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Dr. Jessica Shen is a head and neck surgeon and ear, nose, and throat doctor treating patients in Bethesda, Maryland, and the surrounding communities. She holds certification from the American Board of Otolaryngology and operates through the Feldman E.N.T. Group. She is also a member of professional organizations including the American Academy of Otolaryngic Allergy, the American Rhinologic Society, and the American Academy of Otolaryngology–Head and Neck Surgery.
For her undergraduate degree, Dr. Shen attended Yale University. She pursued her medical education at the University of Michigan Medical School and received membership in the Alpha Omega Alpha medical honor society. Dr. Shen received her residency training at the Hospital of the University of Pennsylvania.
Patients visiting Dr. Shen can receive a full range of ear, nose, and throat care. Her areas of special interest include sinus disease and surgery, pediatric otolaryngology, and oncology of the head and neck. Treatment is also available for issues including ear pain, nose problems, hoarseness, sore throat, allergy problems, and vertigo.
Verified Patient Reviews
Dr. Shen was great!! My daughter put a popcorn kernel in her ear, and Dr. Shen made my 4-year-old very comfortable--explaining everything she was doing while she removed the kernel.
When I signed in I saw that there were three patients before me, all of us scheduled at 10 minute intervals. Really? It's just unrealistic. We waited (with a 7 year old) for over an hour. So no matter how great the doctor is, the patient feels disrespected. According to reviews this is a common complaint with the office, so fix it!
The visit with Dr. Shen was pleasant, professional, and answered all my questions. I would not hesitate to return to her if I need further services. The same is true with my technician, who was also pleasant and professional and efficient.
very very good 5 star
Took her time and really wanted to understand what I had been going through; wonderful bedside manner. Would definitely recommend!
I am fond of Dr. Shen. She has excellent bedside manner. I'm sure she's on a schedule, like all doctors, but she does give me the attention and time to address all my concerns. I will continue to see Dr. Shen for ENT issues.
Dr. Shen: She was awesome, professional, compassion, empathy, patient, knowledgeable and helpful regarding my concerns regarding my medical conditions, treatments, and recommendations.
The doctor and staff were friendly but also professional.
Dr. Shen: She was very knowledgeable, professional, helpful, caring, compassion, understanding, personable, and very helpful with my medical conditions. I highly recommend Dr. Shen and very happy with Dr. Shen.. Thanks for the awesome referral.
Jessica Shen is great doctor. She is very knowledgable and kind.
best doctor ! very very very good ! thanks so much for take care my heath !!!
Dr Shen was very kinds and caring towards my nervous son at his appointment. She answered all our questions and spent a great amount of time with us.
Dr. Shen is very patience and smart. She's very personable and explains in detail of the issue. Highly recommend.
Wonderful attention, great professionalism and very kind.
Dr. Shen is an excellent professional, with great bedside manners. I came away quite satisfied. The office however did not come across as well organised. They had concerns on whether my insurance, which is a global policy, was OK with them. However, instead of just saying that they could not accept the policy, they went about it in a most roundabout manner, with some strange questions! I was OK with paying myself and claiming later - but it took a long time for them to come that conclusion!!
Very professional yet friendly . Pratical
Easy scheduling. Dr. She was knowledgeable and has a great bedside manner.
Dr. Shen is knowledgeable and caring. She was thorough and explained things so I could understand. The other techs working there were professional and caring. Excellent care.
She is like a family member to me. She is very competent and is very reliable and her team is very patient in explaining my treatment plan for my recuperation process.
Dr. Shen was great and I would recommend her, but the time I had to wait was unreasonable. I later found out it was due to the front desk forgetting to check me in (even though I specifically asked if I was checked in and was told that I was). That made the experience a bit frustrating.
Very courteous, patient and thorough. She took time to listen to my problem explain my treatment plan.
She is the best hands down. Dr. Shen took the time to help me and answer all my questions. She seems very caring and professional. I would recommend her to anyone.
I was very pleased explained everything in detail so I could completely understand.
very professional and very kind ,i am very grateful
She was great!
Dr. Shen was very caring and informative. She has given us an excellent treatment plan for my son. We are excited to see her again.
Dr. Shen is very knowledgable and gives clear explanations of the situation. A joy to encounter.
Dr. Shen listened carefully and I was very satisfied with her consultation. Unfortunately there was a very long wait time.
The staff is great. Valerie, the audiologist, and Dr. Shen, are excellent.
A good listener, and very thorough!
She was great, very helpful, kind and professional dealing with a pediatric patient.
Patient and resourceful. Very nice doctor!!
I've been coming to this practice for years and consistently have positive experiences with all of the doctors I've seen (as well as the assistants, techs and others). Their team is very professional, courteous, and informative. Similarly, at my recent and first appointment with Dr. Shen I found her to be friendly, not rushed, and I appreciated the level of detail and explanation offered.
Dr. Shen is an excellent doctor, also very caring and friendly. I've been seeing her for years.
She is the greatest!
It was a very good visit. Dr. Shen was very patient with me. And she was really easy to talk to, she didn't rush through my visit.
Dr. Shen is an amazing physician. She's very bright, clearly focused on patient care, and provides the best medical care I have received in the DC/MD/VA area. She processes information very quickly, knows how to convey her knowledge to patients, and she's very easy to talk to. I highly recommend her!
Dr. Shen is outstanding! She is knowledgeable, patient, and kind. I highly recommend this practice.
Awesome. Always great to see her and the office staff. Best in the DMV.
Very professional and personable. Physician Assistant and Audiologist were also excellent.
I was satisfied & very pleased with the visit and I have nothing negative to say. From checking in to the end of the visit everyone was great!!!
Dr. Shen was really great. Thorough yet efficient. I was very pleased - especially as a 'first time' patient.
Dr. Shen is wonderful!! She takes the time to actually look at you and your symptoms. I highly recommend her!!!
Dr Shen listened to my questions and evaluated each concern rapidly .
Dr. Shen was very pleasant and tried to treat my issue as natural as possible. The front office staff was also friendly and check in was painless.
I was put in a room about 5-10 min after arriving . The person behind the desk administer asked for an update of my meds I gave her a copy to be returned to me It wasn't returned. She didn't see I had allergies to anesthesia with caine at end and sprayed my nose. I started to gage , blood pressure increased & was in distress. No one came to check on me till after 30+ minutes when Dr appeared helped me to breath and examined me. While Dr Shen is knowable I think a nurse would have known not to give me the anesthesia.
