Dr. Ashraf Elshafei, MD

Addiction Specialist

Book an Appointment

Choose your insurance
Loading...
Choose your insurance
Loading...
No Results
What's the reason for your visit?
Psychiatry Consultation
420 64th St, Brooklyn, NY, 11220
32-72 Steinway St., Fifth Floor, Astoria, NY, 11103

Qualifications and Experience

Education

Hospital Affiliations

Languages Spoken

Board Certifications

Professional Memberships

Awards and Publications

In-Network Insurances

Specialties

Professional Statement

Dr. Elshafei is a is a psychiatrist, board certified in psychiatry, neurology and addiction medicine. He completed his medical training in Psychiatry at New York Medical College and currently serves as Assistant Professor of Psychiatry and as the Associate Director of Residency Training at New York Medical College. Dr. Elshafei is also Chief of The Addiction Medicine and Detoxification Unit at Metropolitan Hospital. Dr. Elshafei's practice also contains a complete Weight Loss Center and management program. He treats a wide variety of disorders but also specializes in heroine addiction treatment with suboxone,smoking cessation, weight loss management, dementia, as well as food addictions and eating disorders.

Zocdoc Awards

Verified Patient Reviews

Overall Rating
Bedside Manner
Wait Time

He is a good listener, and comes across as very caring and invested in your growth. I've been seeing him since February. Bring a book because the wait is long. Next time I go I might check in go have a coffee and come back for my turn.

Overall Rating
Bedside Manner
Wait Time

Most likely won't be returning.

Overall Rating
Bedside Manner
Wait Time

The staff is nice but pretty much useless no one answers the phone and waiting time for appointment is always 3 hours minimum.

Overall Rating
Bedside Manner
Wait Time

He's a good therapist but the wait time is too long. It can be anywhere from 1-2 hours. I don't have that kind of time.

Overall Rating
Bedside Manner
Wait Time

Doctor is fine. He listens however, The wait time is insane. 2 hours plus

Overall Rating
Bedside Manner
Wait Time

Several people in the waiting room stated that they had appointmentsome at the same time I did. I got a sketchy vibe.

Overall Rating
Bedside Manner
Wait Time

I have been a patient of "Dr" Elshafei for about 3 months and at first I highly recommended him, however, his employees are the MOST UNPROFESSIONAL PEOPLE I HAVE EVER MET IN MY LIFE. I am taking a controlled medication for ADD and after meeting with him, he called in my prescription to a neighborhood pharmacy as the system was down and couldn't send it electronically. I called the pharmacy on saturday and they never received the script, I called the Doctor's office and after a few tries finally got someone who told me that she will send it to my pharmacy. I called the pharmacy on Monday, they tell me they still did not received the script, after exactly 23 phone calls, I finally speak with a secretary and she tells me she will send the prescription over to the pharmacy. I call Tuesday night, the pharmacy still doesn't have it, I got into contact with a secretary and she tells me she has sent it to a different pharmacy and that she will resend it to my pharmacy, mind you this is a CONTROLLED SUBSTANCE and these illiterate secretaries are the ones forwarding the script instead of the doctor. My pharmacy then refused to fill my script as the script was filled by the other pharmacy, to make a long story short, I have been 5 days without my medication due to the doctor's and staffs' negligence. I will never see this man again as this is a very serious issue. I usually end up waiting 2 hours, paying copays every month so he can see me for 5 mins and"refill" my prescription. I rather never take this medication again then have to get it through this place.

Overall Rating
Bedside Manner
Wait Time

He is very good person and good experience

Overall Rating
Bedside Manner
Wait Time

SUCH A LONG WAIT TIME (almost 2 hours) and I was told this is just o par with course for this doctor. My prescription was also not available the next day and required extensive follow up.

Overall Rating
Bedside Manner
Wait Time

I literally wait more than 4 hours for my appointment even if I get there early the staff is great though

Overall Rating
Bedside Manner
Wait Time

I've been seeing Dr. Ashraf for several months. He's very knowledgeable and has great bedside manner, however, his administrative staff gets FOUR THUMBS down. I've become accustomed to the long wait-time, Dr. Ashraf is a busy guy. I can't become accustomed to the horrible customer service though. EVERY SINGLE TIME I come into this office, his administrative staff fails to send my medication in a timely matter. It shouldn't take 2-3 days of begging his staff to send my prescription to the pharmacy.

Overall Rating
Bedside Manner
Wait Time

The doctor is nice, but the appointment was very short. Consistently had to wait over two hours for the appointment only to be seen for less than 5 minutes. I've been there as late as 10pm at night. I've never seen anything like this.

