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Qualifications and Experience
Dr. Waters is a board certified subspecialist in the field of Otolaryngology-Head and Neck Surgery and her practice includes the full scope of ear, nose and throat issues in patients of all ages. She additionally has completed a highly coveted fellowship in Facial Plastic and Reconstructive Surgery. Her expertise includes Rhytidectomy (Facelift), Brow Lift, Blepharoplasty and Rhinoplasty (cosmetic nasal surgery), as well as Otoplasty, skin cancer reconstruction of the face and neck and all aspects of functional nasal surgery including Nasal Fracture repair and Septoplasty. Dr. Waters additionally has distinct knowledge in the nonsurgical management of the skin and soft tissue including use of neurotoxins, fillers and laser and chemical rejuvenation. Dr. Waters graduated with honors from The Ohio State University School of Medicine and Public Health and subsequently completed a residency in Otolaryngology - Head and Neck Surgery at the Cleveland Clinic. After completing her residency, she completed a prestigious fellowship in Facial Plastic and Reconstructive Surgery with one of the world’s leaders in the field. She is Fellowship trained and Board Certified by the American Board of Otolaryngology-Head and Neck Surgery.
Verified Patient Reviews
I love Dr. Heather, she is so bubbly, friendly, kind and professional at the same time! She is truly looking out for your health in the kindest manner. ??
After a hard work day, it’s nice to be assisted at such a pleasant office environment. ??.
Reception could be more professional
She was professional, explained everything perfectly. I was super comfortable. the wait was a little long but overall a wonderful experience.
I recommend Dr. Heather Waters to everyone.
Very profesional, precise, concise and clear. Very patient and good listener. Great!!! Also polite and efficient personnel. ??????
Dr. Waters was professional, knowledgeable, patient with my questions, and extremely helpful.
Thought she was very efficient and direct
she is very professional, organized and accurate but she is fast
The doctor and entire staff were very professional, and kind at the same time! I felt faint during an ear procedure, and they were patient and helpful. I highly recommend this office.
Dr. Waters was quite personable, thorough, caring and concerned. I feel that she more than adequately addressed my concerns.
I really liked the doctor, but her front office staff left me with a really bad taste in my mouth. One of the young ladies in the front was nothing but rude and dismissive. After sitting for 45 min I asked how long it would be for me to be seen. She said I would be next not once looking at me or addressing me. Half an hour later I asked again. Another assistant tried to explain that there were three doctors and the patients that were going in were seeing other doctors. So I asked if 1:30 was a standard wait time for someone who was told 30 min before that they would be next. I guess they thought they were dealing with someone that was as ignorant as they are
Very nice doctor. The medicine Is getting me better.
Dr Waters has her patients best interests at heart. Office was busy but each patient seemed to have a pleasant experience while I was there. My primary ent no longer accepts my health insurance so I became a free agent. After doing some research and testing the waters (no pun intended) it seems as though Dr. Waters will be my new Ent. I will be back in 2 weeks for a follow up.
Excellent doctor. Wait time was reasonable and she took the time to diagnose and explain everything.
Dr. Waters is caring, incredibly personable, and, at least with my situation, quite competent.
Very impressed and happy with my appointment with Dr. Waters. I have a chronic, ongoing problem and I felt comfortable with her suggestions and treatment plan. She took the time to explain some possibilities and solutions and left me feeling like I would be in good hands. Looking forward to being her patient.
Amazing! The front desk check-in was pleasant and the offices are nice and clean. There was little to No wait once I was all checked-in. Upon seeing Dr. Waters, I knew I was in good hands. She is both Professional and friendly, with a fantastic bedside manner. She listens and explains everything thoroughly. What a refreshing medical experience, something that is hard to come by these days. I highly recommend.
Nice experience, very professional I highly recommend Dra waters.
So pleased to have met a profesional in her field seen three ear Doctors this week and none had the due diligence to perform basic ENT procedures.
Very grateful for the service
Dr. Waters was very friendly, informative, and knowledgeable. Her staff was also very friendly and polite. I wiill definitely recommend anyone who needs an ENT doc. to see her and her staff. If needed in the future, i will definitely return to her.
Dr Waters is not only professional but personable. She was easy to talk to very thorough with answering any questions I had. I highly recommend her!