Very helpful and professional
Dr. Shen is great! She has excellent people/patient skills. I was very comfortable discussing my symptoms with her. She was direct and honest about treatment options, starting with conservative approaches and moving into more aggressive options, pros and cons of each, but did not push any particular treatment. I did not feel pressured at all to pick a particular path, but to choose what is best for me. The most impressive thing for me though, was she took the time to discuss my case with me. I did not feel at all like she was in a hurry to get to her next patient. I did not feel rushed at all. I trust her with my health care. She is one sharp Doc!
Dr. Shen is knowledgeable and has a great bedside manner. She had clearly reviewed the chart before coming into the room and seemed on top of the medical history
I was seeing another physician in the practice and needed a emergency appointment on a Tue evening at Chevy Chase office and was booked with Dr. Shen That was almost 2 years ago and I only see Dr. Shen . She is completely honest about any questions you ask including possible outcomes. My husband began having vertigo episodes around 1 yr ago- he had previously been seen by Dr. Bruce and was comfortable and confident in his diagnoses. I recommended he try Dr. Shen(he knew how pleased I was) and he has been under her care since. I have also found the office staff to be very helpful, professional,respectful and very nice(Chevy Chase office)My husband and I would recommend the Chevy Chase office and Dr. Shen to anyone with ear problems.
Dr. Shen is very good with her patients. She takes the time to explain what the problem is and how it should be treated. She relates each step in your treatment before performing it so you know what to expect. I feel very comfortable with her.
Dr Shen is always through and has a positive out look and takes her time with me.
Very helpful in treating my problem and the potential impact on upcoming travel. Have seen her several times and she has always been great.
I would like to have been given a print out of the results of my visit. Is there a patient portal?
Very knowledgable and skillful in her field of expertice. Would highly recommend Dr. Shen.
Love Dr. Shen! She is fantastic. Explains what you need to know. Have recommended her to friends and will continue to.
Dr. Shen provided me with great advise for how to treat my earwax issues.
Dr. Shen is very empathetic, thorough and covers the details. She uses common sense and approached my throat cyst issue in a reassuring calm manner. I look forward to following up with her in 6 months.
Great doctor. Truly patient oriented.
very good visit. Dr. Shen was friendly, concise, understandable and took pains to explain things neatly. Much appreciated.
She's wonderful - direct, friendly, smart and a great doctor.
The staff took me right away and did some preliminary testing, and then Dr. Shen took over. She was an excellent listener and seemed to ask all the right questions. Can't recommend her too highly to someone with ENT problems from a cold that just wouldn't quit!
Dr.Shen is an excellent physician.She is knowledgeable,personable & a very good listener.I highly recommend her.
Dr. Jessica was very thorough in explaining my condition and answering all my questions.
I really like Dr. Shen. She is an excellent doctor and I highly recommend her.
Very quick, efficient, and pleasant appointment! I really like Dr. Shen.
Fortunately for me I live in an area with copious amounts of excellent doctors. Out of all of the physicians, ENTs, internalists, GIs, etc.that I've been to over the years Dr. Shen is the doctor I would recommend most.
The staff were really nice and the doctor, audiologist and the assistant who took my blood pressure very thorough in trying to find the diagnosis of my symptoms. They checked my hearing, for vertigo, for sinuses, etc.
Dr. Jessica Shen is caring and knowledgeable. She took time to listen to my concerns and provide solutions! I highly recommend Dr. Shen!
Dr. Shen is very proffesional and friendly. I highly recommend.
Great! She is very knowledgeable, wonderful demeanor, and I did not feel like I was rushed. She took time to listen.
Dr. Shen apologized for the wait - there had been a couple of emergencies that required procedures - totally understandable. The waiting room was full. She took the time to ask questions, listen, was very thoughtful and answered my questions. Very thorough. I did not feel rushed or as if my problem wasn't worth her attention. Just the opposite. I left feeling that I had accomplished something and impressed with her and the overall well organized office. If you or a family member need to see an ENT, I highly recommend.
Good bedside manner and relatable. She was very thorough, asked great questions regarding history/symptoms, and quickly diagnosed and prescribed medication that my allergist was reluctant to prescribe in terms of treating my stubborn nasal allergies!
Office staff and Doctor were friendly and courteous.
The doctor was fine; however, the professionalism of the office staff gives great pause.
Dr. Shen and her team ensured to understand the complexity of my concerns. As a patient, I didn't feel rushed and that they actually listened. She is thorough and I feel confident in her ability to treat me.
Super kind, thoughtful and helpful. Took time to answer questions and didn't rush at all.
I love Dr. Shen, she's very attentive and answers all my questions. She makes things very easy to understand as well. I switched to her from a previous doctor in the same practice and This is only my second time seeing but will definitely keep going to her.
She did a great job of thoroughly discussing my issue with me. Paying close attention to my symptoms and explaining my options and advising me.
Very personable and knowledgable. Wonderful visit and very helpful. Recommend highly.
Dr. Shen was kind, attentive, pleasant, and competent. Highly recommended.
Dr. Shen was very knowledgeable and very willing to address all my questions.
She is very knowledgeable and responsive to my concerns. The evaluation was quite thorought and I felt that I left with an excellent treatment plan.
Very good. The doc is excellent, but the wait can be sometimes long.
Ever since I have been seeing her totally professional, very thorough, and pleasant. Talks to you as a human being!!!
Competent and answered all my questions. She appeared to be interested in all her patients, from my observation point.
She Is an excellent doctor.
Dr. Shen is very personable and most importantly, I felt that she seemed to be knowledgeable. I recommend her to anyone seeking an ENT physician.
Thought J Shen was terrific. Took time to discuss everything with me and made helpful suggestions.
Dr. Shen, as well as everyone in the office, was friendly and professional. The appointment was for my 7 year old daughter, and they were all patient and kind with her when she got anxious and fidgety. Would definitely recommend.
An exemplary doctor. She was knowledgeable and responsive to my condition. Her explanations were clear and unambiguous.
I am a working woman and am bothered by the long wait in many doctors' offices. This was one of the most efficient visits I've ever had. I saw the doctor right away and she took care of my problem quickly. I was in and out of the office in less than half an hour. Dr. Shen is caring and thoughtful with a lovely bedside manner. I would definitely see her again.
From the start I felt welcomed. The doctor provided lots of information and gave me an opportunity to ask many questions. The doctor listened and made me feel comfortable. Walked out feeling better.
Dr. Shen took the time to listen to my concerns. She explained everything clearly and answered my questions. Her staff was helpful and efficient.
