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Dr. Jessica Shen, MD

Head & Neck Surgeon, Ear, Nose & Throat Doctor

Germantown, MD

About Dr. Jessica Shen

Please note your appointment is not confirmed until you hear from our office and receive and email confirmation. Dr. Jessica Shen is a head and neck surgeon and ear, nose, and throat doctor treating patients in Bethesda, Maryland, and the surrounding communities. She holds certification from the American Board of Otolaryngology and operates through the Feldman E.N.T. Group. She is also a member of professional organizations including the American Academy of Otolaryngic Allergy, the American Rhinologic Society, and the American Academy of Otolaryngology–Head and Neck Surgery. For her undergraduate degree, Dr. Shen attended Yale University. She pursued her medical education at the University of Michigan Medical School and received membership in the Alpha Omega Alpha medical honor society. Dr. Shen received her residency training at the Hospital of the University of Pennsylvania. Patients visiting Dr. Shen can receive a full range of ear, nose, and throat care. Her areas of special interest include sinus disease and surgery, pediatric otolaryngology, and oncology of the head and neck. Treatment is also available for issues including ear pain, nose problems, hoarseness, sore throat, allergy problems, and vertigo.

In-network insurances

  • Aetna
  • American Republic Insurance Company
  • Anthem Blue Cross

Specialties

  • Ear, Nose & Throat Doctor
  • Head & Neck Surgeon

Practice names

Board certifications

  • American Board of Otolaryngology

Education and training

  • Medical School - University of Michigan, Doctor of Medicine
  • Hospital of the University of Pennsylvania, Residency in Otolaryngology

Professional memberships

  • American Academy of Otolaryngology — Head and Neck Surgery

Awards and publications

  • Alpha Omega Alpha Medical Honor Society
  • 2011 Eastern Section Triological Society Resident Research Day: 1st place poster presentation
  • 2010 American Rhinologic Society Resident Research Grant recipient (CORE)
  • 2004 Alexander S. Vida, MD Memorial Scholarship recipient

Zocdoc awards

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Languages spoken

  • English

Provider's gender

Female

NPI number

1306044086

Overall rating
4.9
Recent reviews
Dr. Shen is the real deal. She’s super knowledgeable and professional yet with an amazing neck for Katie t care. Sheis personable and does a great job helping patients with health literacy and information about their own medical condition. When it comes to ENT services, I can not recommend a better physician
Dr. Shen is the real deal. She’s super knowledgeable and professional yet with an amazing neck for Katie t care. She is personable and does a great job helping patients withhealth literacy and information about their own medical condition. When it comes to ENT services, I can not recommend a better physician
Marcio M. · August 14, 2019
She’s impressive. She not only addressed the health issue I had but also noted another issue and treated me for itright then and there. I already feel better thanks to her and her assistant’s effort to make me more healthy. Dr Shen and her team were very professional, and I appreciated the way she listened to my concerns.
She’s impressive. She not only addressed the health issue I had but also noted another issue and treated me for it right then and there. I already feel better thanks toher and her assistant’s effort to make me more healthy. Dr Shen and her team were very professional, and I appreciated the way she listened to my concerns.
Francis D. · July 30, 2019

Dr. Jessica Shen's office locations

The Feldman E.N.T. Group, P.C.

12850 Middlebrook Road, Suite 410

Germantown, MD 20874

The Feldman E.N.T. Group, P.C.

6410 Rockledge Drive, Suite 305

Bethesda, MD 20817

The Feldman E.N.T. Group, P.C.

5454 Wisconsin Avenue, Suite 1535

Chevy Chase, MD 20815

The Feldman E.N.T. Group, P.C.

1145 19th Street NW, Suite 402

Washington, DC 20036

Patient reviews for Dr. Jessica Shen

All reviews have been submitted by patients after seeing the provider. For more information about Zocdoc's review system, check out this FAQ.
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1223 reviews
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She is excellent.