The doctor is nice but her staff is horrible. There were at least 5 people at the reception that I had to wait for them to finish their conversation so they can see me. I had given them my insurance information before hand. When my turn came they asked for a copy of my insurance card They made a copy. A month later I got a huge bill for the full amount. They never charged my insurance. I called - spoke to a person named Kyle; he said he will talk to his manager and call me back. He never called me back. I called again. Spoke to a new person they said they had never charged my insurance but I can disregard the bill. I just received another invoice saying that my payment is 30 days past due! Horrible, horrible thing to do when I actually have a valid insurance. The 10 mins I spent in the office was not worth all the headaches and phone calls I had to deal with after.
Could have done better. Since we already submitted insurance photos and all information on apps while we create appointments. Front receptionist advice it's not for them and they need do all checking process and the paperwork. And I had used Zocdoc before and never take like this before. Front receptionist was terrible.
She is super sweet. Very detailed. Attentive.
Dr Heather is lovely, she seemed to be in a bit of a hurry, but she gave me what I needed to know! The recepcionist at front desk was not in a mood of being nice to any of us waiting in the room, she didnt seem to care that we are also there to keep her at work!
Met this medical office Dr and stall as described, very courteous and professional
I loved Dr.Waters. I usually get anxious at my appointments. But she was so nice and made me feel at ease. Plus she explains everything she's doing so you know what to expect and don't freak out. Amazing doctor.
Rude office staff
Office was running a little behind. But Dr. Waters was extremely thoughtful and great at explaining her diagnosis and recommended course of action.
Dr. Waters is very professional, personable and fast.
literally the best
She was very professional and took the time to conduct a complete examination and explained the procedures that was being performed.
Great service, really appreciated all the professionals there, had to wait an hour, but everything else was perfect. Thanks.
I am very passionate about patient's consent when performing even the most minor of procedures. After waiting over an hour and a half, I was ushered into a room where the door was left open and a nurse typed away on her computer without looking or speaking to me. The door was left open for the entirety of the visit, and Dr. Waters proceeded to shove a tube up my nose which was very painful without asking me/telling me what was about to happen. Dr. Waters promised a breathing treatment to me before I left, which was promptly forgotten about. I would not recommend visiting this office in the future.
I really liked her. Cute as a button doctor... Very informative and didn't rush me. She didn't push anything unnessarry on me for me to do or take.... had a scope in my nose and she was very gentle.... wasn't scared at all..... thank you
Doctor Waters is helpful and very professional. But the receptionists are very very impatient and useless. They even don't want to resend my prescriptions!
She's a great doctor. The staff is also supportive, good. I highly recommend her.
The Howard Beach waiting room is rather small, however, clean. My wait time was 20-25 past the set appt. time, but it was expected, I was a new patient and she was there alone that day also to serve as the office E.N.T. physician, which serves a large amount of senior citizens. She was also at least in her 6th month of pregnancy, and she didn't rush through the appt. Dr. Waters bedside manner is very pleasant allowing you to feel comfortable, to speak with her and express how you feel and what your expectations are. She easily explains if and why your results can be achieved or not, and what would be best in place of. however, not sure of her operating/surgical results yet.
Excellent at explaining, very down-to-earth and knowledgeable.
Great customer service! Dr. explains why you have your condition and what's the best way to treat it! The appointment is fast and efficient. Highly recommended.
Completely unprofessional, I will not return, and would not recommend Dr. Waters to anyone after my experience.
Excellent bed side manner and listens to concerns. Very thorough.
This was my first time seeing Dr. Waters. I appreciated that she was kind, took time to examine me throughly and to explain the results of the exam. She put me at ease and also showed me that she cares - what a great bedside manner!
She was speedy and informative. I enjoyed her bedside manner.
Office never followed up, never received test results, and was charged full co-pay for a 5 minute visit.
Dr. Waters was truly wonderful; from the way she addressed my issue, to how she helped me feel better, the entire experience was top to bottom great. Would happily recommend her to any and all people considering an ENT.
Dr. Waters was very bright, kind, and attentive. She explained everything thoroughly and provided calm explanation with regard to patient's anxieties.
I had a concern about loose tissue on my tonsil...so gross but when I went in Dr. Waters put all my worries to rest. It was a tiny polyp and she removed it with ease! I'm a really nervous patient and she calmed me and eased my worries as soon as she came in the room. Highly recommend her.