Dr. Shen is both smart and warm -- a winning combination. She asked good questions and answered all of mine. I would recommend her highly.
She was fantastic. She took my personal medical history into consideration and explained her reasoning behind her prescription to me. I'll definitely go back to her!
I was very pleased with the consultation! The doctor was great, very kind and great listener. The nurse assistant was terrific and the audiologist was very professional. Highly recommended.
The office was clean and bright, The front-office staff were professional. After being brought back to an exam room, I saw three people, including the doctor. All of them were very professional and courteous.
Very warm and friendly doctor, gave me lots of tips and took time to answer my questions.
This was my first appoint mentioned with Dr. Shen. She was kind and skillful. She efficiently listened to my issue, examined my ear, determined and executed a solution. I could not be more pleased with Dr. Shen and her staff.
Efficient but thorough-I highly recommend her, excellent ENT.
Professional and kind. Dr. Shen was able to help me with my issue quickly and I would highly recommend her to others.
Excellent experience. Dr. Shen heard my concerns, treated me for my issue on the spot, and recommended a plan moving forward. She's super pleasant, too. Highly recommend.
Very thorough and knowledgeble. Able to identify my issue and treat it immediately. Went to see her before and i will keep her as my ENT provider
Dr. Shen is knowledgeable, communicates very well, explains her reasoning and treatments,. She is interested in your symptoms, experiences and reactions. She is technically very competent, performs procedures quickly, deftly and accurately.
Dr. Shen was fabulous as she engaged me and listened to my problem and then took the time to talk about causes and what to do in the future. I would definitely recommend Dr. Shen.
Very knowledgable and excellent bedside manner. Highly recommend.
Dr. Shen was very professional and educational. She explained everything she was doing and clearly explained my symptoms in a manner that was easy to understand.
Dr. Shen is an outstanding doctor. She is knowledgeable, skilled, attentive, and responsive. I highly recommend her.
Very thourough, professional, clear, with a wonderfully friendly approach. Really an impressive young woman!
She is excellent in every way.
She is really nice and gives really good care. I would highly recommend her for your ENT needs.
This is the third time I have seen Dr. Shen and I have always been impressed with her. She is very professional and efficient in her dealings.
I was seen immediately after arrival. Very professional and knowledgeable. Would recommend Dr. Shen to family and friends.
I loved working with Dr. Shen and Samantha. They were kind and gentle and helped to ease my nerves. Thanks for a great visit and now I can hear more clearly!
Dr. She was very thorough, patient with a great bedside manner!
Dr Shen was incredibly nice, and her staff was excellent. Would highly recommend.
It was an awesome experience visiting this office. Thank you.
Great bedside manner. Thoughtful, polite and listened carefully. The whole office was extremely pleasant and I would definitely recommend her to anyone.
On time. Thorough but thoughtful. Took the time to address all my questions. Very friendly but professional. Definitely recommend Dr. Shen.
Excellent doctor - knowledgeable and puts you right to ease with her warm bedside manner. Highly recommend for adult and pediatric patients
Dr, Shen is really a wonderful doctor. She listens to her patients, and she determines the appropriate health plan. She exceeded my expectations, and I would highly recommend her,
This was my first time seeing Dr. Shen. I felt that she was very thorough. Although I had seen another ENT before, she performed a nasal endoscopy to check and make sure everything was OK. She also made an appointment for me to get allergy tested to determine the cause of my allergies and come up with an appropriate treatment plan. She was professional and friendly. I would definitely recommend her.
One of the best experiences I've ever had with a doctor. Dr. Shen was prompt, thorough, super friendly and amazing at fielding/answering questions. Love her.
Terrific doctor. After years of misery from sinus problems, she helped me get relief. Huge improvement in quality of life.
The visit vwent well. She was very nice and answer all the questions that I have . I was very satisfied with my visit.
A very well run office with exceptionally professional, attentive staff members .
Outstanding, fully-informative, physician I highly recommend.
Dr. Shen is great - very personable and friendly. Understands our concerns and answers questions clearly and completely. Great ENT
Dr. Shen is an outstanding physician.
She's very knowledgeable, and took the time to talk with me, answer my questions and address my concerns. Very good "bedside" manner. I like her a lot.
She was awesome!
She really listen to my problem and detail explain options. Very Very Good.
She was incredibly understanding and helpful. She explained her recommendations with concise precision. Really great doctor.
I thought she was knowledgable in addition she explained the results of my hearing test
Excellent as usual
She is so nice and really great with kids! She lets my baby see all the tools she is using and never rushes to get the exam over till my baby is calm and comfortable. My daughter never cries when Dr. Shen checks her ears!
She was very nice and thorough in asking questions.
She was really amazing. Very knowledgeable and informative. I told her what was wrong and she immediately knew what was going on. She was never in a rush, and allowed me to speak freely. I did not feel like a warm body that was just paying money, but an actual patient that she really cared about. She is an excellent doctor. I will definitely go and see her again if a problem wver arises.
Dr. Shen is very friendly and makes you feel comfortable. I trust her advice.
Dr. Shen's befside manners, her interpersonal skills and her explanation of one's problems are truly outstanding?? and delightful. I would recommend her to all my family and friends.
Jessica is a wonderful doctor, lovely, competent and reassurant! My 4 years old loves her!
Dr. Shen was very helpful. She came in and was friendly and professional. She took the time to understand all of my symptoms and past medical history to get a really good understanding of what could be causing the issue. She was very smart and it was easy to understand what she was explaining to me. I really enjoyed this doctors visit, I wish all doctors could have this level of service. Also, the front desk person was very nice and helpful too.
Dr. Shen is an outstanding physician.
Dr. Shen is efficient and displays high competence.
Wonderful bedside manner, very good listener, and soft and caring touch with uncomfortable procedure. Really excellent. If I wasn't married already married for 45 years, I'd ask her!
Dr. Shen has great ENT knowledge and skills. She has supported me with my sinus for so many years. Currently, I am considering a surgery per her suggestion.
Personable and professional; no complaints.
Dr. Shen was professional, knowledgeable, and friendly. Would recommend!
zoc doc system screwed up and when i got there they told me they did not have my appt. correctly entered. i was told to go to another office and another doctor. luckily this doctor corrected the error and saw me right away.
I have seen several doctors at Feldman over the years. They are all professional of course but I particularly liked Dr Shen- her bedside manner was excellent, caring concerned and also clear and concise . I felt like she understood my pain ( ruptured ear drum) but also didn't want to put me through anything overly invasive. But she let me feel like i certainly had a choice which I appreciated.
