash, PsyD

Psychologist (Virtual)
1.00
·2 reviews
My appointment time was not available and I was automatically matched with a random doctor in the Happier Living system and had to choose an appointment the following week. - Sep 10, 2025 by Mads L.Click to read more
Charlotte, NC
In-network · Aetna
Accepting new patients · Offers video visits ·
Read bio
Dr. Donald Nash, PsyD, is a Licensed Clinical Psychologist dedicated to promoting emotional resilience and personal growth in individuals of all ages. With a warm, empathetic, and collaborative style, he creates a safe, nonjudgmental space where children, adolescents, and adults can explore their ex...Click to read more
Next available: Mon, May 18

Dr. Christopher Tang, MD

Psychiatrist (Virtual)
2.08
·24 reviews
Never showed up for appointment - Aug 24, 2025 by Maria D.Click to read more
Charlotte, NC
In-network · Aetna
Accepting new patients · Offers video visits ·
Read bio
Dr. Christopher Tang is passionate about making a difference in his patients' lives. Born in California and raised in Taiwan until age 13, Dr. Tang brings a unique blend of cultural sensitivity and professional expertise to his practice. His journey back to the United States as a teenager meant adap...Click to read more
Next available: Tue, May 19

Zane Wright, LCSW

Psychotherapist (Virtual)
Charlotte, NC
In-network · Aetna
Accepting new patients · Offers video visits ·
Read bio
Mr. Zane Wright is a skilled psychotherapist who practices at ReachLink. He offers compassionate mental health support through convenient virtual consultations. Mr. Wright believes in listening to each patient and building a partnership to maintain and improve lifelong health. He helps them devel...Click to read more
Next available: Fri, May 22

Erin Berry, APRN

Adult Psychiatric & Mental Health Nurse Practitioner (Virtual)
3.00
·2 reviews
She listened really well, asked clarifying questions and overall made it a visit I felt was worth it . - Feb 16, 2026 by Aaralyn H.Click to read more
Charlotte, NC
In-network · Aetna
Accepting new patients · Offers video visits ·
Read bio
Erin Berry, NP, is a Board-Certified Nurse Practitioner dedicated to helping individuals live their lives more fully and authentically. Growing up in a small town in southern Illinois, Erin developed a deep interest in understanding the mind and family relationship dynamics, particularly influenced ...Click to read more
Next available: Thu, May 21

Jenifer Shadrick, LCMHC

Psychotherapist (Virtual)
4.89
·9 reviews
- Jan 29, 2024 by Douglas R.Click to read more
Charlotte, NC
In-network · Aetna
Accepting new patients · Offers video visits · Excellent wait time ·
Read bio
I am a Licensed Clinical Mental Health Counselor with nearly a decade of professional experience working in the mental health counseling field. I hold a Master's degree in Professional Counseling from Liberty University. My experience includes working with both individuals and families of all ages. ...Click to read more
Next available: Wed, May 20

Dr. Alice Andres, PsyD

Psychologist (Virtual)
2.29
·7 reviews
After receiving notifications for days leading up to my scheduled appointment time and doing all the necessary inputs the office or the Doctor never sent the zoom codes. So before the scheduled appointment I attempted to notify the office at the numbers provided, even an email to deaf ears. So after...Click to read more
Charlotte, NC
In-network · Aetna
Accepting new patients · Offers video visits ·
Read bio
Alice Andres is a Licensed Clinical Psychologist and a National Health Service Psychologist, deeply committed to fostering wellness and personal growth. She holds a Doctorate in Clinical Psychology from The Chicago School of Professional Psychology and Bachelor's degrees in Spanish and Psychology wi...Click to read more
Next available: Tue, May 26

Dr. Sarah Hollander, MD

Psychiatrist (Virtual)
Charlotte, NC
In-network · Aetna
Accepting new patients · Offers video visits ·
Read bio
Dr. Sarah Hollander, MD, is a general adult psychiatrist who works with young adult professionals to achieve meaningful, lasting wellness through a holistic and integrative approach to mental health. She earned her BS in Biological Psychology and Neurology from UC Davis, her MD from Avalon Universit...Click to read more
Next available: Tue, May 26

Takesha Briggins, LCMHC

Psychotherapist (Virtual)
Charlotte, NC
In-network · Aetna
Accepting new patients · Offers video visits ·
Read bio
I earned my MSEd in Counseling from Old Dominion University. I have been a Professional School Counselor since 2010 and recently became a Licensed Clinical Mental Health Counselor. Although most of my clinical experience has been with adolescents, I have also worked with adults in community settings...Click to read more
Next available: Tue, May 26

Keba Bosley, LCSW

Psychotherapist (Virtual)
Charlotte, NC
In-network · Aetna
Accepting new patients · Offers video visits ·
Read bio
Mask Off Therapeutic Services PLLC is a mental health provider with a focus on Black women’s mental health. We identify with the taboo of seeking help, or better yet, discussing unhealthy family behaviors when growing up. “Mama” would often say, “What happens in this house, stays in this house”. You...Click to read more
Next available: Tue, May 19

Deanna Carvalho, LMFT

Psychotherapist
2 mi · 1724 East Blvd, Charlotte, NC 28203
In-network · Aetna
Also offers video visits · Accepting new patients ·
Read bio
Hi there, I'm Deanna. Do you find yourself wanting to live a more authentic, empowered, and meaningful life? Do you feel pulled in a million directions, unable to fit it all in? Are you struggling to cultivate the kind of relationships, work, and level of health that you desire? Is it hard to be kin...Click to read more
Next available: Mon, May 18

