Dr. Heather Waters, MD

Facial Plastic & Reconstructive Surgeon

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ENT Consultation
35-01 30th Avenue, Astoria, NY, 11103
1002 Manhattan Avenue, Brooklyn, NY, 11222

Qualifications and Experience

Education

Languages Spoken

Board Certifications

In-Network Insurances

Specialties

Professional Statement

Dr. Waters is a board certified subspecialist in the field of Otolaryngology-Head and Neck Surgery and her practice includes the full scope of ear, nose and throat issues in patients of all ages. She additionally has completed a highly coveted fellowship in Facial Plastic and Reconstructive Surgery. Her expertise includes Rhytidectomy (Facelift), Brow Lift, Blepharoplasty and Rhinoplasty (cosmetic nasal surgery), as well as Otoplasty, skin cancer reconstruction of the face and neck and all aspects of functional nasal surgery including Nasal Fracture repair and Septoplasty. Dr. Waters additionally has distinct knowledge in the nonsurgical management of the skin and soft tissue including use of neurotoxins, fillers and laser and chemical rejuvenation.

Dr. Waters graduated with honors from The Ohio State University School of Medicine and Public Health and subsequently completed a residency in Otolaryngology - Head and Neck Surgery at the Cleveland Clinic. After completing her residency, she completed a prestigious fellowship in Facial Plastic and Reconstructive Surgery with one of the world’s leaders in the field.

She is Fellowship trained and Board Certified by the American Board of Otolaryngology-Head and Neck Surgery.

Zocdoc Awards

Verified Patient Reviews

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Very nice doctor. The medicine Is getting me better.

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Dr Waters has her patients best interests at heart. Office was busy but each patient seemed to have a pleasant experience while I was there. My primary ent no longer accepts my health insurance so I became a free agent. After doing some research and testing the waters (no pun intended) it seems as though Dr. Waters will be my new Ent. I will be back in 2 weeks for a follow up.

(Verified Patient)

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Excellent doctor. Wait time was reasonable and she took the time to diagnose and explain everything.

(Verified Patient)

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Dr. Waters is caring, incredibly personable, and, at least with my situation, quite competent.

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Very impressed and happy with my appointment with Dr. Waters. I have a chronic, ongoing problem and I felt comfortable with her suggestions and treatment plan. She took the time to explain some possibilities and solutions and left me feeling like I would be in good hands. Looking forward to being her patient.

(Verified Patient)

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Amazing! The front desk check-in was pleasant and the offices are nice and clean. There was little to No wait once I was all checked-in. Upon seeing Dr. Waters, I knew I was in good hands. She is both Professional and friendly, with a fantastic bedside manner. She listens and explains everything thoroughly. What a refreshing medical experience, something that is hard to come by these days. I highly recommend.

(Verified Patient)

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Excellent

(Verified Patient)

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Nice experience, very professional I highly recommend Dra waters.

(Verified Patient)

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So pleased to have met a profesional in her field seen three ear Doctors this week and none had the due diligence to perform basic ENT procedures.

(Verified Patient)

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Very grateful for the service

(Verified Patient)

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Dr. Waters was very friendly, informative, and knowledgeable. Her staff was also very friendly and polite. I wiill definitely recommend anyone who needs an ENT doc. to see her and her staff. If needed in the future, i will definitely return to her.

(Verified Patient)

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Dr Waters is not only professional but personable. She was easy to talk to very thorough with answering any questions I had. I highly recommend her!

(Verified Patient)

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The doctor is nice but her staff is horrible. There were at least 5 people at the reception that I had to wait for them to finish their conversation so they can see me. I had given them my insurance information before hand. When my turn came they asked for a copy of my insurance card They made a copy. A month later I got a huge bill for the full amount. They never charged my insurance. I called - spoke to a person named Kyle; he said he will talk to his manager and call me back. He never called me back. I called again. Spoke to a new person they said they had never charged my insurance but I can disregard the bill. I just received another invoice saying that my payment is 30 days past due! Horrible, horrible thing to do when I actually have a valid insurance. The 10 mins I spent in the office was not worth all the headaches and phone calls I had to deal with after.

