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Dr. Jessica Shen, MD

Head & Neck Surgeon, Ear, Nose & Throat Doctor

Professional statement

Please expect a call from the practice to confirm your appointment! Dr. Jessica Shen is a head and neck surgeon and ear, nose, and throat doctor treating patients in Bethesda, Maryland, and the surrounding communities. She holds certification from the American Board of Otolaryngology and operates through the Feldman E.N.T. Group. She is also a member of professional organizations including the American Academy of Otolaryngic Allergy, the American Rhinologic Society, and the American Academy of Otolaryngology–Head and Neck Surgery. For her undergraduate degree, Dr. Shen attended Yale University. She pursued her medical education at the University of Michigan Medical School and received membership in the Alpha Omega Alpha medical honor society. Dr. Shen received her residency training at the Hospital of the University of Pennsylvania. Patients visiting Dr. Shen can receive a full range of ear, nose, and throat care. Her areas of special interest include sinus disease and surgery, pediatric otolaryngology, and oncology of the head and neck. Treatment is also available for issues including ear pain, nose problems, hoarseness, sore throat, allergy problems, and vertigo.

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Specialties

  • Ear, Nose & Throat Doctor
  • Head & Neck Surgeon

Practice names

Board certifications

  • American Board of Otolaryngology

Education and training

  • Hospital of the University of Pennsylvania, Residency in Otolaryngology
  • Medical School - University of Michigan, Doctor of Medicine

Professional memberships

  • American Academy of Otolaryngology – Head and Neck Surgery

Awards and publications

  • 2004 Alexander S. Vida, MD Memorial Scholarship recipient
  • 2010 American Rhinologic Society Resident Research Grant recipient (CORE)
  • 2011 Eastern Section Triological Society Resident Research Day: 1st place poster presentation
  • Alpha Omega Alpha Medical Honor Society

Zocdoc awards

See you again
Rapid registration
Speedy response

Languages spoken

  • English

Provider's gender

Female

NPI number

1306044086

Office locations

The Feldman E.N.T. Group, P.C.

6410 Rockledge Drive, Suite 305

Bethesda, MD 20817

The Feldman E.N.T. Group, P.C.

5454 Wisconsin Avenue, Suite 1535

Chevy Chase, MD 20815

The Feldman E.N.T. Group, P.C.

20528 Boland Farm Road, Suite 210

Germantown, MD 20876

The Feldman E.N.T. Group, P.C.