Overall Rating
Bedside Manner
Wait Time

They over book appointment slots then fail to let you know you have to wait over two hours to be seen. Refuse to go here anymore

Overall Rating
Bedside Manner
Wait Time

On avg the wait time is 4-5 hours. The doctor is good. The only thing I dislike is seeing other patient going in earlier then others. Espically if they are Egyptian.

Overall Rating
Bedside Manner
Wait Time

Great doctor....wait time horrible... Be prepared to wait 1+ hrs

Overall Rating
Bedside Manner
Wait Time

Very Good Doc, the visit was ok, the only bad part was wait time. the office was in the basement, not very good cell service. And a none working wifi. i will continue working with this doc and recommend him.

Overall Rating
Bedside Manner
Wait Time

Very clam and understanding Psy, highly recommended, just the wait time is more than two hours.

Overall Rating
Bedside Manner
Wait Time

waited 3 and a half hours. last appointment I waited 4 hours.

Overall Rating
Bedside Manner
Wait Time

When I get to see Dr. Elshafei, it's great. Most of the time, however, I have to wait for more than an hour past my appointment time. This last time, I waited for three hours for the office to call in my prescription refill, after booking an appointment to do so (which was the previous office policy) and then found out after I arrived (45 minutes past my appointment time) that they now call all prescriptions in instead. I then waited another two hours for them to finally actually call it in and got my RX just as the pharmacy was closing. This was a totally unnecessary waste of time.

Overall Rating
Bedside Manner
Wait Time

Loved him. The wait time is ridiculous. I've been there twice + both times waited for over two hours.

Overall Rating
Bedside Manner
Wait Time

I highly recommend Dr. Ashraf, for his great knowledge and bedside manner

Overall Rating
Bedside Manner
Wait Time

My visit at Asharf Elshafei's office was rather unpleasant. When I got there the waiting room was crowded and messy, with tissues and paper all over the floor. My appointment was for 5pm but I wasn't seen by the doctor until around 6:15pm. When I was with the Doctor he asked me a few questions, jotted my answers down, and perscribed me with something, sending me on my way. My visit with him was less than five minutes, which I don't feel was an adequate amount of time to evaluate someone on their first visit. I won't be seeing this doctor again.

Overall Rating
Bedside Manner
Wait Time

Dr. Elshafei is a very caring dr. Who listens intently to his patients.

Overall Rating
Bedside Manner
Wait Time

Dr. Elshafei was very professional and knowledgeable about what his patients go through. I feel very comfortable with him because he cares about my well being.

Overall Rating
Bedside Manner
Wait Time

Awesome

Overall Rating
Bedside Manner
Wait Time

Dr. Elshafei will not return calls to the pharmacist. I had to wait over a week before he or his office called back the pharmacist, meanwhile, I was languishing without anti-depressant medicine. He's lucky I didn't harm myself, although I truly don't believe he would care. Stay away from this doctor.

Overall Rating
Bedside Manner
Wait Time

When I arrived they affirmed my appointment. Later the office staff, Eman said that I do not have an appointment......Eman later said that I have an appointment, but 4:30 PM at ZocDoc translates to 7:00 PM at Dr. Ashraf's!! After more than five hours of wait the Doctor saw me!!!! I could not understand why 4:30 at ZocDoc means 7 at Dr. Ash.

Overall Rating
Bedside Manner
Wait Time

The Dr was pleasant and seemed knowledgeable. The wait time was inconsiderately long considering the nature of the appointment. As such the appointment was not as effective as it could have been because my child was irritable and emotionally shut down due to the wait time. Had the time been more reasonable I believe I would have been a lot more satisfied.

Overall Rating
Bedside Manner
Wait Time

The wait is ridiculous, and some of the people there are deplorable, that in itself will cause a major breakdown. But once u finally see the doctor it all doesn't seem to matter anymore, his office is a space u feel complete tranquility. You can feel the aura in the room.

Overall Rating
Bedside Manner
Wait Time

It was awesome. Very relaxed atmosphere. Beautiful office. Friendly staff. The doctor was very accurate in his assessment and prescribed just the right medication for me m I'm looking forward to future visits.