We were taken back to see the medical technician after waiting about 25-30 minutes for our appointment. I intentionally scheduled an appointment for my daughter right after the lunch hour to minimize the wait, and arrived 10 minutes early to fill out forms, but we still had to wait this long. Perhaps it was because she is a new patient. After the technician did some basic checks on my daughter's vitals, we waited about another 10 minutes to see Dr. Shen. Once she did come in to meet with us, she was very careful to ask a number of questions about symptoms, previous medications, etc., so we were happy with the overall care; she also asked us multiple times if we had any questions, so there were plenty of opportunities to make inquiries about what she had told us or other issues. I just wish it didn't take so long to be seen!
She was patient and kind with my children. Thorough and not rushed. We really liked her!
Excellent doctor that listens and gives objective medical instructions.
Dr. Shen was exceptional. Prompt, thorough, wonderful manner, took the time to explain things clearly.
She is quick, efficient, competent, and calm. What more can you ask for?
Excellent doctor. Very thorough and patient.
I love everything about this office. The office staff is always so welcoming, friendly and helpful. The nurses are caring and easy to talk with. Dr. Shen is simply the best. She remembers my past medical history without having to look it up in front of me. I would highly recommend this doctor and staff.
Dr. Shen was great and we have had good experiences with her before. Good with our kids
Extremely pleasant and highly professional.
I was pleasantly surprised to be taken back to the exam room as soon as I completed my paperwork. Only waited about 10 minutes after that.
Dr. Shen was lovely and very personable. She was most importantly very knowledgable in her field
I've seen Dr. Shen several times over the last year for recurring sinus infections. Easy to talk to and I've felt well taken care of each time I've seen her, both in DC and MD.
She was very thorough in her explanation of what was wrong and what my options were. Fantastic bedside manner. Just made me feel comfortable.
Dr. Shen was very thorough in her examination and she spent an adequate amount of time explaining things to me.
Dr Shen is my go to Dr in this practice. She is thorough and explains thoroughly. She was aware of my patient history so it was great to not have to go over all details. I will see her for all of my future ENT needs.
Great Doctor. One of the best.
Was good..I will go back for a follow up
Excellent care. It is a large ENT practice with many physicians. There were a good number of patients in the waiting area. My only criticism is that the waiting area was far too cramped/uncomfortably close for the number of patients. Had to step around people, wait for someone to walk by before you can walk to the reception counter, few empty seats, people holding belongings, coats in their laps, etc. Other than that, excellent all around.
The doctors and medical technicians are great! However the desk staff should be more hospitable. They do not greet or ask how they can help you when you walk in. Each person that came in, including myself, had to speak first and figure out which of the 2 people sitting there could assist us. I've seen Dr. Shen at a Maryland location and the desk staff there was more welcoming.
I feel confident that she diagnosed my problem which made me calm down!
Dr. Shen and the staff were wonderful and very helpful. She answered all of my questions and showed genuine concern for my issue. I would recommend her to anyone. Thank you!
She is very patient and understanding. I HIGHLY recommend her, I promise you will be happy with her service.
I highly recommend Dr.Shen, she was nice and professional. Answered all my question and trust I had a lot. Been dealing with nose issues my whole life. Thumbs up for sure!!!
I really like Dr. Shen. Very friendly and knowledgeable.
Dr. Shen was fantastic. She was very thorough, explained everything in a way I understood, and answered all my questions. Her clinical skills were excellent. It was really easy to get an appointment with her and she has evening hours which are great for those who can't easily see a doctor during normal business hours. I highly recommend her.
A very competent and caring physician
I was treated with courtesy and professionalism. My exam was thorough, and the diagnosis was reassuring. Suggested treatment was made to relieve my symptoms.
The visit met expectations.
She took the time to diagnose the problem. While the diagnosis could not be completed during the office visit, she provided good insight into the issues and possible options.
I appreciate that she listened to me and took the time to answer all my questions and did a very thorough exam. She was professional and pleasant to be with.
Very Informative and exhaust all options to find out the best solution to the issue.
I really like her. I trust her and would highly recommend her. I think the whole practice is excellent.
Dr. Shen is great! She takes time to answer all your questions and explains things thoroughly.
I have seen Dr. Shen several times before. She has always been excellent in treating my ENT problems and listening to my concerns.
My positive research on her only was only confirmed by my experience. Beyond her stellar academic pedigree and Board certification, Dr. Shen was super attentive. I never felt she was in a rush. She took the time to very carefully explain in detail. She was open to all my questions. But, a clear sign Dr. Shen is awesome was toward the end of my examination, she asked, "So, what questions do you have for me?" This is refreshing to know a physician isn't in a rush to get to the next patient and shows genuine concern for patient care.
Competent and professional
She listened to my concern, took the time to investigate the problem and come up with a workable solution. She carried out the procedure quickly and was super friendly. Would definitely recommend her to my friends and family.
Jessica was great, conscientious and was persistent in figuring out what was going on with my sinus problems. She was hesitant to prescribe too many antibiotics, which I appreciated and eventually ordered a CT scan to figure out what was wrong.
Great. Very thorough. Answered all my questions.
She is great! Good with kids.
Dr. Shen was very helpful, thorough and easy to speak with. She took her time and answered all my questions. Her staff were also helpful and pleasant. I was seen right away. I strongly recommend them.
Dr. Shen was prompt to see me after being called in to provide my vitals. She was professional, personable, and knowledgeable of the cause and treatment for my condition. I left the office feeling that with her guidance, prescribed medication, and action plan I would be on the mend in a fairly short time.
Dr. Shen is patient, thorough, and careful. She listens intently and explains her thought processes. Highly recommended.
Dr. Shen was very helpful, patient, and thorough!
Dr. Shen was very friendly and helpful and I left her office feeling better. I would go back to her again without hesitation.
The appointment with Jessica Shen was very quick, efficient, and thorough. She listened to everything I had to say, and gave me very great options going forward with my nasal congestion. I highly recommend her!
Very patient and concise
This was my first appointment made on line, with a Dr I did not know previously. it worked out very well. She was very professional. She put me at ease, and there were no problems with my ear cleaning process. Therefore, I would recommended her highly.
She is absolutely fantastic, knowledgable and really listens. Would recommend her over and over.
After seeing three other ENT's I finally found Jessica Shen. She immediately made me feel comfortable and was very thorough. She was wonderful to talk to. After my tonsil and nasal surgery she was available everyday when I called with questions. She got back to me within the hour the three times I called her that week. I fully recommend her with no reservations.
