I saw Dr. Chao for a consultation for top surgery. My experience with the consultation was great, and I've decided to go with him as my choice of surgeon. He was knowledgeable, answered all of my questions, and asked questions about my personal life and health history that made me feel like he wanted to get to know me as a patient. He was accommodating and asked exactly what my desired outcomes were (in terms of overall appearance, shape of scars, etc), rather than assuming. The entire office staff was friendly and welcoming, as was the office as a whole. Would definitely recommend!