Dr. Vicki Troese, OD
Optometrist
531.8 mi · 4002 Chestnut Street, Philadelphia, PA 19104
At a glance
4.14 stars (108 reviews)
83% are satisfied with this provider ·
Accepts 46 insurances
Aetna, BlueCross BlueShield, Cigna, Davis Vision, EyeMed, more+ ·
Works at Eye Encounters
5 office locations
Speaks English
4.14
108 reviews
Bedside manner
4.2
Wait time
4.1
Recent reviews
The place is so nice. The art on the wall is epic- my favorite about there. The people we nice and professional and she check on all my concerns and she was very fast.
September 20, 2018Leasy J.Verified patient
Zocdoc said they accepted my insurance, but they couldn't find it in the system when I went there. I had to pay out-of-pocket.
More than 1 year agoKathleen C.Verified patient
Office locations
1
1.
Eye Encounters
529.7 mi · 4002 Chestnut Street, Philadelphia, PA, 19104
2
2.
Eye Encounters
532.5 mi · 1325 Market Street, Philadelphia, PA, 19107
3
3.
Eye Encounters
531.8 mi · 1925 Chestnut Street, Philadelphia, PA, 19103
Vicki Troese does not participate in Zocdoc to offer online booking at this time
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Dr. Gretchen Brewer, OD
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In-network insurances
Aetna
BlueCross BlueShield
Cigna
Davis Vision
EyeMed
UnitedHealthcare
VSP
Aetna
BlueCross BlueShield
Cigna
Davis Vision
Popular visit reasons
Contact Lenses
Double Vision
Eye Infection
Eyeglasses
General Eye Consultation
Glaucoma Consultation
Pediatric Eye Consultation
Routine Eye Exam
Contact Lenses
Double Vision
Eye Infection
Eyeglasses
More about Dr. Vicki Troese, OD
Welcome to Eye Encounters. Our Chestnut Street practice has been providing the most comprehensive eye care service to the Philadelphia area for many years. We pride ourselves on serving your family's complete vision needs.
We carry a large selection of affordable eyeglass frames, designer frames and sunglasses. Our opticians will help you select the frames that best suit you based on your lifestyle and personality. We also offer a variety of contact lenses that can give you clear, comfortable vision. In order to help you obtain and maintain optical vision health, our optometrists conduct comprehensive eye exams and educate you with the most up-to-date information to keep your eyes strong and healthy.
Education & experience
Education
Salus University, Pennsylvania College of Optometry, Doctor of Optometry
Practice
Eye Encounters
Background
Languages spoken
English
Gender
Female
NPI number
#1336215870
Vicki Troese does not participate in Zocdoc to offer online booking at this time
Similar providers on Zocdoc
Top-rated
Closest to you
Available today
Dr. Sonal Patel, OD
Optometrist
5.5 mi1560 Garrett Rd, Ste F, Upper Darby, PA, 19082
Â
5.5 mi1560 Garrett Rd, Ste F, Upper Darby, PA, 19082
Â
Dr. John Ormando, OD
Optometrist
5.001 reviews
7.5 mi11 W Lancaster Ave, Ardmore, PA, 19003
Â
5.001 reviews
7.5 mi11 W Lancaster Ave, Ardmore, PA, 19003
Â
Dr. James Hall, OD
Optometrist
7.5 mi11 W Lancaster Ave, Ardmore, PA, 19003
Â
7.5 mi11 W Lancaster Ave, Ardmore, PA, 19003
Â
There are currently no additional providers matching this criteria
Dr. Sheeba Bhaskaran, OD
Optometrist
4.8330 reviews
9 mi7252 Frankford Ave, Philadelphia, PA, 19135
Next available: Apr 23
4.8330 reviews
9 mi7252 Frankford Ave, Philadelphia, PA, 19135
Next available: Apr 23
Dr. James Hall, OD
Optometrist
7.5 mi11 W Lancaster Ave, Ardmore, PA, 19003
Â
7.5 mi11 W Lancaster Ave, Ardmore, PA, 19003
Â
Dr. Gretchen Brewer, OD
Optometrist
4.8152 reviews
9 mi2329 Cottman Ave, Spc 66, Philadelphia, PA, 19149
Â
4.8152 reviews
9 mi2329 Cottman Ave, Spc 66, Philadelphia, PA, 19149
Â
Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.14
Wait time
4.12
Bedside manner
4.20
Your trust is our top concern, so providers can't pay to alter or remove reviews. We also don't publish reviews that contain any private patient health information. Learn more here
108 reviews
Most relevant
Just a regular standard visit and she gave me new information on another way to treat my eye disorder.She was very helpful
June 2, 2015Lebert B.Verified patient
Relatively quick appointment and service. Clear on the charges and what my insurance covers. Friendly and helpful staff.
July 22, 2017Liya G.Verified patient
Great Doctor. She was very helpful and nice. Her was as well. Very knowledgeable and great customer service.