My app was at 2.10pm and I was called at 2.30pm
Dr. Shen has a very plesant demeanor, she listened and answered each of my questons without rushing me. The exam was thorough and overall this visit was very nice. The staff was great, did not have to wait and when they inicated the doctor would be right with me, they meant it,
I highly recommend Dr, Shen. She took the time to give me a thorough examination. The wait time was not that bad even though she had an emergency at the time of my appointment, Great ENT!
Very thorough, asked good questions, and gave good answers. 5/5, would see again.
like the doctor, not the wait time. Front desk staff did not greet me when I came in--seems minor but it is basic, easy customer service.
Dr. Shen's office was great - I saw the doctor probably within 10 minutes of arriving (and filling out paperwork, since I'm a new patient). She was so nice and put me at ease, even though I knew my reason for coming was sort of silly and based on hypochondria. She was thorough and knowledgeable, and definitely allayed my worries.
Dr. Shen is a caring and thorough physician, whose strength is the comprehensive approach, I like how she takes time to listen to you to understand the issues at hand. I am confident in her diagnosis and treatment and it was a pleasure to meet her and I am looking forward to my followup visit
She was very knowledgeable about the job
I arrived early because I was in pain and couldn't think about anything else, so I preferred to be at the doctor's office. I was seen early, actually, before the time of my appointment. Dr. Shen was very helpful and explained everything that she was doing.
Dr. Shen is superb. She explained the cause of my ear infection, how to prevent further infections and asked me to come back to the office if my condition didn't resolve when the antibiotic course was completed. She suctioned excess fluid from the affected ear and examined my throat and nasal passages. Recommended without reservation.
She was very good at explaining my options and discouraged unnecessary surgery unless my issue became more of a problem.
Dr. Shen and her medical assistant were fantastic. I would highly recommend them both.
Wish I could recommend her more strongly. Patient and seemed thorough, but office ordered a slew of unnecessary tests - which I never even received results for. Administrative staff at the office are, like most, less than stellar. Needs to work on clear and consistent communication with patients. Either the doctor or the office admin screwed up in follow-up, but unfortunately it's the patient who suffers for that.
Jessica was super sweet and I could tell she was really going the extra mile to be helpful. She also seemed really well informed and approacahable. It was like an hour after I got there that I first got to talk to her.
Dr Shen is great!
Even though I had what turned out to be a very minor condition, Dr. Shen was very helpful in explaining things and taking her time in handling all my questions.
Good experience. Dr. Shen is Very personable and took time to explain the procedure. I will definitely request Dr. Shen if I need an ENT in the future.
LOVE her, she is the best. You will not be sorry.
Very polite and respectful.
Dr. Shen is extremely professional and knowledgeable and would recommend her with no hesitation! I've seen her several times over the past year or so and she's always identified the problem right away and took the right course of action to solve it. She's always open to questions and thorough in her responses. She's also very friendly and caring and takes the time to review past appointment history before each consultation.
Dr. Shen took the time to ask quite a few questions (and listen!) about my sinus issues. She was professional and friendly. She is trying a different course of action with my meds and is following up with me. I am quite pleased, as this is my first visit with her.
Very great at communicating and addressing all my needs.
Personal, professional, - all plusses!
Thorough and very helpful!
She was very kind, asked me several questions to understand my symptoms, and explained me the different reasons that might cause them. Her assistant and the front desk lady were also very kind; office and examination room clean. I would recommend her and the office for a visit.
very pleasant atmosphere
I have had recurring sinus infections for about 2 years now and no other ENT has given me advice on preventive measures or treatment. Dr. Shen was thorough in questioning and examining me to get to the bottom of the problem, and then in explaining what might be going on and my options for a course of action. She was friendly, knowledgeable, and my visit was efficient. Even her medical assistant was pleasant and helpful. I would definitely recommend Dr. Shen.
First i saw the nurse and went over my history with her. then I saw Dr. Shen (I waited for like less than a couple minutes before she came in to the room). and Dr. Shen took the time to go through EVERYTHING that the nurse had gone through and more. I'd definitely recommend her.
Decent doctor but doesn't seem interested in listening to concerns and helping. She looks always in a hurry and wants to end the visit as soon as possible.
They are not very timely and there was a long wait before being seen. However the bedside manner was first-rate.
First class professional. She also apologized for keeping me waiting.
Excellent overall - fast, efficient, and yet took the time to answer questions.
I was taken back at my scheduled appointment time, but had to wait a while between seeing the assistant (Cayline) to the time the doctor came in. Jessica was very nice and apologized for the wait. She said my nausea and dizziness was most likely the result of a virus, rather than my ongoing ear pain that has yet to be figured out. Also, she gave me her honest opinion not to get tubes that an otologist I recently saw wanted to put in--she seems conservative in her approach. I would definitely see her again if I have an ENT problem and my regular ENT isn't available.
A bit rough on the ears
This was my first visit to an ENT. I was very pleased. Dr. Chen was very professional and took her tome to explain everything to me. She answered all my questions and put my mind at ease. I thought she was very thorough and knowledgeable. I will remain a patient with Dr. Chen. She was Great !
She is professional and knowledgable.
Very knowledgeable and took the time to ask all the right questions.
The main problem was having to wait 1 1/2 hours to see the doctor (including time in the exam room in between the assistant and the doctor finally coming in). The doctor seemed a little rushed, but was able to diagnose the problem right away.
Very through questioner and explainer.
This is the second time I've seen Dr. Shen. I find her very professional and experienced
Very professional and informative
Compassionate, caring. Fantastic doc.
She had a great demeanor and was very knowledgeable about small details. New favorite doc.
Dr. Chen clearly knows what she is talking about. She was responsive to my questions and comments about the issue at hand and other related issues. She also asked good questions to make sure she got a clear picture of my symptoms. The whole staff I dealt with were very sensitive to my need to make a meeting shortly after my visit with Dr. Chen. Even though I waited 20 minutes past my appointment time, They expedited my visit while still being thorough; however, at no time did I feel rushed. I also appreciate working with docs early in their careers because they do not act like they know it all.
She is great Doctor, very friendly, listens to you, and explains her diagnosis in detail. I highly recommend her!
We were the last people to be seen for the day (evening appointment) so i expected her to be running a little behind. I made the appointment literally 24 hours before and was able to be seen so that was a plus. The staff was amazingly friendly and interacted well with my children. Besides the little extended wait, this visit was a thumbs up!
Dr Shen was very attentive, offered solutions and referrals. She examined me and ensured I was ok. I'd highly recommend her.