(Verified Patient)

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Could have done better. Since we already submitted insurance photos and all information on apps while we create appointments. Front receptionist advice it's not for them and they need do all checking process and the paperwork. And I had used Zocdoc before and never take like this before. Front receptionist was terrible.

(Verified Patient)

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She is super sweet. Very detailed. Attentive.

(Verified Patient)

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Dr Heather is lovely, she seemed to be in a bit of a hurry, but she gave me what I needed to know! The recepcionist at front desk was not in a mood of being nice to any of us waiting in the room, she didnt seem to care that we are also there to keep her at work!

(Verified Patient)

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Met this medical office Dr and stall as described, very courteous and professional

(Verified Patient)

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I loved Dr.Waters. I usually get anxious at my appointments. But she was so nice and made me feel at ease. Plus she explains everything she's doing so you know what to expect and don't freak out. Amazing doctor.

(Verified Patient)

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Rude office staff

(Verified Patient)

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Office was running a little behind. But Dr. Waters was extremely thoughtful and great at explaining her diagnosis and recommended course of action.

(Verified Patient)

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Dr. Waters is very professional, personable and fast.

(Verified Patient)

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literally the best

(Verified Patient)

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She was very professional and took the time to conduct a complete examination and explained the procedures that was being performed.

(Verified Patient)

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Great service, really appreciated all the professionals there, had to wait an hour, but everything else was perfect. Thanks.

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I am very passionate about patient's consent when performing even the most minor of procedures. After waiting over an hour and a half, I was ushered into a room where the door was left open and a nurse typed away on her computer without looking or speaking to me. The door was left open for the entirety of the visit, and Dr. Waters proceeded to shove a tube up my nose which was very painful without asking me/telling me what was about to happen. Dr. Waters promised a breathing treatment to me before I left, which was promptly forgotten about. I would not recommend visiting this office in the future.

(Verified Patient)

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I really liked her. Cute as a button doctor... Very informative and didn't rush me. She didn't push anything unnessarry on me for me to do or take.... had a scope in my nose and she was very gentle.... wasn't scared at all..... thank you

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Doctor Waters is helpful and very professional. But the receptionists are very very impatient and useless. They even don't want to resend my prescriptions!

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She's a great doctor. The staff is also supportive, good. I highly recommend her.

(Verified Patient)

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The Howard Beach waiting room is rather small, however, clean. My wait time was 20-25 past the set appt. time, but it was expected, I was a new patient and she was there alone that day also to serve as the office E.N.T. physician, which serves a large amount of senior citizens. She was also at least in her 6th month of pregnancy, and she didn't rush through the appt. Dr. Waters bedside manner is very pleasant allowing you to feel comfortable, to speak with her and express how you feel and what your expectations are. She easily explains if and why your results can be achieved or not, and what would be best in place of. however, not sure of her operating/surgical results yet.

(Verified Patient)

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Excellent at explaining, very down-to-earth and knowledgeable.

(Verified Patient)

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Great customer service! Dr. explains why you have your condition and what's the best way to treat it! The appointment is fast and efficient. Highly recommended.

(Verified Patient)

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Completely unprofessional, I will not return, and would not recommend Dr. Waters to anyone after my experience.

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Excellent bed side manner and listens to concerns. Very thorough.

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This was my first time seeing Dr. Waters. I appreciated that she was kind, took time to examine me throughly and to explain the results of the exam. She put me at ease and also showed me that she cares - what a great bedside manner!

(Verified Patient)

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She was speedy and informative. I enjoyed her bedside manner.

(Verified Patient)

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Dr. Waters was truly wonderful; from the way she addressed my issue, to how she helped me feel better, the entire experience was top to bottom great. Would happily recommend her to any and all people considering an ENT.

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Dr. Waters was very bright, kind, and attentive. She explained everything thoroughly and provided calm explanation with regard to patient's anxieties.

(Verified Patient)

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I had a concern about loose tissue on my tonsil...so gross but when I went in Dr. Waters put all my worries to rest. It was a tiny polyp and she removed it with ease! I'm a really nervous patient and she calmed me and eased my worries as soon as she came in the room. Highly recommend her.

(Verified Patient)

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Good

(Verified Patient)

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She was very professional and great with my kids. I really appreciated her friendly disposition.