Dr. Karen Thornton, MD

Family Physician

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330 West 42nd Street, 1st Floor, New York, NY, 10036

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Professional Statement

Dr. Karen Thornton is a Family Practice Physician who specializes in primary care for performers, dancers, musicians, singers, actors, and stage personnel. We do have a policy that all new patients who have deductibles must meet that deductible at the time of the visit. *Please expect communication from the office before coming to appointment *For all HMO plans Dr. Thornton needs to be the Primary Care doctor *Possible fee for patient reschedule *IF YOU ARE EXPERIENCING CHEST PAIN, PLEASE GO TO THE EMERGENCY ROOM. *PATIENTS AFTER 6 PLEASE ARRIVE ON TIME. *Physician Assistant Andrew Panetta is seeing patients. MON-WED-FRI FROM 10-1PM. Those booking appointments between 10-1 will be seeing the physician assistant. *When booking between 10-1 you'll be seeing the physician assistant and not Dr. Thornton.

Zocdoc Awards

Verified Patient Reviews

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She was thorough and profressional. Good bedside mannet

(Verified Patient)

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Karen is great! Personable. Friendly. She listened intently and gave great, detailed advice. I felt heard and well catered for.

(Verified Patient)

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She calls me 20 days after a blood test to tell me I need to retake it. really unprofessional.

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I have had nothing but bad experiences at this office and would never recommend them. I was first directed to this doctor because I'm a performer, and Dr. Thornton "specializes" in performing artists. Granted, I should have never returned after the first bad appointment experience, but when urgent medical issues arose, it was easier to visit an office that already had my medical history. However, each appointment proved worse than the last. I will never return to this office. I encountered many issues with this medical practice. Here are just a few: The experience with the desk staff on the phone is always incredibly frustrating. They are uniformly rude, which is consistently jarring when you call to make an appointment for a medical concern that already has you feeling vulnerable. Recently I made an appointment on ZocDoc 3 days in advance for an relatively urgent medical concern. I received no confirmation from the office. I left two messages the day before and the morning of, asking if my appointment was set. No response. I then scrapped all hope of seeing the doctor that day. A half hour before the appointment time I receive a call from the office saying they can't see me at the ZocDoc appointment time, but they will if I can be at the office in 15 minutes. (?!) I tell them I made the appointment several days in advance and ask "so those times you had listed weren't valid?" The receptionist replies "nope," without apology or explanation. The doctor is never available for phone or email contact if you have a medical concern or need advice or a recommendation for a specialist. I have left several messages for days in a row with a simple question and never received a response. The receptionist never even returned my call to let me know the doctor was unavailable. On my last visit to the office I waited AN HOUR in the treatment room before the doctor showed up. No one came to check in and apologize or explain the delay. Doctor Thornton is very brusque and cold. I don't mind this, I'm a New Yorker. But she has absolutely zero bedside manner. Even when dealing with worrisome medical issues. She is not thorough, appointments feel rushed. She portrayed one particular medical concern as quite bad, which of course made me very fearful. I went home and Googled the issue and learned it was actually incredibly common and I had no need be worried. (Since when does WebMD actually make you feel BETTER about a medical issue?) I visited another doctor who then confirmed that it was easily treatable and very common. Dr. Thornton somehow managed to make me feel shamed for my diagnosis. I had many other very frustrating experiences with this office over the course of almost 3 years, too many to recount here. I now have a new GP and am incredibly happy with her investment in my health.

(Verified Patient)

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I can honestly say that's the most comfortable O have been with any doctor.

(Verified Patient)

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Dr. Thornton and her staff are especially kind and first-rate!

(Verified Patient)

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First issue: my appointment rescheduled because the information that was listed on zocdoc regarding available times was totally incorrect and inaccurate. 2nd issue: After waiting over an hour for an appointment that only lasted 10 minutes I didn't get all the shots I needed. Now I need to still go to ANOTHER appointment and pay ANOTHER co-pay to get a CDC recommended vaccination. I'm am thoroughly annoyed and have never had such poor service at a manhattan based doctors office. Never going back.

(Verified Patient)

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Dr. Thornton was wonderful. She addressed all of my concerns, she and her staff were very nice.

(Verified Patient)

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I thoroughly enjoy my visits to Dr. Thornton's office. She's easy to talk to and very catering to my needs as a patient. She makes suggestions and explains the various options. I highly recommend Dr. Thornton...and I've referred her to friends and colleagues.

(Verified Patient)

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If I could give zero stars I would. Save yourself the hassle and choose a different doctor.

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At first it was alright. The location is pretty horrid with it being right next to Port Authority. Her staff was very nice and understanding but she was not. Once she when I had a consultation with her about my medicine aderrall, she had to GOOGLE questions that I was asking her on her computer and then a few months later when my birth control got discontinued she just randomly choose another one for me without asking. I had to take the time to look us this medication and come to find out it was absolutely horrible and had a ton of side effects to boot. I had to call the doctors office several times for her to finally call me back. I know its not an easy profession to be a doctor but you are literally getting paid to CARE about people, if you dont like to so that personally thats fine but that is your paying JOB to do so. All the potential is there for a good doctor but there seems to be a chronic lack or care and compassion that will not make this possible.