I was really nervous about my appointment because I was expecting bad news about a swollen lymph node. However, Dr. Shen was extremely nice, explained everything thoroughly, and made me feel very comfortable. I needed to have a camera scoped through my nose and down my throat, and although it was not an ideal start to my Monday, Dr. Shen and the nurse made me feel as comfortable as someone could in that situation. Easily the best experience I've had at a doctor since my inception at birth.
It was very convenient to schedule online. Dr. Shen is nice, friendly, knowledgeable and her PA was great as well. My treatment went very well and I would recommend her to anyone. This was my second appointment with her.
She was awesome !!!! wonderful bedside manner.
She was extremely professional, took enough time and asked enough questions to get to the bottom of my symptoms and gave me a prescription as well as a few free sample of medications to treat my problem. A day later, I am starting to recover and feel a good deal better.
Dr Shen and her support staff were polite, prompt and very professional. No waiting, good explanations and suggestions. Highly recommend
Have seen Dr. Shen several times now. She is caring, professional, competent. I highly recommend her. However, ZocDoc I made my appt. two weeks ago when I arrived to her office her staff said my apt was for another day with another doctor. Not good! I registered for today and your email and text reminders also reflected today! Please get it together. Thanks!
The doctor was running a little behind (the day before Thanksgiving), but she was open to explain any questions I had. She was easy to talk to. She did speak very quickly that it was hard to process everything she was saying. But she is a great ENT doctor.
First time I ever had a doctors visit like this,so professional and no wait time at all,love it and i will recommend to others
Very knowledgeable of how my sore throat formed. She was very informative of how to treat it. She answered all of my questions and saw me right away.
The appointment was what I had hoped for, with explanations for each question I had.
Very nice and knowledgeable. Got right in as a first time patient and had all my questions answered. Left with great advice and the steps needed to treat my sinus issues.
Dr Shen will be my ENT as long as she will have me. She is thorough and explains in lay man's language. Her follow up phone call was greatly appreciated.
I visited Germantown office in the early morning. Dr. Shen takes time to hear and explain my questions. The only thing is that when I walked in, the staff at front desk loudly talked with other staff and with someone on the phone as well. Too loud!
She's great and so is the MA
Dr. Shen is awesome and straight forward and honest. Visits are pleasant and you are seen on time or early. I love going to this office and all the people I interact with!
Very nice and professional doctor.
She always finds a way to solve my problem and makes sure she properly diagnoses me. Then she often has samples I can take with me which makes things extra convenient.
She's very sweet, takes time to listen, and has great ideas for treatments.
Dr. Shen and the office staff at the 19th Street NW location are the best. Highly recommend.
Very pleasant, answered all my questions, gave great insight to what may have triggered my vertigo. Highly recommended.
I had a problem with my ear and instead of listening to me and understanding my issue, they gave me a hearing test and were not helpful in diagnosing anything. She was nice and looked at my ears, but I felt like I was rushed in and out for an expensive price.
The experience was the easiest doctor visit I have had in years. No hustle (ethical, no hassle.
My visit went very well, with minimal waiting time. Dr Shen was very thorough, efficient and gentle.
She really knows her stuff
Dr. Shen is a fabulous doctor that is extremely smart, patient, and very thorough in her assessment/review. She has been wonderful in relieving prior sinus issues that were not easily resolved or understood by other physicians. Fabulous professional and major asset to my family and Feldman.
Listened, did a thorough exam and was clear about the problem and options to resolve it.
Dr. Shen was fantastic. Very knowledgeable, and she did a great job of thoroughly explaining everything to us.
Dr. Shen is very professional, but also very personable. It is very easy to discuss medical issues with her. She is patient, and she listens. You do not feel like she is rushing through you to get to her next patient. I highly recommend Dr. Shen.
I trust her expertise. Very knowledgeable when I bring up other health related issues. Has good staff/colleagues with her, also.
I am very much impressed with Dr. Shen and have told my family about how happy I am with her.
I think Dr. Shen is wonderful! She is knowledgeable, friendly, and understanding!
She is an outstanding Doctor, and highly recommend her.
I have got an impression that Dr. Chen because of me was late to some other event. She was answering some of the question standing already at the door. Unfortunately there was no display of personal care which is so important for the patients.
This was my second visit with Dr. Shen. I have been impressed with her and would highly recommend her.
Dr. Shen is simply wonderful and I always enjoy being in her presence and feel quite comfortable with her when I discuss my ENT medical issues. She is truly at the top of list along with my primary care physician and oncologist.
I really like Dr Shen. She's extremely knowledgeable and shares her observations and recommendations in a very clear and understandable manner. And she's very pleasant too!!
She was excellent as always. If you need an ENT MD, Dr. Shen is a good choice.
Very knowledgeable and thorough; pleasant, will definitely recommend her to anyone who needs a really good ENT doctor!
She talks a pretty fast, but other than that, she was fantastic! Figured out what was wrong with my ear and solved the issue right then and there. She's great!
Professional, thorough, kind. Remembered me even though I had not seen her in a year.
She was thorough in her explanations, didn't recommend over treatment, and made it clear what I should be looking for that might indicate a bigger problem. The audiologist was also very professional and pleasant.
Very professional and responsive
Dr. Shen is wonderful.
I was very impressed with Jessica. She was very professional and helpful during the appointment and also offered good advice.
Very impressed, and I'm kind of picky. This is a professional that I will use again. Thank you
Great experience. Dr. Shen is very nice and professional, and gave me the best treatment and advice as for my problems.
She is extremely nice and knowledgeable. The other positive reviews were accurate!
The appointment went very well! Dr. Shen was extremely professional and thorough. She made me feel very comfortable and let me know before hand exactly what to expect. I was very pleased!
I really like Dr. Shen. Besides having an incredible educational pedigree, I found her personable and willing to answer every question and address any concern. I highly recommend her.
Very professional. Good explanation of my problem and what test results meant. Would recommend to friends.
Dr. Shen did a great job explaining everything to me and my College age son. She listened and answered all of our questions and gave us our treatment options. We both highly recommend her and the practice to anyone needing an ENT Doctor!
Dr. Shen is very knowledgeable, nice personality and answered all my questions. I am glad I chose Dr. Shen as my E.N. T. doctor.
Dr. Shen made me fee very comfortable and really took time to answer my questions in great detail. She seems knowledgable, confident and caring. She really listened to me and took care to address all my concerns. While she couldn't help my problem (turns out it was not ENT related), she did recommend a specialist for further consultation. I will most definitely come back to see Dr. Shen in the future.