1145 19th Street NW, Suite 402

Washington, DC 20036

Patient reviews
All reviews have been submitted by patients after seeing the provider. For more information, check out our Patient Knowledge Base.
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Dr. Shen is great--highly recommend her.
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Dr. Shen is warm, attentive and reassuring. I have no hesitation in recommending her.
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Dr Shen is the best. I would highly recommend her. She took the time to help me and answer any questions. I didn't feel like she was just rushing through to get to the next patient. Thanks for all your help
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She was wonderful! So helpful, responsive, and explained things so well. I did not feel at all rushed, and I felt listened to and cared for. Highly highly recommend her!!
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She was one of the best ENTs I've seen. She is extremely thorough and diagnosed me correctly when another ENT had misdiagnosed me, causing my sickness to last longer than it should. Dr. Shen ran additional tests and figured out what was actually wrong and I got better quick!
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Dr Shen was professional yet personable. After asking many questions and examining me, she recommended a treatment.
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Dr. Shen is great and thorough. I highly recommend using her as the doctor to visit in the office. The office admins are nice, but expect to wait up to 30 minutes before being seen. That is my only negative takeaway.
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she fix my nosebleeds ,prefect technology!!! thanks very much !!!
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Never disappointed! Staff is welcoming professional yet friendly always respectful! Assistants were competent n interested in me and my comfort. Dr Shen is always the best! Can’t say more about their practice! I always feel welcome n much better after I leave!
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Very careful, caring, patient, and explained things clearly and carefully all of which we appreciated.
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Dr. Shen is very professional and seems to legitimately care and listen to you during appointments. I would highly recommend.
Less than 1 month ago
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Dr Jessica Shen is very nice and patient and professional. We really appreciate the experience.
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Very professional, knowledgeable, and pleasant ENT, answered all my questions thoroughly. Friendly/helpful office staff.
Less than 3 months ago
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People were friendly, helpful and it didn’t take much time.
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Excellent!
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Dr. Shen always does a great job. Gives tons of information and knowledge about any illness.
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Dr. Shen was wonderful.
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Dr. Shen knows well her area of expertise and has a warm bedside manner. I wasn't left feeling as if my mere presence was an irritation, as has happened with some other doctors. She clearly likes helping people, and she doesthat well. I will keep her on my (very short list) of A+ docs.
Less than 3 months ago
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Dr. Shen is great - super friendly and really cares.
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Wonderful manner. Explained everything in clear terms. Very impressed.
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She was informative and patient with my 6 year old son. Put him at ease and made the appointment a success.
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She was everything I look for in a specialist!
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Great doctor !
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I was given the opportunity to come in last minute and only waited about 30 - 40 minutes. Service was great and I was in and out within an hour. Customer service was great.
Less than 3 months ago
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Careful and detailed exam. Inspires confidence. Great professional manner.
Less than 3 months ago
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Excellent!!
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Dr. Shen is the rare physician who makes you feel like there are no other patients waiting and she has all the time you need. She listens and asks questions and is very thorough. I am not a fan of theonline appointment scheduler and the automation. But I suppose thats the way everything is now.
Less than 6 months ago
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It was great, she spent a good amount of time with me and spent a long time evaluating my conditions
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Dr. Shen is great! However, the front desk at the Chevy Chase office leaves much to be desired. I don't mind waiting, but I do mind that I have to go to desk TWICE to ask what is happening with myappt. mind you, it was 45 minutes before I was finally taken back. The desk should be aware of delays and communicate that with the patients. Especially when people who came in AFTER I did were taken back before me.
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Waited nearly one hour to be seen.
Less than 6 months ago
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Dr. Shen is a young doctor who is both inciteful, articulate and compassionate. She was my first connection with this practice one year ago and I highly recommend her for ongoing care.
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Dr. Shen was the consummate professional. She was thorough, extremely knowledgeable, compassionate and confident. She instilled a high degree of confidence in her skills and I would definitely recommend anyone and everyone to her.
Less than 6 months ago
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She seemed very competent, and explained everything!
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Very pleased with all around experience
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Excellent doctor
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Dr. Shen is always friendly, thoughtful, and to-the-point. Appointments are efficient and helpful.
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Really liked Dr. Shen. She was patient, not dismissive, and didn't immediately jump to the need to lose weight as the solution to all of my problems. She answered all of my questions thoroughly despite the lots of folks waiting fortheir appointments. The office is busy and I was prepared to wait for my appointment so it wasn't a big deal.
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Great Doctor! I'd highly recommend Dr. Shen. She is always friendly and professional. The technician and staff were pleasant as well.
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Dr. Shen addressed my issue directly and presented me with the information I need in order to move forward. I especially appreciated her grasp of the possibilities open to me and willingness to evaluate them.
Less than 1 year ago
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Dr. Shen seems very knowledgeable and competent. The 45 minute wait was unaccceptable. I will make sure to make my next appt the first appointment of the day to avoid a long wait.
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Everything was fine. Dr. Shen is a really nice doctor. I'll be back!
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Got there for the appointment and were told that we are not on the list and weren't willing to accommodate us (they were shown our appointment confirmation). We know the doctor and she is good, the scheduling system and supporting staff not so much I guess. Too bad.
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Very thorough. Wonderful bedside manner and very knowledgeable.
Less than 1 year ago
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I came in on short notice and was seen right away. Both the staff and Dr. Shen were very friendly and professional. My wife has seen Dr. Shen previously and also had a good experience.
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Dr. Shen is incredible and her staff is amazing and the office group are wonderful. I highly recommend Dr. Shen as an ENT
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Very attentive.
Less than 1 year ago
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Dr. Shen was great!! My daughter put a popcorn kernel in her ear, and Dr. Shen made my 4-year-old very comfortable--explaining everything she was doing while she removed the kernel.
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When I signed in I saw that there were three patients before me, all of us scheduled at 10 minute intervals. Really? It's just unrealistic. We waited (with a 7 year old) for over an hour. So no matter how greatthe doctor is, the patient feels disrespected. According to reviews this is a common complaint with the office, so fix it!
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The visit with Dr. Shen was pleasant, professional, and answered all my questions. I would not hesitate to return to her if I need further services. The same is true with my technician, who was also pleasant and professional and efficient.
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Terrific doctor. After years of misery from sinus problems, she helped me get relief. Huge improvement in quality of life.
Source: Zocdoc