She was very professional and great with my kids. I really appreciated her friendly disposition.
Really great Dr and great staff. Nice energy and honest.
Dr. Waters was amazing! I enjoyed my consultation with her. She was extremely knowledgeable and caring. She was able to fix my issue and knew exactly what steps I needed to take. I recommend her for anyone looking to see an ENT doctor
Nice doctor. Very communicative. Straight to the point.
repeatedly some of the best health-related visits i've ever had with any doctor
Dr. Waters is very professional and really knows her stuff. She was very good at explaining what is going on with me and how we can treat the issues. Not quick to medicate like other doctors I've visited before.
Did a thorough examination, was familiar with the specifics of a prior visit before she came into the room, and worked with me to come up with a plan to treat a recurring issue that acknowledged my concerns while resolving any questions I had. Excellent.
Very kind and thorough. Didn't over prescribe. Very clean comfortable office.
I'm an RN who found Dr Waters through ZocDoc & other reviews. She was absolutely fabulous and extremely knowledgeable to my situation and her front desk office staff were professional and courteous as well. I'm going back next week for a minor procedure and I know. I will be treated just as well. Highly recommended
Dr. Waters was amazing! She was so nice and personable and listened to every concern I had. She made me feel extremely comfortable even when she stuck a tube down my nose and I began to fidget.
She was awesome! Professional, attentive, and helpful in addressing health issues. Her bedside manner and sense of humor made me feel at ease and willing to put my trust in her capable hands.
A real professional & very personable. Took time to answers my question. Very friendly staff
Dr. Waters was very friendly and professional. She took her time to listen to all my issues and did not rush at all. She has great bedside manner. Overall I was very happy and would definitely see her again.
Dr. Waters was very informative, very attentive and I felt very comfortable.
Very considerate and professional.
Dr. Waters was great. She was familiar with my condition which I imagine is not your average otolaryngology case. She was insightful, friendly and through. She moves on the mark but doesn't make you feel rushed. She's there to see her patients and get them taken care of and I respect that. She answered every question that I had and was incredibly friendly. The staff in the front at the desk was very helpful and understanding. I will definitely be back! Next week, in fact!
After seeing many other doctors about a bump on my ear from a botched piercing, and having them tell me it wouldn't be covered by insurance, Dr. Waters made sure to work with my insurance, and take care of my ear. The only downside is the wait, I made sure to make morning appointments (even to be the very first patient) and I was still waiting upwards of 45-60 minutes. But for someone who was slicing something off, I am really glad I went with Dr. Waters!
She was extremely friendly and helpful!
it was very good
I can't say enough about Dr. Waters, she is a dream. She's efficient, focused, confident, witty, thorough and she listens and gives honest feedback. Her demeanor is one that I've never seen in a doctor before. She is completely and utterly focused on performing the job at hand and I could tell she is passionate about her work. She finally got to the bottom of an issue that's been bothering me for years, while other doctors just ignored it. Will certainly continue to see her and recommend her to others.
Dr. Heather Waters was very pleasant and welcoming. My 5 year old had an eraser stuck inside her ear and it was removed within minutes. I would highly recommend her to any of my family or friends. Thank you !
Dr. Waters is wonderful. Very kind and informative. I felt very comfortable in her presence.
It was a beautiful office with a very pleasant staff. It was very clean and I was so happy with her as a doctor. I felt that she was attentive, sought a solution to my problem very thoroughly and is definitely a patient advocate.
Had a great experience with Dr. Waters and her office. Highly recommended!
great - I will have more visits in treating my condition
Loved her, so patient and trusted her 100%
Very professional. I just have good words to describe how I felt today at this office. Having COD makes a little hard to find a doctor's office were I can feel at ease and not worry too much, this one made me feel comfortable. This place is amazing and Dr. Waters is amazing, she took the time to explain me all the findings and with terms everyone could understand. This is the place to go!!
The doctor was really nice and seems very helpful and attentive. Would definitely recommend her
excellent - very professional
Very nice, easy to talk to.
She was absolutely responsive and checked everything! I really appreciated how attentive she was to all of my questions.
Dr had a good bedside manner, staff was great. Office location was further away then anticipated but worth the trip. Received a lot of information on what was going on with my condition. Follow-up and reminders were helpful.