Very pleasant lady. Explained thouroughly and took her time with me.
Dr. Shen was great. Was able to solve my issue in no time. Would recommend to anyone in need of ENT services. Thank you!
Very friendly and genuinely cared!!
Dr. Shen was very professional, courteous, and knowledgeable. She was sensitive to my concerns and didn't make me feel stupid or rushed when asking questions. Her staff was great, too! Two thumbs up!
She was pleasant
Wonderful visit. Dr Shenzhen is an excellent doctor. She is extremely thorough and very concerned about your health. I highly recommend her.
Dr. Shen is so wonderful...helped us that she speaks Chinese as well. Great doctor-clearly explains the issue and risks associated with treatments. Very caring and kind.
Dr. Shen is nice and sympathetic to my issue. She was able to help me out and gave me much reassurance that I would be perfectly fine. She answered all my questions without being annoyed and made sure I understood everything and was comfortable with the instructions.
Dr. Shen is a great doctor, I highly recommend her.
Short and sweet, my appointment was efficient yet thorough.
Very knowledgeable, thorough. Helps patient understand and provides lots of information.
She is excellent!
I like Dr. Shen. She is kind, perfessional, explains things and I felt relieved after talking with her. She seems to know what she is doing.
II was very impressed by the knowledge and expertise of Dr Shen. I have encountered many ENTs in the past that have been dismissive of my problems to the point where they had me thinking that I must be imagining them. But Dr Shen assured me that the issues I was having were real and were due to scarring in the ear canal. I felt so much better to have someone as responsive and professional as Dr Shen helping me with my chronic ear aches.
Very attentive, engaged and caring.
Very nice and professional doctor.
Dr Shen is a great ENT and she is very knowledgeable and consistant with her care. She was recommended by another doctor so I always have a great experience.
Dr. Shen is very good at listening to her patients, is very thorough in her diagnosis, and gives good recommendations & solutions. My son and I have both recently had excellent experiences with her as first-time patients. The woman at the front desk in Germantown is also very friendly and efficient. Little or no waiting both times we went.
Dr. Shen was nice and professional, however, the front office staff were rushed, rude, confused, hectic, and all in all not running a professional medical office. The seating room was way to small for the number of patients waiting for their appointments.
She was great. Made me comfortable. Will be back!
Dr. Shen is thorough, patient, and reassuring. She inspires confidence and works with you to develop a clear path back to health. I'll refer friends and family to her in future.
Professional, courteous, and gave me multiple options on how to best heal my injury. Highly recommend.
Very friendly and professional.
Efficient and effective.
Smart, honest, and patient!
Dr. Shen was very professional, asked good questions, was thoughtful about her responses. I would certainly go back to her.
She was very friendly, professional, informative and helpful. I have seen other doctors at this same practice, but this was the first time being seen by Dr. Shen; I would definitely schedule an appointment with her again.
Dr. Shen was incredibly professional and demonstrated wonderful bedside manner. I wish all of my doctors' visits were as pleasant as the one I had to Dr. Shen's office.
Very clean office, office staff are pleasant. Mrs. Shen was very nice understanding. She listen your problem and very gentle,
She allowed me to fully explain what concerns I had and answered all my questions without rush or haste. The examination was comprehensive and explanations she gave were complete.
Dr Shen was wonderful. Listened to my symptoms, asked questions and explained everything all of her thoughts and findings. I would highly recommend her.
She was very nice, she explained what she was doing, and she was thorough.
Thoroughly explained how she came up with my diagnosis and answered my questions. If I ever have another ear/nose/throat problem I will go to her!
I have seen Dr. Shen twice in the past year for two separate issues. I thought she was highly professional and knowledgeable. The office staff is great. They have evening hours! She really took the time to talk with me, complete a through exam, and explain her diagnosis, as well as answer any questions I had.
I was very pleased with Jessica Shen and the entire office!
She listened to me and heard me. She treated me professionally and with humanity. I got the treatment I needed and was relieved to have found such a good doctor.
She was friendly, personable, and professional.
Very impressed by her knowledge and taking time to explain everything completely.
My visit was great - Dr Shen is professional, nice, and explains everything we well.
She was lovely and a pleasure to have as a doc
Excellent. Dr. Shen is thorough and personable.
She's very attentive; careful review of my records and listened carefully to my complaints. Liked her a lot.
When I arrived at the Dr office they did not have my appointment scheduled. I had rec'd the ZocDoc appmt confirm and showed it to the office staff. They had not rec'd the apptmt from ZocDoc. They agreed to see me and it was only a slight delay. Don't know what happened there with the info pass from you to them.
Very professional, clear, and efficient
Dr Shen was pleasant,polite and professional. She was very thorough when explaining my treatment options. She will now be the Dr.that I request when I see this practice.
She was very friendly and thorough. We would go to her again.
Dr Shen is outstanding. She takes the time to explain her diagnosis and I never feel rushed during my visits. She is very personable and is able to take medical information and make it understandable by non doctors.
I was taken on time. Dr. Shen was very personable and knowledgable. She explained a rather complicated situation to me and gave me time to ask questions. She is kind and competent - a winning combination. Her assistant, Adam, was also very nice to me.
Got in and out quickly. Dr. Shen was great.
She seems to really know what she's talking about and she cares about her patients.
excellent doctor, patient listner, excellent analyser
The staff was very friendly and seemed to get along well. Not everyone introduced herself, but that's not a big issue. Jessica was professional, friendly, and helpful. She explained everything she was doing and made me feel very comfortable.
Excellent medical diagnosis.
Very knowledgeable and efficient.
Dr. Shen was very professional, knowledgeable and made sure I was comfortable with the diagnosis. Best experience with a Physician in a long time.
Wonderful bedside manner----felt I was finally in good hands.
Comfortable and relaxing as everyone is friendly. Dr. Shen's smile helps to ease one's nerves and she is also very patient with my many questions. I highly recommend her and will return to see her whenever needed.
She's the best!
The office staff were pleasant and the nurse and doctor were quick and professional. I feel great now.
It wasn't very enlightening, but I understand she can't tell me something that isn't based on symptoms so it was okay. She's very nice and answered my questions politely.
An excellent, caring physician.
Very professional and thorough. Excellent experience.
Dr. Shen was able to quickly diagnose my sinus problem and prescribe the right medicine which I picked up downstairs at the pharmacy with less than 15 minute delay. Total time was around 90 minutes including two hearing tests and the appointment was made the same day. Now that if GREAT efficiency. The pharmacist allowed me to use his telephone to activate the coupon allowing for $20. discount.
