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Dr. Heather Waters, MD

Facial Plastic & Reconstructive Surgeon, Ear, Nose & Throat Doctor

Professional statement

Dr. Waters is a board certified subspecialist in the field of Otolaryngology-Head and Neck Surgery and her practice includes the full scope of ear, nose and throat issues in patients of all ages. She additionally has completed a highly coveted fellowship in Facial Plastic and Reconstructive Surgery. Her expertise includes Rhytidectomy (Facelift), Brow Lift, Blepharoplasty and Rhinoplasty (cosmetic nasal surgery), as well as Otoplasty, skin cancer reconstruction of the face and neck and all aspects of functional nasal surgery including Nasal Fracture repair and Septoplasty. Dr. Waters additionally has distinct knowledge in the nonsurgical management of the skin and soft tissue including use of neurotoxins, fillers and laser and chemical rejuvenation. Dr. Waters graduated with honors from The Ohio State University School of Medicine and Public Health and subsequently completed a residency in Otolaryngology - Head and Neck Surgery at the Cleveland Clinic. After completing her residency, she completed a prestigious fellowship in Facial Plastic and Reconstructive Surgery with one of the world’s leaders in the field. She is Fellowship trained and Board Certified by the American Board of Otolaryngology-Head and Neck Surgery.

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Specialties

  • Ear, Nose & Throat Doctor
  • Facial Plastic & Reconstructive Surgeon

Practice names

Board certifications

  • American Board of Otolaryngology

Education and training

  • Beth Israel Medical Center, Internship in General Surgery
  • Cleveland Clinic, Residency in Otolaryngology
  • Medical School - Ohio State University, Doctor of Medicine
  • Meridian Plastic Surgeons, Fellowship in Facial Plastic and Reconstructive Surgery

Zocdoc awards

See you again

Languages spoken

  • English

Provider's gender

Female

NPI number

1326212523

Office locations

Ear, Nose, & Throat Associates of New York, P.C.

35-01 30th Avenue

Astoria, NY 11103

Ear, Nose, & Throat Associates of New York, P.C.