Heather was very personable and allowed me the time to explain all of my symptoms. She also explained all of the steps of procedure and result to me in an easy to understand fashion. I left with answers to long unresolved medical issues and concerns. I will return in a month for a check-in per her recommendation. I would highly recommend checking her out for any ear, nose, or throat issues.
She was great! Let me ask questions and was very sweet, knowledgable, and patient!
Dr Waters is a very knowledgeable Doctor and has a lovely personality. I would highly recommend her to anyone who is seeking a good ENT Doctor.
Dr Waters is Amazing!!!! She's very pretty, stylish, professional and Educated. She's totally hands on. She answered all my questions and gave her personal opinion as well. I'm so happy I went to her for a second opinion and to find out I DO NOT HAVE POLYPS is even more Amazing!!! Thanks Dr. Waters, see you in a Month..
Office staff was very friendly and helpful! Dr Waters was also really great and easy to talk to. I liked how she made me feel very comfortable and thoroughly answered any questions I had.
She was fast and completely with me and my husband. We had an appointment at the same time went in together and was done so fast.
Dr Waters was very professional and explained everything thoroughly as she treated me. She was very kind and had a great personality.
Great! Super easy and informative!
I arrived early and was actually seen early. Dr. Waters was efficient but thorough and I did not feel rushed.
She was professional and precise.
Accurate, friendly, thorough, and didn't seem rushed!
Excellent bedside manner. Very friendly and sweet! Will return to her in the future.
Dr. Waters is a wonderful doctor. Answers all questions and is very thorough. She was kind enough to wait for me as I was 30 mins late! Highly recommended.
She is amazing! Educated, considerate, kind. Overall great doctor.
Lovely visit. Everyone from the receptionist to the doctor were incredibly kind and thorough.
Heather was as lovely as the other reviews led me to believe she would be. Really appreciated her talking me through everything, and was very helpful when explaining how the pharmacy might respond to my prescription with my insurance, which happened and left me prepared. There was a 40min wait but it was worth it. I'd definitely recommend her or see her again.
I thought she explained everything well and she showed me where my problem was. I feel more secure about going back to this doctor again because she was much more thorough than the doctor I saw before.
Dr Waters was really nice and informative!
She is terrific: knowledgeable, thorough, caring. I'm not an easy customer yet I am very impressed with Dr. Waters. When setting an appointment through ZocDoc, double check the time: it downloaded into my calendar as 9:30, the email said it was scheduled for 9:45, and the doctor's office had it scheduled for 10:15.
Excellent doctor, slightly lengthy wait time. Very hot office.
No complaints. Wonderful office. Another patient was speaking loudly on her cell in my ear, but then again it is an ear, nose, & throat office lol. Receptionist and Doctor were wonderful.
Staff was friendly and the doctor Heathers was so nice and attentive to my daughter.
Not only was Dr. Waters attentive and knowledgeable, her front office staff was helpful and went out of their way to help arrange a CT scan for me at a nearby center the same day. Thank you!
I was looking for a new E.N.T DR. for myself and the family. I believe I've found an incredible one and, I am no longer looking. YA have to love her.
Dr Waters was great, she greeted me with a big smile and made me feel comfortable right away. She took the time to listen to my concerns and explained everything to me. Dr Waters was warm and knowledgeable. Everything you would like your doctor to be.
Fantastic rapport with patients. She is comprehensive in her care as well as expeditious. So glad that I made this appointment. Thank you!
Dr Waters and her front-office staff are very professional and communicate clearly. I was quite happy with my visit and highly recommend her.
She is amazing. Even if the consult is just because you're paranoid, she is very professional, and answers all your questions and concerns. Very recommended!
First time-Excellent. Arrived early and was seen within ten minutes Dr. Waters was friendly, took the time to explain her assessment. All around, a very good experience
The visit was short, cordial, and I am confident that it provided the solution I need.
Thorough and professional. I'll be back. Very good experience.
Dr. Waters is a great doctor. She is very good at her job. She thinks outside the box and allows you to ask any question without making you feel embarrassed or dull. She cares for her patients. Her appointments seem to go quickly because she knows exactly what to look for. I never felt rushed. I just feel shes extremely knowledgeable and efficient. I do wish her schedule was less limited though.