Less than 1 month ago
Source: Zocdoc
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Dr. Shen is the real deal. She’s super knowledgeable and professional yet with an amazing neck for Katie t care. She is personable and does a great job helping patients with health literacy and information about their own medical condition. When it comes to ENT services, I can not recommend a better physician

Source: Zocdoc
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She was professional yet friendly. Answered all my questions. I will definitely see her again.

Less than 1 month ago
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She’s impressive. She not only addressed the health issue I had but also noted another issue and treated me for it right then and there. I already feel better thanks to her and her assistant’s effort to make me more healthy. Dr Shen and her team were very professional, and I appreciated the way she listened to my concerns.

Source: Zocdoc
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She was knowledgeable and seemed to understand me.

Source: Zocdoc
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I was lucky to get an appointment with Dr. Shen very quickly. Read through the wonderful reviews of Dr. Shen and I decided to see her. As others have stated, lovely doctor. After diagnosing my ears and reviewing the results of my hearing test, she advised me to get hearing aids. The audiologist Dr. Gerry was very pleasant too. She took care of my hearing test. Aside, I googled for Hearing Aids. Gosh! They're outrageously expensive.The worst part, my insurance carrier CareFirst said they do not cover Hearing Aids.

Source: Zocdoc
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I was first treated by a nurse, Samantha. She was AWESOME. Communicated so clearly - I always knew exactly what she was doing as she cleared out my ears. Not ever a painless process for me, but Samantha was so kind and professional. LOVED her! Then Dr Shen came in to do a final check and finish up my treatment. She has ALWAYS been so kind and warm. Reassurance concerning my particular condition, great instructions for self-treatment going forward, but also delighted to treat me again any time. Dr Shen and her staff are all FABULOUS!

Source: Zocdoc
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Dr Shen was very friendly and professional in handling my child’s ear problem. I would definitely recommend her to anyone needing ENT care. Front desk dude was very efficient in handling check in and front end business. Thank you!

Less than 3 months ago
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I have had ear problems my entire life. Dr. Shen is without a doubt the finest, most knowledgeable, most amazing ear doctor I have ever had.

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Very good

Less than 3 months ago
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Always a great experience with the wonderful staff and with Dr. Shen. All my questions were answered and I would highly recommend!

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Dr Shen is AMAZING with my five year old daughter who is absolutely terrified of having her ears examined due to a previous trauma at a different doctor's office. She is patient and understanding. I highly recommend Dr Shen.

Source: Zocdoc
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Dr. Shen is a true medical professional who answered all my questions related to my medial concerns.

Less than 3 months ago
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This was our first visit to Dr. Shen. She was very nice and professional. The down side is we waited exactly 1 hour to be seen by her. Appointment was at 10 and we saw her at 11.

Source: Zocdoc
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Dr. Shen is awesome! I've seen her on two separate occasions for different issues, and she was able to diagnose and solve my problems rapidly. She is really great at explaining everything in a clear and caring manner.

Less than 6 months ago
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Great overall doctor experience! Amazing doctor-patient communication. Extremely thorough, and not rushed at all. Appreciate all the explanations. Office staff was also very friendly. Definitely recommend!

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Very personal & professional. Made me feel comfortable. Listened to problems & mapped a solution. Explained issues & my present status and prognosis.

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Dr. Shen is awesome. Good listener, professional but warm, and very knowledgeable.

Less than 6 months ago
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Best doc and staff.

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Have seen Dr. Shen several times over the last few years. An excellent doctor.

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she is the best !!! very very good !!!

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Dr. Shen immediately diagnosed my issue; treated me and sent me on my way: a consummate professional. I highly recommend her.

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Efficient, direct and didn't recommend unnecessary procedures.

Less than 6 months ago
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Dr. Shen was professional, thorough, and explained my options. Kind and caring demeanor. First time visit; definitely will return if I have future problems.

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Have seen Dr. Shen many times. Always professional and helpful. Really knows her stuff. My wife is also a patient. Highly recommend

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Dr. Shen is phenomenal! She is very attentive to your symptoms and needs, had a fabulous bedside manner, and provides accurate diagnostic care. I highly recommend Dr. Shen!!