(Verified Patient)

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Short 10 min wait before nurse called me. Entire visit was really quick and Dr Thorthon addressed all my health related needs.

(Verified Patient)

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Great bedside manner.

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Dr. Thorton and her staff were great and friendly, however the wait time was over 1 hour, which is the reason why I wouldn't strongly recommend this office.

(Verified Patient)

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The wait was long but she was great as was her nurse. Very helpful and patient.

(Verified Patient)

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They were very nice and professional but I waited for over 45 minutes and was with the doctor for 10 minutes.

(Verified Patient)

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I have come to see Dr. Thornton at the 42nd street location three times for varying reasons and I have decided that I am going elsewhere the next time I need a doctor. It has more to do with her nasty receptionist and the incredibly long wait time than anything else. Today I was the first patient in the office and was still seen an hour later. Her receptionist gave me an attitude, as usual, because I asked if my prescription had been sent over to my pharmacy. Absolutely disgusting lady. I'm not going back.

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She listened and addressed all my concerns.

(Verified Patient)

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Always professional staff but very caring

(Verified Patient)

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Dr. Thorton is a good doctor, however, the wait to see her is EXTREMELY long and annoying and her receptionist in the front is nasty and rude. Every single time I want to make sure if my prescription was sent over she gives me an attitude as if I'm bothering them by lingering.

(Verified Patient)

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Love Dr. Karen! She makes you feel comfortable and she knows her stuff.

(Verified Patient)

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She's great. Easy-going, personable, and very friendly. Listened to my concerns, and answered all my questions. No nonsense and efficient. I was in and out in less than an hour, which was fantastic. The whole staff was lovely and helpful and made me feel at ease.

(Verified Patient)

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Other than the wait, the visit with the Doctor was very good. Her team was very professional and she was as well. She asked in depth questions about my issues and made recommendations.

(Verified Patient)

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Appreciative of the staff and the Dr. for what they were able to do today.

(Verified Patient)

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She was very tentative to my needs and her staff was knowledgeable in terms of my insurance needs and policies.

(Verified Patient)

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I feel great talking to Dr. Thornton about anything. She puts me at ease, I'm confident in what she knows, and I appreciate her expedience in treatment. Her office on 42nd street is much nicer than the previous two. I hope this is where they stay for a while. Good experiences with everyone in the office as well.

(Verified Patient)

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Always appreciate Dr. Thornton and her care. Wait time this appointment was longer than the usual.

(Verified Patient)

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Dr. Thornton is excellent. Couldn't be anymore friendly or understanding. Would definitely go back.

(Verified Patient)

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Love Dr. Karen - a perfect combination of gravitas (she knows her stuff) and care (treats you with compassion and humour). Her staff is highly efficient. Most impressed with their paperless check-in and billing systems.

(Verified Patient)

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She is very sweet and is straight to the point. Is interested in your needs as well.

(Verified Patient)

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Fantastic experience from start to finish! Staff are polite and helpful, and Dr. Thornton is a gem! Very personable, attentive, and went above and beyond to address all my questions. Even met me at the front desk as I was checking out to follow up on the referrals she had given me and told me to call her if they weren't covered by my insurance. Never thought I'd meet another Dr. as great as the one I had in Texas, but Dr. Thornton proved me wrong in the best way possible.

(Verified Patient)

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Dr. Karen is personable, efficient, and knowledgeable. Her staff embody the same professionalism and courtesy. I was greeted warmly, given a tablet complete the necessary forms (paperless!) and manage my copay. I was seen within 5 minutes of completing the information. The nurses and assistants took great care to make me feel comfortable and welcomed. All procedures were conducted graciously and with care. Thank you Team Thorton!

(Verified Patient)

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Dr Thornton was very sweet and straightforward! I would definitely recommend!

(Verified Patient)

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Alway the best professional experience

(Verified Patient)

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Very happy width the time spent with the doctor and the help provide. I have seen her several times a year for the past twelve years. I wouldn't be going back if I were not happy with the service.

(Verified Patient)

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She was warm and put me at ease with her frank straight talk.

(Verified Patient)

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Very friendly staff!! Everyone made me feel very welcome and I was easily able to get referrals.

(Verified Patient)

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She was wonderful and worth the wait!

(Verified Patient)

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Very Professional and Thorough

(Verified Patient)

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Dr.Thorton has a great bedside manner but the staff needs to really work on not accepting appointments for certain time slots if they will have to make patients wait 30-40 minutes past the scheduled appointment time. Excuses like "we're just waiting for a room to open up" isn't a good answer. If you expect to be seen on time I would NOT recommend that you visit this place as you will end up either being late to other meetings/arrangements or having to reschedule them last minute as I have done.

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