She was both kind and professionally capable. I liked her manner of introducing herself, because she was deliberate to connect with me. She did not stop at what was only required for this day's visit, but was also thinking about what will help her to know my case in a fuller way for further treatment as indicated. She was positive and listened to me; I felt respected and that I was given proper care. This was my first visit, but I have a very good impression of Dr. Heather Waters. ~DV
She was very nice and clearly explained everything that happened during the visit. She listened to my symptoms and concerns and came up with a clear course of treatment.
We were an hour late due to no fault of ours. When I called the office to tell them we were waiting for transportation and we would probably be at least 30 minutes late, they said no problem. When we arrived, we were greeted very warmly. I did the research on this doctor, and was glad I chose her.
She was great and the receptionist as well. First time going to the ear doctor and she was great.
Dr. Waters was very friendly and listened to my concerns. She was thorough with the exam and explained all meds. Will recommend her to others.
MD Waters, took very good care of me. I walked in with pain in my ear, and muffled hearing, and walked out healed and completely satisfied. The staff was professional and the office was very clean.
Heather Waters is an amazing doctor. As soon as I walked in, she introduced herself on a warm and friendly manner. She also listened to me and made sure all my needs were taken cared of right away! Not many doctors do this, but she made me feel so welcomed. I will be going back.
She was very good with my 4 year old! I loved how everything went.
Doctor is very nice and know her job
The doctor was very nice and knowledgeable. She was very helpful and answered my concerns and made them her concerns as well and the staff is great. Especially the receptionist she was very helpful and very kinda !
First ENT to not push unnecessary surgery and did not suggest a nose job, incase I "wanted" it. Kind, experienced, knowledgable, answered any question. Amazing doctor.
Staff was great! confirmed my appointment ahead of time, and provided me with information that I need to have on hand for my first visit. Called in prescription and set up follow-up. The Doctor walked me through the details of what was going on and took the time to answer my questions. Office space was clean and calming. Overall good experience.
She is an absolute professional and gives you a real sense that she cares about your well being and has genuine concern.
so nice explain everything to us
She was wonderful! I went in with a terrible ear infection, afraid that I might loose my hearing actually. Since I'm a musician I was EXTREMELY rattled and a bit neurotic. But she was extremely thorough in explaining the entire situation, pulling out diagrams etc. to calm me down and make sure I truly understood what was going on so I could stop freaking out. She was very easy to talk to, very kind and really cared that I understood. The rest of the staff was great also. I'd deff recommend!
Wait time was relatively short, very professional and knowledgeable, thoroughly explained treatment options and procedures, warm personality and made me feel comfortable.
Great with kids!
The doctor was good. She was quick, and I was in and out within 15-20 mins of going in the examination room. However, I did wait over 45 mins to see her. The receptionists were great as well. I did feel a bit rushed out of the exam room, but the receptionists noticed I wasn't doing so well (I felt like I was gonna pass out after the procedure) and they made sure I sat down and took a breather to regain normalcy again. Will obviously go back for my follow up but I hope the wait time is better next time around.
One office assistant was helpful. others were talking poorly about another patient right in front of other patients. Also had to call over a week for test results.
Listened to me and explained clearly.
DR. Waters is a good ENT, she was very nice, gentle, and explains things in full. The consult served its purpose. ENT Associates in Brooklyn is a busy clinic like setting. The wait was way over an hour in a waiting room that is small, packed with people, some sick, some eating smelly sandwiches, and also a parent that allowed their child to smear chocolate on the seat and wall. So if your OK with a place that makes a LONG wait at Penn Station seem relaxing, then this may be the place for you. I would have no problem seeing DR. Waters again in the future if she moves to another location to practice.
Hm, well. An examination was performed, Said it was all fine. Although i still had a complication. After that, there was pretty much nothing else to recommend me. Therefore the searching for this actual complication and healing is still ongoing.
Dr Waters was perfect.
She's very nice and explained everything very well ! Definitely recommend Dr.waters
She was awesome and very delicate in her procedures. She defenitly knows her trade well and shows extreme interest in whats best for her patients.
She was great very professional I'm actually going back in a week :-)
She diagnosed the problem that I have been dealing with so quickly/easily and was very reassuring
I thought the visit with Dr Waters was great. She explained everything as she did and made sure I understood what was going on. I would reccommed her and am definitly going back for follow ups.
She is the best doctor !!!i haven't seen before !!! Thank god I met her !!! She saved my life !!!