Overall Rating
Bedside Manner
Wait Time

To keep it brief, Dr Ash is knowledgeable and very good at answering any questions you have concerning your treatment. At no point did I ever feel that he wasn't qualified and prepared with treatment and alternative treatment ideas. Good plan A, plan B, plan C kind of guy. Unfortunately he has a TON of patients so you can expect the same issues you'd find with any person who's business concerned a ton of appointments, packed waiting room, a million different prescriptions to remember, etc.. All this would be forgivable if I didn't have to routinely (with NO exceptions) have to wait HOURS past my actual appointment time to see him for 5 minutes. I tolerated it for some time, but I can't anymore. The front desk rarely picks up the phone when you call. I have been trying to refill my prescription for days. Last night I ran out and have been calling them ALL DAY. I literally will not have medication tonight. Wow... I also come every so often for counseling with one of Dr. Ash's professionals (Laura). Laura is awesome and intelligent. She's helped me through various rough times and I'm thankful. Unfortunately she, too, has way too many patients. The other day I waited 2 hours to see her. Finally I couldn't take it and left. After waiting for Ash, appointment after appointment, and now Laura, I'm done. I'd stuck it out because I didn't want to leave and have to deal with a new doctor critiquing my treatment and possibly hitting the reset button. I also didn't want to leave after having so many sessions with Laura, but this is too much. As a doctor I would give him 3.5/5. As a practice? I give this business a 1/5. It's infuriating, mainly because it's never even been apologized for. When I first started coming here I would see people basically shouting at the front desk. I thought, "Wow, people are so rude." Over a year later I get it. $$$$$ is what seems to be important here. I mean, they stack patients on top of each other appointment after appointment. Sometimes I didn't even stay for my full session time. Was rushed out (of counselling). Maybe it was a mistake, but them having way too many patients is completely believable at this point. Fortunately this business serves a niche community that very few practices would be equipped to handle just from a language perspective (many patients are immigrant families and speak languages other than English). Which is awesome. We need more medical treatment that takes the communities of their patients seriously. Arabic speaking families, this may be a GREAT place for you if we're not talking about the logistical issues I've already mentioned. Try it out. Otherwise, it pains me to say :( STAY AWAY. -Frustrated

Overall Rating
Bedside Manner
Wait Time

The wait was long but this is because Dr, Ashraf is fantastic and genuinely cares about his patients ! After years of trying to find a Psychiatrist who was worth my trust and time I am glad to say I will continue visiting Dr Ashraf and his office. The therapist Laura is a sweetheart and all the staff in the office is very friendly and helpful as well. Dr. Ashraf had a genuine interest in my concerns and in me in general. Excellent doctor. will recommend to everyone.

Overall Rating
Bedside Manner
Wait Time

1 Hour wait at 8:30PM. Not too bad.

Overall Rating
Bedside Manner
Wait Time

I really love Dr. Elshafei, he is extremely kind and professional and he is very sensitive to his patients. He never judges or makes you feel rushed and I really enjoy my visits with him. I didn't want the amount of stars to be altered so I said he saw me right away, but just to clarify, the wait can be a bit long but he really is worth it, just bring a magazine or a book to keep you busy. The office is lovely and the front desk staff has always been kind and considerate. I highly recommend this doctor.

Overall Rating
Bedside Manner
Wait Time

The wait time is excruciatingly long. I had a 7pm appointment but wasn't seen until 8:30pm. Doesn't seem like there is a whole lot of order at the front desk. The waiting room also doesn't have enough chairs for people to sit so there were a lot of people standing or waiting outside of the office in the hallway. Other than that, the doctor himself is very nice and knowledgeable. I just wish the copay wasn't so expensive.

Overall Rating
Bedside Manner
Wait Time

Dr. Elshafei is definitely worth the waiting time. He is genuinely caring and listens to his patients instead of just prescribing the latest drugs on the market. Anytime I've needed doses adjusted he'd listen to my explanation and if he agreed, he changed it. Best psychiatrist I've ever met.

Overall Rating
Bedside Manner
Wait Time

Try for the early half of the day to avoid longer wait times.

Overall Rating
Bedside Manner
Wait Time

Such a nice man. The wait time has improved a lot since I first started seeing him. Seems like he's really helping the community too.

Overall Rating
Bedside Manner
Wait Time

Overall it was a great first experience. As others have stated the wait can be pretty substantial so bring something for entertainment. Otherwise Dr. Elshafei made me feel comfortable and felt I was in a trusted environment, for me that is vital to continue treatment. Can't wait to see what's in store for treatment.

Overall Rating
Bedside Manner
Wait Time

The wait time was alittle long, but the office is very beautiful, peaceful atmosphere; friendly and comfortable. The staff is very friendly and professional. The doctor is amazing; very knowledgeble and compassionate. Overall great experience!