Gregory Jones, LCMHC

Psychotherapist (Virtual)
5.00
·1 review
Charlotte, NC
In-network · Aetna
Accepting new patients · Offers video visits · Highly recommended ·
Read bio
I believe therapists are only wounded survivors with education and training, who seek to help their fellow person face life's difficulties. Just like you, I have faced hardship and continue to work every day towards a better self. I aim to provide my clients with an experience that puts them in a po...Click to read more
Next available: Wed, May 20

Jessica Maguire, LCSW

Psychotherapist (Virtual)
5.00
·3 reviews
Jessica was a great listener and I appreciate her approach to therapy. I walked away from our first session excited to continue which I haven’t felt with a therapist in a long time. She asked me the right questions and you can tell she loves what she does and this is what she is meant to do. - Mar 4...Click to read more
Charlotte, NC
In-network · Aetna
Accepting new patients · Offers video visits · Highly recommended · Excellent wait time ·
Read bio
I'm a Licensed Clinical Social Worker (LCSW) licensed in North Carolina and South Carolina with nearly two decades of experience. I offer compassionate, goal-oriented therapy that helps clients create real, lasting change in their lives. My approach is supportive, direct, and always grounded in empa...Click to read more
Next available: Fri, May 22

Meagan Eatmon, LCSW

Psychotherapist (Virtual)
Charlotte, NC
In-network · Aetna
Accepting new patients · Offers video visits ·
Read bio
Hi there, I'm Meagan! I am licensed in North Carolina with over 5 years of professional work experience. I hold a Master’s in Social Work from East Carolina University and am a Licensed Clinical Social Worker (LCSW). I have experience helping clients with depression, anxiety, relationship issues, a...Click to read more
Next available: tomorrow

LaSonya Brown, LCMHC

Psychotherapist (Virtual)
Charlotte, NC
In-network · Aetna
Accepting new patients · Offers video visits ·
Read bio
When you're ready to navigate your journey of healing and change, it's helpful to have a supportive and nonjudgmental person to help you take those important steps. Remember, this journey is about the total you. As a counselor, it's my goal to meet you where you are in life and help you explore ways...Click to read more
Next available: tomorrow

Miranda Delehoy, LCSW

Psychotherapist (Virtual)
Charlotte, NC
In-network · Aetna
Accepting new patients · Offers video visits ·
Read bio
I’m a trauma-informed LCSW who helps clients navigate life’s plot twists with compassion, curiosity, and the occasional well-timed joke. I offer an affirming, solutions-focused space where you can be honest, breathe easier, and build a life that feels a little less overwhelming. My approach My appr...Click to read more
Next available: tomorrow

Omotunde Adeyemi, NP

Family Psychiatric & Mental Health Nurse Practitioner (Virtual)
Charlotte, NC
In-network · Aetna
Accepting new patients · Offers video visits · Expertise in diabetic emergency + 2 more ·
Read bio
Omotunde Adeyemi is a dual-board-certified nurse practitioner in both family medicine and psychiatric-mental health. She has more than 18 years of experience in healthcare. Her goal is to combine evidence-based medicine with a compassionate, collaborative approach to help individuals achieve balance...Click to read more
Next available: tomorrow

Mark Lattimore, LCMHC

Psychotherapist (Virtual)
Charlotte, NC
In-network · Aetna
Accepting new patients · Offers video visits ·
Read bio
My name is Mark Lattimore Jr., and I am a Licensed Clinical Mental Health Counselor and Licensed Clinical Addiction Specialist. I serve youth, adults, and families who are navigating trauma, grief, life transitions, and emotional challenges. My goal is to provide a safe space where clients can heal,...Click to read more
Next available: tomorrow

Emay Wessner, LCSW

Psychotherapist (Virtual)
Charlotte, NC
In-network · Aetna
Accepting new patients · Offers video visits ·
Read bio
Hi, Im Emay Wessner, a licensed clinical social worker. I specialize in working with veterans and individuals who have experienced trauma, helping them process difficult experiences and move toward healing. My style is warm, collaborative, and downtoearthI believe therapy works best when you feel sa...Click to read more
Next available: Sat, May 16

Carol Mayfield, LCSW

Psychotherapist (Virtual)
Charlotte, NC
In-network · Aetna
Accepting new patients · Offers video visits ·
Read bio
I have over 30 years experience working with clients in the areas of mental health, addiction, and crisis intervention in various healthcare settings. I have been offering therapy through telehealth since 2022 and find this works well for many clients. For the past 14 years I have also worked specif...Click to read more
Next available: tomorrow

Saphia Shaffie, LCSW

Psychotherapist (Virtual)
Charlotte, NC
In-network · Aetna
Accepting new patients · Offers video visits ·
Read bio
Therapy is the most effective when you feel genuinely connected to the person walking along side you. I take pride in meeting clients where they are, no matter the chapter of life they’re in. I strive to offer both stability and flexibility, recognizing that the world can feel overwhelming at times,...Click to read more
Next available: tomorrow
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Frequently asked questions

How many recent appointments have been booked with therapist / counselors in Charlotte, NC who accept Aetna?

Recently, 44 appointments have been booked with therapist / counselors in Charlotte, NC who accept Aetna.

How do patients rate their experience with booking therapist / counselors in Charlotte, NC on Zocdoc?

On Zocdoc, therapist / counselors in Charlotte, NC have an average rating of 4.92 based on approximately 67 reviews. In Charlotte, NC you can find 403 therapist / counselors with 4-stars or higher. Zocdoc collects reviews from real patients after each appointment, ensuring authentic feedback. Only patients who have booked and attended appointments may post reviews, providing trustworthy and reliable insights into patient experiences.

Can I book a video visit with a therapist / counselor?

Yes, you can book a video visit with a therapist / counselor. There are currently 3 locations that offer video visits in this city. When a provider offers video visits, you will see a small video camera icon next to their profile image. Select a date and time from their available appointment slots and go through the booking process.

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