She answers any question fully, but at times I felt rushed.
Dr. Shen was very professional and courteous. I hope I don't have to visit an ENT again, but if I do, I will make sure to schedule an appointment with Dr. Shen.
She was FANTASTIC. She took the time to listen to my concerns. Very professional!
Very knowledgable and informative!
I like this practice; the people are very friendly and I've never had an issue with payments or other administrative tasks. I did have to wait a bit to actually see the doctor after I was finished with the tech, but she apologized for the delay, and it's the first time it's happened in several years of coming here. Overall, a good office to visit.
Dr. Shen is an excellent physician and very caring! My only issue with being seen at her office is the long wait time.
Fantastic visit with Dr. Shen. I would highly recommend her to anyone looking for an ENT.
The doctor was very professional. Listened to all of my concerns and gave clear and straight forward answers.
Comprehensive is the first word to come to mind. It was apparent that both Dr. Shen and her staff read my paperwork and were prepared to dig in to help me learn more about what I was experiencing. Dr. Shen wss quite pleasant and the staff friendly. Both explained what they were thinking as we went through the stages of the appointment.
Could not have been happier with the appointment! She was prompt, spent a lot of time with me, gave really clear explanations, and seemed geniunely concerned with my concerns. Plus, she had a pleasant personality!
Incredible staff. Felt like they had a real interest in me and my concerns.
Dr. Shen is really wonderful. She made me comfortable and she was truly interested in fixing the issue that I was having. After seeing two other specialists (a lot of wasted time, money and an allergic reaction), she was the only one who was able to correctly prescribe something for my ailing throat. I highly recommend her.
Excellent experience. Listened to me and gave clear advice. Highly recommend Dr. Shen.
She was thorough and completely responsive.
Very Profetional ..
They were friendly and professional, even apologizing for "nicking" my ear during the clearing of wax buildup. Never seen blood out of my ear after a cleaning before. Two hours after appointment, my ear still hurts and I can't hear out of it.. if not better by Sunday, I'll have to go see someone else
Great doctor, very friendly and helpful. Took care of my issue immediately, and helped out with another issue I have.
Great, friendly able to answer questions in an easy to understand manner.
Dr. Shen explained all the options, was very personable and professional. I recommend her highly!
Very professional, knowledgeable, and friendly. She quickly and efficiently addressed my problem and resolved it. Would definitely return next time I need an ENT.
Overall a good experience. Dr. Shen addressed all of my concerns and made sure I understood her thought processes regarding my possible ailment/afliction. My other interactions in the office were pleasant as well. I would definitely recommend this practice and Dr. Shen in particular.
Although she was delayed because of a longer than anticipated surgery, the office kept me informed and as soon as Dr. Shen was available I saw her immediately.
Dr. Shen took time to thoroughly exam my problems and answered my questions. Thank you!
Not terribly warm person but professional. At first she seemed to not take my concerns seriously but midway through the exam she changed her tune.
She's a good listener which is important in a doctor.
Dr. Shen was friendly and evaluated my medical issue quickly and competently. They have a great audiologist who gave me the most turbo audiology exam I have ever had. I would definitely see Dr. Shen again.
She was a true professional, knowledgeable, helpful, and understanding.
She was great. She did a thorough job evaluating my sinuses and answered all of my questions.
Very. Professional but made me feel comfortable. She explained her findings and her treatment plan. I did not feel rushed. I would highly recommend Dr. Shen. I would rate her A plus!
Excellent Visit, only problem was the lack of validation for parking
The staff and Dr. Shen were amazing. Their bedside manner was superb and the way they handle their child patients is amazing. Will be recommending to everyone.
Love this doctor!!
I found Dr. Shen to be a great listener and very informative. I brought a copy of my hospital CT scan and she even called me back later in the afternoon after reviewing the scan. I was very impressed!
Dr. Shen is very nice, friendly,and professional. I sure you will like her
Dr. Shen and her staff are excellent. The office is very well organized, the staff is friendly and intelligent, and Dr. Shen is compassionate, brilliant with great interpersonal skills.
She was great. Good with kids. Thorough. I also really liked the audiologist and the nurse that came in before she arrived. They were all great with kids and just joyful!
Dr. Shen seemed confident in her diagnosis. I am skeptikal since I am about to try the 3rd topical treatment (I saw Dr Williams before her twice). I hope she's right this time.
Dr. Shen was very knowledgeable, thoroughly explained everything to me, & answered all of my questions. I didn't feel rushed at all.
Dr Shen is very knowledgeable, (have the latest technology) professional, kind and caring.
Visit went very smoothly and she was great.
Appoointment was at 6:50pm. Receptionist called and asked me to come early. I was ~1hour early, but was not seen until around my original appointment time. I tried to tell Dr Shen my symptoms, but she tried to coerse me say they were other things. She pushed a tube down my nose without me being numb. I was literally gagging. She seemed to not really care. I previously had this done at the office by another doc and felt nothing. I will never go back to this lady!
My visit and time spent with Dr. Shen was and always is a complete joy. She answers every question that I have and always call back when I call in for a question. She explains things to me so that I understand and she communicates with me. This is the type of doctor that a patient dreams of having because without communication, a patient can feel unimportant or ignored. This has never been the case with Dr. Shen. There is nothing better than a doctor who communicates with you and not try to rush you out of the door to get to the next patient. I wish all doctors were like this.
Dr. Shen was rude, impatient and quite nasty to my daughter who was seen for an infected ear piercing. It was her first ear piercing. Dr. Shen did nothing to calm her nerves and basically told us to take out the earring and let it grow in and forget about having her ears pierced. She never even tried any other options before rudely saying "just take the earring out and she can't have her ears pierced." I'll never go back to her. We eventually cleaned her ears ourselves and tried some of our own treatments. Her ears are perfectly fine and still pierced! Thanks for nothing Dr Shen.
I very much enjoyed my first interaction with Dr. Shen. She carefully listened to me, asking me a number of questions and I never felt rushed. She was very professional and yet had an easy and pleasant manner. I will absolutely return to see her should the need arise.
very helpful and lots of information. Great visit and will see her again, thank you.
She was pleasant and through. At this point in my problem it's a matter of ruling things out. She was good to converse with and I would recommend her to others.
Dr. Shen was professional and knowledgeable. She took time to answer my questions and allayed my concerns. I will definitely go back if the need arises.
very professional and identified the issues quickly