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Dr. Shen was very nice!! She listened to everything I said and tried to explain every possibility of what was causing my pain.

Less than 6 months ago
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Respect her very much!

Less than 6 months ago
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Went in for an ear infection which was dealt with accurately and quickly by Dr. Shen. In addition to treatment, she offered various simple ways to prevent it from happening again. She was both utterly professional and personable.

Less than 6 months ago
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It was my first time visiting the office so the wait was a little longer than what I would expect is usually the case. However, Dr. Shen was phenomenal! I have seen countless doctors for my sinus problems and no one was more attentive than Dr. Shen. She asked all the right questions and was extremely thorough. She listed to me carefully and formulated her recommendation accordingly. She renewed my faith in doctors and will definitely my go to from now on!

Source: Zocdoc
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As always, I really like Dr. Shen. She is knowledgeable, kind, and easy to work with. She always addresses my issues and makes the Dr. aspect, easy. My biggest complaint is that you wait forever. I showed up 6 minutes prior to my scheduled time. I waited 30 Mins before I was taken back to the exam room, and then waited another 15+ minutes before the doctor came in. I think this is because they only have specific doctors in the office during specific days of the week however, they overbook their doctors on 20 minute spaced appointments. I.e. there is an appt scheduled every 20 minutes...

Less than 1 year ago
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Very professional and thoughtful.

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Very knowledgeable...Great Doctor..

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Although I am still undergoing evaluation for a confusing case of sinus-related issues that hasn't been solved yet, it is not for lack of Dr. Shen's ability or care. She has a very thorough approach, a pleasant bedside manner, and most importantly showed care in following up with me. When my symptoms were worsening, and when my CT results arrived, both times she called me after close of business (once on a Friday) just to help continue my treatment options in an expeditious manner. She was sensitive to the anxiety the issue is causing, and knowing this went out of her way to call during off hours. That is pretty rare to find in a doctor these days.

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She was wonderful. This was not my first visit with her.

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Very knowledgeable and Professional Made it clear and understandable

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I think Dr. Shen is a wonderful doctor! She is so pleasant and so thorough, I highly recommend her.

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She was fantastic and very thorough!

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Dr. Shen is the best. From my initial diagnosis, trying alternatives to eventually deciding on surgery for a sinus and septum issued dating back 25 + years, nothing was forced. She has truly been fantastic, friendly and thoughtful leading up to and after surgery. Always willing to listen and discuss issues and solutions, I’ve never felt rushed.

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Dr. Shen was thorough and provided helpful information in regard to my issues. She also never hesitated to answer my questions and provide alternative treatments. I would highly recommend her!

Less than 1 year ago
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Dr. Shen was both punctual courteous, possessing a genuine bed-side manner.

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Everyone in the office from the front desk to her assistant were very professional and caring.

Less than 1 year ago
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I highly recommend Dr. J Shen. for anyone seeking an ENT doctor. She's extremely pleasant, professional, thorough and efficient. She listened to my problems patiently, took a lot of time to explain my diagnosis and treatment options. That really made me feel easy and comfortable, especially I understood what was happening.

Source: Zocdoc
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I really liked my experience with Dr. Shen. She took the time to explain all my doubts and she also asked me many questions to help her diagnose and request the necessary tests.

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The wait was too long, but Dr. Shen was great--thorough, warm, explained everything clearly, and seems to have figured out my issue!

Source: Zocdoc
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She was very helpful explaining everything as we went through our visit. I highly recommend her for anyone seeking an ENT doctor.

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Very knowledgeable, incredibly kind, and will listen to your concerns.

Less than 1 year ago
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Very competent and easy to talk to.

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Fantastic doctor with the a great ability to listen and communicate.

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She is an outstanding physician!

Source: Zocdoc
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ZocdocEar, Nose & Throat DoctorDr. Jessica Shen, MD