What patients are saying
Overall rating
4.55
Average wait time
4.66
Bedside manner
4.64
“Over all great experience.. doctor plein listen to us very patentienly and e,plain the symptoms and shared the receommdations.”
Nisitha K.February 17, 2026
“It was my first visit. I was a little nervous because I did a search for an ENT on Zocdoc. Anyway, it turned out great. She listened to my concerns. After an exam, she gave me a script & I was on my way. Will return if I need to be seen again.”
Janie B.December 19, 2025
About Dr. Colleen Plein
Dr. Colleen Plein is an experienced head and neck surgeon. She sees patients at APEX Rhinology & Cosmetic Surgery Center in Libertyville, IL.
Patients appreciate Dr. Plein's thoughtful care and genuine attention. She breaks down complex conditions and procedures into clear explanations, empowering people to make confident choices about their health.
Dr. Plein earned her medical degree from UChicago Medicine and is board-certified by the American Board of Otolaryngology-Head and Neck Surgery. She remains committed to clinical excellence by staying current with advanced techniques through ongoing education.
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Office location
Education and background
Practice names
Board certifications
- American Board of Otolaryngology - Head and Neck Surgery
Education and training
- Medical School - UChicago Medicine, Doctor of Medicine
Languages spoken
- English
Provider's gender
Female
NPI number
1114248028
Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.55
Wait time
4.66
Bedside manner
4.64
Your trust is our top concern, so providers can't pay to alter or remove reviews. We also don't publish reviews that contain any private patient health information. Learn more here
295 reviews
Most relevant
They seemed more honest and pragmatic than the other place I went to. I appreciated that.
November 29, 2025Anthony L.Verified patient
Listened well to my concerns and explained the cause of my problem and the treatment well.
October 6, 2025Initials hidden
I highly recommend this provider because her PA was excellent,so together it made for a very good experience
More than 1 year agoInitials hidden
Dr Plein was astute and thorough in evaluating my confusing symptoms and quickly suggesting possible causes.
March 14, 2024Moira S.Verified patient
I was seen for a medical issue and it was handled very well.
Less than 6 months agoInitials hidden
It was great. Answered all questions and left feeling good about my situation.
July 31, 2025Gerard G.Verified patient
Great place, everyone was friendly, and the doc. was very detailed in explaining everything about my condition.
June 15, 2023Antonio N.Verified patient
No care for what I’m going through. No concern passed on to different Dr.
June 6, 2025Quintin H.Verified patient
They listened to my concerns.
Provided the right treatment.
October 29, 2025Kerry J.Verified patient
Clean, professional, and compassionate care. And they had a self-serve keurig station!!!
September 17, 2024Estera V.Verified patient
Doctor was set on what she thought it was I didn't think she took any of what I said into account
December 4, 2023Jennifer S.Verified patient
Very friendly team! No wait time! Very professional!
October 29, 2025Kalina B.Verified patient
Very thorough exam, she explained everything in detail. I would definitely recommend!
More than 1 year agoInitials hidden
Very helpful, friendly, informative and knowledgeable.
March 20, 2025Robert M.Verified patient
Professional and for nice people with a good answer for all me questions
October 27, 2023Scott T.Verified patient
Clear, concise answers and a path forward, which was what I needed.
May 7, 2024Laura J.Verified patient
Sh is a knowlegable. Frandly Doctor. Shi gaves me a big help
August 27, 2024Andrew H.Verified patient
Great place to get all of your options discussed for Sinus issues.
May 12, 2022Todd W.Verified patient
Amazingly friendly and clear communication - such great people!
March 15, 2023Tim C.Verified patient
Was my 1st visit and a remedy was prescribed for me.
January 2, 2024Lloyd L.Verified patient
Thank you!
March 24, 2026Attila L.Verified patient
Over all great experience.. doctor plein listen to us very patentienly and e,plain the symptoms and shared the receommdations.
February 17, 2026Nisitha K.Verified patient
Great by all…….
December 23, 2025roy K.Verified patient
It was my first visit. I was a little nervous because I did a search for an ENT on Zocdoc. Anyway, it turned out great. She listened to my concerns. After an exam, she gave me a script & I was on my way. Will return if I need to be seen again.
December 19, 2025Janie B.Verified patient
Very nice place. They were great.
October 8, 2025Steve J.Verified patient
Great.
Less than 1 year agoInitials hidden
I could immediately tell that she didn’t want to spend much time and energy on my case. She provided me with a very vague/ambiguous root cause for my medical condition. I came out with no clear understanding of what to do.
She might be good on other cases but didn’t work for me. Based on my personal experience, I don’t recommend it. It might be a waste of money.
September 9, 2025Initials hidden
I told Colleen about an issue I've been having for years, she looked in my ears for 2 seconds, and then shooed me out the door saying it looks fine. No help. I had assumed there would at least be tests or something.