April 16, 2018Teona P.Verified patient
The visit was good, but it has been over three weeks and I have jet to receive a call for my glasses
December 4, 2014Christine B.Verified patient
Went for contacts, it was a thorough and relaxing appointment. They’re neither expensive nor pushy.
January 23, 2019Emily D.Verified patient
Such a great experience! She was quick, efficient, and the staff were all super friendly.
January 24, 2019Hannah M.Verified patient
She was super quick and easy! It was perfect for my work schedule.
More than 1 year agoInitials hidden
Very professional and thorough. And the staff was so nice.
May 24, 2018Jocelyn G.Verified patient
I still haven't received contacts yet, so... not great.
More than 1 year agoInitials hidden
This place was great,very nice people that work here.
May 12, 2017Rhianna M.Verified patient
In place has bad condation . I want to baought sunglasses . One persone disscation alloud . He didn’t respect patients. He was impolite . The phsasion has good behavior .
September 19, 2019Naif A.Verified patient
The visit with the doctor itself was quick and easy and she has a very pleasant demeanor. The eye shop she works out of was absolute chaos however. In fairness my appt was after work at 5:15 (and despite being early I waited 45 minutes to see the Doc), but every surface was covered in unfiled paperwork, unfinished prescription orders, and the staff were simultaneously too busy to assist me while having the time to sit on their phones ¯\_(?)_/¯ I’d maybe go again in a pinch after work but I wouldn’t go out of my way to frequent it
March 28, 2019Kara F.Verified patient
The place is so nice. The art on the wall is epic- my favorite about there. The people we nice and professional and she check on all my concerns and she was very fast.
September 20, 2018Leasy J.Verified patient
Great job fast
September 18, 2018Konstandina D.Verified patient
Zocdoc said they accepted my insurance, but they couldn't find it in the system when I went there. I had to pay out-of-pocket.
More than 1 year agoKathleen C.Verified patient
Saw me as soon as I walked through the door. Admins walked me through my insurance with great detail. Didn’t push products on me and were helpful with my inquiries. Great overall experience
May 2, 2018Daniel P.Verified patient
Place was GREAT !
April 13, 2018Rachelle P.Verified patient
Do not go to this doctor. I was physically abused by one of her employees. I waited over two hours to get to my turn n she rushed. Spent less than 5 minuets on my eyes. Just don’t waste your time.
February 21, 2018Latoya O.Verified patient
Office was busy and seemed very dirty. My overall eye exam took less than 2 minutes, it was not thorough. Three days later, I got pink eye, which I suspect is from the lack of cleanliness in the office.
More than 1 year agoInitials hidden
This was my first and last visit. I'm disappointed with the level of care and attention I received by Dr. Troese. I wasn't asked any questions about my vision other than what my old brand of contacts were and if I knew the old prescription. Other doctors have always asked if I have trouble reading, focusing, dryness, headaches, seeing at night etc.
She gave me a pair of contacts made for people with astigmatism with no instruction on how to use them or if I even wanted to switch to those kind of contacts (I don't, but she didn't bother to ask!)
I asked for a copy of my medical record and all I got was my prescription scribbled on a piece of paper with no indication of which eye was which.
I'm very unhappy with how my appointment went and I'll never return.
More than 1 year agoKaitlyn R.Verified patient
I got what I needed but I felt sort of rushed even though I waited a while. I didn't feel as valued but she did answer my question. She seemed knowledgeable. I would prefer a better patient experience.
July 2, 2017Deangela V.Verified patient
First off, my appointment was rescheduled by the staff the day I made the appointment. Then when I got there they told me that I did not have an appointment. So it was almost pointless for me to try and schedule because they had no idea I was scheduled even though I had confirmation from Zocdoc and spoke with the staff to reschedule. That was unpleasant. That being said they got me in the to see the doctor about a half hour after my scheduled time and the staff and doctor were both friendly and helpful.
More than 1 year agoInitials hidden
Dr Troese was very friendly! She made me feel very comfortable and gave me a lot of recommendations for eye care! I love that I wasn't forced into buying any glasses or anything and the eye exam was quick!
March 31, 2017Chandni P.Verified patient
Well to start I didn't get seen by the doctor I had the appointment set with. It was another doctor altogether. My appointment was set for 1:15pm and I did not get see until around 2:00pm even though I got there early. On the other hand the doctor I did end up seeing was quick, professional and pleasant to visit with. The staff and office were also very nice. So basically the service was great the wait time not so much.
March 9, 2017Valerie S.Verified patient
Very pleasant
March 1, 2017Derrick H.Verified patient
Very helpful staff, long wait time.
More than 1 year agoInitials hidden
I was disappointed to find out all the information I submitted in advance online was not received by the office and I needed to do it all over again in the office on paper!