1002 Manhattan Avenue

Brooklyn, NY 11222

Patient reviews
All reviews have been submitted by patients after seeing the provider. For more information, check out our Patient Knowledge Base.
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She was very kind and explained everything well. She is incredibly knowledgeable and made me feel very comfortable.
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Dr. Waters was welcoming and shared all pertinent info in a manner that was easy to understand. I highly recommend her services.
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I LOVE Dr. Waters so much. I’m so glad I found her. I will be going back to her even if my sinus’ are good. She is truly a gem
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Love Dr. Waters so much!
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This doctor ran up my bill unnecessarily. Be cautious when seeing this doctor.
Less than 3 months ago
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Dr. Waters was not only professional, she was very friendly and knew what she was doing. I explained my request to her about my daughter having not so good experiences with her previous ENT specialists and she took action right away!Came to know my daughter's ear pain was because of her slightly large glands inside her nose which was also causing her breathing problems at night. We changed her medication, got a sleep study done and now we're waiting for our next visit to find out the next steps. She is highly recommended by me! The entire staff at the location was very friendly and helpful. Thank you all! ***** - Five star from the Khan family!
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Well organized.
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answered all my concerns..
Less than 6 months ago
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I had a great experience with Dr.Waters. She is kind and thorough. My only downfall is the wait before I am seen, even arriving before my appointment time.
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Dr. Heather Waters was incredibly helpful and nice. She let me know what she thought was the best for me, but allowed me to decide what should be done instead pushing things. I highly recommend her and her staff. Everyone issuper friendly and welcoming! Didn't have to wait much at all, 5/10 minutes at most.
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I love Dr. Heather, she is so bubbly, friendly, kind and professional at the same time! She is truly looking out for your health in the kindest manner. ??
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After a hard work day, it’s nice to be assisted at such a pleasant office environment. ??.
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Reception could be more professional
Less than 6 months ago
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She was professional, explained everything perfectly. I was super comfortable. the wait was a little long but overall a wonderful experience.
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Office never followed up, never received test results, and was charged full co-pay for a 5 minute visit.
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I recommend Dr. Heather Waters to everyone.
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Very profesional, precise, concise and clear. Very patient and good listener. Great!!! Also polite and efficient personnel. ??????
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Dr. Waters was professional, knowledgeable, patient with my questions, and extremely helpful.
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Dr. Waters was quite personable, thorough, caring and concerned. I feel that she more than adequately addressed my concerns.
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I really liked the doctor, but her front office staff left me with a really bad taste in my mouth. One of the young ladies in the front was nothing but rude and dismissive. After sitting for 45 min I askedhow long it would be for me to be seen. She said I would be next not once looking at me or addressing me. Half an hour later I asked again. Another assistant tried to explain that there were three doctors and the patients that were going in were seeing other doctors. So I asked if 1:30 was a standard wait time for someone who was told 30 min before that they would be next. I guess they thought they were dealing with someone that was as ignorant as they are
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Thought she was very efficient and direct
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she is very professional, organized and accurate but she is fast
Less than 1 year ago
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The doctor and entire staff were very professional, and kind at the same time! I felt faint during an ear procedure, and they were patient and helpful. I highly recommend this office.
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Very nice doctor. The medicine Is getting me better.
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The doctor is nice but her staff is horrible. There were at least 5 people at the reception that I had to wait for them to finish their conversation so they can see me. I had given them my insurance informationbefore hand. When my turn came they asked for a copy of my insurance card They made a copy. A month later I got a huge bill for the full amount. They never charged my insurance. I called - spoke to a person named Kyle; he said he will talk to his manager and call me back. He never called me back. I called again. Spoke to a new person they said they had never charged my insurance but I can disregard the bill. I just received another invoice saying that my payment is 30 days past due! Horrible, horrible thing to do when I actually have a valid insurance. The 10 mins I spent in the office was not worth all the headaches and phone calls I had to deal with after.
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Excellent doctor. Wait time was reasonable and she took the time to diagnose and explain everything.
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Dr Waters has her patients best interests at heart. Office was busy but each patient seemed to have a pleasant experience while I was there. My primary ent no longer accepts my health insurance so I became a free agent. Afterdoing some research and testing the waters (no pun intended) it seems as though Dr. Waters will be my new Ent. I will be back in 2 weeks for a follow up.
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Very impressed and happy with my appointment with Dr. Waters. I have a chronic, ongoing problem and I felt comfortable with her suggestions and treatment plan. She took the time to explain some possibilities and solutions and left me feelinglike I would be in good hands. Looking forward to being her patient.
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Dr. Waters is caring, incredibly personable, and, at least with my situation, quite competent.
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Excellent
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Amazing! The front desk check-in was pleasant and the offices are nice and clean. There was little to No wait once I was all checked-in. Upon seeing Dr. Waters, I knew I was in good hands. She is both Professional andfriendly, with a fantastic bedside manner. She listens and explains everything thoroughly. What a refreshing medical experience, something that is hard to come by these days. I highly recommend.
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Dr Waters is not only professional but personable. She was easy to talk to very thorough with answering any questions I had. I highly recommend her!
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Nice experience, very professional I highly recommend Dra waters.
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So pleased to have met a profesional in her field seen three ear Doctors this week and none had the due diligence to perform basic ENT procedures.
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Very grateful for the service
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Dr. Waters was very friendly, informative, and knowledgeable. Her staff was also very friendly and polite. I wiill definitely recommend anyone who needs an ENT doc. to see her and her staff. If needed in the future, i will definitely return to her.
Less than 1 year ago
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Dr. Waters is very professional, personable and fast.
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Could have done better. Since we already submitted insurance photos and all information on apps while we create appointments. Front receptionist advice it's not for them and they need do all checking process and the paperwork. And I had usedZocdoc before and never take like this before. Front receptionist was terrible.
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She is super sweet. Very detailed. Attentive.
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Dr Heather is lovely, she seemed to be in a bit of a hurry, but she gave me what I needed to know! The recepcionist at front desk was not in a mood of being nice to any of us waitingin the room, she didnt seem to care that we are also there to keep her at work!
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Met this medical office Dr and stall as described, very courteous and professional
Less than 1 year ago
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Rude office staff
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I loved Dr.Waters. I usually get anxious at my appointments. But she was so nice and made me feel at ease. Plus she explains everything she's doing so you know what to expect and don't freak out. Amazing doctor.
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Office was running a little behind. But Dr. Waters was extremely thoughtful and great at explaining her diagnosis and recommended course of action.
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literally the best
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She was very professional and took the time to conduct a complete examination and explained the procedures that was being performed.
More than 1 year ago
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Great service, really appreciated all the professionals there, had to wait an hour, but everything else was perfect. Thanks.
More than 1 year ago
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She was speedy and informative. I enjoyed her bedside manner.
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She was absolutely responsive and checked everything! I really appreciated how attentive she was to all of my questions.
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I am very passionate about patient's consent when performing even the most minor of procedures. After waiting over an hour and a half, I was ushered into a room where the door was left open and a nurse typed away onher computer without looking or speaking to me. The door was left open for the entirety of the visit, and Dr. Waters proceeded to shove a tube up my nose which was very painful without asking me/telling me what was about to happen. Dr. Waters promised a breathing treatment to me before I left, which was promptly forgotten about. I would not recommend visiting this office in the future.
More than 1 year ago
Source: Zocdoc
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