Less than 1 year agoInitials hidden
Mario the PA saw me first and scoped my nose and showed me the computer screen including my deviated septum. Very knowledgeable. He told me the likely course of treatment. Then the dr came in and discussed my sinusitis , etc. Thorough, courteous knowledgeable
August 12, 2025LAURA M.Verified patient
Dismissive, bored, uninterested, patronizing doctor, didn't listen to anything I said before basically sending me out less than 3 minutes after I walked in with a "well there's no problems here!" Didn't take anything I said seriously or really even listen to me at all, this was a terrible experience. Complete waste of my time and money. I have had constant issues with snoring, a deviated septum, allergies, chronic tinnitus, etc for many years. If I had felt like the doctor literally cared any amount this would have been a different experience but I've rarely felt so dissatisfied with a medical experience. A good place to start would be actually listening to your patients and taking their problems seriously or pointing them to someone who can help (or at least listen). Even if there's "nothing that can be done" at least make it seem like you're acknowledging that someone is coming to you with a problem that matters to them rather than dying to get off for the day.
Less than 1 year agoInitials hidden
Dr Plein was very helpful for the illness I needed help for. She was knowledgeable of my condition and I feel hopeful my recovery is coming soon.
January 28, 2025Marguerite M.Verified patient
It was very friendly and professional
January 22, 2025Nelly Z.Verified patient
have seen Dr Swerdlin for years, (our family) but did not expect this type of doctor, PA was exceptional and CNA, or young lady that brought us to the room but the Doctor OMG no, never would I recommend the woman, we were just looking for some help with my granddaughters continuous cough and sinus issues, all she could say was well it's probably covid, all but yelled at us, she's got a COLD!! I mean really, I knew that! just very unprofessional and clumsy. Swerdlin should take another assessment of this Dr. not a good asset
November 15, 2024ramona W.Verified patient
Great experience. Would go back
October 8, 2024Initials hidden
Great doctor
September 1, 2024Shiungor V.Verified patient
They did a great job. I hope my problem will be finally solved. The personal is verry friendly and helpful. D-r Plein is a great woman.
August 20, 2024George P.Verified patient
Friendly and very helpful
June 24, 2024Danielle B.Verified patient
Great environment
May 3, 2024Lasaundra C.Verified patient
Never saw the doctor
March 21, 2024Ralph D.Verified patient
Loved the therapist
January 29, 2024Karen W.Verified patient
Would definitely recommend for ear fungal issues
November 27, 2023Christian (cj) A.Verified patient
Simple and easy appointment to schedule and attend. Provider was who I expected and also saw I believe a nurse assistant who made the process simple for the doctor. Wait time was long to see the actual doctor due to another patient being seen but other than that solid service and would recommend.
September 20, 2023Duke W.Verified patient
Drew PA-
Remarkably knowledgeable. Helped with understanding what I had going on, showed my the scans and scope footage. Nice, not rushed, took the time to answer questions. Overall pleasant experience
More than 1 year agoJenna P.Verified patient
My first visit...and I'm hoping my next visit will be better. Maybe they were having a bad day. Who knows. I did like the doctor and the PA.
February 12, 2023Jennifer M.Verified patient
could not help me
February 9, 2023Timothy W.Verified patient
It's rare to get a quick ent appointment here. This practice had quick availability. If you need to not wait months..this can fit the bill.
November 22, 2022Christine L.Verified patient
Grreat team
September 22, 2022Jesse T.Verified patient
I went in to have my ears cleaned. The physicians assistant was terrific. He was gentle and did a great job and I can hear again. I’ll definitely be a repeat patient!
August 8, 2022Elyse M.Verified patient
The nurse was great, very kind and great listener, she check nose and ear.
The doctor took less than 5 minutes to explain me, she don't even look in my nose or ear, she rely on nurse's checking.
For less than 15 minutes total time of visit the price was over my expectation.
April 20, 2022Initials hidden
March 31, 2026Leonard H.Verified patient
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How soon can I make an appointment with Dr. Colleen Plein?
Generally, Dr. Colleen Plein has appointments available on Zocdoc within 1 week. You can see Dr. Plein's earliest availability on Zocdoc and make an appointment online.
Is Dr. Colleen Plein accepting new patients?
Dr. Colleen Plein generally accepts new patients on Zocdoc. You can see Dr. Plein's earliest availability on Zocdoc and schedule an appointment online.
Does Dr. Colleen Plein accept my insurance?
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Can I make an appointment with Dr. Colleen Plein online?
Yes, you can make an appointment online with Dr. Plein using Zocdoc. It’s simple, secure, and free.
What practice does Dr. Colleen Plein work with?
Where is Dr. Colleen Plein's office located?
Dr. Colleen Plein's office is located at 114 West Rockland Rd, Libertyville, IL 60048.
Which board certifications does Dr. Colleen Plein have?
Dr. Colleen Plein is certified by American Board of Otolaryngology - Head and Neck Surgery.
What are common reasons for patients to see Dr. Colleen Plein?
Dr. Colleen Plein frequently sees patients for Allergy Consultation, ENT Consultation, ENT Emergency Visit, Hearing Problems, and Sleep Problems. You can see other visit reasons for Dr. Colleen Plein on their profile.
What languages does Dr. Colleen Plein speak?
Dr. Colleen Plein speaks English.
How do patients rate Dr. Colleen Plein in reviews?
295 patients have reviewed Dr. Colleen Plein. The overall rating for this doctor is 4.55/5. They have a 4.64/5 rating for bedside manner and a 4.66/5 rating for wait time. You can read individual reviews and ratings on their profile.