January 11, 2017Initials hidden
The 13th Street location was closed for renovations today. The manager said he thought they had called everyone but when I explained i booked through zocdoc he realized he had forgotten about zocdoc. So he referred me to the city hall location. The manager there didn't know the zoc doc log in and had to call someone. Everyone was very pleasant but it's clear they are not using the zocdoc booking slots appropriately. It would be nice if they knew to aspect you so they could see you on time. Essentially they just hope to get you in the door and see you as they can.
December 3, 2016James B.Verified patient
No frills at the 1325 location, as the building could use a few updates, but I was in and out in about 20 minutes flat. So I'lll take it.
October 6, 2016Initials hidden
Very thorough. Explained things in detail.
June 14, 2016Margaret L.Verified patient
Visit was good and professional, however, the checkout process was unprofessional as they would not give me my contacts prescription until I agree to buy contacts from their store.
More than 1 year agoPriyanka A.Verified patient
Dr. Troese could be a bit more warm, but she was efficient. It was one of the fastest eye appointments I've had while still being thorough. The staff was extremely helpful and the office was clean with a large selection of glasses.
More than 1 year agoInitials hidden
I'm in shock this place is in business! Not even the employees want to be in there. The office is poorly run, the two men at the front desk are complete jerks to everyone, the office is disgusting: has cobwebs, trash and pigeon feathers everywhere, exams are rushed, I could go on forever.
August 15, 2015Initials hidden
Sweet woman.
More than 1 year agoInitials hidden
The doctor did not say hello or offer any parting words, but essentially just disappeared. She did not explain things about my condition and gave me very vague, unspecific answers when I asked questions about how I should handle my condition. I'm obviously not an eye doctor, but during every prior eye exam I've had, the doctor has asked me to read the letters. Dr. Troese simply asked "can you see those?" and never once asked me to read the letters to her. Again, I'm no expert, but I don't see how saying "yes I can see them" or "no, I can't see them" would result in knowing a specific prescription.
Also, when I arrived at the office, I was informed that the visit would not be covered under my insurance plan (I asked them specifically on the phone if it would be, and was told that it would). I asked how much it would be, and decided that I could afford to pay out of pocket. However, when I went to pay, the same woman told me it would actually be double the amount that she told me earlier. When I told her I could not afford to pay this amount, she seemed annoyed.
Overall, a really disappointing experience.
More than 1 year agoInitials hidden
AWFUL. Never going back. I had a 1:00 appointment and arrived fifteen minutes early at 12:45. I didn't get called back until 1:50. The whole time I waited it didn't seem like anyone was getting called back at all, everyone was just waiting. That all made sense when, at 1:45, the doctor came walking in the front door! She had not even been in the building the entire hour I waited! And no one at the desk bothered to inform me of that. They just left me to sit and wait, wondering how long I should wait before getting up to ask if I'd be seen sometime today. The doctor's bedside manner left something to be desired. She wrote down my concerns about my vision but did not address them and did the quickest eye exam I've ever had in my life. She didn't even tell me if my prescription would be changing or not, just handed me a set of contact lenses and sent me on my way. I moved here from another state in the past year and needed a new eye doctor but I will not be going back there next year! I had also wanted to inquire about LASIK as my old eye doctor and I had discussed the possibility last year but her manner and disinterest in me left me not wanting to bring it up. Worst eye doctor office I've ever been to.
November 15, 2014Initials hidden
September 27, 2019April R.Verified patient
September 6, 2019Farwa Z.Verified patient
More than 1 year agoInitials hidden
July 23, 2019Dawn M.Verified patient
July 17, 2019Maia L.Verified patient
June 21, 2019Initials hidden
June 12, 2019Shawn C.Verified patient
May 29, 2019Rhiannon S.Verified patient
May 29, 2019Initials hidden
More than 1 year agoInitials hidden
May 12, 2019Initials hidden
May 10, 2019Arun K.Verified patient
May 4, 2019Heather M.Verified patient
More than 1 year agoInitials hidden
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What practice does Dr. Vicki Troese work with?
Dr. Vicki Troese works with Eye Encounters.
Where is Dr. Vicki Troese's office located?
Dr. Vicki Troese has 5 office locations in Philadelphia, view full addresses on Dr. Troese's profile.
What are common reasons for patients to see Dr. Vicki Troese?
Dr. Vicki Troese frequently sees patients for Contact Lenses, Eye Infection, Eyeglasses, General Eye Consultation, and Routine Eye Exam. You can see other visit reasons for Dr. Vicki Troese on their profile.
What languages does Dr. Vicki Troese speak?
Dr. Vicki Troese speaks English.
How do patients rate Dr. Vicki Troese in reviews?
108 patients have reviewed Dr. Vicki Troese. The overall rating for this doctor is 4.14/5. They have a 4.2/5 rating for bedside manner and a 4.12/5 rating for wait time. You can read individual reviews and ratings on their profile.